--- description: ProProfs Chat : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProProfs Chat - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [ProProfs Chat](/software/212513/proprofs-chat) # ProProfs Chat Canonical: https://fr.capterra.ca/software/212513/proprofs-chat Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/212513/proprofs-chat?page=2) > ProProfs Chat vous permet d'offrir un support proactif à vos clients, de stimuler l'engagement, de capturer des leads, d'identifier les opportunités de ventes incitatives, etc. > > Conclusion : 53 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ProProfs Chat? ProProfs Chat est une solution de support client destinée à être utilisée par les équipes de marketing, de vente et d'assistance de tous les secteurs. Elle leur permettra d'atteindre leur public cible et de stimuler l'engagement. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 53 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: ProProfs - **Fondé**: 2008 ## Contexte commercial - **À partir de**: 15,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, espagnol, français, portugais - **Pays disponibles**: Afrique du Sud, Allemagne, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Aruba, Australie, Bahamas, Bahreïn, Barbade, Belgique, Bermudes, Brésil, Bélize, Canada, Chine, Costa Rica, Croatie, Cuba et 75 de plus ## Fonctionnalités - Accès mobile - Autoresponders - Clavardage proactif - Enquêtes et feedback - Formulaire hors ligne - Gestion des courriels - Géociblage - Logiciels CRM (gestion de la relation client) - Messagerie client en temps réel - Rapports et analyses - Rapports et statistiques - Relevé et historique des chats - Stratégie de marque personnalisable - Third-Party Integrations - Transferts/Routage ## Intégrations (20 au total) - Adobe Commerce - Drupal - GetResponse - Highrise - Joomla - Keap - Mailchimp - Microsoft Azure - Nutshell - OpenCart - Salesforce Sales Cloud - Shift4Shop - Shopify - Slack - SugarCRM ... et 5 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Catégories connexes - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Logiciels CRM en ligne](https://fr.capterra.ca/directory/30072/online-crm/software) - [Logiciels de bases de connaissances](https://fr.capterra.ca/directory/32454/knowledge-base/software) - [Logiciels de suivi commercial](https://fr.capterra.ca/directory/32744/sales-tracking/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 3. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews) 4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Bitrix24](https://fr.capterra.ca/software/113540/bitrix24) — 4.2/5 (984 reviews) ## Avis ### "Quick to Notify Us on Customers" — 5.0/5 > **Deepanshu** | *7 octobre 2021* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: We like how it doesn’t let us miss out on incoming customer queries. We’re able to take all of them when our agents are online. It’s quite quick as well and agents don’t feel a lag either. > > **Inconvénients**: We would like to see more customization options for the chat button. We feel that there are fewer options to make them look more engaging for visitors to click them right away. > > Overall we feel that that this live chat software is pretty competent when it comes to alerting us about incoming queries and helping us to not miss out on important support opportunities. Would definitely recommend it to those who have been facing delays. ----- ### "ProProfs Chat is Perfect for Our Company" — 5.0/5 > **Tami** | *28 juin 2023* | Formation et accompagnement professionnel | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of use and affordability. We have been very happy with ProProfs Chat. > > **Inconvénients**: No spell check on the chats and just recommend canned responses. Should have chat as we do not do many canned responses. > > We have a great CHAT software on our website and it helps Customer Service provide the best experience for our customers. ----- ### "Best live chat tool I've worked on\!" — 3.0/5 > **Monica** | *14 juin 2017* | Internet | Taux de recommandation : 8.0/10 > > **Avantages**: As an experienced live chat agent, I can very well tell you that some of the tools I had previously worked with were more complicated than the plot of the movie Inception. But ProProfs Chat is all about business\! Simple, easy to use and no complications\! > > Awesome features. I am using this tool since 2 years at my organization and I am quite satisfied with it. I don't think I have anything as of now that I can share in con section. It works well for me\! ----- ### "Affordable and highly valued Service" — 5.0/5 > **Preethi** | *27 mai 2015* | Services et technologies de l'information > > **Avantages**: The affordable and reliable chat service of Live2Support's has helped our organization to reduce response time in delivering online customer service. Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters. It has become unique tool in organization’s daily operations to identify key metrics for gauging its effectiveness. Its control panel has enhanced our ability to measure and analyze live chat channel and individual chat agent performance. This unique capability has helped us to achieve high customer satisfaction through quick issue resolution in highly focused interactions. > > **Inconvénients**: The extended functionality provided need extensive time frame to explore > > It’s embarrassing to say that it took us over six months to get started with Live2Support. No idea why? It is great converter and lead generator. It has anything and everything needed to run successful live and automated chats. It has reduced response time and tremendously improved online customer service. I have not imagined how easy are the step-by-step tutorials to configure and customize each and everything on this live chat service. It has awesome support service. They have integrated my chat with 3D cart, website and sales force. I created two branded custom chat images one for offline and one for online they help me get that up and running and positioned where I wanted it. I have quarterly renewed the services priced at $110 and will continue with it till I have business. ----- ### "Proactive Support Made Possible" — 5.0/5 > **Sugandh** | *25 mars 2021* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: ProProfs Chat is definitely making it easier for us to become more proactive while offering support to our customers. We track and find opportunities where we can initiate a chat with our customers. > > **Inconvénients**: The fact that there should be more customization options because we’re not that equipped with CSS knowledge. So it would help if they can help us create more attractive looking chat widgets. > > I’d say that the experience with ProProfs Chat has been very smooth so far and we’re glad that we’re still onboard with it. Would recommend it to all. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/212513/proprofs-chat?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/212513/proprofs-chat) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées