--- description: Smaply : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smaply - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels CEM (Customer Experience Software)](/directory/30671/customer-experience/software) > [Smaply](/software/177161/smaply) # Smaply Canonical: https://fr.capterra.ca/software/177161/smaply Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/177161/smaply?page=2) > Créez des cartes de parcours client, des personas et des cartes de parties prenantes en ligne. Collaborez et partagez vos parcours avec vos pairs et présentez-les à vos clients. > > Conclusion : 20 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Smaply? Smaply est un outil de cartographie du parcours pour tous ceux qui souhaitent améliorer leur expérience client. Cartographiez le parcours client, créez des personas et des cartes de parties prenantes. Seul ou avec votre équipe. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 20 Avis | | Simplicité | 4.0/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: More than Metrics - **Pays**: Innsbruck, Autriche - **Fondé**: 2012 ## Contexte commercial - **À partir de**: 0,00 € - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Angola, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Australie, Autriche, Azerbaïdjan, Bahamas, Bangladesh, Barbade, Belgique, Bhoutan, Bolivie, Bosnie-Herzégovine et 139 de plus ## Fonctionnalités - Analyse des sentiments - Analyse visuelle - Collecte de données multicanal - Enquêtes et feedback - Fonction de glisser-déposer - Gestion de l'expérience client - Gestion des commentaires négatifs - Historique des clients - Importation et exportation de données - Mesure des performances - Modèles personnalisables - Outils de collaboration - Parcours utilisateur - Profils de clients - Rapports et analyses - Real-Time Analytics - Third-Party Integrations - Visualisation de données - Web analytics ## Intégrations (19 au total) - Asana - Azure DevOps Server - Figma - Google Analytics 360 - Google Docs - Google Sheets - Google Slides - Jira - Linear - Microsoft 365 - Microsoft Excel - Miro - Mural - OneDrive - Powerbird ... et 4 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) ## Catégories connexes - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels de parcours client](https://fr.capterra.ca/directory/31537/customer-journey-mapping-tools/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) - [Logiciels de personnalisation de site web](https://fr.capterra.ca/directory/30965/personalization/software) ## Logiciels similaires 1. [Miro](https://fr.capterra.ca/software/128955/miro) — 4.7/5 (1680 reviews) 2. [Hotjar](https://fr.capterra.ca/software/163516/hotjar) — 4.6/5 (539 reviews) 3. [Lucky Orange](https://fr.capterra.ca/software/150695/lucky-orange) — 4.7/5 (260 reviews) 4. [Pendo](https://fr.capterra.ca/software/151951/pendo-platform) — 4.5/5 (238 reviews) 5. [Microsoft Clarity](https://fr.capterra.ca/software/1018691/microsoft-clarity) — 4.8/5 (56 reviews) ## Avis ### "Smaply for Customer Experience" — 4.0/5 > **Chris** | *24 septembre 2021* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: Simple to learn and use - very intuitive Extensive journey mapping coverage Collaboration > > **Inconvénients**: No persona templates so a lot of repetitive data entry required Collaboration can lock you out of models. Multiple parties cannot collaborate simultaneously Pricing is on the steep side > > The development of an understanding of customer experiences today for a persona and the development of a vision that addresses the main pitfalls and aims for strong, consistent experiences ----- ### "Probably the best customer journey mapping platform out there" — 5.0/5 > **Jonathan** | *23 février 2025* | Design | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of setting up your own custom swimlanes > > **Inconvénients**: Sharing - a few more options would be great > > For a midsize financial services I lead a project to capture the total As-Is journey. Keeping the document current is the number 1 goal. Smaply makes that a doddle. It's worth saying that \[sensitive content hidden\] is very helpful. ----- ### "Difficult UI" — 3.0/5 > **Henrik** | *3 décembre 2019* | Design | Taux de recommandation : 4.0/10 > > **Avantages**: Ability to build both Customer Journey Maps, Personas as well as Stakeholder Maps. The latter part gives a super useful high level picture of the relationship between parties. > > **Inconvénients**: The UI is super old looking and not that inspiring. Personas are a bit cumbersome to use and CJM tool is completely in the woods. We rejected the tool due to the complexity of the CJM tool. > > Seemed super easy at first, but when we got into details we struggled to maintain momentum. The poor experience was a blocker to us. ----- ### "Smaply 3.0 awaited :)" — 4.0/5 > **Marco** | *24 septembre 2021* | Design | Taux de recommandation : 7.0/10 > > **Avantages**: Very solid user-experience structure. Quite a bug free app. > > **Inconvénients**: UX: quite old fashioned, not so easy to interact with, it should be updated. Integrations: that should be improved, videos, prototypes, live data from analytics should all be rendered in the preview mode. Richer icons and image libraries. No data structure: the data user generates and input into the lanes should be reusable; they should be some sort of entries from a db (ie. Airtable) in order to let user structure more flexible outputs (ie. markdown); putting together a db data structure and the user journey/service blueprint views would let Smaply be quite the definitive tool. Add "User flow" (with branches) as a new way to design a more mobile app/website/digital application user experiences. > > At the end of the day Smaply is a very effective design tool that let's you share a vision of what I consider a "too much static" idea of what a user experience is. Thing is, ok, you've done your job, the user experience is well designed but it's all very "static"; what if I design 30 to 40 user journeys, how do I go looking for patterns? What if I design several Service Blueprints and I want to know how this or that company capability is involved? How do I search for data if what I get is just a beautiful drawing? Right now we design user journeys on Google Sheet in order to get a more "data" format the can be filtered and visualize with charts and stuff like that. ----- ### "The best Journey Mapping tool hands down" — 5.0/5 > **Gerry** | *6 octobre 2021* | Design | Taux de recommandation : 10.0/10 > > **Avantages**: The standardized way of working. The guided approach to doing things. > > **Inconvénients**: Lack of tablet functionality but must of the work is desktop based anyway > > Fantastic. It's a brilliant company who get what I try to do with organisations. I see them as partners in many ways. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/177161/smaply?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/177161/smaply) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées