--- description: Custify : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custify - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de Customer Success](/directory/30961/customer-success/software) > [Custify](/software/190125/custify) # Custify Canonical: https://fr.capterra.ca/software/190125/custify Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/190125/custify?page=2) > Custify est une solution destinée aux entreprises SaaS B2B qui permet de réduire le taux de désabonnement et d'augmenter la valeur vie client. > > Conclusion : 122 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Custify? Entreprises SaaS B2B ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 122 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Custify - **Pays**: Bucurest, Roumanie - **Fondé**: 2017 ## Contexte commercial - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus ## Fonctionnalités - Alertes de compte - Analyse des sentiments - Analyse des tendances - Analyse visuelle - Automatisation des processus et flux de travail - Cartographie du parcours client - Communication multicanal - Engagement des clients - Formulaires personnalisables - Gestion de l'expérience client - Gestion des commentaires - Gestion des comptes - Gestion des courriels - Gestion des données client - Gestion des désabonnements - Gestion des enquêtes et sondages - Gestion des recettes - Gestion des tâches - Intégration des employés - Mesure des performances - Modèles personnalisables - NPS des clients - Outils de collaboration - Rapports et analyses - Score "health score" - Segmentation de la clientèle - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CSAT - Suivi de l'engagement - Suivi des activités - Suivi et analyse de l'utilisation - Tableau de bord d'activités ## Intégrations (22 au total) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Intercom - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce.org Nonprofit Cloud - Segment - Slack ... et 7 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) ## Catégories connexes - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) - [Logiciels de rétention des clients](https://fr.capterra.ca/directory/34255/customer-retention/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [monday CRM](https://fr.capterra.ca/software/1024614/monday-crm) — 4.7/5 (453 reviews) 3. [Customerscore.io](https://fr.capterra.ca/software/1072389/Customerscore-io) — 4.8/5 (17 reviews) 4. [Skalin](https://fr.capterra.ca/software/1018511/skalin) — 4.9/5 (55 reviews) 5. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Avis ### "Customer Success Made Proactive" — 5.0/5 > **Deeksha** | *27 février 2026* | Recrutement | Taux de recommandation : 9.0/10 > > **Avantages**: What I liked most about Custify is how it centralizes customer data and makes it genuinely actionable. The health score framework, playbooks, and automation help CSMs stay proactive instead of reactive, while the intuitive UI makes it easy to onboard both new and experienced team members. > > **Inconvénients**: Initial setup can be time-consuming, particularly when defining health scores and playbooks from scratch. That said, once everything is set up, the day-to-day usage is smooth and efficient. ----- ### "Affordable platform to support your CSMs" — 4.0/5 > **Maggie** | *13 décembre 2024* | E-learning | Taux de recommandation : 7.0/10 > > **Avantages**: Great customer support. Team is always available with a quick answer and it's easy to find a time to meet. Custify's playbooks have streamlined my workflow. > > **Inconvénients**: The UX is a bit clunky, not always intuitive. Often what would be a simple task in another platform takes multiple clicks, or transferring between windows to complete which slows me down. > > Overall I feel like it's a good product for the price point and I can see that they are continually working to improve. They are very receptive to customer feedback. ----- ### "Descent product, makes NPS collection easy" — 3.0/5 > **Peter** | *20 juin 2023* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: NPS collection feature. Customer Support. > > **Inconvénients**: Occasional bug encounter, and the logic for setting up cohorts and surveys and playbooks is a bit hard to follow. ----- ### "Great tool to streamline CS processes and measure customer health" — 4.0/5 > **Elena** | *25 juillet 2024* | Services et technologies de l'information | Taux de recommandation : 8.0/10 > > **Avantages**: Long list of integrations covering most of the systems we're working with. Very flexible to adapt to existing processes and make them more efficient with playbooks/ lifecycles. The Health Score feature has been a massive value add for us and it's flexible enough to support our outcome based customer health scoring which is quite complex. Can't fault the support we have received from \[sensitive content hidden\] and the team\! Super responsive and always happy to answer questions, offer advice and come up with workarounds if needed. We have also seen many of our feature and improvement requests/ suggestions materialise which is fantastic. The recent updates to the task manager have been a game changer and the team at Custify is working hard on providing regular quality of life improvements\! > > **Inconvénients**: Technical implementation has required a lot of effort on our end. Complexity of the system means it takes quite a long time to really become proficient with all the features. The administration of the system is quite time consuming, but this is also due to the fact that we're using it a lot and try to get the most from the system. > > Our overall experience has been very positive. The platform is extremely flexible and there rarely is a case of "not possible". I'd say the system needs someone tech savvy enough with time to dedicate to setting it up and maintaining / updating it on a regular basis in order to make the most of it. But if you do have that, it is a very impactful system to have\! ----- ### "Great customer management platform" — 4.0/5 > **Kelly** | *15 novembre 2024* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: Lots of great features such as health scores and playbooks to save time > > **Inconvénients**: Sometimes we have issues with emails not sending / delayed sends > > Overall a really good system, does a lot of things all in one place and new features are being developed consistently. Great support team when needed. ----- Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/190125/custify?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/190125/custify) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Données structurées