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Solution simplifiée et complète pour les devis et travaux, l'expédition, l'inventaire, les points de vente, la comptabilité et le suivi en temps réel.
The only thing I like about this program is the customization that we can do in the configuration.
It doesn’t integrate with quick books and no one there known how to make it work its been going on for three years now. I would have changed by now and i still might change for next year.
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Good product and reasonably customizable
Commentaires : Overall good product ...not sure we will continue to use.. it has a lot of functionality we just don't need and may seek something more streamlined
Avantages :
Service history and ease of creating and scheduling calls
Inconvénients :
Not optimized on some devices Challenging to implement inventory program when you are admin and field tach
Réponse de l'équipe de Service Works
il y a 9 mois
Thank you for your feedback. We're pleased that you find our service history and call scheduling features valuable. We understand that you may seek a more streamlined solution. If you have any specific needs or concerns, please contact our team, and we’d be happy to assist you further.
My thoughts on ServiceWorks
Commentaires : I like the overall concepts and practicality of the way the software is put together and in the most part is very easy to use. The customer support has been phenomenal.
Avantages :
I like the ability to create jobs and monitor the service history on the job.
Inconvénients :
The inability to change the customer a job is assigned to. You have to cancel the existing job and create a new job for the correct customer.
Réponse de l'équipe de Service Works
il y a 9 mois
Thank you for your feedback. We’d like to clarify that our system does allow you to change the customer for an existing job without canceling the service call. If you need assistance with this feature, please reach out to us at any time. We greatly appreciate your kind words about our customer support team. Thank you for choosing ServiceWorks!
FEELING ABOUT SERVICE WORKS!
Commentaires : THINGS CAN BE SLOW AND TAKE EXTRA TIME TO COMPLETE, WATCHING THE LITTLE GEAR TURN AND TURN CAN BE FRUSTRATING. SUBMITTING CLAIMS IS HARD TO GET INTO, WE HAVE OVER 17,000 SUBMITTED TICKETS AND THE SYSTEM HAS TO GO THROUGH THEM ALL BEFORE OPENING APP TO SUBMIT A TICKET. HOURS THAT ARE NEEDED FOR A JOB CHANGES EVERYTIME YOU GO IN TO ASSIGN A TECH AND WE HAVE TO REMEMBER TO CHECK IT AFTER SAVING TO MAKE SURE HOURS NEEDED IS CORRECT. YOU HAVE UPDATED YOUR SEARCH BAR AND WE HAVE TO PUT THE PHONE NUMBER IN AND NOT THE NAME TO SEE IF CUSTOMER IN IS THE SYSTEM. SEARCH SERVICES WORKS SEARCH BAR WHEN PUTTING IN TICKET NUMBER, DROP DOWN TICKET NUMBER APPEARS AND THEN WILL JUMP TO 10 OTHER TICKETS ON DROP DOWN, WE HAVE TO HIT ENTER TO GET CORRECT TICKET TO APPEAR. OLD WAY GAVE US THE TICKET WE NEEDED INSTANTLY.
Avantages :
IT HELPS IN CREATING JOB TICKETS. DOES WELL IN KEEPING TRACK OF BILLING AND IS NICE TO HAVE ALL INFO STORED IN ONE PLACE.
Inconvénients :
STOP CHANGING OPTIONS THAT SEEM TO SLOW DOWN THE WORK WE ARE DOING. CONSTANT CHANGE ISN'T ALWAYS A GOOD THING. WE GET USED TO USING THE PROGRAM AND THINGS CHANGE.
Réponse de l'équipe de Service Works
il y a 8 mois
Thank you for your detailed feedback on ServiceWorks. We understand your concerns about frequent changes and their impact on your workflow. We aim to improve our system, but we recognize that constant changes can be disruptive. Your specific issues are important to us. Our team is committed to addressing these concerns to enhance your experience. Please reach out to us at [email protected] so we can assist you directly and make the necessary adjustments. Thank you for helping us improve ServiceWorks!
Productivity & Work Flow
Commentaires : My overall experience has been fair. Customer service is pretty good.
Avantages :
The program is very easy to use. The scheduling feature is awesome as appointments can be rescheduled on the calendar, as well as in the client record. The customer service is somewhat good, which increases productivity. The customer history is also a helpful tool. Onboarding and ability for the Service Works team integrating forms was a great experience.
Inconvénients :
The program and the app frequently freezes and some requests, asking for different configurations to on tickets or reports are not handled immediately, or in a timely manner. The lack of ability to customize reports without involving Service Works. The price of the service has increased and is not really justifiable for the services that are received. Configuring templates is a challenge. Also, different browsers produce different results. There is a lack of consistency. The inability to edit forms within the program The lack of ability to scan documents or photos larger than 5mb
Middle of the road
Commentaires : My experience is poor compared to others I have used in the past.
