AutoLeap - Avis

Just made the leap

Commentaires : We just implemented with AutoLeap and are less than one week into it and I've already had customers praise the new scheduling functionality and digital inspections. These were two key areas we were looking for improvement on and definitely found it with AutoLeap!

Avantages :

The reason we switched to AutoLeap is to take advantage of their fully integrated online appointment scheduling. Other applications on the market are not able to integrate into online scheduling which creates a slow and often negative customer experience. Using AutoLeaps marketing essentials in combination with AutoLeap allows us to have a smooth and seamless customer online scheduling experience. We also leverage digital inspections and love it. Parts ordering has become much more efficient for my service advisors as they have an integrated ordering workbench that shows our integrated suppliers and who has availability without having to exit programs and enter three or more ordering portals. Such a more efficient process.

Inconvénients :

AutoLeap continues to improve functionality and the only area I feel that could improve somewhat on it's workbench is the marketing workbench. There are limited templates and options when creating a custom template.

REVIEW OF AUTOLEAP INITAIAL STARTUP.

Commentaires : THE OVERALL ATTENTION TO HELPING THE END USER THRU CONTACT AND TRAINING BY EXCELLENT SUPPORT STAFF.

Avantages :

AUTO LEAP DOES AN EXCELLENT JOB OF PULLING TOGETHER THE TECHNOLOGY NEEDS OF THE AUTOMOTIVE REPAIR SHOP.

Inconvénients :

THERE COULD BE MORE VIDEO TUTORIALS AVAILABLE THAT GO MORE IN DEPTH TO THE PROCESSES AVAILBALE IN THE SOFTWARE.

Amazing staff and sub par software with amazing potential

Commentaires : The people at auto leap are amazing! They went over and above to help us get going when we signed on! I have 0 complaints about that part. The software however is lacking in many areas and reliability is sub par.

Avantages :

At face value and based on what they tell you and demonstrate in the software it has the potential to be an amazing shop management software.

Inconvénients :

Once you start using it you realize it's not at all what they demonstrated to you. Key features that are meant to make the software more useful do not function as intended. Notifications are useless and not really customizable. Text messaging is also almost useless. We have had problems with over 50% of our messages not going through to customers (autoleap is blaming it on customers spam blockers). You can't tell if you have a new message or not because if you send someone a message it shows up as a new message notification until you close the chat. 90% of the time we try to use parts tech to order parts we are met with an error message and have to close and reopen the browser. Since we have been using the software the payments screen will not load on the first try and sometimes it requires refreshing the page multiple times before you are able to take the payment from the customer. The formatting on the printed invoices is terrible and many of the fields print outside the boxes they are intended to fit in or you can reduce the size of the text to make it fit but then it makes them very difficult for customers to read. I was also told that getting support was very easy and you can either get text support of call in and speak to someone. Text support has been generally quick to respond however it is slow and sometimes difficult to use text support for more complex issues. We have called in 4 times for phone support on something more complex and 3 of the 4 times we got a message that no one was available and the 4th time someone in sales answered and said they would deliver a message to support and no one called me back.

Amazing System for Auto Shops!

Commentaires : Has been an amazing transition and very easy to train due to the amazing staff at Auto leap.

Avantages :

Very simplified system that saves time due to the amazing features such as parts Ordering, being able to send for approvals and invoicing, and a chat box that a real person responds within a minute to help with any technical difficulties

Inconvénients :

We are on the least for some enhancements that we are liking to make the system best for us such as more attachments being added to a RO. We are excited to see how long it takes for an enhancement to be updated within the system and have high hopes.

Greg Cormack Autoleap Review

Commentaires : Easy to use, fast, detailed, thorough, accurate and organized, easy for the customer to interpret.

Avantages :

Easy to use, history, ability to write detailed notes

Inconvénients :

No cons, all good, took a bit to learn and get familiar

Autoleap Review

Commentaires : Very thorough. I got what I needed and I had people from Autoleap helping me stay on track to get it done.

Avantages :

The personalized and responsive service.

Inconvénients :

Nothing really, everything went well honestly.

Alternatives envisagées : NAPA TRACS

Pourquoi passer à AutoLeap : The customer service reviews from other users

Great Expperiance!

Commentaires : Very good! great staff working to help you out with great software.

Avantages :

Very helpful support staff, and advanced tracking on RO's.

Inconvénients :

sometimes the customer de-thatches from the work order and you have to manually add them back.

Alternatives envisagées : NAPA TRACS

Pourquoi passer à AutoLeap : Wanted to see what other competition was like.

Great Move Forward

Commentaires : Easy to Use and Makes for a Better Overall Experience from Previous Software

Avantages :

Good Seo Fast Customer Service Easy to Use

Inconvénients :

Difficult to Export Specific Inventory Tabs Opens Tabs Constantly

Out with the old and in with the new

Commentaires : I would describe my experience as very good

Avantages :

Smooth and user friendly, Very intuitive and easy to use once figured out.

Inconvénients :

It seems to crash often and kick you out.

The Best Software

Avantages :

The ease of use, and training time. Customer support is always a call away if needed.

Inconvénients :

Include more accounting functions and features.

Ansley Floyd

Commentaires : Stressful because there is so much to learn in a short amount of time. I did not feel that the training offered in the group setting was helpful but once Chelsea and I were able to have training sessions one on one I was able to learn much more and relay that information to my team.

Avantages :

Chelsea was very informative and super willing to help us adapt to the new system.

Inconvénients :

The payroll tracking is not easy because we work on a commissions based pay, however we have found some work arounds that seem to be doing okay.

Alternatives envisagées : Mitchell RepairCenter

Pourquoi choisir AutoLeap : We switched from Stocktrac because their company is closing.

Pourquoi passer à AutoLeap : Because of the overall aesthetic of the system and because of the ease of communication with our customers.

BUSINESS MADE EASIER

Commentaires : GREAT EXPERIENCE OVERALL WITH AUTOLEAP, WOULD ABSOLUTELY RECCOMEND THIS PRODUCT TO ANYONE IN NEED.

Avantages :

THE THING I PERSONALLY LIKED THE MOST WAS THE AUTOMATED MESSAGING SYSTEM THAT AUTOLEAP HAS. IT MAKES THINGS FASTER/EASIER IN EVERY CATEGORY IN OUR SHOP! WE CAN ALSO TYPE UP OUR OWN MESSAGE TO A CUSTOMER AND HAVE A WHOLE CONVERSATION THROUGH TEXT IF WE WANTED OR NEEDED TO!

Inconvénients :

I DIDN'T DISLIKE ANYTHING ABOUT AUTOLEAP!

Making tomorrow better.

Commentaires : As with any change it is a bit challenging at first, but with AutoLeap's coaches assistance the new program was a needed change.

Avantages :

Bringing the processes of scheduling, estimating to invoicing into a more streamlined process.

Inconvénients :

Change from what we were comfortable with into a quicker process.

Shop Manager

Commentaires : I am very happy with everything that auto leap has to offer. I think it was a great investment

Avantages :

All the features are great. Lots to Offer. Just like any new system you have to learn it. The training videos are great but honestly just get lost in the system don't be afraid to click on things. When you are in a pinch there is always someone right there to chat with you and they can help you by screen sharing and walking you through it.

Inconvénients :

Can look anything up older then 1985. For example looking up a brake job and they want pads and rotors you have to click on both wish there was a option that had them both blended together.

Excellent Shop Management Option

Commentaires : Greetings, I have been searching for a shop management software for a while. When I saw Autoleap, I was intrigued. I requested a test drive, they were very responsive. I was set for a trial and talked to live people every step of the way. It is not a cheap option but so far it is worth every penny. Special thanks to [sensitive content hidden] for excellent customer service and training. Strongly recommend to any mechanic shop. Cheers,
Evan Acar
Rio Rico, AZ

Avantages :

User friendly, very well laid out, excellent reporting feature, parts ordering feature, WIRING DIAGRAMS!!!

Inconvénients :

Price... It is not the cheapest option out there but so far it is worth every penny.

Alternatives envisagées : Manager SE

Pourquoi passer à AutoLeap : Integrated wiring diagrams feature. Most repair information is available online in some degree. Wiring diagrams are hard to find.

Autoleap is an excellent program for all shop owners

Commentaires : I am extremely happy we made the switch to autoleap. I am keeping better track of hours and profit so easily now.

Avantages :

Autoleap makes my day to day job easier to track employee hours on jobs, do estimates and invoices. This program is everything we needed years ago!

Inconvénients :

I haven't found anything I dislike about autoleap to date.

Recommendation

Commentaires : It’s working good and the customer service was great.

Avantages :

Like the parts tech features and the ability to email customers and estimate and invoice a. It has a lot of features need to get used to them

Inconvénients :

It could be easier to use . Need to get used to it . Sometimes it doesn’t find the cars license plate to link up the motors repair.

New AutoLeap Customer

Avantages :

It was easy to setup. [sensitive content hidden] was great working with the onboarding. She was very helpful and available when questions would arrive. The help feature has been helpful as well. Also, I liked the workflow aspect of it. You can see where your repair orders are as they are worked in the shop from estimate to payment. You are able to see the weekly picture of your business.

Inconvénients :

Motor does not have everything that it was led to believe it had. It would be nice if AutoLeap had other options than Motor and Mitchell.

Highly recommended

Commentaires : Really enjoying the flow of the write up

Avantages :

Quality training, The staff is knowledgeable

Inconvénients :

Seems more difficult than it is. After one week is was a breeze.

Alternatives envisagées : Shopmonkey

Pourquoi choisir AutoLeap : Company was shutting down, glad to have Autoleap now.

Logiciel antérieur : Stock Tracker

Pourquoi passer à AutoLeap : Ease of use and pricing. Great training

Great Product/Service

Commentaires : Very good. [sensitive content hidden] has been great to deal with and guide us through the process.

Avantages :

Very efficient, a lot less typing required, track jobs in the shop more efficiently

Inconvénients :

Its a lot to get used too but once you understand its very efficient

Alternatives envisagées : AMS Protractor

Pourquoi choisir AutoLeap : Lankar was outdated, not cloud based, too many double entries

Logiciel antérieur : LANKAR PRO

Pourquoi passer à AutoLeap : more updated, more to offer to be more efficient

Super easy, user friendly and efficient!

Commentaires : Great, easy and efficient. It's been a great transition so far.

Avantages :

Very easy to implement, as AutoLeap customer service was fantastic and helped us every step of the way ... from day one to going live and beyond, making sure that we transitioned fully. The system is easy to use and easy to train the staff. We have become a much more efficient company already!

Inconvénients :

We still have a few kinks that we are smoothing out, but AutoLeap has been great at resolving our issues as they come along.

Make the switch

Commentaires : [sensitive content hidden] in implementation was phenomenal. She really helped us get up to speed, was available for all my questions, offered to host multiple meetings to ensure i was comfortable with the system before going live. Since going live with AutoLeap, We have seen an increase in customer communications, less missed appointments, and we can track tech efficiency with the time clock option. Overall, AutoLeap was a great move for my shop and we look forward to growing our shop with AutoLeap.

Avantages :

Ease of access & cloud based platform can be accessed from any computer, unlike our previous SMS where we had to be at the shop to view reports , schedule and more. The help feature is fantastic when I'm experiencing an issue, I never have to leave AutoLeap or sit on an extended hold for tech support.

Inconvénients :

Motor Repair Guide is not up to speed like Mitchell 1 or All data. There is a lot of missing / incorrect labor times in their catalog. Makes building estimates a bit harder vs Mitchell 1

Business partners

Commentaires : Very pleasant, easy and comforting. The company is here to help grow your business.

Avantages :

I like how freindly and professional the team is and how they do their very best to make sure you understand how to use the product

Inconvénients :

This software takes some getting used to.

Great Software

Commentaires : The customer experience has been great. [sensitive content hidden] is the man

Avantages :

great software with seamless integration with labor and parts. Great customer communication tool

Inconvénients :

so far, I am very happy. Overall it fits all of our operational needs

Alternatives envisagées : Tekmetric

Pourquoi choisir AutoLeap : stoctrac went out of business after years

Pourquoi passer à AutoLeap : ease of uses and partnership with stocktrac

Great software !

Commentaires : its great 10/10/ Staff and system both are awsome! We thank Cisilia for all the checkins !

Avantages :

Autoleap is a good software with great support behindit.

Inconvénients :

There is nothing to complain about with autoleap