15 ans à aider les entreprises canadiennes
à choisir le meilleur logiciel

En savoir plus sur Zoho Assist

Zoho Assist fournit une interface utilisateur simple et facile à connecter aux ordinateurs distants partout dans le monde.

En savoir plus sur Zoho Assist

Avantages :

Browser integration and Linux support are top features for us. Unattended also is a key feature for us.

Inconvénients :

Two features are missing as of now. Real-time voice chats with client and auto chat transcript mailing to the client at the end of the sesion.

Zoho Assist - Notes

Note moyenne

Simplicité d’utilisation
4,7
Service client
4,6
Fonctionnalités
4,6
Rapport qualité-prix
4,7

Probabilité de recommander le produit

9,1/10

Zoho Assist a reçu une note globale de 4,7 étoiles sur 5 d'après 968 avis d'utilisateurs publiés sur Capterra.

Avez-vous déjà utilisé Zoho Assist?

Partagez vos expériences avec d'autres acheteurs de logiciels.

Filtrer les avis (967)

mallet
directeur (France)
Informatique et sécurité réseau, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Remote via le WEB

4,0 l’année dernière

Commentaires : Utilisation agréable, fonctionne très bien, juste à faire attention a la gestion du proxy.

Avantages :

toute les fonctionnalité d'un accès à distance via le web.Une boite à outil embarqué très puissant ( cmd, lecture des périphériques, gestion des utilisateurs, etc ... )

Inconvénients :

très peu de paramètre pour la gestion du proxy

Alternatives envisagées : TeamViewer Remote

Pourquoi passer à Zoho Assist : pour sa mobilité ( web )

Nicolas
IT (France)
Informatique et sécurité réseau, Travailleur autonome
Temps d'utilisation du logiciel : Version d’essai gratuite
Source de l'avis

Super service pour IT

5,0 l’année dernière

Avantages :

Toutes les fonctionnalités sont superbes pour un prix raisonnable.

Inconvénients :

rien a signalé, aucun inconvénients détecter.

Kouadio franck arnold
Kouadio franck arnold
Informaticien (Côte d’Ivoire)
Utilisateur LinkedIn vérifié
Internet, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Bon logiciel

5,0 il y a 2 ans

Avantages :

Bon support aide pour la résolution de problèmes informatiques à distance

Inconvénients :

Performance faible par rapport aux logiciels du même genre

Pierre
Director (France)
Immobilier, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Super outil

5,0 il y a 2 ans

Avantages :

Un super outil de la suite Zoho. S'intègre facilement.

Inconvénients :

Intégration et installation très facile

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Réseaux informatiques, Travailleur autonome
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Outil efficace

5,0 il y a 6 mois

Avantages :

La simplicité de la prise en main a distance sur les postes utilisateurs

Inconvénients :

Le lien est envoyé par mail donc l'utilisateur doit avoir un accès a sa boite mail.

Stéphane
CEO (France)
Matériel informatique, Travailleur autonome
Temps d'utilisation du logiciel : Version d’essai gratuite
Source de l'avis

Test de Zoho Assist en tant qu'auto entrepreneur

4,0 il y a 2 ans

Avantages :

J'ai particulièrement appécié sa simplicité d'utilisation et le fait de pouvoir assisté les device en one shot ou de manière permanente (sur les serveurs).

Inconvénients :

L'assistance via un client sur l'ordinateur. Il est plus simple d'utiliser l'envoi de lien de connexion par email.

Paul
Paul
Director (R.-U.)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great value for money

5,0 il y a 4 mois

Commentaires : Have never had a problem with the service, it's always been available. Customer service are great and always reply quickly.

Avantages :

Zoho Assist is very easy to user with a great user interface. Remote sessions are east to setup and great to use.

Inconvénients :

Soemtimes while using the remote support option, some Mac users find it hard to allow the needed permissions for the software to work. A video would be good explaining how to set this up.

Alternatives envisagées : ConnectWise ScreenConnect et VNC Connect

Pourquoi choisir Zoho Assist : TeamViewer's cost was too expensive, the purchasing was awkward and their customer was so bad, to the extent that I found them very rude.

Logiciel antérieur : TeamViewer Remote

Pourquoi passer à Zoho Assist : The cost was amazing when comparing the services offered and the price of competitors.

Paul
Systems Administrator (É.-U.)
Sports, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

How to not break the bank with remote assistance.

5,0 il y a 2 semaines Nouveau

Commentaires : Zoho has been great, it functions as a tool that I don't have to worry about and don't feel I'm being gouged

Avantages :

The cost to feature/function ratio is great. There are lot of features found in comparable more expensive solutions but available at a much more budget friendly package. The interface is intuitive and simple to navigate and understand vs other more costly solutions.

Inconvénients :

Unattended agents sometimes go offline for short periods of time after intense troubleshooting sessions that require multiple reboots, connect, disconnects.

Alternatives envisagées : TeamViewer Remote, AnyDesk et BeyondTrust Remote Support

Pourquoi choisir Zoho Assist : Cost and frustrating issues from support.

Logiciel antérieur : LogMeIn Pro

Pourquoi passer à Zoho Assist : The way Zoho Assist handles multiple monitor setups was the second selling point next to ease of use.

PAUL
PAUL
Technical Director (Afrique du Sud)
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

ZOHO Assist is going to be indispensable when it is perfect

3,0 il y a 3 ans

Commentaires : Having only used ZOHO Assist for about 6 months, it is good. It is better than the horrendous prices that you need to pay for TeamViewer, and it integrates better than AnyDesk.

Avantages :

I love that ZOHO Assist is part of the ZOHO One suite. This means that we can deploy the client to all of our support tickets. In this it integrates with the rest of ZOHO perfectly like ZOHO Desk and ZOHO CRM. It is really simple and allows us complete control over connections.

Inconvénients :

The recording of the remote support does not work as much as we try. The second when connecting to a server for a client, it seemed like a memory leak was increasing the resource usage after a couple of hours. This meant that we had to restart the server and use AnyDesk rather. Not a great testimonial, but this should be easily fixable.

Alternatives envisagées : AnyDesk

Pourquoi choisir Zoho Assist : The pricing was the number 1 problem I had with TeamViewer. The 2nd was the fact that you are always worried about the computer you were connecting to and what version of TeamViewer they were running.

Logiciel antérieur : TeamViewer Remote

Pourquoi passer à Zoho Assist : The integration with the ZOHO One products was the main contributing factor.

Clay
Manager (É.-U.)
Vente en gros, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Zoho Assist For Remote Support

5,0 il y a 4 semaines Nouveau

Commentaires : We have been very happy with the overall experience. The software is well-designed and we have never had any technical issues and have never had to contact Zoho technical support. That is a real plus for us.

Avantages :

Very easy to implement and use for our environment. Especially like the web based interface. More features than we use in our small office to be honest. Overall great dollar to product value.

Inconvénients :

Our remote customers are unfamiliar with the Zoho name and are sometimes hesitant to connect. We have to assure them that this is a legit piece of software to allay their fears. Not really a big deal, tho.

Alternatives envisagées : TeamViewer Remote

Pourquoi choisir Zoho Assist : Teamviewer was too expensive and required much more setup than Zoho does.

Logiciel antérieur : TeamViewer Remote

Pourquoi passer à Zoho Assist : Pricing and ease of use. Tested both Teamviewer and Zoho with our users and they preferred Zoho by far.

les
owner (Canada)
Informatique et sécurité réseau, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Zoho Assist

5,0 le mois dernier Nouveau

Commentaires : I really like the price and how it just works. No version issues or customer updates. OR the customer does not need a login. NOTHING, it just works easily.

Avantages :

that is works, I like both unattended support and the Assist session. customers find it easy to just go to join.assist.com and get it going. I will be using the integration into my web site soon also.

Inconvénients :

I wish I could just copy / paste files BUT file transfer does work. And I get the job done.

Alternatives envisagées : TeamViewer Remote, Microsoft Teams et BeyondTrust Remote Support

Pourquoi choisir Zoho Assist : don't like their prices and Zoho is way easier to use for both me as the tech and the customer.

Logiciel antérieur : TeamViewer Remote, Splashtop et BeyondTrust Remote Support

Pourquoi passer à Zoho Assist : price and ease of use. Then I found out that it just works every single time. love it, when it just works. I am doing tech support, I don't want to fight with my support tools also.

Nick
Owner (É.-U.)
Informatique et sécurité réseau, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Zoho Assist excellent alternative to more expensive options

5,0 le mois dernier Nouveau

Commentaires : Excellent experience all around I have also been using their mail service with a custom domain and been happy with that as well.

Avantages :

Has worked for over 10 years without major issue and when I did I could contact support and get help within a few hours and usually resolve any issues in that time as well!

Inconvénients :

Have not been able to make it work on Mac Desktop

Tim
CEO IT Manager (É.-U.)
Réseaux informatiques, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Zoho Assist is Essential to the IT Support Business

5,0 il y a 2 mois

Commentaires : I love it!

Avantages :

Remote Access is critical to our business model. We use it everyday and it is easy to use Zoho Assist. It's easy to deploy and get started with a client right away.

Inconvénients :

Customer support is limited. I would like more chat support.

Zubayr
Senior IT Engineer (Afrique du Sud)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Most affordable and reliable remote support platform for unattended access

5,0 il y a 7 jours Nouveau

Commentaires : Overall it's positive. Minor issues cause loss in connectivity.

Avantages :

Ease of use is key here. Everything is accessible and fast. Cheaper than other alternatives for unattended access. Also, being billed for remote support separately from unattended access is the game changer.

Inconvénients :

Sometimes the agent loses connectivity and the machine must be restarted.

Deborah
Network and Computer Technician (É.-U.)
Informatique et sécurité réseau, Travailleur autonome
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Zoho Assist a great product that is worth the purchase!

5,0 il y a 4 semaines Nouveau

Commentaires : It's available when you need it. It's easy to learn how to use. Their our plenty tutorials out there if you need more information.

Avantages :

The dashboard, and the ease of use. The easy setup, and the tools included to do your job well.

Inconvénients :

I am still trying to find it. You will love this software.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : Version d’essai gratuite
Source de l'avis

Good alternative to TeamViewer

4,0 il y a 3 semaines Nouveau

Avantages :

Pricing and easy of use. Software is user friendly and not to complicated

Inconvénients :

Lack of advanced customization especialy in terms of language.

Benjamin
IT Systems Administrator (É.-U.)
Jeux d’argent et casinos, 501–1 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Really Easy Setup

5,0 il y a 5 ans

Commentaires : We needed something to gain unattended access to our PCs and Servers. It was a really easy setup process and had devices ready to login within minutes. They also have a chat feature which allows you to speak with technical support within minutes.

Avantages :

There are so many great features of Zoho Assist. The unattended support feature saves so much time in the troubleshooting process. It is fast and haven't had any issues with performance. I also really like the fact that when you delete a device, the software deletes itself from the device automatically. The setup was really easy and the chat feature in the admin portal, I was able to get technical support within a few minutes the times that I did have questions. I would recommend this to anyone who needs unattended remote access to the network environment.

Inconvénients :

I haven't seen any cons. It is really fast connection and especially convenient that it is unattended remote support so I can login without needing confirmation from the end user, this saves so much time in the troubleshooting process. A suggestion would be add features that would allow the admin to see information without having to log into the PC, such as disk space, memory / CPU usage, last time rebooted.

Alternatives envisagées : Zero Threat Advanced

Pourquoi choisir Zoho Assist : They no longer offer their services for free. We have numerous issues with their services when it was free so we weren't going to pay for their services.

Logiciel antérieur : TeamViewer Remote, ITarian et Zero Threat Advanced

Pourquoi passer à Zoho Assist : We were already using the Zoho Assist, remote assistance and found it really simple and easy. We decided to try the unattended support and it has been a great experience!

Jay
Supreme Lord and Master. (Australie)
Construction, Travailleur autonome
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great Product

5,0 il y a 3 ans

Commentaires : I use this software daily to provide remote computer support to individuals and businesses. Since COVID this type of service is in high demand.

Avantages :

There are slightly easier to use products on the market but when I looked at pricing they were approximately 3 or 4 times the price $14 odd dollars a month compared to $52 odd dollars a month. Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.

Inconvénients :

The software sometimes as the customer if the Technician can access their clipboard an excessive amount of times *between 3 and 20 times for one session* - it also asks when you arent even trying to use the clipboard. This can feel obtrusive and unneccessary.

Alternatives envisagées : TeamViewer Remote

Pourquoi choisir Zoho Assist : Pricing was the main reason I switched from Teamviewer. Teamviewer is a little easier to walk the customer through installing if they are old or not a very good listener and not very observent. Zoho requires them to look at their downloads (Such as the bottom left hand corner of the browser for Chrome users) and some customers dont know what browser they are using, dont know what I mean when I talk about looking in the bottom left hand corner and dont listen when I tell them to click on that. However - having said all of that the price difference makes that a small obstacle compared to teamviewers quite expensive pricing. The reality is spending an extra 5 minutes to ge the remote software working or spending an extra $40 odd dollars a month to make it easy.

Logiciel antérieur : TeamViewer Remote

Pourquoi passer à Zoho Assist : This question seems to be requesting the same information as the "why did you make the switch" question. Why did you chose Zoho over another product. Why did you switch to Zoho from another product. Same question same answer.

Matthew
IT Administrator (É.-U.)
Vente au détail, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Zoho Assist = Great value, Reliable service, and very customizable

5,0 l’année dernière

Commentaires : We primarily use Zoho Assist to provide remote access to company workstations but also use it to provide remote IT support

Avantages :

Zoho Assist is the most affordable RDP and remote support platform we have used. The service is extremely reliable and consistent - in a year-and-a-half we've experienced only a couple service outages - which were resolved quickly with the progress communicated to us throughout. Zoho is also constantly adding useful features and improving the quality of their product on a monthly basis. Assist is also very customizable to tailor specifically to business and client needs and can be seamlessly integrated into a vast array of other Zoho or business application products.

Inconvénients :

Because Zoho offers such a wide variety of business solutions the subscription costs, licensing requirements, and configuration administration can be a bit confusing. It can lead to frustration when trying to customize a solution or integrate systems. The live support is very good though, and they always respond to our email inquiries .

Alternatives envisagées : TeamViewer Remote, AnyDesk et LogMeIn

Pourquoi choisir Zoho Assist : We had a Teamviewer corporate license which was thousands of dollars and limited to 3 concurrent connections. It also left us stuck on a specific platform version with the only way to upgrade or add connections being to spend thousands more dollars.

Logiciel antérieur : TeamViewer Remote

Pourquoi passer à Zoho Assist : Zoho Assist was the best value and had the best variety of features and scalability options

Alix
Owner (É.-U.)
Informatique et sécurité réseau, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Zoho Assist is the last remotely platform you will ever need…

5,0 il y a 7 mois

Commentaires : I am 100% happy with Zoho Assist. It makes my life easier and my customers life easier. It saves a whole bunch of $$$ a month, and it’s super dependable. Their platform is never down and always consistent. I highly recommend Zoho Assist.

Avantages :

My absolute favorite thing about Zoho Assist is how easy it is to use on a computer and on my iPad. My customers don’t struggle to install the software and get support. I love the fact that they have customized rates to accommodate smaller IT companies. I definitely recommend this to everyone I talk to about simple and fast Remote Desktop solutions.

Inconvénients :

Nothing. I’ve been using Zoho Assist for 3 years and I have not found one thing I dislike about this platform!!!

Alternatives envisagées : AnyDesk

Pourquoi choisir Zoho Assist : Teamviewer got too expensive to use for a small business.

Logiciel antérieur : TeamViewer Remote

Pourquoi passer à Zoho Assist : I ultimately chose Zoho because it’s a much easier platform to use and more cost effective.

Bailey
Digital Project Manager (É.-U.)
Marketing et publicité, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Zoho Assist should be the 'Gold Standard' of remote connect software

5,0 il y a 10 mois

Commentaires : Zoho Assist has become a critically important program for my job. I could not support my clients as easily and with as little customer frustration without it.

Avantages :

Zoho always has a clean GUI, but they also add robust features.

Inconvénients :

I wish I had a little more Branding control, but this does not impede it's use and is similar a feature preference.

Alternatives envisagées : Splashtop

Pourquoi choisir Zoho Assist : I had started using other Zoho apps and loved them, so when I saw that Zoho had a program like Teamviewer called Assist, I figured I should give it a try. I was blown away and began transitioning all my systems from Teamviewer to Zoho Assist.

Logiciel antérieur : TeamViewer Remote

Pourquoi passer à Zoho Assist : I like the GUI, the features, the price, and being a part of the Zoho ecosystem.

Artur
IT (É.-U.)
Services et technologies de l'information, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Zoho Assist Review

5,0 l’année dernière

Commentaires : Very good A+++

Avantages :

It is free, they are so nice to help small IT businesses like me and provide the basic services free of cost through their spiceworks network.

Inconvénients :

Nothing, how can you hate free? I respect and support this company, in a world where greed thrives, they were able to help people such as myself during a time like now and the entire pandemic continue to run and help others. Thank you ZOHO!

Alternatives envisagées : TeamViewer Remote

Pourquoi choisir Zoho Assist : Cost

Logiciel antérieur : TeamViewer Remote

Pourquoi passer à Zoho Assist : Needed to run or help friends, family and customers with IT remote services.

David
CIO CSO (É.-U.)
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Zoho Assist just works at an unbeatable price!!!!

5,0 il y a 6 mois

Avantages :

Easy to use, install, and reliable. No training is necessary. Support is superb and more features are added constantly.

Inconvénients :

I want to be able to monitor more through the unattended agent. Currently, some monitoring is available, but it's not enough.

shaye
CEO (É.-U.)
Entreposage, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Simple interface, works as it supposed to

5,0 il y a 7 mois

Avantages :

I have used other remote support software to be able to login and assist my team with computer issues or to see real time what is going on with an issue my team is working on. Zoho Assist is simple and straight forward and has the tools needed for me to assist and resolve issues that have come up. from pricing to support Zoho has been a favorite of the company for many years.

Inconvénients :

Not much about Zoho assist that we do not like. Sometimes the login can be a hassle because of user error but otherwise it works as advertised.

Alternatives envisagées : TeamViewer Remote et LogMeIn

Logiciel antérieur : TeamViewer Remote

Pourquoi passer à Zoho Assist : Straightforward software, pricing and support

Tobbie
CEO (É.-U.)
Services et technologies de l'information, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Great Product at a great price

5,0 il y a 5 mois

Avantages :

Zoho Assit is a great product with every functionaly we needed

Inconvénients :

Could make domain verification easier to verify.

Alternatives envisagées : TeamViewer Remote, Splashtop et AnyDesk

Pourquoi choisir Zoho Assist : Teamviewer got to expsensive cost was over what we could afford as a small business

Logiciel antérieur : TeamViewer Remote

Pourquoi passer à Zoho Assist : Price and features where better with zoho assist over the computation