--- description: Lou : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Lou - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Plateformes d'adoption digitale](/directory/31638/digital-adoption-platform/software) > [Lou](/software/192980/lou) # Lou Canonical: https://fr.capterra.ca/software/192980/lou Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/192980/lou?page=2) > Lou est un logiciel sans code pour créer des expériences interactives qui augmentent l'adoption et la rétention des utilisateurs. > > Conclusion : 13 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Lou? Marché cible : entreprises technologiques, développeurs d'applications, responsables de produit, spécialistes du marketing numérique, et équipes de support client. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 13 Avis | | Simplicité | 4.1/5 | D'après l'ensemble des avis | | Support client | 4.2/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Lou - **Fondé**: 2018 ## Contexte commercial - **À partir de**: 99,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Aide contextuelle - Ciblage du public - Création de contenu - Engagement des clients - Enquêtes et feedback - Formation sur application - Gestion des lancements - Intégration de l'utilisateur - Intégration des employés - Outils en libre-service - Rapports et analyses - Suivi et analyse de l'utilisation - Tableau de bord d'activités ## Intégrations (12 au total) - Amplitude - Customer.io - Fullstory - Google Analytics 360 - Heap - Kissmetrics - Klaviyo - Marketo Engage - Mixpanel - Segment - Smartlook - Woopra ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Plateformes d'adoption digitale](https://fr.capterra.ca/directory/31638/digital-adoption-platform/software) ## Catégories connexes - [Plateformes d'adoption digitale](https://fr.capterra.ca/directory/31638/digital-adoption-platform/software) - [Outils UX (expérience utilisateur)](https://fr.capterra.ca/directory/31036/ux/software) - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) ## Logiciels similaires 1. [Product Fruits](https://fr.capterra.ca/software/1011214/product-fruits) — 4.7/5 (89 reviews) 2. [Survicate](https://fr.capterra.ca/software/132914/survicate) — 4.6/5 (99 reviews) 3. [UserWay Accessibility Widget](https://fr.capterra.ca/software/218549/userway) — 4.9/5 (328 reviews) 4. [Adobe XD](https://fr.capterra.ca/software/168423/adobe-xd) — 4.5/5 (1087 reviews) 5. [Lyssna](https://fr.capterra.ca/software/178766/usabilityhub) — 4.6/5 (86 reviews) ## Avis ### "In Lou I love" — 5.0/5 > **Hoang** | *10 avril 2021* | E-learning | Taux de recommandation : 10.0/10 > > **Avantages**: Lou is very easy to use, with a clear and clean interface and step-by-step guidance for users to perform the necessary actions. I can very easily create any widget that I want in very short time, from tooltips, hotspots, site tour - everything is presented in a convenient menu-based interface and walkthrough guide (even more convenient when I install the Chrome extension). I also love that Lou can be installed easily in multiple domains, so that I can create consistent experiences to users. > > **Inconvénients**: The installation may require adding some code snippets in the "Header" section of website or page. It is not an issue for me, but for those who is not familiar may require helps from Lou's team. Nonetheless, Lou's supporting team is quite responsive overall so this is not really an issue. > > Lou is a solid app for site navigation guidance, app tours etc. But it also incorporate a bunch of helpful tools inside. Overall, I feel very happy to have a productive, all-in-one and effective solution like Lou ----- ### "Great onboarding experiences" — 5.0/5 > **David** | *16 novembre 2021* | Construction | Taux de recommandation : 10.0/10 > > **Avantages**: It is extremely easy to use, with the chrome extension is just a matter of clicking on the step you want to explain, writing the instruction and that's it\! I like the fact that you can simulate it straight away and define the audience to show this to. > > **Inconvénients**: I didn't like that they didn't have checklists, but now they do\! The only important feature missing is the mobile compatibility, but that is also in the works. > > I develop websites for clients, this helps the onboarding process to explain to them how the backend works, and where are the features/options that they'll most need. ----- ### "Pretty. Clunky. Needs faster troubleshooting from support." — 3.0/5 > **Aaron** | *13 janvier 2023* | Vente au détail | Taux de recommandation : 6.0/10 > > **Avantages**: The software looks very pretty. The mobile access is a nice touch. > > **Inconvénients**: Issues with lag on the desktop portal. POS transactions as well have their fair share of issues. Many items that we wish we had faster IT support rather than waiting on 6-8 weeks to implement fixes to our issues. The mobile access is nice while in the field. However, it has its headaches. > > Each user has their issues. See above. ----- ### "Lou" — 5.0/5 > **Phil** | *29 juillet 2021* | Nanotechnologie | Taux de recommandation : 10.0/10 > > **Avantages**: I had spent some time looking for an application for onboarding new clients, and Lou was exactly what I needed\! It has a simple setup with most of the functionality required in a 'tour SaaS product' The interface for creating a tour is super simple and customizable. > > **Inconvénients**: I would like to see more integrations with other software packages (Slack, Mixpanel, and Intercom) and I would love to see more advanced features like NPS. ----- ### "Great tool\!" — 5.0/5 > **Johanna** | *10 novembre 2021* | Médecine douce | Taux de recommandation : 10.0/10 > > **Avantages**: I like the easiness of installation. It's highly customizable and quite fun, actually, to set up. > > **Inconvénients**: The fact that mobile is not supported yet. But it should be there soon as support assured me. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/192980/lou?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/192980/lou) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées