--- description: Document360 : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Document360 - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de gestion des connaissances](/directory/30094/knowledge-management/software) > [Document360](/software/177031/document360) # Document360 Canonical: https://fr.capterra.ca/software/177031/document360 Page : 1/13\ Suivant: [Page suivante](https://fr.capterra.ca/software/177031/document360?page=2) > Une base de connaissances assistée par l'IA pour les clients et les équipes. Créez, partagez et gérez la documentation produit, les guides d'utilisation, les procédures opératoires normalisées, les wikis, etc. > > Conclusion : 290 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Document360? Document360 convient aux entreprises de toutes tailles et de tous secteurs : informatique, SaaS, finances, éducation, soins de santé, juridique, etc. Plus de 100 000 utilisateurs à travers le monde lui font confiance. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 290 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Kovai.co - **Pays**: Sidcup, R.-U. - **Fondé**: 2017 ## Contexte commercial - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur) - **Langues**: anglais, espagnol, français, portugais brésilien - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - Automatisation des processus et flux de travail - Catalog Management - Contrôles/Permissions d'accès - Discussions/Forums - Enquêtes et feedback - Fonction de glisser-déposer - Gestion SEO - Gestion de contenu - Gestion de la base de connaissances - Gestion des commentaires - Gestion des connaissances - Gestion des documents - Gestion des utilisateurs - Mise en forme de texte - Modèles - Modèles personnalisables - Outils de collaboration - Portail libre-service - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Recherche en texte intégral - Recherche/Filtre - Stratégie de marque personnalisable - Suivi des changements - Tableau de bord - Third-Party Integrations - Éditeur de texte enrichi ## Intégrations (29 au total) - Amplitude - Crisp - Crowdin - Disqus - Drift - Freshchat - Freshdesk - Freshmarketer - Fullstory - Google Analytics 360 - Google Tag Manager 360 - Gorgias - Heap - Hotjar - Intercom ... et 14 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) ## Catégories connexes - [Outils de gestion des connaissances](https://fr.capterra.ca/directory/30094/knowledge-management/software) - [Logiciels de bases de connaissances](https://fr.capterra.ca/directory/32454/knowledge-base/software) - [Logiciels de documentation informatique](https://fr.capterra.ca/directory/33755/it-documentation/software) - [Solutions d'API](https://fr.capterra.ca/directory/31065/api-management/software) ## Logiciels similaires 1. [Confluence](https://fr.capterra.ca/software/136446/confluence) — 4.5/5 (3663 reviews) 2. [Connecteam](https://fr.capterra.ca/software/153140/connecteam) — 4.6/5 (5059 reviews) 3. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews) 5. [Guru](https://fr.capterra.ca/software/145390/guru) — 4.8/5 (639 reviews) ## Avis ### "Document360 - Premier Documentation Tool" — 5.0/5 > **Nicholas** | *13 août 2024* | Sécurité et enquêtes | Taux de recommandation : 10.0/10 > > **Avantages**: Document360 is a powerful and versatile knowledge base solution with its user-friendly interface, rich feature set, and strong integration capabilities. Its strengths lie in its ability to facilitate efficient documentation management and enhance team collaboration. > > **Inconvénients**: The only minor issue we had was that our CSRs were switched several times but this did not take away from the quality of the support we received from Document369. > > Excellent product and customer experience. This is the premier tool to help manage customer and internal documentation. The tool is rich in features and their support team is very responsive. ----- ### "Promising product" — 4.0/5 > **Kevin** | *25 septembre 2025* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: Has all the necessary features for collaboration. The rendered layout for the docs and interaction with pictures seem to be pretty smooth. > > **Inconvénients**: Eddie AI wasn't able to properly answer some basic documentation questions regarding our content. Reviewing, assignment and publish process was not that intuitive. > > As a collaborator, I think overall, it's heading in the right direction but with just some minor caveats mentioned above. ----- ### "Excellent Knowledge Base Experience" — 4.0/5 > **Ricardo** | *4 novembre 2025* | Télécommunications | Taux de recommandation : 8.0/10 > > **Avantages**: Document360's best feature is the incredibly intuitive knowledge base portal, which provides a seamless user experience and makes finding the information instantly accessible. > > **Inconvénients**: I'm focusing on defining our main categories and security roles first. So far, I don't have any negative points. > > Document360 offers an excellent platform for managing and publishing a knowledge base. The user experience is clean for readers, and version control is invaluable ----- ### "Overall very well" — 4.0/5 > **Rolies** | *5 novembre 2024* | Hôtellerie | Taux de recommandation : 8.0/10 > > **Avantages**: The easy process of creating a manual for our company > > **Inconvénients**: There were times that the website wasn’t responding > > Good results, timeline took a while to get it all done ----- ### "The Best Knowledge Base Platform for Technical Writers" — 5.0/5 > **Katrina** | *18 juillet 2025* | Transport routier/ferroviaire | Taux de recommandation : 10.0/10 > > **Avantages**: The user-friendly interface and ease of content management easily makes me recommend this platform to all technical writers I know. The customer support and customer success teams are also extremely helpful and responsive to user feedback and making sure their customers are getting the most out of Document360. Their documentation also provides a plethora of support to assist you in accomplishing tasks on their platform. Document360 is only getting better as they integrate AI to help writers make their content better and save them time in editing for quality. > > **Inconvénients**: Our team is still using the legacy pricing, and while it is working well for us, the new pricing plan for similar features we use is nearly doubled the price. While Document360 does extremely well in creating content and publishing it immediately, it would be nice to have better version control without having to publish the article first. They also have some bugs when it comes to formatting content as well. > > One of the best knowledge base platform as a tool for technical writers. The portal is intuitive to use and there is plenty of documentation on how to optimize and streamline content. Any bugs that are found in the platform is quickly addressed and updated in the next releases along with new and exciting features. I'm now always going to recommend other technical writers to use Document360 as their go-to platform for content. ----- Page : 1/13\ Suivant: [Page suivante](https://fr.capterra.ca/software/177031/document360?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/177031/document360) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées