--- description: Userpilot : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Userpilot - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de Customer Success](/directory/30961/customer-success/software) > [Userpilot](/software/179187/userpilot) # Userpilot Canonical: https://fr.capterra.ca/software/179187/userpilot Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/179187/userpilot?page=2) > Userpilot aide les équipes produit, UX et customer success à augmenter l'adoption par les utilisateurs grâce à des expériences de produits basées sur le comportement. Code gratuit. > > Conclusion : 57 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Userpilot? Équipes produit, UX et customer success. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 57 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Userpilot - **Pays**: HENDERSON, É.-U. - **Fondé**: 2017 ## Contexte commercial - **À partir de**: 249,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - Aide contextuelle - Alertes de compte - Analyse des recherches utilisateurs - Création de contenu - Engagement des clients - Enquêtes et feedback - Formation sur application - Gestion des comptes - Intégration de l'utilisateur - Intégration des employés - NPS des clients - Outils en libre-service - Parcours utilisateur - Rapports et analyses - Suivi des activités - Suivi et analyse de l'utilisation - Tableau de bord d'activités - Tests d'utilisation - Third-Party Integrations ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) ## Catégories connexes - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) - [Plateformes d'adoption digitale](https://fr.capterra.ca/directory/31638/digital-adoption-platform/software) - [Outils UX (expérience utilisateur)](https://fr.capterra.ca/directory/31036/ux/software) ## Logiciels similaires 1. [Product Fruits](https://fr.capterra.ca/software/1011214/product-fruits) — 4.7/5 (89 reviews) 2. [Lucky Orange](https://fr.capterra.ca/software/150695/lucky-orange) — 4.7/5 (260 reviews) 3. [UserWay Accessibility Widget](https://fr.capterra.ca/software/218549/userway) — 4.9/5 (328 reviews) 4. [Adobe XD](https://fr.capterra.ca/software/168423/adobe-xd) — 4.5/5 (1087 reviews) 5. [Lyssna](https://fr.capterra.ca/software/178766/usabilityhub) — 4.6/5 (86 reviews) ## Avis ### "Increases engagement" — 4.0/5 > **Daniel** | *14 octobre 2020* | Mode et vêtements | Taux de recommandation : 9.0/10 > > **Avantages**: I liked that you have a "what you see is what you get" editor. It's pretty intuitive and easy to make a design that looks good. You can create custom flows based on segments of users so that different people have different experiences based on their previous actions or the metadata that you have attached to them as a user. > > **Inconvénients**: There were some glitches and times when it would freeze up and you have to redo your work. Userpilot is a relatively young company so I would imagine that these will continue to be ironed out. > > I am glad we chose user pilot over Pendo - doing so allowed us to get more flexibility with the user journey through their guides and then with the $$ we had left over (Userpilot is cheaper than Pendo) we were able to get mixpanel and world class analytics. ----- ### "It's easy to set up and use Userpilot." — 5.0/5 > **Atour** | *4 novembre 2022* | Recherche | Taux de recommandation : 10.0/10 > > **Avantages**: I can design the ideal onboarding process for our users thanks to Userpilot's comprehensive offering of essential onboarding elements.Customer service at Userpilot is excellent. Whenever I encounter a problem, they are excellent at providing speedy and highly tailored remedies.Because of Userpilot's user-friendly interface, even beginners may create and share their own service engagement sequences. > > **Inconvénients**: Regarding analytics features, Userpilot isn't the best. I must employ integrations if I want to maximize the potential of your customers.However, Userpilot also doesn't offer adequate integration possibilities. But if I stick to Amplitude, Google Analytics, Hubspot, and Segment, I won't be let down. > > I don't have to rely on the front-end team since Userpilot provides me the freedom to create tidy, attractive messages exactly way I want them to be. ----- ### "onboard your clients with ease" — 3.0/5 > **Utilisateur vérifié** | *17 novembre 2022* | Transport routier/ferroviaire | Taux de recommandation : 6.0/10 > > **Avantages**: the templates to onboard were very intuitive and keeping the clients updated with new release was very easy with this tool. We had new apk version coming out every month so its important to highlight new features and this tool makes it easy to train and highlight the changes. > > **Inconvénients**: it lacks some project management tools and adding those options would make it one stop shop for many onboarding requirments. ----- ### "Great service team" — 4.0/5 > **Carl** | *11 mars 2020* | Logistique et chaîne d'approvisionnement | Taux de recommandation : 8.0/10 > > **Avantages**: The customer success team are very diligent and helps out whenever they can. Have at many occasions jumped into calls where they helped me fix a flow I couldn't fix myself. > > **Inconvénients**: There are still a few features that I feel is missing from Userpilot, but the service team are happy to receive feedback on this. Sometimes more things are promised than are delivered. > > So far so good. Sometimes the tool makes me frustrated, but that is usually solved with a quick chat with the service team. ----- ### "Excellent choice for on-boarding, help functions, and new feature releases" — 5.0/5 > **Jeff** | *18 janvier 2020* | Services environnementaux | Taux de recommandation : 8.0/10 > > **Avantages**: It is excellent for rolling out and demonstrating new features. The settings for determining when a user sees the experiences and how often is very helpful. It is also very good for on-boarding new users and walking them through a checklist to show them how your software works. I have used other software in this space, and Userpilot is among the top for simple usability in this area. > > **Inconvénients**: The formatting of the experiences could be better. The system allows you to customize your experience with your branding, colors, etc. Although I'm glad it is there and I made it function, I found that to be somewhat difficult to use. > > Overall, I am very satisfied with Userpilot. After searching through the available options I found that some were very expensive and others lacked major functionality. Userpilot had the functionality I need at a reasonable price. ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/179187/userpilot?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/179187/userpilot) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées