Rent Manager - Avis

Customizable & Reliable

Commentaires : We've been able to centralize our data and get so much more information than we could with other software. The support is amazing and you can learn at your own pace with Rent Manager University. We love it!

Avantages :

I love that I can write my own reports, customize most everything in the system with User Defined Fields, change settings to work for our business, integrate with other software.

Inconvénients :

It can be overwhelming when first onboarding as there are so many settings and options so you need to make sure you understand the settings before implementation.

Wonderful features and integration

Commentaires : Overall, our experience has been pretty good. There were a couple of hiccups along the way with scheduling our training sessions, but we were able to reschedule and get caught up. I love that there is a suggestion link to be able to request certain features to be considered for adding.

Avantages :

I like all the help files and education option available as we learned the new system. I really like the project management aspect and budgeting features. The integration options are many, and got set up quicker than I anticipated. I really like that I can write my own reports that are specific to what I need. Singable documents is a plus.

Inconvénients :

They recently rolled out with a new version of the system, so there seems to be some glitches every now and then. For the implementation phase, it seemed that much of what was taught needed to be done in the older version. We got things done, but we had to go back and forth between the versions for setup issues.

Management company Lie to

Commentaires : Very poor and regretting signing up very concerned of all the work and all the information that's entered in that there is no way to get it back out as soon as we stop paying we will never see it again.

Avantages :

We liked everything the sales rep told us as soon as we got the system set up we were only able to do half of what they promised. The phone system isn't proper. We had a problem with If implementation they just counted down until the hours were run out not trained properly. Didn't give an agenda of what we should know each week. Or give options on what we should work on.

Inconvénients :

Very poor training and overcharging they round up to the next 100. We lost over a 100 units that landlords did not wish to go to an online portal. And the company is still charging us for the last 7 months. Poor training waiting for everyone to get customer service. If you make a mistake they charge your additional fees To help get it fixed. Scripting for your forms take forever they do not have templates for each state. They do not tell you that each tenant needs their own email not just per unit in order for online systems to function. All of our tenants are month to month it does not work with the software for at least expiration dates everybody needs to be under term leases.

Rent Manager - ease of use

Commentaires : I was blown away at how easy it was to convert our tenant data from 2 legacy systems and get Rent Manager up and running. It took less than 1 month where at another company I worked at, they would still be selecting the Project Management team to manage the implementation.

Avantages :

Very easy to implement, tons of How-to videos, easy to use, intuitive, flexible, and field personal found it easy to use and helpful to their job.

Inconvénients :

Nothing material comes to mind, however, I if I could wish for anything, I would like to have a tightly integrated Treasury/Banking functionality that would integrate with many banks and automatically download bank statement activity into the Bank Recs and automatically clear outstanding checks.

Good bye Appfolio... No regrets!

Commentaires : I left Appfolio and move to RM and I don't regret it for a second.

Avantages :

This is a great product, BUT its the customer support that makes this the product I will choose over all others. They are cheerful, they want to here your issue and/or your requests for improvement. They value their customers.

Inconvénients :

There are a few features that I know RM is working on bringing out, however I know that other company's already have up and running. (ACH SD returns is a big one) Their mobile app is also something I hope they work on because it is something that isnt quit up the speed.

Can't recommend Rent Manager enough!

Commentaires : The best! Really can't say enough about the product and the people. It has made sending rent invoices manually (including printing, stuffing, and mailing) from a 4 hour process, to literally a 5 minute process for our properties.

Avantages :

Their customer service is like an 11 out of 10! 6 star rating, because 5 stars isn't enough. At first (a few years ago) I was so surprised at how great the service and people are (professional, knowledgeable, etc.). I am no longer surprised, as they have set and maintained the bar for over 4 years now with us, and are absolutely fantastic! Think Chick-fil-a of rental software!

Inconvénients :

Automating mortgage / debt service could be easier and more automated with an amortization schedule.

Easy and Inexpensive Compared to Other Products

Commentaires : Overall, the product is a great value for the cost!

Avantages :

The initial setup was easy, daily use is simple, and it combines the things we need most: property management, lease administration, and property accounting. Customer service is excellent!

Inconvénients :

It is not simple to customize certain reports. The CAM module is not what I would have hoped.

Rent manager is the best

Avantages :

I like the ease of use and all the additional features.

Inconvénients :

Its not a problem but it would be nice to have a Mac version.

Rent manager great software

Commentaires : Very satisfied with the staff support and program functionality

Avantages :

Very experienced staff in case you need support

Inconvénients :

In the accounts payable section there is slowness in uploading PDFs

Well done and easy to use

Commentaires : Excellent customer service experience. Thank you

Avantages :

Always an anxious experience implementing new software, but it was pretty simple to navigate the software. I look forward to easing into full use of the platform in the future.

Inconvénients :

I think they could improve on the HOA features in the portal.

RentManager is a simple solution for complex property management

Commentaires : Wonderful, great decision to switch from another software to this one.

Avantages :

RentManager handles commercial and residential property management swiftly and consistently. The ability to customize the software (in-house rather than paying to have it done) is a great feature that makes the software usable for all staff.

Inconvénients :

The 'letters', which are custom forms, letters, templates, etc, are not as easy as they should be to create. All fields should be available to populate on any form that you are creating. Additionally, it would be wonderful if reports and letters were able to be duplicated and then edited for a specific purpose by the user. The online templates library is good, but I would like the ability to repurpose the provided tabs, forms and reports but customize them to fit the needs of my company.

RentManager ROCKS!

Commentaires : It does what I need to do. Unlike other property management softwares, the processes are simple and logical. I never have to hassle with untested updates as with other softwares. All the bugs are out by the time I get it. Other companies test drive their softwares by having us test-drive them to find the error.

Avantages :

The simple ease, the flow of entering items. I know a property manager had a hand in putting this terrific software together. It 100% relates to our work. Unlike other property management software, it is a breeze to put your work together on RentManager and correct it afterwards without it being a hassle for everyone. Great job RentManager! I don't see why other property managers use anything else in their company.

Inconvénients :

Nothing. When it comes to help, RentManager's staff are helpful ALL of the time. Professional and knowledgeable.

This App is great!!

Commentaires : Great! The RM app is user friendly and the university is EVERYTHING!

Avantages :

I love the way that RM makes our work simple and efficient. The reports are genius and everything is easy

Inconvénients :

Not too much alerts in my email. We need to be updated about issues or updates etc

There's a lot there for the money!

Commentaires : We are learning more and more about the features as we attempt to attend Tech Tuesdays and Thursday trainings.

Avantages :

Once you understand the creation of tenants, the creation of units, prices, etc. - it becomes very easy to manage rental transactions.

Inconvénients :

The program is not always as intuitive as I would like. But, support is VERY helpful in resolving issues.

Great company

Commentaires : A+ it’s a pleasure to to business with this company.

Avantages :

I love the customer support. They are always professional yet friendly and patient.

Inconvénients :

Nothing comes to mind today. I think the reps are always able to help me overcome issues.

Great Property Management Software

Commentaires : I've used it for almost 15 years and I love it!

Avantages :

The interface is super easy to use. You can pick and choose what each employee has access to. It has awesome integrations from other applications.

Inconvénients :

I would like a better inventory tracking option.

Great Software

Commentaires : I have been in the business for 30 years and have implemented Rent Manager in each of my jobs.

Avantages :

The integration of all the components of managing a property all in one spot.

Inconvénients :

Cam recs are not as simple as they should be.

Great software for our growing office and always provides us with exceptional customer service

Commentaires : Our office benefits greatly from using Rent Manager. I can't imagine how our office would operate without it's help. Each one of our jobs uniquely depends on this software to help us manage our tasks, time, clients, and tenants in the most efficient way we possibly can.

Avantages :

We have been using the Rent Manager software from day one, and I don't know how we would operate without it. We have been a rapidly growing property management company in Northeast Ohio for almost 3 years now, and we are all very thankful for how helpful the software is for us. Both our clients and tenants love the features they have access to in their online portals. The attention to detail the software offers us in every area is extremely helpful. The property groups feature has been a life safer for our larger clients, who have multiple properties and/or more than one LLC. The batched reports help to save me time, on the day we pay out our clients and send out their statements. Anytime we run into a problem we can't seem to figure out inside of our office, we contact the Rent Manager support staff on the phone for help. They are always very efficient and detailed when explaining a solution. They make sure that we understand the why's and how's something is done, in order for the task to be completed correctly. There have only been a couple of times when we ran into a unique question/issue that a customer service representative wasn't fully confident on how to correct. In both cases, the representative was honest in needing to get additional help from a supervisor to further look into fixing our problem. Which is huge, in knowing that they want to make sure that each in every issue is fixed properly and correctly. Could not be more impressed by the customer support team.

Inconvénients :

Spell check. Something we are looking forward to in Rent Manager 12! We at times have new clients who have trouble understanding the owner statements. We spend some time with them going over the initial ones we send out. We then explain in detail how each of our monthly statements are ran, and normally after the first meeting, our clients are able to grasp how they are set up.

After evaluating several programs including Buildium, Propertyware, Yardi and Appfolio, There is no better software than Rent Manager

Commentaires : I really cannot say enough good about them.

