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Avantages :

Overall good product and gives needed visibility.

Inconvénients :

The interface was a little weird to understand at first. However, I had to find how to add users and groups for alerts.

PRTG - Notes

Note moyenne

Simplicité d’utilisation
4,4
Service client
4,2
Fonctionnalités
4,5
Rapport qualité-prix
4,4

Probabilité de recommander le produit

8,8/ 10

PRTG a reçu une note globale de 4,6 étoiles sur 5 d'après 247 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (247)

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Matériaux de construction, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Bon outil de monitoring et de supervision

5,0 l’année dernière

Avantages :

L'outil PRTG permet de suivre en direct l'état de nos outils réseaux de manière simple et efficace

Inconvénients :

Le seul point négatif a mon avis est que l'outils propose plusieurs vue des outils et cela peut embrouillé le diagnostic

Réponse de l'équipe de Paessler GmbH

il y a 11 mois

Thank you very much for your positive feedback! We're happy to hear that PRTG effectively meets your monitoring needs. If you have any questions or suggestions, please feel free to contact us. Your Paessler Team

Adam
Adam
Service Desk Manager (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

PRTG Is a Great Tool for many Organizations

4,0 il y a 10 mois

Commentaires : PRTG brings a lot of value to our organization and it works well to notify our Department immediately when something is down. We have a critical need for this. Some of the user interface and customization for alerts could be better though.

Avantages :

PRTG works on Mac or PC! I can set it up to alert me only on certain items in my org tree by priority, and it works 100% and I don't ever miss notifications.

Inconvénients :

Some alert settings could be more customizable or paused for a certain time period easier. The user interface could be setup a little cleaner and up to date.

Réponse de l'équipe de Paessler GmbH

il y a 10 mois

Dear Adam, We're happy to hear that PRTG meets the critical needs of your organization by alerting you promptly on both Mac and PC. Your ability to prioritize alerts ensures that you never miss important notifications. We appreciate your feedback on UI and customization and will strive to improve these aspects for a better user experience. Your Paessler Team

Rene
IT System Engineer (Italie)
Produits chimiques, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Monitoring with some limits

4,0 l’année dernière

Commentaires : overall we are pretty happy with this product.

Avantages :

I really like the scheduled scanning with templates for specific ip ranges, so that even new servers/devices/components directly are monitored without forgetting them to add. Also the possibility to write own sensors with Powershell or other languages is very good.

Inconvénients :

Batch management is poor in some places. if you want to manage multiple servers at once it is possible at some places but there are limitations so that some task are pretty repetative if you need to add batches, or you have to use workarounds.

Réponse de l'équipe de Paessler GmbH

il y a 11 mois

Dear Rene, Thank you for your detailed feedback. We're glad you find the scheduled scanning and custom sensor features valuable. We'll take your comments on batch management into consideration. We appreciate your support and are committed to improving your experience with our product. Your Paessler Team

Laura
Marketing - Designer (Espagne)
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

PRTG makes monitoring my network a breeze, keeping me informed and able to fix issues quickly.

3,0 il y a 5 mois

Avantages :

The customizable dashboards and alerts make staying on top of my network's health a cinch.

Inconvénients :

The learning curve was a bit steep at first, and I wish there were more pre-built sensor options.

Réponse de l'équipe de Paessler GmbH

il y a 5 mois

Dear Laura, Thank you very much for your feedback about PRTG. We're glad that you find the dashboards and alerts helpful in your daily business. We are constantly working on developing pre-built sensors. Hopefully one of the upcoming sensors will fulfill your needs. Thanks for your review. Best, Your Paessler Team

Guillermo
mamagement (Espagne)
Mode et vêtements, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

PRTG keeps my network in check, no more surprises!

5,0 il y a 4 mois

Avantages :

Easy to set up, comprehensive monitoring, saves time.

Inconvénients :

Interface is a bit overwhelming, occasional false alarms.

Réponse de l'équipe de Paessler GmbH

il y a 4 mois

Dear Guillermo, Thank you for sharing your experience! We are glad to hear that PRTG helps keep your network running smoothly. Your feedback about the interface and false alarms is valuable, and we appreciate your insights as we strive to enhance our product. Your Paessler Team

Randy
Sr. Systems Analyst (É.-U.)
Divertissement, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

PRTG helps to keep an eye on a real-time network in use for an event

4,0 il y a 4 mois

Commentaires : Tracking local network devices at an event, and with notifications when something is offline have greatly helped to reduce the stress of keeping an eye on device uptime. a local overview of the network has been a great tool

Avantages :

there's a lot to it, as such, it covers alot of ground. I'm sure there are templates and possibly scripting that I haven't explored or discovered, but what I have used for monitoring remote events has worked really well.

Inconvénients :

there's a bit of learning curve, and as time permits, I hope to eventually get to dig into it. An intro at maybe a simpler level would be nice, with maybe an incentive track to learn more in-depth usage

Réponse de l'équipe de Paessler GmbH

il y a 4 mois

Dear Randy, Thank you for your feedback! We appreciate your insights on the learning curve and your suggestions for simplifying the onboarding process. We're glad to hear that PRTG has helped enhance your network monitoring during an event. Your Paessler Team

Amgad
CISO (Égypte)
Services et technologies de l'information, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Proactive Network Management Made Easy

5,0 il y a 6 mois

Commentaires : The overview that PRTG provides about network health and performance is incredibly important in detecting and resolving a possible security threat at its quickest. This proactive approach reduces our downtime a great deal and increases our overall security posture.

Avantages :

PRTG really excels at providing detailed network visibility. Customizable dashboards and real-time alerting enable strong security. The way this integrates with other existing systems, with deep reporting, makes my proactive management of risk much easier.

Inconvénients :

While PRTG is feature-rich, the initial setup may be a little time-consuming. It would be nice if there were more streamlined configuration options for quicker deployment.

Réponse de l'équipe de Paessler GmbH

il y a 5 mois

Dear Amgad, Thank you very much for your detailed feedback on PRTG. We're glad to hear that you find it easy to visualize your network and devices and find our reporting easy to use and highly effective. It's great to know we are making your job easier. Best, Your Paessler Team

Rafael
Automation Specialist (Brésil)
Équipements publics, 5 001–10 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

The best SNMP monitoring software for complex networks

5,0 il y a 10 mois

Commentaires : PRTG is a popular network monitoring tool known for its ease of use and comprehensive monitoring capabilities. I appreciate its intuitive interface, ability to monitor a wide range of devices, and customizable alerting system. This centralized view of network health allows for swift issue identification and resolution.

Avantages :

PRTG is known for its user-friendly interface and simple setup process, even for those without extensive IT experience.

Inconvénients :

The functionality I like least in PRTG is the map creation feature.

Réponse de l'équipe de Paessler GmbH

il y a 10 mois

Dear Rafael, We're thrilled to hear that you find PRTG user-friendly and easy to set up, even for non-technical users! While we're sorry to hear that the map creation feature didn't meet your expectations, we're glad you appreciate the intuitive interface. Your Paessler Team

Juan
IT Director (É.-U.)
Appareils médicaux, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Affordable and Reliable

5,0 il y a 7 mois

Avantages :

the affordability of PRTG was the most important for us

Inconvénients :

the fact that it runs on windows alone is the only issue we have

Réponse de l'équipe de Paessler GmbH

il y a 5 mois

Dear Juan, Thank you very much for your detailed feedback on PRTG. We're glad to hear that you are enjoying the affordability of PRTG. As you mentioned, the central PRTG server can only be installed on a Windows server. But, once you've installed the PRTG server, you can use the brand-new multi-platform probe (a remote probe type in PRTG) that also runs on Linux. With this probe, you can monitor and manage your complete IT infrastructure from your Linux system. I hope this helps. Best, Your Paessler Team

Markus
Development lead (Allemagne)
Génie civil, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Reliable partner for IT Monitoring

4,0 il y a 5 mois

Commentaires : Good reliable and stable partner for IT monitoring. We have been using it for years now.

Avantages :

Wide range of available sensors. Easy setup.

Inconvénients :

No probes for linux systems - although it is still possible to monitor linux devices.

Réponse de l'équipe de Paessler GmbH

il y a 4 mois

Dear Benedict, Thank you very much for your review of PRTG. We're thrilled that you find PRTG easy to use and that it effectively monitors your network. We are happy we made your job easier. Best, Your Paessler Team

Mohammed
Mohammed
IP manager (Irak)
Utilisateur LinkedIn vérifié
Internet, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

PRTG review

5,0 il y a 11 mois

Commentaires : we use PRTG on daily bases , check our product usage , product status (online/offline)
provide our customers with read only account helps both sides to monitor their services.

Avantages :

reality and stability and rich functions that it does support.

Inconvénients :

PRTG care , support bt email or support by phone , both are weak

Réponse de l'équipe de Paessler GmbH

il y a 10 mois

Dear Mohammed, Thank you for highlighting the pros of PRTG. We're glad to hear that you find it useful for daily monitoring, as well as providing customers with read-only accounts for service monitoring. Your Paessler Team

Ken
Network Manager (É.-U.)
Gestion de l'enseignement, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best Monitoring Tool for the money

5,0 il y a 11 mois

Commentaires : We have a very good experience with the Network Monitor and have recommended to some colleges.

Avantages :

The ease of setup and configuration and also how to get alerts in case of an issues.

Inconvénients :

More option can be added but overall, we are happy for what we were looking for.

Réponse de l'équipe de Paessler GmbH

il y a 11 mois

Dear Ken, Thank you for your positive feedback! We're happy to hear that you found our monitoring tool easy to set up and configure, and that you appreciate the alert system for problem detection. Your Paessler Team

Julián
Lead engineer monitoring and automation IT (Colombie)
Services financiers, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Good tool for a fair price

4,0 il y a 11 mois

Avantages :

It is an easy to configure tool, the configuration process does not take more than 10 minutes and it is not necessary to install agents on all your servers.

Inconvénients :

Although they have a good knowledge base and related documentation, there is a lack of support for the customer who has purchased a license they should have more real time support by connecting through any tool and seeing the error without so much documentation or evidence that is sometimes required by other means and more support for configurations and troubleshooting or configuration.

Réponse de l'équipe de Paessler GmbH

il y a 11 mois

Dear Julián, Thanks for your feedback! We're glad you found our tool easy to configure, and appreciate your feedback on our knowledge base. We're constantly working to improve our support offerings and will consider your suggestions for future enhancements. Your Paessler Team

Paul
Responsable On-Premise et Cloud Infrastructure (France)
Vente au détail, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

PRTG is a good monitoring tools

5,0 il y a 11 mois

Avantages :

PRTG is not only easy to deploy but also easy to maintain, providing real-time alerts to infrastructure and server issues

Inconvénients :

There's no mobile app with Azure SSO. The product has no another defects.

Réponse de l'équipe de Paessler GmbH

il y a 11 mois

Dear Paul, Thanks for your positive feedback! We're glad to hear that PRTG's ease of deployment and maintenance, along with its real-time alerts, have been valuable for your infrastructure monitoring needs. Your Paessler Team

Stefano
Head of ICT (Italie)
Gestion d'organisme à but non lucratif, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

PRTG Network Monitor review

5,0 il y a 11 mois

Commentaires : PRTG Network Monitor has significantly improved the way I manage and monitor our network infrastructure. Its user-friendly interface, along with a range of features and sensor options, has made it an invaluable tool for our network monitoring needs.

Avantages :

Over the past year, my experience with PRTG Network Monitor has been transformative for our network infrastructure management. PRTG, with its intuitive interface and comprehensive features, has proven to be a reliable and efficient solution. The user interface is visually appealing and incredibly user-friendly. Setting up sensors is a simple process. The drag-and-drop functionality adds to the ease of customization, allowing me to tailor the monitoring system to our specific needs.

Inconvénients :

There is not a special pricing for Non-Profit Organizations

Réponse de l'équipe de Paessler GmbH

il y a 10 mois

Dear Stefano, We're glad to hear that PRTG Network Monitor has made such a difference in your network infrastructure management. Thank you for your positive feedback and for choosing PRTG! Your Paessler Team

Adam
IT Administrator (Canada)
Génie mécanique ou industriel, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Highly Customizable and Very Capable Systems Monitor.

5,0 l’année dernière

Commentaires : Saved our bacon numerous times. Was able to monitor just about everything I could throw at it. Very satisfied with the performance and options of the product.

Avantages :

The plethora of ways and systems to monitor. Built in support for Windows Active Directory, DNS, SQL Server and more. So many aspects to monitor - SSL Certificates, Running Services, individual SQL tables.With SNMP, you can add anything that supports that protocol. I Added Printer toner levels.Integrates out of the box with Active Directory, for single sign on purposes. Fine grained security options. An API to easily add new systems.The free version is full featured, limiting only the amount of sensors (100) you can run.Built in Integration with other well known systems like Meraki, and Sophos.

Inconvénients :

It's a great product that does what it does every well. Nothing really comes to mind. Perhaps too much customization.

Réponse de l'équipe de Paessler GmbH

l’année dernière

Dear Adam, Thank you for your positive review! We're glad to hear that PRTG is a valuable tool for you, offering a wide range of monitoring capabilities and seamless integration with various systems. We appreciate your feedback and are glad to hear that PRTG is helping you save the day. If you ever have any suggestions or need further assistance, please don't hesitate to contact us. Your Paessler Team

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Vente au détail, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Excellent quality monitor platform

5,0 il y a 11 mois

Avantages :

The possibility of integration with many vendors.

Inconvénients :

Have a gui for customizations that currently require saving files directly in folders.

Réponse de l'équipe de Paessler GmbH

il y a 11 mois

Thank you for your positive feedback! We're delighted to hear that you're enjoying the excellent quality and seamless integration options. If you have any further suggestions or feedback, we'd love to hear them! Your Paessler Team

Alejandro
IT Support Engineer (Colombie)
Télécommunications, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Thanks to PRTG, we have control over our IT resources.

4,0 il y a 2 ans

Commentaires : PRTG is a powerful tool that greatly helps any IT team, by relying on protocols such as snmp and netflow among others, it allows to acquire very accurate traffic information in the different equipment with which it communicates, this gives an image of the current status of the equipment or service analyzed, thus ensuring immediate response to any eventuality occurred which sometimes represents losses of money for the organization.

Avantages :

The tool provides us with certain functionalities adaptable to our network topology in order to have 24/7 monitoring of each of the elements involved; being based on sensors we can configure the thresholds according to our metrics to detect alterations in these and once presented an abnormal event the tool with its great capacity of notifications allows the IT team to locate the root of the failure and make corrections in a timely manner, with this we have mitigated the impact on the SLA.

Inconvénients :

As a recommendation should be sized very well the amount of elements to monitor in order to make use of the appropriate license, once you have the corresponding sensors should be strategically located in the different nodes, servers or cloud services to have the measurements that your team requires, otherwise the tool is very customizable and adaptable to every need.

Réponse de l'équipe de Paessler GmbH

l’année dernière

Dear Alejandro, We're pleased that PRTG has given you control over your IT resources. It's great to hear how PRTG's customizable features, have helped your team ensure 24/7 monitoring and prompt problem resolution. Your recognition of PRTG's accurate traffic insights and its role in minimizing downtime and financial losses is greatly appreciated. Thank you for sharing your positive experience with us! Your Paessler Team

Ducher
CISO (France)
Santé, bien-être et fitness, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Perfect took for monitoring

5,0 il y a 11 mois

Avantages :

It is very easy to setup and you can monitor a large category of devices.

Inconvénients :

No big deal, it's a very simple tool to handle. Map creation may take a little time.

Réponse de l'équipe de Paessler GmbH

il y a 11 mois

Thank you for your positive feedback! We're thrilled to hear that our monitoring tool met your expectations and provided ease of setup across a wide range of devices. Your Paessler Team

Syed
Consultant (Arabie saoudite)
Gestion de l'enseignement, 1 001–5 000 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

PRTG - An effective Network monitoring tool

5,0 l’année dernière

Avantages :

Very easy to use and gives accurate alerts..

Inconvénients :

Documentation can be improved and made to the point.

Réponse de l'équipe de Paessler GmbH

il y a 11 mois

Dear Syed, Thank you for your feedback! We're glad to hear that you find PRTG effective and user-friendly. We'll definitely take your suggestion into consideration and work on improving our documentation for a better user experience. Your Paessler Team

Jhon
Jhon
Master of Information Technology (Colombie)
Utilisateur LinkedIn vérifié
Télécommunications, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

PRTG makes diagnostic work easier

5,0 il y a 2 ans

Commentaires : In the process of network management it is possible to encounter complex situations that are not noticeable to the naked eye which makes conventional systems not easily detected but cause significant operational havoc, for similar cases it is necessary to have tools to support the support team capable of seeing what is not easily detectable and PRTG is one of those reliable tools and high capacity monitoring and detection of anomalies, this coupled with a professional IT team ensures a network of high capacity and stability for end users.

Avantages :

Our level 1 support work is to timely detect those technical events that affect the network infrastructure and which are reflected in the reports created by users, some of these events went unnoticed to our sight because in the measurements (ping, traces) made to some of the strategic equipment provided results within the normal range, This demanded a lot of time in the detection of failures negatively affecting the SLA, when the pilot was made with PRTG and after several adjustments to the thresholds we were able to timely detect the variations which were not visible before, allowing us to recognize the beginning of a massive event; PRTG has very useful sensors that provide accurate metrics and with the help of protocols such as SNMP it is possible to communicate with remote equipment which facilitates our task.

Inconvénients :

I have been using the tool for several years and I can say that there is always something to learn from PRTG, the learning curve to get the most out of it is notorious, although we have had staff who have experience using it which is an important support in our work, however, there is ample information where some doubts are clarified in measurements or implementation of remote probes and the configuration of thresholds.

Réponse de l'équipe de Paessler GmbH

il y a 2 ans

Thank you for your detailed review. We appreciate your positive feedback on PRTG's ability to timely detect technical events and improve network infrastructure monitoring. We understand there may be a learning curve, but we're committed to providing support and addressing any doubts you have. Furthermore, we value your continued use of PRTG and encourage you to reach out to our support team for assistance. Your Paessler Team

Salah
HR (Arabie saoudite)
Marchés boursiers, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Excellence is always here

5,0 il y a 2 ans

Commentaires : The idea of ​​the platform is very wonderful and suitable for everything I need. It is available in the platform and it is also very tidy and the use is really wonderful. I salute you for the wonderful idea that always makes us happy with challenges and distinction

Avantages :

Usage is the best for me because everything there is very easy and suitable for me in everything. Seriously it is a wonderful idea

Inconvénients :

Permanent notifications tell me everything in a very fast and reliable way always

Réponse de l'équipe de Paessler GmbH

l’année dernière

Dear Salah, Thank you for your kind words! We're thrilled to hear that you like PRTG so much. We're constantly working to improve and provide a user-friendly experience. Your support and appreciation means a lot to us. Your Paessler Team

sayed
intern (Inde)
E-learning, Travailleur autonome
Temps d'utilisation du logiciel : Version d’essai gratuite
Source de l'avis

Great value of time and money.

4,0 l’année dernière

Commentaires : It valuable of money and great experience with PRTG network thanks.

Avantages :

Easy to use setup scaling valuable scalable and Affordable.

Inconvénients :

PRTG network is expensive for large network and customer support is slow.

Réponse de l'équipe de Paessler GmbH

il y a 11 mois

Dear Sayed, Thank you for your feedback! We're thrilled to hear that you find our product valuable and easy to use. We understand your concerns about scalability and customer support, and we're continuously working to improve in those areas to better meet your needs. Your Paessler Team

Flor
Flor
Software Developer (Pérou)
Utilisateur LinkedIn vérifié
Logiciels, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Optimizing and simplifying network management with PRTG Network Monitor

5,0 il y a 2 ans

Commentaires : The price is in line with the benefits it offers in network monitoring, I was satisfied to be able to complement them with other analysis and diagnostic software.

Avantages :

It is one of the most complete software in its area, for example its wide range of sensors such as ping, SNMP, WMI, HTTP and others. It also has an intuitive interface that allows easy operation.

Inconvénients :

It does not have some advanced tools such as detailed real-time network packet analysis. However, it can be used in combination with others to improve network troubleshooting.

Réponse de l'équipe de Paessler GmbH

il y a 2 ans

Thank you for leaving us a review! We are happy that you are enjoying PRTG, and we love hearing about how you are using it. Your Paessler Team

Christian
IT Manager (Suède)
Médias de diffusion, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

PRTG i value for money

4,0 il y a 2 ans

Avantages :

The software is easy to setup, learn and use. And also value for money compared to other solutions.

Inconvénients :

The GUI could be a bit more modern.And real-time monitoring should be nice to have.

Réponse de l'équipe de Paessler GmbH

il y a 2 ans

Dear Christian, Thank you for writing us this review. Since a few days you can use our new user interface in production environments. Take a look at our blog where you can find all the information you need. Your Paessler Team