15 ans à aider les entreprises canadiennes
à choisir le meilleur logiciel

En savoir plus sur Treatwell

Treatwell Pro est un système logiciel pour instituts de beauté tout-en-un, conçu pour vous aider à travailler de manière optimale, jour après jour.

En savoir plus sur Treatwell

Avantages :

How it is easier to book as a costumers and a salon. I no need to get worried about to be a good on internet as it help as English isn’t my first language.

Inconvénients :

It has done the occasional weird thing where it was synced up with an external calendar and has then randomly un-synced.

Treatwell - Notes

Note moyenne

Simplicité d’utilisation
4,7
Service client
4,5
Fonctionnalités
4,5
Rapport qualité-prix
4,2

Probabilité de recommander le produit

8,4/10

Treatwell a reçu une note globale de 4,6 étoiles sur 5 d'après 268 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (268)

Marina
Merci (Belgique)
Développement et commerce international, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Pour vous très facile pour moi très compliqué

5,0 il y a 10 mois

Commentaires : Plus d’aide

Avantages :

Aide Pas assez pour une personne comme moi qui est juste artistique et pas logiciel

Inconvénients :

Une demi-heure de formation n’est pas assez contact humain plus facile

Marie
Esthéticienne (France)
Santé, bien-être et fitness, Travailleur autonome
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Alternatives envisagées :

Treatwell

4,0 l’année dernière

Commentaires : La prise de rendez vous est plus facile pour les clients comme pour les professionnels

Avantages :

La prise en charge des nouveaux partenaires par le service Treatwell

Inconvénients :

Nous n’avons pas la certitude ou une vision de ce que Treatwell pourra nous apporter dans les futures mois du partenariat

Gnalén
Gérante (France)
Art/artisanat, Travailleur autonome
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Avis cliente

5,0 il y a 3 mois

Commentaires : C’est pratique et fiable. On peut noter nous même les prestations ainsi les détails permettant aux clients de mieux s’orienter.

Avantages :

Un apport de nouveaux clients, la gestion de la partie finance et les rendez-vous.

Inconvénients :

Le fait de mentionner les clients habituels dans les fichiers de la société.

Naziha
Coach de vie (France)
Santé, bien-être et fitness, Travailleur autonome
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Devrait être plus qu’un agenda

5,0 il y a 6 mois

Avantages :

Le référentiel doit être plus opérationnel et efficace

Inconvénients :

Améliorer le référentiel pour faciliter une meilleure visibilité

Dolores
PDG (France)
Cosmétiques, Travailleur autonome
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Précision des rdvs

5,0 il y a 12 mois

Avantages :

Nouvelle clientèle plus sélective et une rapide connaissance du centre

Inconvénients :

Tout est bien rien à dire je conseille vivement Treatwell

Vaïana
Attachée de presse et influence (France)
Vente en gros, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Avis Threatwell

5,0 l’année dernière

Avantages :

Je recommande ! Très facile pour planifier ces rendez-vous beauté en fonction de l'arrondissement où nous nous trouvons

Inconvénients :

Lorsqu'il s'agit d'un rendez-vous pro et qu'il nous faut une facture avec TVA, impossible de la récupérer

Anne Helene
Directrice Commerciale (France)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Adopté !

4,0 il y a 2 ans

Avantages :

Multitudes de fonctionnalités très intéressantes pour notre domaine.

Inconvénients :

L'intégration s'est plutôt bien passée, support réactif.

Fabien
Étudiant en master marketing E-commerce (France)
Enseignement supérieur, 501–1 000 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Treatwell

5,0 il y a 2 ans

Avantages :

Ce logiciel est excellent pour la prise de rendez vous. De plus, il y a toutes les informations nécessaires : le prix, la durée de prestation, le moyen de paiement accepté, et les horaires de libre.

Inconvénients :

Je n’ai pas rencontré de points faibles

Marinela
Étudiante en Bachelor marketing et communication en digital (France)
Enseignement supérieur, 201–500 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Treatwell

5,0 il y a 2 ans

Avantages :

Logiciel au top pour la prise de rendez vous, que ce soit pour les instituts de beauté ou coiffure cela est parfait. Il y a les disponibilités de chaque salon, le prix et le temps de la prestation.

Inconvénients :

Je n’ai pas rencontré de points faibles

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Gets me bookings that otherwise I would not have had

5,0 il y a 5 ans

Commentaires : It’s been a positive experience in general

Avantages :

The software functions fairly well from the client booking side and the clients tend to be a good calibre.

Inconvénients :

My least favourite part of the software is a lack in featured which sends clients marketing promotions, newsletter, events etc. Also there is very limited space to provide client history. It would be great if it could have client record cards, consultation forms and pre & aftercare forms to allow clients to complete online. The problem I have is because Treatwell is very basic here, it is not possible to intergrate with another diary system.

Santiago
Director (R.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Grow your business with Treatwell

5,0 il y a 9 mois

Commentaires : Been with them for over a year and can’t fault them. It’s there something to be resolved they are always attentive and willing to help. Great way to run your business remotely from anywhere, phone, laptop or tablet.

Avantages :

How they helped and support my business grow. The team are friendly and always on the other side of the phone to help you with any issues.

Inconvénients :

I love all of its features and how they are actively improving their system and bringing new things to it to make your salon management life easier

Katarzyna
Owner (R.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Clients think I work for treatwell

3,0 il y a 5 ans

Commentaires : Connect is now very annoying with all bookings to check out and penalties for cancelling appointments even though client emailed me to cancel it.

Avantages :

It has a calendar online, that is about it.

Inconvénients :

The whole process is standardised to a point where clients thinks that I am just a branch of treatwell salon and demand procedures done in other 'branches'. There is no option to block bookings without preparing or taking deposits, that is extremely annoying. Recently treatwell allowed cancellations in hours notice and no payment for those lost bookings made by not serious people. I can't block unwanted clients, another annoying thing. If treatwell wouldn't be that aggressive on on marketing to a point where competition on Google doesn't make financial sense, I would go away. Still, I dislike every moment I have to use it to make My Business going

Réponse de l'équipe de Treatwell

il y a 5 ans

Hi Katarzyna, Thanks for taking the time to leave a review. We're sorry to hear customers have seen you as a branch of Treatwell. Salons are the heart of our business and we are proud to have a diverse range of partners on the site. We aim to ensure that salons show their own identity through photographs, menu and the 'about' section. The new cancellation policy aims to help salons open up slots if a customer can't make an appointment. This means instead of a customer not showing up , they can cancel so that you are aware you will have a gap. We have also introduced the functionality that customers can reschedule, this means that instead of losing the booking, they will come to your salon at another time. With the new policy, you should encourage customers to cancel directly on the app if they are unable to attend , so that your 'successful bookings score' is not impacted. Please reach out to your Account Manager if you have any further questions. Best, Treatwell

Mary
Hairdresser (R.-U.)
Santé, bien-être et fitness, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Great customer service

4,0 il y a 9 mois

Commentaires : I have been using it for a few years. Now but find it quite expensive. Other competitors are cheaper. The main thing stopping me moving is I have good reviews which I don’t want to lose. However this is under review as I am trying to keep cost down.

Avantages :

Great customer service and easy to use. Great feature with too rated

Inconvénients :

High commission AND high monthly fees. Other platforms such as Fresha are much cheaper. The only reason I have stayed so long is because of my reviews.

Chloe
Holistic Therapist (R.-U.)
Santé, bien-être et fitness, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Happy business customer

5,0 il y a 8 mois

Commentaires : Really happy overall with the impact its had on my business, customer service team are good, only downside is they take a high commission for bookings

Avantages :

I like the marketing efficiency for my local area

Inconvénients :

It regularly crashes in its app format using a Samsung phone

Palak
Beauty (R.-U.)
Loisirs, voyage et tourisme, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Treatwell is the best

5,0 il y a 7 mois

Commentaires : I’ve been using Treat Well for more than two years and then never had any problem with it to all be super perfect and the website always work

Avantages :

It’s very great website. I can book any time anywhere with my favourite salons.

Inconvénients :

Always remind me, when is my appointment and send me a message a day before my appointment as a reminder

Tania Borges
Beauty therapist (R.-U.)
Entreposage, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Treatwell is a 5 star

5,0 il y a 6 mois

Commentaires : All experience I had a salon menber or as a treatwell users to treatments was very good.

Avantages :

How it is easier to book as a costumers and a salon .I no need to get worried about to be a good on internet as it help as English isn’t my first language

Inconvénients :

I think they could show more often market it more

Karishma
Beauty therapist (R.-U.)
Cosmétiques, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good customer service

5,0 il y a 5 mois

Commentaires : Very good overall. Been with treatwell since 2018

Avantages :

That it’s very self sufficient. Very easy to navigate around and great with the notifications. It’s become my personal diary as well as my work diary.

Inconvénients :

Sometimes the app does freeze a bit when it’s due a software update.

Gulzara
Beauty therapist (R.-U.)
Hôtellerie, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great platform

5,0 il y a 7 mois

Avantages :

Easy booking system. Great platform to gain customer satisfaction.

