--- description: UserGuiding : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UserGuiding - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Plateformes d'adoption digitale](/directory/31638/digital-adoption-platform/software) > [UserGuiding](/software/177546/userguiding) # UserGuiding Canonical: https://fr.capterra.ca/software/177546/userguiding Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/177546/userguiding?page=2) > UserGuiding aide les entreprises à améliorer l'adoption des produits et l'expérience utilisateur en créant des flux interactifs d'intégration des utilisateurs, sans aucun codage. > > Conclusion : 52 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise UserGuiding? Les propriétaires de produits SaaS, la vente en ligne et les solutions pour grandes entreprises constituent le marché cible de l'éditeur. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 52 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: UserGuiding - **Pays**: New Castle, Turquie - **Fondé**: 2017 ## Contexte commercial - **À partir de**: 174,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais, portugais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - Aide contextuelle - Ciblage du public - Création de contenu - Engagement des clients - Formation sur application - Gestion des comptes - Gestion des lancements - Gestion des tâches - Intégration de l'utilisateur - Intégration des employés - NPS des clients - Outils en libre-service - Rapports et analyses - Suivi des activités - Suivi et analyse de l'utilisation - Tableau de bord d'activités ## Intégrations (10 au total) - Amplitude - Google Analytics 360 - Google Tag Manager 360 - HubSpot CRM - Intercom - Mixpanel - Segment - Slack - Webhook Relay - Woopra ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Plateformes d'adoption digitale](https://fr.capterra.ca/directory/31638/digital-adoption-platform/software) ## Catégories connexes - [Plateformes d'adoption digitale](https://fr.capterra.ca/directory/31638/digital-adoption-platform/software) - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Custify](https://fr.capterra.ca/software/190125/custify) — 4.9/5 (122 reviews) 3. [Product Fruits](https://fr.capterra.ca/software/1011214/product-fruits) — 4.7/5 (89 reviews) 4. [monday CRM](https://fr.capterra.ca/software/1024614/monday-crm) — 4.7/5 (453 reviews) 5. [Skalin](https://fr.capterra.ca/software/1018511/skalin) — 4.9/5 (55 reviews) ## Avis ### "Great onboarding tool\!" — 5.0/5 > **Buğra** | *16 juillet 2020* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: We were on the brink of building an in-house solution for onboarding when we met UserGuiding. It allowed us to design a beautiful product walkthrough within minutes, without a single line of code. Less support tickets, more free trial conversions, happy product managers :) > > **Inconvénients**: The analytics part is probably enough for most teams. We needed a little more control over data, which led us to use another product for it. > > We use UserGuiding to highlight certain important features in the trial -\> paid funnel. It has been increasing conversions so far. Before, we felt like customers don't understand how to work with the product; now we have less support tickets than ever. ----- ### "Highly recommend. Fantastic user onboarding product." — 5.0/5 > **Peter** | *30 septembre 2024* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: UserGuiding allows me to have complete control of my onboarding content, my release notes as well as my knowledge base outside of my application allowing it to evolve at a faster or slower pace than my application. > > **Inconvénients**: I would have to say that onboarding for a small business the cost can be a little high but worth it. > > The overrall experience so far has been fantastic. It is very easy to use and more importantly to integrate into any web application with a few simple lines of code. The online help documentation they provide is fantastic to get you up and running in minutes. ----- ### "Review" — 3.0/5 > **Youssef** | *20 novembre 2019* | Services et technologies de l'information | Taux de recommandation : 6.0/10 > > **Avantages**: Easy to use without any code implementation > > **Inconvénients**: less functionnality i would like if add possibilty to insert audio like we inject a text > > so good ----- ### "Very customisable onboarding software" — 4.0/5 > **Kent** | *17 mars 2020* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: UserGuiding is a powerful way to add onboarding to your browser based app or website. We needed an option that was more customisable than other offerings, like Intercom. Userguiding allows you to adjust the look and feel of your onboarding product tour to look like it is part of your application. You can add much more than just a picture or video to your tooltips as well. You can adjust size of modals and pop-ups all of which allows a much finer level of control. > > **Inconvénients**: The actual experience of adjusting settings, look and feel can be a bit cumbersome. The preview of a step within a guide looks quite different to the version that will be rendered on the preview so you need to keep swapping back and forth between the two views. It would also be good to have control of the location of some other elements, like where on the screen a tooltip appears, and where within a tooltip or modal the quit icon (X) appears. Finally, it would amazing to have some extra controls over when a particular guide starts - for example, the guide starts 30 seconds after landing on a page. Another option would be to have elements on previous screens trigger the start of the guide. In our case, we have a native welcome screen that the user has to complete before the user guide should start. But the welcome screen is the same URL as the landing page. Because the URL doesn't change when the user completes the welcome screen, we had to do some workarounds to trigger the user guide on completion of the welcome screen. > > It is pretty clear that having a clear and effective onboarding process is vital for engagement and retention of those new users. Userguiding is helping us make sure we guide and assist our users in how to get the most value from our software. ----- ### "Powerful User Onboarding Tool" — 5.0/5 > **Utilisateur vérifié** | *2 novembre 2021* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: It's easy to build and it has a lot of onboarding documents and videos. > > **Inconvénients**: The price is a bit high. It would be great there is a free plan and feature based pricing. > > UserGuiding allows me to create interactive product guides for my users in seconds. The platform is easy to use and allows me to create user guides at multiple language and in different formats. I can also segment my users into groups and create surveys to understand their needs. Most importantly, I don’t need to hire anyone to build my guides. I can do it all myself with UserGuiding. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/177546/userguiding?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/177546/userguiding) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées