Acefone - Avis

Acefone is an excellent choice for any companies online phone system and IVR needs.

Commentaires : Overall, I can not say enough good things about Acefone. I had never heard of them prior to testing out a few other IVR Integrations with the Zoho Software we use. I was getting so frustrated trying to find a company that would take the time to understand our requirements and then offer honest and cost effective solutions. The Zoho Telephony integrations have 50 or more choices. I started at the top and read through every one of the offers. Finally, I selected Acefone. [SENSITIVE CONTENT] called me back promptly after I filled out their inquiry form. I explained both the specific requirements our company had as well as the experiences we had with the trials of other telephone products. He briefly reviewed the benefits of Acefone and then took a day to review each of our requirements and then find solutions for us on how Acefone could resolve the issues we were facing. While some of the solutions were directly in Acefone, others required third party integrations. Still, it was very refreshing to know that I was being taken care of, and that my client service representative actually treated my company as a challenge and took the time to figure out an economical solution. I doubt you will find that kind of prudent and exemplary support from many other companies these days. I am really looking forward to working with Acefone and growing my businesses.

Avantages :

So far, I am very happy with the ease of use. The main dashboard and layout of the entire system is straight forward and can be setup and configured quickly and easily. You can record your own voicemail and IVR messages as well as choose from a huge number of male and female voices and different accents which will read the words you type and create the greeting or voicemail. The product integrates seamlessly into the Zoho Software we use, as well as Microsoft Teams and Google products. I am looking forward to setting up our outgoing call centre. We have looked at over 10 different solutions and all were extremely high priced and had options we did not require. Acefone seems to be a very flexible solution company that will figure out the most cost effective solutions to our company requirements.

Inconvénients :

So far, I can not think of anything that has been an issue yet. The onboarding session with the Onboarding Specialist [SENSITIVE CONTENT] was AWESOME and our Client Services Representative [SENSITIVE CONTENT] is so accommodating, I really have nothing I can say is a downside to this company or product.

Feature Packed and cheaper than a standard single BT phone line

Commentaires : I recently signed up for an account with Acefone for my company to keep operational during Covid-19 lockdown. I had very little VOIP knowledge but Acefone were extremely helpful. I had one point of contact [SENSITIVE CONTENT HIDDEN]. throughout the whole process and I had as much technical help as needed. The technical support was second to none, they actually did most of the work remotely so this setup is highly recommended even for individuals or companies with limited technical skills. An added bonus is that it works out cheaper than my existing single BT Phone Line. I have no hesitation in recommending Acefone to anyone who wishes to have a professional telephone system at a reasonable cost.

Avantages :

The setup process was so easy, it was all done remotely by technical support. Loads of features included that usually cost more with other suppliers. [SENSITIVE CONTENT HIDDEN] was a great help when designing a package that best suited my business needs. I would highly recommend.

Inconvénients :

Too early to tell, but so far I have no gripes about this software.

Buyer beware

Commentaires : Billing was a nightmare. I thought I was set on autopay. I was not. I paid into my "credit" and got a charge from RealPBX. Which made me question. Tickets made for support and billing went through RealPBX as well. But my tickets were just ignored when I requested help for billing and support until I called and complained.

Avantages :

They were eager to set up my account, that is about it

Inconvénients :

When I requested to close out my account , then all of these charges came up. Charging for numbers to be ported from, stating that the numbers were given by Acefone, when they were ported from another provider. I was told that only could register line to two devices and then told that was not the case.. So many intances of say one thing but experience differently. I regret ever choosing Acefone. Beware!

[sensitive content hidden]

Avantages :

Just spoken to one of the customer representative [sensitive content hidden] who was very efficient in his work explained everything to me in a perfect manner hats off to the guy .

Inconvénients :

no cons so far faced

Great Service at an Affordable Price

Commentaires : I really enjoy my experience with Acefone as it was seamless from start to finish in record time within 24 hours.

Avantages :

I enjoyed working with [sensitive content hidden] my sales representative. He was very knowledgeable and efficient with his delivery and explanation of the services that Acefone would provide for our business. He was extremely patient and kind. The product itself is excellent for our business model. I would recommend Acefone to any entrepreneur and institution seeking business phone services.

