Mortgage Automator - Avis

Mortgage Automator is the backbone of my lending business.

Commentaires : overall, Mortgage Automator has become a critical and useful tool in our business. if I had to lose email, or Mortgage Automator, i'd flip a coin. use both everyday

Avantages :

Mortgage Automator has evolved over the years to grow with my company. We switched to Mortgage Automator to use the document generation and payment features, now we also use it for report building, automated communications with external clients, (SMS and Email) fund accounting, submission ingestion and internal to-do lists as files progress through the lifecycle.

Inconvénients :

Some of our suggestions take weeks or months to be implemented into new versions of the system.

Alternatives envisagées : Dolphin CRM

Pourquoi choisir Mortgage Automator : We switched about 5 year ago when our current provider, The Mortgage Office, out of the blue, claimed we breached their "terms of service". at the time, we only had 4 or 5 employees. they claimed that we were in breach of their terms of service and we had to upgrade to a 20 person license immediately or we would lose access to all our data... (again, we only had <5 employees) but we because of some technical glitch, and our staff was accessing the server remotely, they extorted us, and made us pay $10K USD just to keep access to our data. this was what caused us to look at other options. in the end, silver lining to a horrible, stressful experience because we were an early adopter to Mortgage Automator.

Logiciel antérieur : The Mortgage Office

Pourquoi passer à Mortgage Automator : level of service, live presentation, more favorable contract terms (no lock in)

Mortgage Automator Experience

Commentaires : Overall, Mortgage Automator is a game-changer for mortgage lending, combining efficiency, reliability, and ease of use to revolutionize the industry!

Avantages :

The Mortgage Automator software stands out for its user-friendly interface and comprehensive features. It's intuitive design makes navigating complex mortgage processes a breeze, even for users with limited technical expertise. Additionally, the robust reporting capabilities provide valuable insights into loan performance and operational efficiency, empowering lenders to make informed decisions.

Inconvénients :

I wish this platform was available on the mortgage brokering side.... I LOVE IT SO MUCH!

Alternatives envisagées : The Mortgage Office

Pourquoi choisir Mortgage Automator : System limitations, saw a demo from Mortgage Automator and we were sold!

Logiciel antérieur : MIC Manager et Dolphin CRM

Pourquoi passer à Mortgage Automator : There was so much support offered to assist with the transition and the overall user interface was more appealing.

Solid service

Avantages :

Easy to use and flexible in adding additional features

Inconvénients :

Hard to identify certain features that might be beneficial

Top of the line private mortgage software.

Avantages :

The origination and loan servicing parts are great and helpful on the day to day tasks.

Inconvénients :

Very robust software, always improving and developing. Nothing to dislike .

The best thing that happened to our company.

Commentaires : Mortgage Automator has made it easy for us to grow our business. Without it, we'd be stuck in the spreadsheet era.

Avantages :

We now have the ability to procude loan documents at a speed that would have been unbelievable a few years ago. All our documents and deal flow are seamless from receipt of an application to funding and beyond.

Inconvénients :

I can't think of anything negative to say about Mortgage Automator. They keep refining it every month.

Alternatives envisagées : The Mortgage Office et MIC Manager

Pourquoi passer à Mortgage Automator : I had experience with both of these at previous companies. They didn't offer the full solution.

Mortgage Automator allowed us to go from being manual to fully automated for mortgage lending and administration

Commentaires : The overall experience has been positive as the system has many good features, is continuously being updated with new features and is user friendly.

Avantages :

Mortgage Automator is an end-to-end solution for mortgage underwriting, issuing commitment letters, ongoing administration to discharge. The system is continuously updated with new features. Many of the features are customizable such as the ability to add custom fields and documents. The system has built in reports and a Report Builder feature which is very useful in helping to manage the portfolio. The system is used on a daily basis with mortgage applications downloaded directly into the system. The system is well suited for our business model. From a cost benefit perspective Mortgage Automator is a great value proposition.

Inconvénients :

Online user documentation does not have enough depth and instruction in terms of how to use the various features of the system. Support is generally good however can be lacking in responses. Returning to ongoing webinars would be very useful. Custom documents can be created however the feature is not user friendly.

Great improvement from our previous system

Commentaires : The Mortgage Automator team was great throughout the entire transition. From on boarding to training and ongoing support. They are always there when we need them.

Avantages :

Easy to use and has reduced time to underwrite files. The system is slick and performs all of the tasks we had hoped it would.

Inconvénients :

We haven't run into any issues with the system as of yet.

Alternatives envisagées : The Mortgage Office

Pourquoi choisir Mortgage Automator : Prefer not to disclose the previous software provider.

Logiciel antérieur : n-aos

Pourquoi passer à Mortgage Automator : More robust system and we were more comfortable with the team.

MA review of loan processes

Commentaires : excellent relations with their top team who obviously know what they are doing and quick to respond to any issues that may arise.

Avantages :

Ability to identify loan origination breakdowns, i.e. 1st, 2nds, blankets, etc. as well as handling of individual investors per deal.

Inconvénients :

difficulty in dealing with annual statements and amortisation calculations for administration purposes. I like simplicity for the reader to understand what they are looking at, however i find i have to manually modify payout statements that are overly detailed rather than consolidated.

Software designed for Private Lending Originations & Mortgage Administration

Commentaires : Experience has been great. Very user friendly and ability to customize platform to our needs.

Avantages :

Great customer service; ease of use and clean interface;

Inconvénients :

lacking integration with Quickbooks however MA is regularly coming out with enhancements which hopefully provides for such integration.

Great Product

Commentaires : Our experience was great overall. I have nothing but great things to say about the Mortgage Automator team.

Avantages :

I thought it was an all encompassing software for any lender. I was able to run my entire business with one software with the exception of marketing.

Inconvénients :

It took a little while to get setup but that is because the software is so robust.

Constantly Improving

Avantages :

I love how responsive customer support is. They have technical experts ready to answer all of my questions all day every day. I can chat or email with anyone from the CS team and they get back to me promptly with solutions to all of my problems

Inconvénients :

The borrower application, while customizable is the clunkiest feature of the product. I've had a lot of problems with it, but the team does recognize this is an issue and is working to make improvements on it.

Alternatives envisagées : The Mortgage Office et Nova

Pourquoi passer à Mortgage Automator : The management team is the reason we decided on this product. They are lenders who run their own business with this software. They understand how we operate and are always available to chat with us.

The BEST way to automate your private lending business

Commentaires : The guys are amazing to work with! Quick service, friendly, and always willing to lend a hand to help!

Avantages :

I love love LOVE this program. It has made my tracking headache free and comes with every option I need. The best part? Every time I think of a new option I might need, the developers at MA are somehow ALREADY ON IT! Can you say innovative? Would recommend to anyone who runs a MIC/ Private Mortgage company

Inconvénients :

The only downfall I can see is the price. However that being said, we feel it is worth every penny. It does come in higher than other software however it takes the headache away from funding deals, issuing documents, and keeping track of funds!

Great system

Commentaires : I really like this program and am learning to use it to its full capacity to further increase the efficiency of my day to day tasks

Avantages :

Ability to create and customize templates Ability to create email templates with pre-set recipients, emails CC'd and document attachments. Incredible time saver Customer service support is helpful and quick to respond Love the feature request board, which allows MA's team to review suggestions from its users and implement the most liked/requested

Inconvénients :

There is no previewer for image uploads. To view a saved image, it is downloaded to your computer and then you view it

Avalon Capital Private Lender

Avantages :

When underwriting loans, it is a huge benefit to have all of the information in one place to look at all of the prior business we have done with a repeat customer.

Inconvénients :

There is a little bit of a learning curve at first but the costumer service did a great job training my team.

Best System

Commentaires : For someone who does not like technology. This is one system that makes it very easy to run a business.

Avantages :

The best part of Mortgage Automator is it makes it very easy for me to run a brokerage and still manage the administration company. This system makes it super easy to navigate through each deal.

Inconvénients :

Nothing. Everything is great about this system.

Mortgage Automator - highly recommended

Avantages :

This company offers a great product. It has allowed our company to grow in our daily output through the automation offered. Their customer service has been really great to work with as well and is quickly responsive when we have questions.

Inconvénients :

There's not much we don't like about this company. We're quite pleased with what they offer.

Mortgage Automator is the way to go!

Commentaires : Overall, been a very great experience!!!

Avantages :

having everything all in one spot allowing us to only have to use one software system!

Inconvénients :

none! its crazy to say that but everything you need to run a hard money lending business they have!

Complete Lending Solution from onboarding to customization.

Commentaires : From [sensitive content hidden] on the sales side, to getting to know ownership and [sensitive content hidden] being an amazing onboarding specialist. Our experience has been flawless. Anytime we have questions, we reach out and they are answered quickly and with utmost professionalism.

Avantages :

We love how our portfolio has become professionally managed just by implementing this software. Our clients love the portal abilities and we enjoy being able to generate items to our specifications without paying for extra plug ins or using other servies.

Inconvénients :

We have had no complaints, concerning Mortgage Automator.

Great Product

Commentaires : Very Satisfied Mortgage Automator has made my job easier.

