--- description: Dameware : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Dameware - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'authentification multifacteur](/directory/33157/multi-factor-authentication/software) > [Dameware](/software/179422/dameware-remote-support) # Dameware Canonical: https://fr.capterra.ca/software/179422/dameware-remote-support Page : 1/11\ Suivant: [Page suivante](https://fr.capterra.ca/software/179422/dameware-remote-support?page=2) > Un outil de contrôle et d'administration informatique à distance facile à utiliser pour Windows, Mac et Linux. > > Conclusion : 244 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Dameware? Les produits Dameware accompagnent les professionnels de l'informatique du monde entier. En fonction de vos besoins, vous pouvez choisir entre DRE, idéal pour les PME ou DRS, qui est souvent mieux adapté aux organismes publics. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 244 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: SolarWinds - **Pays**: Tulsa, É.-U. - **Fondé**: 1999 ## Contexte commercial - **À partir de**: 540,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, chinois traditionnel, espagnol, français, japonais, portugais - **Pays disponibles**: Canada, Japon, États-Unis ## Fonctionnalités - Accès et contrôle à distance - Accès mobile - Accès sans surveillance - Chat en temps réel - Clavardage et messagerie - Contrôles/Permissions d'accès - Dépannage - Enregistrement de session - Gestion de la base de connaissances - Gestion des accès - Gestion des billets - Gestion des tickets de support - Méthodes d'authentification multiple - Partage d'écran - Partage des fichiers - Pour logiciels d'infogérance - Rapports et analyses - Routage automatisé - Surveillance et gestion à distance - Transfert de fichiers ## Intégrations (1 au total) - SolarWinds Service Desk ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels d'authentification multifacteur](https://fr.capterra.ca/directory/33157/multi-factor-authentication/software) ## Catégories connexes - [Logiciels d'authentification multifacteur](https://fr.capterra.ca/directory/33157/multi-factor-authentication/software) - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Logiciels de bureau à distance](https://fr.capterra.ca/directory/31955/remote-desktop/software) - [Logiciels de prise en main à distance](https://fr.capterra.ca/directory/30928/remote-support/software) - [Outils RMM (Remote Monitoring and Management)](https://fr.capterra.ca/directory/31715/remote-monitoring-and-management-software/software) ## Logiciels similaires 1. [Zoho Assist](https://fr.capterra.ca/software/181775/zoho-assist) — 4.7/5 (1374 reviews) 2. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews) 3. [TeamViewer ONE](https://fr.capterra.ca/software/122252/teamviewer) — 4.6/5 (11620 reviews) 4. [AnyDesk](https://fr.capterra.ca/software/149595/anydesk) — 4.6/5 (1781 reviews) 5. [Supremo Remote Desktop](https://fr.capterra.ca/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Avis ### "DameWare est une solution populaire pour la gestion et le support à distance" — 4.0/5 > **Benoit** | *8 novembre 2024* | Administration publique | Taux de recommandation : 10.0/10 > > **Avantages**: DameWare est un outils très puissant de prises de main à distance. > > **Inconvénients**: Nous utilisons cet outil sur notre réseau local et MAN. > > DameWare propose une interface claire qui facilite la navigation, même pour les utilisateurs non techniques. Les fonctions de base comme la prise de contrôle à distance, l’inventaire de logiciels, et le redémarrage de systèmes sont accessibles en quelques clics. ----- ### "Great Solution for a Simple Tasks" — 4.0/5 > **Yurii** | *1 octobre 2025* | Gestion d'organisme à but non lucratif | Taux de recommandation : 7.0/10 > > **Avantages**: We used Dameware as our primary remote access tool for a few years. It was a relatively cheap solution, very user friendly and easy to train our staff on. Wake on Lan worked great\! > > **Inconvénients**: This software is really great, but it has a very limited functionality, that couldn't not fulfil our needs. It's great if you need to quickly hop on a call with a user, do a thing or two, and leave. If you need to do something bigger (push scripts or apps, etc.) you'll need something else > > I was happy to use it. Had a few issues with it and customer support was responsive. It's a very easy app to for every day use - connection is happening right away. If your receive many tickets asking you to setup something on user's computer, install an app, change settings - it's great\! ----- ### "Dameware is a robust and versatile remote access tool" — 4.0/5 > **Utilisateur vérifié** | *16 mai 2024* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: I've been using Dameware for a while now, and I must say, it's been a game-changer for my IT support work. Here’s a breakdown of my experience with it: What I Love: Easy to Use: The interface is very intuitive. Even if you're not super tech-savvy, you can find your way around without much hassle. It’s made my remote management tasks so much simpler. Versatile Remote Access: Dameware covers all the bases when it comes to remote access. Whether I need to take control of a user’s desktop, transfer files, or manage system settings, it has all the tools I need. Supports Multiple Platforms: I work with a mix of Windows, macOS, and Linux systems, and Dameware handles them all seamlessly. This cross-platform support is a huge plus for me. Strong Security Features: Security is always a concern with remote access tools, but Dameware’s multi-factor authentication, smart card login, and encryption give me peace of mind. I know my sessions are secure. Scales Well: Whether I'm supporting a small team or a larger group, Dameware scales effortlessly. It adapts to my needs as they grow, without any performance issues. > > **Inconvénients**: What Could Be Better: Setup Can Be Tricky: The initial setup and configuration can be a bit daunting, especially if you’re dealing with a large network. It took me some time to get everything running smoothly. Pricey: Dameware isn’t the cheapest option out there. For smaller businesses or those on a tight budget, the cost might be a bit steep. However, I believe the features justify the price. Resource Usage: During remote sessions, I’ve noticed that Dameware can be a bit resource-intensive. It’s not a deal-breaker, but it’s something to keep in mind, especially on older systems. ----- ### "Dameware a powerfull IT Infrastructure, Support, Maintenance and configuration tool set." — 5.0/5 > **Leon** | *10 septembre 2023* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Its ease of use, scalability and powerful functionality > > **Inconvénients**: Integration with third party Service Desk software as well as remote platforms supported is limited. > > Dameware is a Powerful, comprehensive and secure IT support tool with remarkable remote connection capabilities that is easy to use and real value for money. ----- ### "Dameware - A good Remote Desktop Control Software" — 3.0/5 > **Utilisateur vérifié** | *20 juillet 2021* | Services et technologies de l'information | Taux de recommandation : 5.0/10 > > **Avantages**: 1. The most significant advantage is that Dameware provides high-level protection that meets all security standards. 2. The desktop app at is extremely light and simple to set up. 3. It enables the supported end-user to authorize the request for remote access. first 4. As long as other team members are logged in, you can invite or transfer the remote control to a session. 5. It supports chat, audio, and video calls within the session, allowing for more seamless assistance. 6. It's reasonably priced since the price drops as you buy additional licenses. > > **Inconvénients**: 1. The Dameware program frequently becomes stuck on the connection screen, necessitating a restart. 2. The procedure of seeking administrative rights on the client's PC is inefficient. 3. The most significant disadvantage has to be the User Interface. It's a little busy and could require a lot more work to make it simpler to navigate. 4. Their support team isn't available 24/7 to support their customers > > Since we became distributed, Dameware has provided a generally positive experience and service. It's been really beneficial for remote assistance when we can't physically go, and we're now able to help individuals across countries. It's a must-have tool for any IT professional offering remote control. ----- Page : 1/11\ Suivant: [Page suivante](https://fr.capterra.ca/software/179422/dameware-remote-support?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/179422/dameware-remote-support) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées