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En savoir plus sur Twilio

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En savoir plus sur Twilio

Avantages :

The documentation of Twilio APIs is very clear, and the pricing is easily understandable. Their services are reliable and easy to integrate into your own projects.

Inconvénients :

It can be difficult to find your way around the website. Even with documentation, setting up functions can be confusing.

Twilio - Notes

Note moyenne

Simplicité d’utilisation
4,2
Service client
4,1
Fonctionnalités
4,5
Rapport qualité-prix
4,3

Probabilité de recommander le produit

8,2/10

Twilio a reçu une note globale de 4,5 étoiles sur 5 d'après 448 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (448)

Ryan
Ryan
Marketing Director
Utilisateur LinkedIn vérifié
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great product for the tech savvy

5,0 il y a 3 ans
Sous-titres en français disponibles pour la vidéo
Florian
PDG (France)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Catastrophique

1,0 l’année dernière

Commentaires : Affreux, aucun service technique réellement à votre écoute, aucune réponse valide, le service commercial vous réponds simplement au bour de 1 mois que les tarifs annoncés dégréssifs pour l'envois de sms ne le sont en réalité pas ! Le coût du sms est plus du double par rapport à mailjet que je conseille fortement du coup.

Avantages :

Soit disant un tarif dégréssif. Au bout de près de 1 mois nous obtenons enfin une réponse mais nous indiquant que le tarif ne change pas que ce soit pour l'achat de 1000 ou 10 000 sms !!! Cela était indiqué l'inverse pourtant.Service technique incompétent. Avec ma société nous tentons de trouver une solution pour encoder un sms depuis plus de 1 mois et malgré une quizaine de réponses par mail nous indiquant des réponses qui n'ont rien à voir avec la demande la réponse n'est pas encore trouvée !!!!Vous êtes livré à vous-même, avec un tarif d'envoi de sms à un coût exorbitant et en plus avec seulement 50 caractères au lieu de 70 habituellement afin de vous faire régler deux sms !!! Le tarif dégréssif promis n'existe pas en réalité donc Twilio est à déconseiller très fortement.

Inconvénients :

Mensonges sur la tarification dégréssive !Sms de 50 caractères au lieu de 70 !!Livré à vous même car ils ne vous donnent aucune réponse valable donc catastrophique

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Twilio - Plateforme de service client

4,0 il y a 2 ans

Commentaires : Selon mon experience, on a utilisé Twilio afin de résoudre des besoins de télécommunications et messagerie pour différents cas d'utilisation. Ca permet d'atteindre les utilisateurs sur les différents canaux.

Avantages :

Le plus apprécié dans ce logiciel est que Twilio est l'une des APIs les plus fiables pour envoyer des SMS et des messages sur le marché. Ainsi, concernant les prix, c'est assez compétitifs.

Inconvénients :

Le moins apprécié dans ce logiciel est que Twilio manque un peu d'intégration avec quelques services.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Banque, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Twilio m'aide

4,0 il y a 7 mois

Commentaires : je suis très satisfait, il me fait gagner du temps

Avantages :

Frâce à Twilio mes message son personnaliser et ça me fait gagner du temps

Inconvénients :

je n'ai pas trouver d'inconvénient à Twilio

Kossou
Kossou
Comptable (Bénin)
Utilisateur LinkedIn vérifié
Comptabilité, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Meilleurs logiciels

4,0 il y a 8 mois

Avantages :

Twilio est l'un des plus meilleurs des logiciels de marketing SMS.facile à prendre et rapide à utiliser.

Inconvénients :

Difficulté introuvable sur se logiciel, mais certains messages tarde avant de partir

Sebastian
Sebastian
Owner (Canada)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Very useful but getting more and more expensive

5,0 l’année dernière

Commentaires : You have to build your own interface to use the Twilio API. Or pay for a software that can use the API, which is easier and cheaper. The Twilio interface only allows you to monitor usage, create reports, billing management, and program IVR. It doesn't provide an interface for your sales team to use.

Avantages :

I like how complete it is and all the API possibilities. You can achieve so much if you know what you're doing. You can create a call center and monitor everything, including recordings. SMS marketing, ringless voicemail, etc..

Inconvénients :

As you scale, it gets very expensive (no discounts at all for loyalty). Zapier is losing its market share to Make, Pipedream, and Pabbly. Soon the same will happen to Twilio.

Alternatives envisagées : Vonage Contact Center

Pourquoi choisir Twilio : I found a better CRM that uses the Twilio API to enable VOIP features for the sales team that uses the CRM sales funnel.

Logiciel antérieur : ActiveCampaign et Keap

Pourquoi passer à Twilio : Vonage was much more expensive, and integration with the CRM would have to be built manually. The CRM we chose was already built to integrate with Twilio.

Ajay kumar
Full Stack Developer (Inde)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

First class SMS API Platform for developers

5,0 il y a 6 mois

Commentaires : I have been using Twilio for three years. Actually this is a very suitable Platform for SMS. This is the Platform I recommend to all my clients.

Avantages :

I am Ajay Full Stack Developer. Basically I'm using Twilio for SMS. Two things motivate me to use Twilio one is, compare to other SMS Platform it's very easy to get the payed API Key and and minimum of code. Second thing is, They provide very good costumer care support.

Inconvénients :

Features wise no drawbacks in Twilio but compare to other platform littlie bit more cost.

John Epok
John Epok
Regional Platforms Lead (Philippines)
Utilisateur LinkedIn vérifié
Télécommunications, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Customer Experience Done Best Through Twilio Voice Automations

4,0 il y a 2 mois Nouveau

Commentaires : Overall a pleasant experience with Twilio as i has done wonders for us on number hosting and seamless integration of our voicemail platform being used across SEA and Australia.

Avantages :

- less intimidating interface - seamless integration between internal voice platforms and other VoIP sub tools - top-up mechanism to effectively manage cost

Inconvénients :

- it would require deep technical knowledge to deploy

Clancy
CEO (Australie)
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Do not use this company

1,0 il y a 5 jours Nouveau

Avantages :

Their service does work and its fast and comprehensive

Inconvénients :

Twilio abruptly turned off the service without any warning leaving people unable to sign up to the app. The timing was terrible as a number of affiliates had started promoting. Whats even more insulting is that our pleas for support just went ignored and 4 days later we havent had a response. This company does not deserve your business. They allowed our start up to get scammed via toll fraud then when we disputed the payment they abruptly paused our account a month later without warning purly as an act of revenge. Absolutely unconscionable unethical unprofessional conduct.

Rongen
Rongen
Digital Developer (Brunéi)
Utilisateur LinkedIn vérifié
E-learning, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Twilio SMS feature never fails and never over charges

5,0 il y a 3 mois

Commentaires : Great experience with the app from UI/UX perspective and customer support.

Avantages :

I like the pay-as-you-go subscription model the most. The API integration is also smooth and easy. The knowledge base has all the steps/guide we need to implement and roll out.

Inconvénients :

Nothing that I can think of or have experienced.

Fernando
CTO and General Manager (Mexique)
Logiciels, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great Service, for experienced users

5,0 il y a 8 mois

Commentaires : The experience has been really good over the years, we don’t see ourselves switching to another service anytime soon.

Avantages :

It works really well, they are good at making sure users are compliant with relevant regulations.

Inconvénients :

Customer service is slow, their system is not the friendliest.

Manuel
Manuel
Business Office Manager (Mexique)
Utilisateur LinkedIn vérifié
Immobilier, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Amazing programmable number service

5,0 il y a 2 ans

Commentaires : We have been able to deploy a whole Marketing Center, phone automation with payments systems. Call recording for training, conferences and waiting lines.

Avantages :

The service has many good features, the guides are easy to use and you can start deploying from day one. The Studio flow helps a lot if you do not have knowledge of programming, the customer service is also great. There is a lot you can do with Twilio no matter the size of your business.

Inconvénients :

It can be overwhelming because the tons of features, is it much better if you at least know for sure what you want to start

Alternatives envisagées : CallRail et Plivo

Pourquoi passer à Twilio : Twilio features are great, we also found customer service is much better with twilio

Suzi
Suzi
Project Manager (É.-U.)
Utilisateur LinkedIn vérifié
Semi-conducteurs, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Twilio is an excellent tool in relation to quality and price, I recommend it.

5,0 l’année dernière

Commentaires : In generally, companies of any size may stand to gain a significant amount by putting Twilio's powerful communication capabilities into action.

Avantages :

Twilio allows programmers to effortlessly create and release new forms of communication. Twilio provides a number of application programming interfaces (APIs), software development kits (SDKs), and libraries for adding telephony functionality to software. It also offers a variety of ways to get in touch, including phone, text, video, and electronic mail, so that each user's experience can be tailored to their own needs.

Inconvénients :

Until now, I haven't been able to find a single drawback to using Twilio. My interactions with Twilio have always been positive.

Nikita
Nikita
Marketing Manager CRM (Allemagne)
Utilisateur LinkedIn vérifié
Machines, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great and Reliable Call Center Tool

4,0 il y a 3 semaines Nouveau

Avantages :

We used Twillio as our primary phone tool to manage and distribute contacts between a large group of sales managers. Each sales managers operates in their own market and language, due to this setup many other tools were skipped and Twilio actually solved this issue for us.

Inconvénients :

It is really techy and not everyone from every team can be involved in setting it up. Sometimes reliability issues arise, the pricing felt jumpy too.

Zachary
Operations Support (É.-U.)
Vente au détail, 501–1 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

A Consistent Partner

4,0 le mois dernier Nouveau

Avantages :

Easy to use and integrate into our system and have not had many issues.

Inconvénients :

Somewhat costly for higher usage customers.

Shravya
QA (Inde)
Services et technologies de l'information, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good cloud communication software

4,0 l’année dernière

Commentaires : Reliable platform

Avantages :

I have been using Twilio for our project for more than 2+ years and it offers a great range of API's for integrating video calls, voice calls and translation services, scheduled SMS and emails and many more.

Inconvénients :

Developers should carefully understand their system before making modifications.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Twilio's services and tools are reliable, easy to configure, easy to manage, and inexpensive

5,0 il y a 2 ans

Commentaires : We use Twilio trunking for our multi-location PBX, and SMS messaging for customer communication. Twilio has worked out very well for us and I would strongly recommend them to other businesses. It's easy to set up, inexpensive and reliable.

Avantages :

So far, we use Twilio SMS messaging and SIP trunking. Our experience with was excellent. Everything from creating an account, setting up services, integrating with other systems (PBX and CRM), funding and managing services has been nearly perfect. We did not have a lot of experience with any of these technologies, and we had very little trouble getting it to work the way we want. They have done an outstanding job of designing the services and interfaces so you can put together systems exactly the way you want, without a lot of trouble for spending a lot of money.

Inconvénients :

The one negative that we have encountered so far is that Twilio's SIP trunking does not support T.38 faxing. We do have a couple legacy fax machines set up with ATA's, but they are unreliable both sending and receiving, so we had to supplement this with efax service from another vendor. This setup works, but it would've been nice to have everything together from one vendor. I understand that fax is outdated, but it's still the standard in the medical industry.

Joel
Tech Lead (É.-U.)
Médias en ligne, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Outstanding Platform for Businesses Using WhatsApp

5,0 il y a 4 ans

Commentaires : Overall it has been positive so far. We are launching our software globally now and so far they have been a solid partner in the countries we have been going to.

Avantages :

We used Twilio to be the backbone of custom cross-platform messaging software we built that connects people in different countries around the globe. We used it to send automated messages alerting the users that someone in their area wants to talk to them and then to continue to facilitate the conversations through our software and the WhatsApp API protecting the user's identities. The API was very easy to use. The hardest and most challenging part was getting set up and approved by Facebook to get our WhatsApp numbers. The system tracks if messages were delivered which is great and we can see responses come back in as well, not the message content itself mind you, but that a response was sent. We also leverage their email platform which added another communication platform to our system. All in all, we are excited about our partnership with Twilio and look forward to continuing to work with them.

Inconvénients :

The only challenging issues we had really involved WhatsApp and getting them to verify our Facebook Business listing, then approve us for a WhatsApp number and finally approve our message templates so we could use Twilio to send messages through their platform. I wouldn't say any of that was Twilio's fault and their staff was excellent at doing everything they could to help us. The only thing I would like to see is a better more laid out navigation on their admin dashboards. You have to click into menus to get to a sub menu to then scroll around and try to find what you are looking for. It would be nice if they had a master link tree like Amazon does on their AWS dashboard.

Necati
Marketing Manager (Turquie)
Immobilier, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Its ok...until you have to deal with the support.

3,0 l’année dernière

Avantages :

We used Twilio since 2018 (an eternity in the software world). Good API and mostly without any big technical issues.

Inconvénients :

There was a big fraud/spam issue on our account. We are pretty sure it was not our fault. But things happened and we lost about 900$ due credit card charging (still no refund from Twilio). Contacted the support but we got only some general advices and they insisted that it was our fault. And apparently it was more important for them that we "Confirm that you will not be disputing the charges with your bank" then finding a solution. After 2 months without any progress, we decided to Switch to Amazon. Our first impression: great support from Amazon!

Ahmed
Ahmed
Founder, Biomedical Engineer & Data Scientist (Égypte)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Twilio: The Ultimate Communication Solution for Businesses

5,0 l’année dernière

Commentaires : Twilio is a reliable and effective communication solution that helps us improve our customer engagement and communication strategies.

Avantages :

The most positive aspect of Twilio is its flexibility and scalability, Twilio offers a wide range of communication services, including SMS, voice, video, email, and chat, which can be easily integrated into any application. This allows us to create personalized communication experiences with our customers. Twilio's pay-as-you-go pricing model allows us to scale usage based on our needs, without any long-term contracts or commitments. Twilio's platform also provides a variety of features such as call routing, message personalization, 2-way messaging, contact management, online voice transmission, call monitoring, call recording, MMS, automated responses, reporting and analytics, shortcodes, voicemail transcription, access controls, mobile keywords, call conferencing, SIP trunking and unified communications, all of these features are very useful and make the communication process more efficient and convenient.

Inconvénients :

Twilio is that it may not be as user-friendly as other similar products, You may find the platform complex and difficult to navigate, which could make it challenging for fully utilize all of its features. Even though Twilio's platform offers a wide range of communication services, it may not have some specialized features that other products offer.However, these cons are not unique to Twilio, as any software has its own set of pros and cons.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : GetApp

Good features, but terrible support service

3,0 il y a 5 mois

Commentaires : Twilio: good features, terrible support service! Pray you never need their support! I opened a ticket almost a week ago asking for a simple thing: deactivate 2FA to be able to migrate the WhatsApp Business Account (WABA). Until today, they haven't resolved it. They take a long time to respond and send stupid questions. So far, they haven't done what I asked. I'll miss a perfect time to migrate because of them.

Avantages :

Telephone number, WhatsApp Sender, and SMS with a good API integration.

Inconvénients :

The support service is terrible. There is no chat support for all customers (you have to pay for this support type in addition to the contracted service). The ticket response time lasts an average of 24 hours. If it's an important issue your company will suffer the consequences. I opened a simple ticket asking to turn off 2FA on my account to migrate the WhatsApp Business Account (WABA). It has been almost a week of messages exchanged and passed from one team to another without any solution to the case.

Brandon
Brandon
Creative Strategist (É.-U.)
Utilisateur LinkedIn vérifié
Marketing et publicité, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Powerful Control of Marketing & Data Analytics For Text, SMS & Video Sending

5,0 il y a 5 ans

Commentaires : Wonderful people, always replay within a few hours of my late-night support emails. Reducing the bills is fantastic, and the tool plugs and plays with everything else nicely. Super happy with them for sure!

Avantages :

Love their COSTS... Some of the lowest in the industry, gives better control of budget. Utilizing Twilio we were able to navigate away from other tools that were costing us hundreds of dollars a month in per minute or per text overage fees. Provides more numbers at a cheaper cost per month by far, the whole system is powerful, inclusive, integrative of all tools and solutions through zapier and webhooks, and just a powerful system.

Inconvénients :

The UXI is a little heavy, when creating sub accounts and viewing the analytics, it is so powerful you can get lost, but that is a very minimal issue for I am sure someone with more knowledge can fly through the site and know what they are looking for much faster.

Kurien
CEO (É.-U.)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Super Scalable & Great Value

5,0 l’année dernière

Commentaires : Happy with it, but call flows can be improved upon and simplify the integration process.

Avantages :

Great value for the pricing and options provided.

Inconvénients :

Some options are not easy to integrate or use, especially the call flows.

Alternatives envisagées : CallRail et Ringba

Pourquoi passer à Twilio : Better pricing and options.

Rick
Rick
Owner (É.-U.)
Utilisateur LinkedIn vérifié
Construction, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Twilio fills a niche for us

5,0 il y a 2 ans

Commentaires : Overall we like and will continue to use Twilio. We used it for a small side business and was easy to work with. My developer liked using it though it seemed like the only option out there at the time.

Avantages :

Simple to use product (as an end user) that seems to usually work and has the options we need.

Inconvénients :

It's still a VOIP phone service so every so often the sound quality is perfect and it's gone down like any phone service can.

David
David
CEO (Canada)
Utilisateur LinkedIn vérifié
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Very good product with one major problem that won't affect a lot of people.

4,0 il y a 3 ans

Commentaires : It's working for us, and I don't think I'd move, as I assume we would have similar problems with other text message vendors and they'd have less clout than Twillio would when it comes to solving the problem.

Avantages :

A powerful telephony software that only charges you for resources you use. This works great for us, as we don't currently need a massive amount of resources. It powers all our text message needs on our internal software platforms.

Inconvénients :

The only problem we've faced is several carriers have started blocking non-standard TLD links. No failure, not message, the text messages disappear into the ether. Twillio has been less than useless in helping solve this (I suspect because our usage is so low they don't really care) I feel like this is a really niche problem that won't affect a lot of potential users, so I've still rated them fairly high and would probably recommend them too.

Lydia
Lydia
Blow Mold Operator (Kenya)
Utilisateur LinkedIn vérifié
Matières plastiques, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Twilio is the tool to get it right with customer engagements

5,0 il y a 8 mois

Commentaires : Twilio has helped us reach our customers more effectively and easily by building a complete communication workflow where they can easily reach out to us through sms, video, audio or email.

Avantages :

Twilio offers all the resources needed to build a complete communication and customer support platform with multiple support channels like video and audio calls and instant messaging. It allows us to collect our customer data and analyze them so as to achieve a better understanding of our customers at a more personal level.

Inconvénients :

Twilio is not an easy to use product and training is always a necessity especially for beginners.