--- description: HaloITSM : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HaloITSM - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion des ressources informatiques](/directory/30077/it-asset-management/software) > [HaloITSM](/software/200140/haloitsm) # HaloITSM Canonical: https://fr.capterra.ca/software/200140/haloitsm Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/200140/haloitsm?page=2) > HaloITSM regroupe tout ce dont vous avez besoin en matière d'assistance informatique dans une seule solution centralisée. > > Conclusion : 43 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise HaloITSM? Idéalement adaptée aux entreprises à la recherche d'une solution de centre de service intuitive et conforme à l'ITIL (Information Technology Infrastructure Library). ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 43 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Halo Service Solutions - **Fondé**: 1994 ## Contexte commercial - **À partir de**: 45,00 £ - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, chinois traditionnel, danois, espagnol, estonien, français, italien, néerlandais, polonais, portugais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus ## Fonctionnalités - API - Alertes/Notifications - Alerts/Escalation - Analytique - Asset Lifecycle Management - Barcode/Ticket Scanning - Base de données de clients - Communication multicanal - Découverte automatique d'appareils - Enquêtes et feedback - Gestion de la base de connaissances - Gestion de la configuration - Gestion de la conformité - Gestion des accords de service - Gestion des audits - Gestion des billets - Gestion des changements - Gestion des communications - Gestion des connaissances - Gestion des contrats/licences - Gestion des enquêtes - Gestion des flux de travail - Gestion des fournisseurs - Gestion des incidents - Gestion des licences - Gestion des problèmes - Gestion des ressources informatiques - Gestion des stocks - Gestion des tâches - Gestion des versions - Logiciels d'actions préventives et correctives - Logiciels de CMDB (Configuration Management Database) - Macros et réponses types - Outils de collaboration - Piste d'audit - Planification des gardes - Portail libre-service - Rapports d'incidents - Rapports et analyses - Real-Time Monitoring - Routage automatisé - Suivi de la conformité - Suivi des coûts - Suivi des ressources - Suivi des ressources informatiques - Suivi des statuts - Support client - Tableau de bord d'activités - Third-Party Integrations - Visualisation de données ... et 6 fonctionnalités supplémentaires ## Intégrations (42 au total) - 3CX - AlertOps - AnyDesk - BeyondTrust Remote Support - ChatGPT - Cisco Jabber - ConnectWise Cybersecurity Management - Device42 - Dynamics 365 - Google Calendar - Google Workspace - Help Desk Migration - Jira - Kaseya BMS - Klips ... et 27 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de gestion des ressources informatiques](https://fr.capterra.ca/directory/30077/it-asset-management/software) ## Catégories connexes - [Logiciels de gestion des ressources informatiques](https://fr.capterra.ca/directory/30077/it-asset-management/software) - [Solutions de gestion des services informatiques](https://fr.capterra.ca/directory/30672/it-service/software) - [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software) - [Logiciels pour centres de services](https://fr.capterra.ca/directory/31027/service-desk/software) - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Logiciels similaires 1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://fr.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) ## Avis ### "BA Review - HaloITSM" — 4.0/5 > **Smit** | *6 janvier 2025* | Marchés boursiers | Taux de recommandation : 9.0/10 > > **Avantages**: Easy to use and manage IT tickets. UI is okay, not too fancy and not too dull. > > **Inconvénients**: Sometimes the software takes time to load and function properly. ----- ### "Feature Rich and a Great User experience" — 5.0/5 > **Owen** | *12 décembre 2019* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent. > > **Inconvénients**: With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting. > > Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in. ----- ### "A Great ITSM" — 5.0/5 > **Ash** | *25 juin 2025* | Santé, bien-être et fitness | Taux de recommandation : 7.0/10 > > **Avantages**: The best thing about HaloITSM is how flexible and customisable it is. It doesn't feel like you're being forced to work a certain way. Instead, you can build it around your team’s needs. The workflow automation is particularly strong. You can create really detailed processes that handle everything from ticket escalations and change approvals to custom email notifications. This has saved us loads of time and reduced manual errors. The interface is clean and easy to use, and almost every part of it can be adapted. Whether it’s custom fields, ticket types, dashboards, or email templates, you’ve got full control. We’ve used it to build out processes for things like new starter onboarding, change management, and even hardware stock tracking. Integrations have also been straightforward. We’ve hooked it into Power Automate and Teams with no major issues. It feels like a modern, well-thought-out platform designed for real-world IT teams. > > **Inconvénients**: My biggest frustration with HaloITSM is the support documentation and training videos. While the platform itself is incredibly powerful and customisable, the official resources don’t always keep up. The documentation often lacks depth or real-world examples, and in some cases, it's either outdated or too vague to be useful for more complex setups. The video tutorials are quite basic and don’t cover the advanced functionality that a lot of admins are likely to use. I’ve found myself relying more on trial and error, community posts, or reaching out to support for clarification. For a platform with so much capability, better learning materials would really help new admins and speed up adoption across teams. > > Overall, I’m really happy with HaloITSM. It’s become a core part of how our IT team operates and has allowed us to build workflows and processes that actually reflect how we want to work. From managing tickets and automating approvals to handling changes and projects, it’s given us the flexibility to centralise everything in one place. The UI is intuitive, and once you've got the hang of it, the admin tools are powerful enough to manage everything without needing external dev support. We’ve already expanded it to other departments and will continue to roll it out further across the business. It’s also forming part of our wider IT strategy moving forward, with plans to use it for asset and procurement tracking. Despite a few niggles with documentation, it’s a platform I’d absolutely recommend to other IT teams looking for something modern, capable, and scalable. ----- ### "Halo ITSM review" — 4.0/5 > **Dom** | *13 mai 2025* | Services d'information | Taux de recommandation : 6.0/10 > > **Avantages**: Stable, robust and intuitive. Has a full range of features and a manageable learning curve to operate it. > > **Inconvénients**: Billing feature doesn't do everything we need it to for things like pro-rata billing. > > Overall, my experience with HaloITSM is a positive one. ----- ### "An incredibly versatile platform to manage most workflows" — 5.0/5 > **Patrick** | *23 août 2025* | Hôpitaux et soins de santé | Taux de recommandation : 9.0/10 > > **Avantages**: The customer support team is incredible and extremely helpful. The platform is very versatile and has provided lots of customizations we are needing. Tickets are easy to find and hand between teams. The platform is very stable without any strange interface issues found in our old ticketing system. > > **Inconvénients**: The implementation is very complicated and since we hit a few snags things were delayed causing some features to not be implemented in time. > > This platform is much more versatile than we imagined. Their platform has so many options, settings, and possibilities that I wish we had gone through more training before the implementation. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/200140/haloitsm?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/200140/haloitsm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées