18 ans à aider les entreprises canadiennes
à choisir le meilleur logiciel
En savoir plus sur PetPocketbook
Automatisez la facturation, simplifiez la planification et restez organisé(e) grâce à une plateforme conçue pour les entreprises du secteur des animaux de compagnie.
PetPocketbook is easy to use and customer service is great.
That would show me my real workload. New clients experienced issues with the software 'freezing.
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PetPocketbook
Commentaires : When I do have a question, I get a response within a short amount of time.
Avantages :
The daily list of what pet sits/dog walks is very nice. I can see individual sitter's scheduled, just mine, or the schedules for all staff.
Inconvénients :
I have not figured out an easy way to have it invoice clients before an When I do have a question the team is assignment starts.
Réponse de l'équipe de PetPocketbook
le mois dernier
Thanks for your review, Nancy! We're happy to hear you're liking the platform and that our support team has been responsive to your questions! We're excited to offer the option to bill ahead of services in the future which should help streamline things for you!
We love Pet Pocketbook!!!
Commentaires : Since transitioning from QuickBooks to PetPocketbook 4.5 years ago, it has saved our business an incredible amount of time. Things are running more efficiently and our staff can easily access pet information anytime they need it. It also has made our business more mobile and has greatly streamlined our billing process.
Avantages :
My favorite thing about PetPocketbook is how much time it saves me. It's as if it was tailor made for our business.
Inconvénients :
I wish that we could easily order our schedules in a master repeating/ ongoing basis/ print the schedules for a full week on one page as a listed view. (We have a meeting scheduled for this Friday to get to the bottom of the issues we are having with the master repeating schedule order.)
Réponse de l'équipe de PetPocketbook
il y a 3 mois
Thank you for your review, Susan! Looking forward to our call on Friday to learn more. We appreciate your support over the past nearly 5 years!
Alternatives envisagées :
Love pet pocketbook
Commentaires : So far so good ! I really like all the back end tools. The analytics really make it helpful for tracking. The customer service is top notch !
Avantages :
How simple it is to use and manage. It really cuts out long hours of invoicing
Inconvénients :
You can not pre-bill for a service Sometimes the report cards lag
Réponse de l'équipe de PetPocketbook
il y a 3 mois
Thanks for your feedback and review, Janelle! We're looking forward to pre-billing functionality in the future! We'll reach out to learn more about the report cards lagging so we can get down to the bottom of that for you!
An all comprehensive platform that has saved my business!
Commentaires : Absolutely love using Petpocketbook for now over a year! It has enabled me to run my business in a much more efficient way. I love that the team behind it is very supportive and constantly evolves the tool with new features and improvements every year. PetPocketBook is a fantastic tool that keeps me organize whether it's for billing, keeping the team agenda well organized or accessing financial reports essential to develop my company further. I run my business mainly from abroad, and I would have never been able to maintain it without Petpocketbook!
Avantages :
That it has all the features i could need for my business: invoicing, schedule, client portfolio, client communication, staff pay reports. It's so complete and makes my life so much easier since I joined.
Inconvénients :
It's not a con but it's the fact it isn't available for clients as an app yet. So sometimes clients forget how to login, etc...
Réponse de l'équipe de PetPocketbook
il y a 3 mois
Thank you for the thoughtful review, Maritza! It's our pleasure to support you and your team. We can't wait to get feedback on the pet parent app now that testing has begun!
Like owning a second brain that doesn’t make mistakes!
Commentaires : I am so relieved to have the overwhelming details of client billing automated and handled in a professional and friendly way. It saves me so much time and mental energy, and I don’t procrastinate or make the mistakes I used to make during the tedious process of creating invoices. I can’t believe I lived without it for so long.
Avantages :
Amazing customer support, friendly and understanding people, and the automated billing features take the stress out of invoicing clients. [sensitive content hidden] is the best, and it was so helpful to have her feedback on how other businesses typically handle a problem I faced.
Inconvénients :
I am a visual person, and I found myself wishing for a zoomed out calendar view of the schedule showing which days scheduled services fall on. I was also hoping for an app with push notifications for client messages. Luckily both features are in the works and I’m looking forward to seeing them soon.