Inconvénients :

High percentage on first client booking. Monthly fee. Don’t have package or treatment course options

Yeliz
Director (R.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Opinioin on treatwell

4,0 il y a 7 mois

Avantages :

Diverse of people use treatwell so you will get a varried clientele

Inconvénients :

Payments sometimes are not on the accurate date think on the 16 or 17th regardless we should be paid. And treatwell needs to stop bombarding customers with booking reminders for example if i tap a client by accident and move thir appointment down by 5 mins they will get a text stating your booking has been changed this is unnecessary

Emma
Beauty & Holistic Retreat Owner (R.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

Great platform

4,0 l’année dernière

Avantages :

Fantastic features with amazing SEO included I’d never get my website at the top. I’m a top rated salon due to great reviews so feature high on the listings in my area. Booking payments taken and paid out with no hassle.

Inconvénients :

Need consultation forms linked to bookings and a reminder to confirm no changes to medication etc before attending another appointment is essential! Charges for clients returning after two years when they originated via the salon not Treatwell is harsh!

Caroline
Salon Owner (R.-U.)
Santé, bien-être et fitness, Travailleur autonome
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Treatwell Connect

4,0 il y a 5 ans

Commentaires : Treatwell Connect has definitely increased clients to my salon which was the aim in getting it. However the cost has crept up just recently and a monthly fee over and above commissions was not what I signed up for, and would have made me think differently.

Avantages :

It's ease of use. Easy to see appointments.

Inconvénients :

There are some things I can't do myself on my page and so have to contact Treatwell Customer Services.

Réponse de l'équipe de Treatwell

il y a 5 ans

Hi Caroline, Thanks so much for taking the time to leave us a review. We are so pleased that you find the software easy to use and that we have helped you get new clients. Sorry to hear that you feel that Treatwell has become more expensive. Our commission model was changed as a result feedback from salons wanting to pay different commission for new and repeat bookings. This means that you don't have to pay for customers who you have worked hard to keep coming back. If you want to talk through how you can make the most out of our new commission model, please contact your Account Manager. Best, Treatwell

Suman
Beauty salon owner (R.-U.)
Vente au détail, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

very easy to use but have very high fees for new clients

3,0 il y a 5 ans

Commentaires : Treatwell is a good platform for gaining new clients however their customer service is quite poor and their fees are very high

Avantages :

Very easy to use and understand. The dash board is very easy to use and has great features

Inconvénients :

I find creating the treatment menu difficult and time consuming

Réponse de l'équipe de Treatwell

il y a 5 ans

Hi Suman, Thank you so much for taking the time to leave a review. We are so pleased to hear that you find Treatwell Connect easy to use. We are sorry to hear that you find the treatment menu difficult to create, if you reach out to your Account Manager, they will be more than happy to walk you through this. Best, Treatwell

Andreea
Owner (R.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great for business

5,0 il y a 5 ans

Commentaires : Best thing ever , made my salon visible on the market from the beginning. Is only in your hands to keep up your ratings

Avantages :

Easy to use , very easy to access it from phone or laptop .

Inconvénients :

Can’t block clients , preventing the to rebook if you don’t want them in your salon

Réponse de l'équipe de Treatwell

il y a 5 ans

Hi Andreea, Thanks so much for taking the time to leave a review. We are so pleased that you find the software easy to use and enjoy the visibility that Treatwell gives you. Thanks for being a great Treatwell partner. Best, Treatwell

Warangkana
Massage therapist (R.-U.)
Santé, bien-être et fitness, Travailleur autonome
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Easy to use

5,0 il y a 5 ans

Commentaires : - easy to use.
- Better to let the users organise gaps time between each treatment individual as well (cleaning room time). Because when someone book for 2 treatments, we always loose our time for this gap with nothing.
- I cancel treatwell widget software because the staff gave me different information quite often. Someone say “yes” someone say “no” in the same question. This is very confusing me.
- My friends told me that they didn’t see my business on treatwell market. Then I try to search from my husband’s mobile and I didn’t see as well. But it show on my mobile ?

Avantages :

This software is very easy to use!! (Only widget that I need their team to help)

Inconvénients :

- when someone book 2 treatments continues, I can’t delete or reduce cleaning time between each treatment. And it made loose a chance for more appointment.

Jade
Boss (R.-U.)
Cosmétiques, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Happy

5,0 il y a 5 ans

Avantages :

Easy to use, easy to keep track of appointments

Inconvénients :

Always crashes when wanting to reschedule appointments

Réponse de l'équipe de Treatwell

il y a 5 ans

Hi Jade, Thanks so much for taking the time to leave us a review. We are so pleased that you find the software easy to use. We are sorry to hear that your software sometimes crashes, if you get into contact with your Account Manager and provide further detail we will investigate this issue for you. Best, Treatwell