Unduit - Avis

Excellent Total Customer Experience

Avantages :

- Full Life Cycle View - Point of Contact at all steps - Economical - Intuitive - Excellent back-end support

Inconvénients :

Nothing yet

Drives value day one, on-boarded users in less than 2 wks, needs more apps on the platform

Commentaires : Overall experience has been great. We are already starting to see business outcomes based on which we opted for the software i.e. Tighter device security compliance ( big for us), improved employee productivity and significant savings from buy-back and repair program

Avantages :

No upfront costs for software platform and pay as you go The apps based platform makes it very easy to use; we only did three one hour training sessions across various timezones for national roll out The software allows setup for offices spread nationally with support for virtual employees all over US Enhanced device security leading to audit compliance HOt swap overnight replacements of devices for our management was a must Lastly, massive savings from repairs and disposition of devices

Inconvénients :

So far haven't run into any technical or service related issues. However I can see how there is a need to add more apps to the ecosystem to drive end to end management of devices Not having an ability to integrate into our ticketing system yet Single Sign On will be very helpful in driving enhanced user experience

If you can't get to an Apple Store....

Commentaires : We use it for our sales field who use iOS devices exclusively. Repairs and battery replacements are quick and easy.

Avantages :

It has a great GUI and is extremely easy to use

Inconvénients :

There isn't anything I don't like about this software.

Absolute game changer!

Commentaires : Unduit allows us to expedite device repairs from 13 different branches around the country. They make the logistics of gettings devices to and from repair centers easy and cost-effective. We tried using local shops for a while, but it was a nightmare.

Avantages :

Makes it extremely easy to track devices being repaired and also keep track of the cost center that needs to be charged for the repair.

Inconvénients :

Honestly, there is nothing I would change, I just wish end-users would stop breaking devices.

Using Unduit as a Repair Service

Avantages :

The new dashboard is very easy to navigate. They make it very straight forward and simple.

Inconvénients :

Sometimes the orders get confused or delayed, but that does not happen very often at all.

One less thing to worry about

Commentaires : Great Service. Questions always answered. Thankssupport team for your continued guidance and support.

Avantages :

Ease of use and very helpful customer service.

Inconvénients :

Nothing to report as a Con. Very satisfied.

IDI Distributors, Inc.

Commentaires : Great web interface. Minimum effort. My emails and questions are answered immediately.

Avantages :

I like the ease of use of the web portal. I can send a label to a branch office and the process of completing the repairs and shipping the device is handled by the employees at the branch. I don't have to micromanage.

Inconvénients :

I'm struggling to find something I like least. So far this is a great tool for us.

Unduit Review

Avantages :

Customer Service, Ease of use and multi-platform updates.

Inconvénients :

I don't use it regularly enough so tough question for me to answer.

Great Interface

Commentaires : Very easy to get used to, just a little adjusting.

Avantages :

Very straightforward interface, just like using apps on a mobile device.

Inconvénients :

Was a sudden switch, took just a little while to get oriented to it.

Unduit Wireless Review

Avantages :

I liked the ease at which I could place an order and track it start to finish. I found the buy back prices for our old equipment very competitive.

Inconvénients :

There is currently no way to manage how you want to withdraw funds from your walled via the software. Customer service has to get involved.

Review for Unduit

Commentaires : Unduit was very efficient with communication

Avantages :

very professional and the quality of the repairs were good

Inconvénients :

took alittle longer than expected to receive device returned

Unduit Return

Avantages :

The ease of use of the GUI on the website.

Inconvénients :

I have no bad things to say about this software. It is very easy to use.