Réponse de l'équipe de PetPocketbook
il y a 3 mois
Thanks for your review, Erin! We're so excited about the upcoming pet parent app too!
Alternatives envisagées :
Wonderful software. Excellent customer service.
Commentaires : Easy software to navigate. Even for people like myself that find most technology difficult. I've been using it for over a year now and am so glad I found Pet Pocketbook to help streamline my pet sitting business.
Avantages :
The best and quickest customer services I have encountered.
Inconvénients :
There's not really anything I don't like to be honest. I would recommend this to any pet ditter or groomer.
Réponse de l'équipe de PetPocketbook
le mois dernier
Thank you for the kind words and for the shout-out for the customer service! We love being a part of your journey and supporting your business each step of the way.
Alternatives envisagées :
Worth the Price/Awesome Support
Commentaires : I really appreciate the simplicity of use and how communicative staff is to help with questions/concerns. Then the speed to impresentable changes deserves attention. All for a small monthly fee.
Avantages :
Staff taking suggestions seriously and updates rolling out fairly quickly.
Inconvénients :
Still a little basic in some functions. Some glitches and limitations. No client app.
Réponse de l'équipe de PetPocketbook
le mois dernier
Thank you for your kind words, Leslie! We appreciate your support. Now that our client app is available in beta, we'll reach out to help get everyone set up!
My software experience
Commentaires : I actually love it. I wish the approved services were easier to see as an owner and that it was integrated with Pay Pal.
Avantages :
I like how easy it is to use when you have multiple staff sitters. I like that each staff sitter can have limitations or no limitations in the system. I like that the client can send messages that both the pet sitter and I can see.
Inconvénients :
I do not like that it is not tied in with Pay Pal. I do not like that when a pet sitter approves services that it is not sent to me in an email or an easier way to see that it has been handled. When it is pending there are gold squares on the calendar. But once approved by a pet sitter, I have to look at all the ones that I approved and it takes a lot to see other approvals. I also don't like that when you want 3 visits daily all the am visits have to be requested, then mid day, then pm as separate transactions. This makes it more difficult for clients to request services themselves.
Réponse de l'équipe de PetPocketbook
le mois dernier
Thanks for your review, Julie! While we don't integrate directly with PayPal, you can still manually track any payments you collect through PayPal and can easily process payments directly through our platform if you prefer a direct integration! With our improved pet parent request process, it's easier for pet parents to submit their requests together throughout the day. We hope you love it!
Sandy Paws CHS loves PPB
Commentaires : It’s been fantastic and all of my employees and staff love it .
Avantages :
I have been using PetPocketbook for a little over a year for my business! It has made my life 1000 times easier with bookings, payments, and every day employee scheduling.
Inconvénients :
There isn’t anything I don’t like about the app, but I wish we could …. See the view of the pets of the week via a calendar breakdown besides just on their profile + The overnights could be broken down by timing + Booking overnight as one not multiple days + Ability to add pickup and drop off more than once for 1 stay
Réponse de l'équipe de PetPocketbook
le mois dernier
We're so happy to hear you and your team having been loving PetPocketbook and it's our pleasure to be able to work with y'all! We're so excited about the recent updates to overnights that allow pet parents to request overnights as a date range in a hotel-style booking! Excited to have you try it out and share your feedback!
Easiest scheduling system
Commentaires : So amazing, customer service is so good and very quick to respond. overall has made both mine and my clients lives easier
Avantages :
How easy it is to use and how great the service is.
Inconvénients :
nothing! I overall have had nothing but a good experience.
Réponse de l'équipe de PetPocketbook
il y a 2 mois
So happy to hear PetPocketbook has helped make your life and your clients' lives easier! Thanks for your review :)
Alternatives envisagées :
Best Dog Sitting Software Out There
Commentaires : Overall, onboarding was fantastic and their free trial is a no-brainer. I took several demos with other software companies and PetPocketbook blew the others out of the water by far.
Avantages :
I absolutely love the after-visit report cards that are prompted and how easy it is to schedule appointments. The ease of use is also loved by my clients and having them request their own appointments has saved me hours every week with scheduling.
Inconvénients :
I feel there could be a better way to enter staff daily hours with a staff schedule, but I know this is coming in the future.
Réponse de l'équipe de PetPocketbook
il y a 2 ans
Excited to grow with you in the years to come!
Alternatives envisagées :
The best software for a dog walking company!
Commentaires : Exceeded our expectations. We had been using google calendar and excel for years. This is honestly one of the best decisions we have made as a company. We make less billing mistakes and saved 5+ hours of work each week.
Avantages :
PetPocketbook is the best at combining full functionality with a clean and easy to use UI. Their automated billing, reminders, and payment system has been extremely valuable; everything runs automatically for us without any input. Customer service is top notch, I’ve had some weird requests and they have always responded within a few hours.
Inconvénients :
Calendar/schedule on mobile is only a list view, hard to see spacing between individual appointments. Limited accounting functionality for employee paychecks, no way to allocate % made off employees back to your own paycheck.
Réponse de l'équipe de PetPocketbook
il y a 3 ans
Thank you so much for your support Steven!
Switching to PetPocketbook was my best decision of the year
Avantages :
PetPocketbook is a hit with myself (owner/administrator), my employees, and my customers. Everyone agrees that it is incredibly easy to use, the daily report cards are super convenient, and the customer service is top notch.
Inconvénients :
There is not much I don't like about PetPocketbook but if I have to choose something it would be on the accounting end- that it doesn't calculate our daily earnings which is a helpful tool when setting monetary goals.
Réponse de l'équipe de PetPocketbook
il y a 2 ans
Thank you so much for your support! We are in the process of working on that reporting, which should be coming out in the next couple of months! Stay tuned!
Extremely satisfied and pleased with our 1st choice
Commentaires :
Extremely satisfied and most happy with our choice.
There are many companies offering similar platforms but It would be difficult to find one as intrinsically strong from all angles.
Avantages :
[sensitive content hidden] initial approach was a determining factor. She travelled to CT to meet us in person. She is a smart, poised and amicable person. Their price structure was different than most other companies which worked well for us. The idea of growing a company assisted by a company who supports the same beliefs was also instrumental.
Inconvénients :
I have zero criticism. They are available 24hrs a day and very quick at responding.
I LOVE Pet Pocketbook!!!
Commentaires : It’s been so easy & helpful to use. The support from the small team is also unmatched.
Avantages :
Easy to view, the setup is great & very functional.
Inconvénients :
Only that the app is still being developed, but that takes time & I am more than willing to wait!!
Réponse de l'équipe de PetPocketbook
il y a 7 mois
Thanks for your support, Monica! We expect our pet parent out to be out in beta later this year!!!
Great Layouts
Commentaires : I overall love my experience with PetPocketbook again I love how it looks and I love how easily I can access everything
Avantages :
I like how it is very organized, and everything looks presentable
Inconvénients :
I wish I could customize the questions asked when a client fills out their profile
Réponse de l'équipe de PetPocketbook
il y a 2 mois
Thank you for your kind words! We're so happy you loved your experience with us during your free trial!
Best software for petsitting companies
Commentaires : I could not have asked for a better program, we looked at many different softwares for this and compared it to Time to pet but the price was what really sold us! It has a lot of the same features and performs wonderfully but for an affordable monthly price even with 15 sitters on staff!
Avantages :
Affordability is key for small businesses like petsitting and dogwalking and petpocketbook has provided a wonderful platform for scheduling clients and sitters with a very reasonable price!
Inconvénients :
I have no complaints at all about this software other than I wish there were more features on the mobile side, which they are actually in the process of working on. They are constantly updating and adding more features and taking into account anything the customers would like to see!
Réponse de l'équipe de PetPocketbook
l’année dernière
Thank you for your support, Dawn!
Love this portal so much!
Commentaires : I have really enjoyed my experience with petpocketbook so far. They have always been so quick to help and respond to me. They really do care about their clients.
Avantages :
I love the ease of the portal for my clients to use but also myself. They keep it simple which others don’t and makes it for a huge learning curve. I like the scheduling tools and the automated invoicing!
Inconvénients :
I think a few more customizations are needed to improve the app, but I think they are working on them and will get the features soon!
Absolutely Love!!
Avantages :
The initial setup was a very smooth process. I loved that before the free trial starts, one of the team members walks you through everything and makes sure you're familiar with the platform.
Inconvénients :
I was used to another platform before hand so it took a little bit of time to get used to PetPocketbook
Réponse de l'équipe de PetPocketbook
il y a 8 mois
Thank you for your support, Terri!
Alternatives envisagées :
Pet Pocketbook - Pet Care Business Management and Development Made Easy!!!
Avantages :
Fun and easy to use software, developed specifically with pet care professionals in mind. Over and above onboarding process, the Pet Pocketbook team supported us beyond expectations while learning how to use the software. Pet Pocketbook has saved us hours of admin work per week, they've helped us organize our appointments, clients, and invoices!
Inconvénients :
I am hoping for some more mobile app development as I feel it lacks in capabilities.
Réponse de l'équipe de PetPocketbook
l’année dernière
Thank you for the kind words! While our mobile app right now is focused on capabilities for staff completing appointments in the field, we are continuing to work on adding admin functionality to it. In the meantime, you can do all your admin tasks in our mobile web app which was designed mobile first for an easy on-the-go experience! Excited to grow together in the coming years!
Pcba vet tech sitters
Commentaires : Very good so far and we are excited for the future
Avantages :
We love the color coding and report cards
Inconvénients :
Not able to customize our intake profile sheet
A Dog Walkers Best Friend
Commentaires : Pet Pocketbook has been such so incredibly helpful in managing my business. It takes care of almost everything besides the dog walking. I hesitate to share how great it is with others because I feel that it gives my business a competitive edge over the competition.
Avantages :
I am so grateful for everything Pet Pocketbook does to keep me organized and to keep the business side of things running smoothly.
Inconvénients :
If I could change anything I would have the ability to offer dog walks in certain locations or with particular walkers at set times to avoid bookings in different ends of town at the same time.
Petpocketbook has been a life saver
Commentaires : My business has run a lot smoother since getting Petpocketbook. Having them keep track of all my appointments, cancellations, and billing have saved me hours of work each night.
Avantages :
I love being able to send our report cards to clients. Also I really enjoy that they total up all the money made from my business monthly and I’m able to check it online at any time.
Inconvénients :
Very minimal/basic things that I would say are cons.
Réponse de l'équipe de PetPocketbook
il y a 2 ans
Thank you so much for your support, Marissa! So excited to continue growing together in the years to come!
Excellent, Intuitive Scheduling Software for Pet Care Companies
Commentaires : The team at Pet Pocketbook has been super responsive and has taken our suggestions seriously. Some of them have already been implemented. They take a thoughtful approach which is reflected in the ease of use of this system.
Avantages :
We love the simplicity and elegant design of this software. In particular we were looking for a product that would allow our clients, employees and office manager to communicate on the same platform. Additionally, the invoicing is fully automatic and mostly hands off. They have solved problems in unique ways.
Inconvénients :
I find the typeface a little difficult to read which can be challenging with daily use. The tipping feature still needs to be built out more so we've needed to come up with a work around for that.
Infinitely Helpful and Worthwhile!
Commentaires : Pet Pocketbook has expedited almost every aspect of working with new clients. Having all of their information in one place speeds up booking, but also allows our trainers and clients to exchange information in a central location. As the office manager, I am spending way less time prompting people for necessary information, since they are able to enter it themselves. Pet Pocketbook also makes our clients feel that their financial info and personal details are secure, which ups their trust in our company and services as a whole. The software has also enabled us to stay current with technology, something our core client base (Gen X-Millenials) appreciates and understands.
Avantages :
The ability to organize client information and securely store financial information. The software is easy to use and has very few issues. The ability to add multiple appointments is very time saving. Even non-tech savvy clients can use the software with few issues.
Inconvénients :
Some of the bulk editing options don't allow for what I need, but I've found ways around it. There's no option to require users to add a CC# before finishing the account set up. It's not always clear to our customers how to add profiles for their pets, so that requires extra time and emails explaining how to do it.
Réponse de l'équipe de PetPocketbook
il y a 3 ans
Thank you Gus! It's been so wonderful working with you, and looking forward to continuing to grow together in the years to come! And yes - we will be addressing the CC requirement for companies requiring it!