Avantages :
I like the functions that they are shooting for
Inconvénients :
they are always messing accounts and functions up when they release an update.
Réponse de l'équipe de Service Works
il y a 8 mois
Thank you for taking the time to share your feedback with us. We appreciate your recognition of the functions we aim to deliver. We sincerely apologize for any inconvenience you've experienced due to account and function disruptions following updates. Our team is committed to continuous improvement and ensuring a seamless experience for our users. Your feedback is invaluable as it helps us identify areas for improvement. We are dedicated to enhancing our services and hope to provide you with a better experience in the future. If you have any specific issues or further feedback, please do not hesitate to reach out to our team at [email protected]
Suggested implement for future release
Commentaires : My overall experience is positive, but with a few tweaks this program can be excellent
Avantages :
Once the company database is compiled and a user is trained the system is easy to use.
Inconvénients :
The inability to unenroute a technician if for whatever reason a technician has to reroute.
Réponse de l'équipe de Service Works
il y a 8 mois
Thank you for your feedback and for highlighting the ease of use once the system is set up. We’re glad to hear your overall experience has been positive. Regarding the inability to unenroute your technician - we actually do have a way to clear professional action through the web version. Please contact our support team if you need assistance on how to navigate this functionality. Thank you for being a part of ServiceWorks!
Serviceworks interface with Quickbooks online needs work.
Commentaires : Not ready for prime time on the QB Online interface!
Avantages :
I am the bookkeeper for a Serviceworks user. There is a detailed information collected in the software that allows me to prepare the financials
Inconvénients :
The interface with Quickbooks Online was extremely difficult to implement. There were multiple errors resulting in missing invoices. We ended up abandoning that effort and resorting to pulling reports for the data needed. It is also difficult to arrive at correct sales information in the reports due to the variations in the reports and the requirements to complete jobs in order to report data. The POS module was built on top of the existing jobs software, and does not always match the workflow for walking retail customers. Although customer service staff was available, they did not have in depth knowledge of the product as it relates to accounting.
Réponse de l'équipe de Service Works
il y a 8 mois
Thank you for your feedback regarding our QuickBooks Online interface. We apologize for the difficulties you experienced, including the errors and challenges with sales reports and the POS module. We appreciate your positive comments about the detailed information our software provides for financial preparation. Your feedback is invaluable, and our team is actively working to improve the QuickBooks Online interface and ensure our support staff is better equipped to assist with accounting-related issues. Please reach out to us at [email protected] so we can address your concerns directly and work towards a solution. Thank you for your feedback. We are committed to improving your experience with ServiceWorks.
Servic e Works
Avantages :
The ease of scheduling and dispatching.
Inconvénients :
Almost daily something is Service Works is changing.
Réponse de l'équipe de Service Works
il y a 9 mois
We appreciate your feedback. I want to assure you that we are currently prioritizing stability over new features to ensure our customers receive the reliable service they deserve. Thank you for choosing ServiceWorks!
Original Customer
Commentaires : I feel like I am getting little return for my investment. It is just a matter of time until I discontinue this service.
Avantages :
I have been a loyal customer since 1997, when it was SwiftLink. I am only with Service works because I have not decided on a company to transition to. I am no longer happy with the service nor the product.
Inconvénients :
The lack of customer service. The constant excuses. The poor accounting features.
Réponse de l'équipe de Service Works
il y a 9 mois
Thank you for taking the time to share your feedback with us. We deeply value our long-term customers, and we sincerely apologize for the dissatisfaction you've experienced. We regret to hear that our service and product have not met your expectations recently. Customer service and reliable features are top priorities for us, and we are committed to making the necessary improvements and would love the chance to discuss how we can better meet your needs. Please feel free to reach out to us directly at [email protected] so we can address your concerns more personally and promptly.
Must have patience
Commentaires : Horrible. Any time we had issues we were told “we don’t know”
Avantages :
The dispatching is probably the only positive.
Inconvénients :
SW customer service and technical support is HORRIBLE! They sell you a dream at first but quickly you find out you’re solo in trying to navigate the software.
Disappointed Entirely
Commentaires : TERRIBLE... we were misled, and our money was taken without any functional support from the team. The 'Fully customizable' interface was poorly executed, lacked customization, poor support from the tech who was assisting us. They could not answer questions, could not fulfill any of our wishes, it took days and sometimes weeks to get changes done, and when we cancelled, we were thanked for our 'gift' of several thousand dollars and NO REFUNDS... "go pack sand... Super Clean Cans!" ... muhahahahah WOULD NOT RECOMMEND... We were so excited, but found out this was just a snake-oil sales pitch to take our money, but not deliver on a single service
Avantages :
We liked some of the features in the back end. We are a trash can cleaning business and the sales person said that we would love the "fully customizable" integration feature with our website and the ability to take payment for services in advance. We realized this was a lie.
Inconvénients :
We were misled about the features and integration abilities of the product. When we deployed and started the integration into our website... the "fully customizable" interface was very lacking, our customer service technician's favorite words were... "No, we can't do that" and we felt like we were lied to from the start. Our technician was terrible at support and we immediately tried to cancel the service when we were trying to launch the company. This was a terrible experience and you stole our money, as we paid for a year's worth of service in advance.
Alternatives envisagées : GorillaDesk
Pourquoi choisir ServiceWorks : Jobber wouldn't take payments up front and the interface with our website was not up to standard
Logiciel antérieur : Jobber
Pourquoi passer à ServiceWorks : We were told that you had a fully integrated / customizable interface with our website (Webit platform) that we could use to take payments in advance. This was a lie. The interface was poorly executed and the customizable features were a joke. Very disappointing.
appliance sales and service inventory
Commentaires : slow to respond to our problem and we have issues that they say cant change bill
Avantages :
parts inventory service calls and tracking
Inconvénients :
when we sell product will not take out of inv. until delivered if delivery is 2 weeks away we sell same product 2 to 3 times what a mess
Réponse de l'équipe de Service Works
il y a 9 mois
Thank you for your feedback. We're glad you find our parts inventory and service call tracking beneficial. We apologize for the inventory management issues and delays in response time. We're reviewing our processes to improve stock accuracy and customer service. Please contact our support team to discuss your concerns further. We appreciate your input and look forward to better serving you.
Review of Serviceworks
Avantages :
it keeps peoples history of service together well
Inconvénients :
the A/R system isn't the easiest and neither is the Parts Ordering
Réponse de l'équipe de Service Works
il y a 9 mois
Thank you for your review. We’re glad to hear that ServiceWorks helps you keep service history organized. We apologize for any difficulties with the A/R system and parts ordering. We're actively working to improve these features. Your feedback is important to us. Please reach out if you have any questions or need assistance.
CEO of Appliance Pal LLC
Commentaires : Nice and supportive people on the tech support. I do recommend getting Service Works for your work.
Avantages :
Very nice and user-friendly to use the software.
Inconvénients :
They need more tech support on their team. As when you call you have to be on the line for a long time.
Réponse de l'équipe de Service Works
il y a 9 mois
Thank you for your feedback!
Decent app
Avantages :
I appreciated the way my sceduel was layed out
Inconvénients :
When i try to use the app on moble it is full of bugs and dosent seem to keep a cash when im offline then update
Réponse de l'équipe de Service Works
il y a 9 mois
Thank you for your review. Love to see you are enjoying the schedule layout. Regarding the mobile app, without celular signal or data the changes will not be saved, what we recommend is manually syncing your information. Please contact our team if you have any questions or concerns, we are here to ensure you succeed!
Serviceworks Review
Avantages :
It has everything that I need to do my job. The features are robust even though they are difficult to figure out and customize.
Inconvénients :
It is not a very intuitive design therefore it is difficult to figure out all the different features and how to answer questions. I think the platform could really benefit from a UX/UI designer to streamline the processes.
Réponse de l'équipe de Service Works
il y a 9 mois
Thank you for your review. If you're interested, our team offers training sessions to help you get the most out of the platform. We're also working to make the interface more intuitive and user-friendly, with improvements from a UX/UI perspective. Your feedback is important to us, and we're dedicated to enhancing your experience. Please reach out to our team with any questions or concerns!
Bin Cleaning
Avantages :
I like that everything can be managed in one spot.
Inconvénients :
Its a bit overwhelming having features I don’t use, would be nice to have the option to have sections appear or not. Ex item/part
Alternatives envisagées : Jobber
Pourquoi passer à ServiceWorks : Recommendation from others
Could be great. Maybe wait a few years
Avantages :
The software is inexpensive. The features they proclaim to have are great, but many of them do not work as advertised if at all.
Inconvénients :
There are constant major changes that are not communicated. Repeat failiures within the software are almost a weekly event. It is to the point where we joke around about betting what is going to fail next. We have had issues with everything you can think of from ordering/checking in parts, submitting claims, sending notifications, routing, scheduling, accounts receivable, reports made, etc. You name it and it either is still not working or has broken multiple times in the last few months. Most recently was today when customers were getting notifications if the schedule date was changed on their ticket. It was the notification to let them know parts were in. Also today was the system automatically changing the status of tickets with backorder parts received to a status that isn't usable. These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again. Their customer service is non existent. Easy way to tell is to try calling the number yourself. I'm convinced it is set to just go to voicemail automatically, and don't expect a call back. The only live person ever available was the sales rep who first set us up. He was great but has now left the company and I expect many users will do the same.
Réponse de l'équipe de Service Works
il y a 4 ans
We are constantly trying to improve and provide all of our customers support and care. We always listen to our customers and add new features. We learn from you to make our software better everyday. Thanks for the feedback and being an amazing customer!
End of the search
Commentaires : My overall buy point was their customer service. The attention to detail that [SENSITIVE CONTENT HIDDEN] delivers to my situation gives me all the confidence in the world that I will stay with this company for a long time. We can now set this aside as we rebuild our business in the future. We are licensed in NY. TN and AZ and are expecting 100 employee's in each location. This software will be going right along with us.
Avantages :
I like the population auto fills. The search ability is a key factor in running our business. We ran a business in Arizona with twenty-five employee's and keep tracking of what was going on was our biggest hurdle. I tried a lot of other software for this purpose (several costing 5 times the cost of sw) without the power of service works.
Inconvénients :
Just like learning any new software there are some frustrations along the way. There are a few bugs in the system that haven't been ironed out yet, for example; sometimes I will but in place holder information like the phone number if I don't know it. I will enter all fours or something with the intent to go back and enter the number when I get it. SW uses the ph number for the customer number. I doesn't allow you you to edit the customer number, oh it has the edit icon and you can delete it, but it won't allow you you to enter anything. By the way the work around for this one is copy and paste.
Good software
Commentaires : I use a lot of features everyday, reports and schedule. I like how integrated the features are.
Avantages :
The software is easy to use, you need to see the videos to understand it very well but it is wonderful to use.
Inconvénients :
The fact that you need to end a recurrence, do some changes on the accounts and then add a recurrence again for the changes to take place.
OK product
Commentaires : My overall experience is not super high. I just feel that for the money we spend we may be better off to spend it on software that would be more user friendly. Once again, just haven't had the time to see what is out there.
Avantages :
The scheduling is what we use the most and I do like having everything at a glance. (The dashboard) I also like the you tube video tutorials.
Inconvénients :
This is very complicate software. After using for almost two years we are still figuring out many of the options. Getting our techs to use it has also been difficult for that same reason. Because we are a very busy small business we just don't have the time that is needed to sit down and figure it all out. We came over from Swiftlink and to be honest we still use Swiftlink for many things. Eventually that will not be and option but for now it's getting us by.
It does the job very well!
Avantages :
It helped us to move completely remote! My technicians love being free of having to stop in the office for their routes and love not having paper tickets anymore.
Inconvénients :
There have been some bugs since we started using it, but (fingers crossed) they seem to be mostly worked out.
Software for the Appliance Service Professional
Commentaires : the most important part of the program we were able to start using it almost immediately At the time we got the program Service Works was not active in Canada but since we had used a previous product of their design they offered it to us and switched over our old program to the new one. While we have only used this product a couple of years we have worked with this team for years and they are great. I struggle with technical issues and they take time to explain (in English) what is going on.
Avantages :
There are many wonderful features but the feature we utilize the most is the dispatch. Being able to dispatch a call by location of the tech allows us to start the day knowing how the week is setting up.
Inconvénients :
I am having a few issues learning all the features some are a bit redundant but we have to devote the time to learning to use the features making it a priority
Was misleading
Commentaires : My customer support guy [SENSITIVE CONTENT], Has been amazing in working with me but I need to get this settled. I've spent a lot of money to use this program and cant!!!!!!
Avantages :
the program would be amazing but has no accounts payable feature
Inconvénients :
I'm still waiting to hear back from the "programs" to even be able to intergrade with quickbooks. I have been trying for a few months now to get switch over from Swiftlink but cant without having an accounts payable feature.
Réponse de l'équipe de Service Works
il y a 2 ans
ServiceWorks integrates with QuickBooks online and desktop both. Please contact the support team and they can help you with this.
Good but can be better
Commentaires : The software does help organize service calls and the ability to add custom fields does help to tailor it to my needs. I wish that acceptance feature would be something to have on the software but overall, it is a good software to use
Avantages :
I do like the ease of setting up jobs to configure for my business
Inconvénients :
I don't like that the system does not have a way of confirming if a technician received a dispatch