Avantages :

The depth of the ability to tailor Rent Manager for each individual user is unparalleled compared to any other software. They are the only Residential Software company that owns their own phone system and integrates directly into the software and every call is attached to either the tenant, owner or vendor history file. The support of Rent Manager is unparalleled, a customer really feels like they are the only customer they have when you call for support. They have a vast staff of programmers that continually update the software. If I look back the way we did business even one year ago, it is so different because of the continued automation features they continue to come out with. Some of the other software companies will tell you as they have told me that they are constantly coming out with new features also, however, they are two years behind Rent Manager and when they do catch up, Rent Manager will have that many more advanced features.

Inconvénients :

Many times when they release a new feature it needs fine tuning that takes a long time to get. Of course I am very impatient and what they come out with is still leaps and bounds ahead of the competition.

Feature-rich software for the rental home industry that is as simple as you can hope for.

Commentaires : All in one product for rental communities that is simple to use. Can do A/R, A/P, reporting, etc. There really aren't any major missing features.

Avantages :

For basic usage the layout is really intuitive and as manager of a rental property you could figure out pretty much everything you need just by poking around. You can do pretty much anything that needs to be done with this software and it has the accounting features that make it an all in one product. Customer support can be slow at times but they will always put in whatever effort it takes to troubleshoot your problems and all staff is in the US.

Inconvénients :

The help section is a bit lacking. It's more just a beginner how-to guide rather than figuring anything complex out. Plus, it doesn't indicate where certain features need to be manipulated on the back end. Reports are rather cumbersome at times and there are so many that seem too similar. A good wizard for creating reports would be nice. Creating purchase orders is slow, again, a wizard walk-through to get it all done as fast as possible would be nice.

A Wealth of Features & Could Always Use a Few Tweaks

Avantages :

It is a tenant-centric platform, allowing our residents to see their accounts and pay on-line, thereby reducing our central office workload. We operate 15 or so entities with RM and a handful with QuickBooks. From a financial analyst viewpoint, I prefer QB, because of the easy export features. Still, we have 1,300 + tenants and are re-building occupancy at newly acquired mobile home parks, so our focus is on providing the best face for our residents. QB was not doing that for us. This is a more comprehensive program tailored for the rental world

Inconvénients :

For some inexplicable reason, report exports to Excel do not carry the formulas over. It is a huge time waster for those of doing a repetitive analysis of multiple companies. I can only think this relates to some licensing issue. QB does it automatically and I miss that. In fact, I resent that RM does not provide that functionality and don't understand why they wouldn't provide this time and money saving convenience to their customer base.

Rent Manager Review

Commentaires : Rent Manager is our all-in-one support basket for our managing needs.

Avantages :

The support team is always worth calling. They will speak English and provide the support you need to fix your problem.

Inconvénients :

Some parts of the software are clanky. Like running 1099 reports you have to remember that some characters are not supported so we have to cross reference to the W9 or remember whose reports won't run correctly. On the other side Rent Manager allows for support tickets and this is in the works to be updated.

Rent Manager

Avantages :

What I like most about Rent Manager is how easy things are. Submitting work orders, contacting tenants, rent tracking, and adding vendors + tenants is very easy.

Inconvénients :

The thing that i like least about Rent Manager is that it is a virtual machine so I can not switch through different tabs while using it and I cannot take screenshots when using one monitor.

Complicated software, long learning curve, but good support

Avantages :

I was in charge of implementing this software, converting from peach tree to this. Excellent support during conversion, but this is a complicated product. Liked the bookkeeping side, but this is also supposed to push vacant units out to zillow, etc, and that is where we got on to the struggle bus. This was complicated, with a large learning curve. Did not like the website options at all, and found them clunky. The accounting reports were simple to set up & modify, and it was easy to transition to this product. Excellent option for a person that has multiple LLCs or multiple properties, as its very easy to separate. Excellent for 3rd party managers, as many bank accounts could be run from one place.

Inconvénients :

Website option templates were not very good, and it was very hard to get listings into Zillow the way you wanted, and get on to your own site.

Rentmanager has been a positive factor in the growth of our company.

Avantages :

You can petty much customize the program to fit your operation. Being able to intergrate our screening, maintenance, reports, phone system & website & e-commerce into one system for our office is a tremendous asset. It allows our office to function smoother and more efficiently which in turn, allows us to handle more properties with less personnel. Rentmanager is continuously upgrading the software and introducing new modules that can be incorporated into your operation. I also like that the company is privately owned and carries little or no debt.

Inconvénients :

Converting from the Rentmanager 11 to the 12 version took more work than I anticipated. It can be difficult keeping up with all the changes and additions that are continuously happening.