Inconvénients :

The Virtual Receptionist robotic sounding voice. I wish it sounded more human.

On-boarding

Avantages :

Call recordings seems interesting feature as its unlimited and the Support seems so nice not to mention the quality of the calls

Inconvénients :

None so far and will see if there is any

Awesome support

Commentaires : Awesome! Aman was so helpful and really understood the needs of our business.

Avantages :

How helpful the support was in setting up the system

Inconvénients :

That the call quality wasn't so good but found out this was because we were using the wrong software

Value for Money !

Avantages :

Recommended for Startup and User-friendly portal can be managed easily.

Inconvénients :

Mobile App can be improvised, there are many competitors where each one has their good feature evaluate that and implement so all things can be covered.

Good online help with setupo

Avantages :

Easy to use. Price is good comparing with other.

Inconvénients :

Sometimes is hard to receive call back from proper department.

Excellent Customer Support by [sensitive content hidden]

Commentaires : Execellent customer care and technical rendered by [sensitive content hidden] I just started Acefone but the customer support by [sensitive content hidden] and his technical skill and professionalism gave me confidence to be ease with Acefone. I recommend management to reward him and keep him with Acefone.

Avantages :

I just started Acefone but the customer support by [sensitive content hidden] and his technical skill and professionalism gave me confidence to be ease with Acefone. I recommend management to reward him and keep him with Acefone.

Inconvénients :

I am happy so far with ACEFONE. I just started Acefone and it is too early to recommend on this.

New Business

Avantages :

Easy to use software along with a very helpful customer service

Inconvénients :

The only thing that I would have liked to see is Company caller id when a customer rang the business

great on boarding process

Avantages :

great service quick setup software is great !

Inconvénients :

can't think of anything that could be improved service and features are great!!!

Very happy with the service

Commentaires : Very happy

Avantages :

Very happy with the service. So refreshing after 4 years with our previous provider.

Inconvénients :

The app is not that great on IOS. Needs to be as good as the Android version.

Fabulous service for 838 Cars

Commentaires : Fab

Avantages :

Friendly staff and got the number i needed

Inconvénients :

Took longer to get and felt frustrated

Acefone Review

Avantages :

Acefone has a great Customer Support and the pricing is very much reasonable

Inconvénients :

Setup time was a little longer than expected but they covered all the requirement with Support

Acefone Support and Setting up

Avantages :

Good Technical support. Very knowledgeable & patient support from Mohit

Inconvénients :

Hard to get started but as team very responsive not really an issue.

Great Service

Commentaires : great

Avantages :

The team were on hand to help me get this set up and running quickly.

Inconvénients :

I couldn't get the basic stuff set up without speaking to someone but they were very helpful and sorted it quickly.

On boarding support

Avantages :

The fact that the call can go to my mobile phone when I'm out of the office

Inconvénients :

I'm a new user need time to explore the system

Total Control Pro Review

Avantages :

Integrating the software with Zoho looks to work seamlessly once configured

Inconvénients :

Setting up the intimal integration with Zoho was a little bit confusing

Acefone Review

Avantages :

Customer service is great, from [SENSITIVE CONTENT HIDDEN] who signed us up to the support team who are very quick to settle any queries. On boarding call was good too.

Inconvénients :

Nothing so far, only been using for a couple of weeks though.

Acefone Quality Review

Avantages :

Initial impression is quite good great supportive staff and we are really impressed.

Inconvénients :

Hopefully everything goes well in future too, fingers crossed.

Acefone review

Commentaires : brilliant would highly recommend

Avantages :

Portal its self explanatory, very easy to navigate , staff are extremely helpful and easy to reach.

Inconvénients :

I have not faced any issues so far, using the trial at the moment

Great product, great price

Commentaires : Perhaps one of the best VOIP products in the market.

Avantages :

Very easy to use, very good price and great customer service.

Inconvénients :

The only con is the need of an application in order to make a voip call.

Acefone works with my CRM!

Avantages :

It's great that I finally have a phone system that connects to Zoho CRM

Inconvénients :

Would be great to have a more modernized user interface

First Day

Avantages :

The system seems very easy to use and the solution covers my needs.

Inconvénients :

It's difficult to say at this time as I haven't used this extensively yet.