Avantages :

The ability to take our deals from beginning to end right in the program.

Inconvénients :

Moving over from Salesforce to Mortgage Automator was challenging and we had to do import manually due to having salesforce prior. Still working out some kinks with documents getting them perfect but that is no reflection on Mortgage Automator.

Great mortgage software.

Avantages :

Its robust and allows the origination process to go smoothly with document generation.

Inconvénients :

Screens can be busy at times, more defined tabs/shortcuts/sections within a loan would be helpful as opposed to one long scrolling page.

Detailed and Easy to Use System, Excellent Customer Service and Team!

Commentaires : Mortgage Automator has changed our company for the better. Our processes continued to be streamlined as more features and automation are added to the software. As a team we are thrilled by the amount of new features and progress that the software has provided us. When we decided to commit to Mortgage Automator a year ago, we knew that there would be some frustrations along the way as the software developed and new features would be added over time, but we can confidently say we have no regrets making the commitment and sticking with MA through those challenges!

As we continue to use the software and identify gaps or errors, the Mortgage Automator team addresses our concerns and escalates issues to developers or simply fixes the problem by a quick look of the issue on their end. Overall, Mortgage Automator continues to provide excellent customer service and continues to save us time and effort as the software can be adjusted to fit our needs.

Avantages :

We started using Mortgage Automator after reviewing several other loan management systems and decided that Mortgage Automator was the best long-run choice.. At the time, there were a number of missing features, but we took the leap and trusted that the team and system would deliver in the future. The leadership team at Mortgage Automator has definitely kept their promises! Over the past several months they have released features that have been crucial to our business. It is fast, easy to use, and reliable. A short list of the things we love: • The Kanban tile view for our in progress loans • Ability to accept fee payments via credit card • Customization specific to our company • Customization of documents created in the system • The communications module which allows us to set up rules and templates that can be triggered to send emails and/or text messages • Auto-draft monthly payments, outstanding fees and charges via NACHA file • Suggest a feature board • The support team responsiveness! They do a great job answering questions and solving problems via chat feature or email

Inconvénients :

There are a lot of new features released or changes being made to improve the software, sometimes it is hard to keep up and learn how the new features change or affect our current loans. The knowledge based articles are helpful, but our hope is that there will be demonstration videos and best practices shared so that we can continue to use the software to it's fullest extent.

Best software for anyone managing Mortgage Capital

Commentaires : Deal management & tracking have become very simple. The best part is managing progress throughout the deal with all the documents being auto generated; commitments, instructions to the solicitor etc, payouts etc. A lot of the manual work has been eliminated.

Avantages :

I have used this software for a little more than a year now and I can easily say its the best software out there. It comes with abundance amount of options and beauty is you can customize it to an extent that you only see the options you plan on using. We were spending hours on manual templates and tracking process of each loan; automator has automated all the steps. All the documents can be easily generated with the push of the button. Some of the features such as complex loans(multiple investors, rate scaling, managing broker/investor profiles to easily track deals and Year end reporting) can't be found elsewhere. I'd highly recommend this for anyone investing in mortgages or anyone managing mortgage capital.

Inconvénients :

I don't think there is not a whole lot to dislike.

Great Software - Greater Team!

Commentaires : The visually appealing and easily utilized interface combined with well designed back end processes has greatly decreased our processing time of new mortgages and provided a much more simple way to track and administer them all from work, home, or even our cell phones.

Avantages :

Rapidly expanding its product offerings and ease of use, all the while maintaining excellent customer service and consistently providing helpful and speedy responses to any and all concerns.

Inconvénients :

Doesn't upload and store documents or currently offer the option to pull credit reports.

Long term user

Commentaires : Great tool and makes the activity to run day to day business very effective and efficient. Would definitely recommend. Very user-friendly and great support.

Avantages :

Upload of applications is automated. Standard documents, communication and deal stages are pre-created and automated. Support team have been excellent. Very quick to respond and resolve any questions.

Inconvénients :

Doesn't have all FSRA documents loaded yet. Not Full accounting functionality - need a secondary accounting software.

Very satisfied with Mortgage Automator.

Commentaires : Getting our business on Mortgage Automator has been a massive shift for us and has brought positivity in all areas of our business. We have all levels of staff using it from data entry to document creation all the way up to ownership and revenue tracking.

Avantages :

This software is very robust yet very easy to sue and figure out. It has helped us transform our operations and continues to allow us to streamline and improve efficiency, tracking, data manipulation ect.

Inconvénients :

The dislikes are almost non existent. There are a few little tricks to learn, but once you do learn them any little dislikes are quickly solved.