--- description: SpitFire : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SpitFire - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de predictive dialer](/directory/30597/predictive-dialer/software) > [SpitFire](/software/38129/spitfire) # SpitFire Canonical: https://fr.capterra.ca/software/38129/spitfire Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/38129/spitfire?page=2) > Logiciel pour call center SpitFire Enterprise : une solution facile à installer, à utiliser et à mettre à niveau. Les agents peuvent se connecter partout dans le monde et sur n'importe quel appareil. > > Conclusion : 22 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SpitFire? L'éditeur offre ses services aux entreprises de toutes tailles. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 22 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: OPC Marketing - **Pays**: Addison, É.-U. - **Fondé**: 2001 ## Contexte commercial - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Automate d'appel - CTI (couplage téléphonie informatique) - Distribution automatique des appels - Enregistrement des appels - Gestion des campagnes - Gestion des centres d'appel - Gestion des contacts - Gestion des listes - Gestion des listes d'attente - IVR - Journalisation des appels - Logiciels CRM (gestion de la relation client) - Numéroteur automatique - Numéroteur prédictif (predictive dialer) - Rapports et analyses - Scripts d'appel - Suivi des appels - Transfert d’appel - VoIP ## Intégrations (6 au total) - Act\! - Callture - MiVoice Business Solution - Pipedrive - Salesforce Sales Cloud - Zoho CRM ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de predictive dialer](https://fr.capterra.ca/directory/30597/predictive-dialer/software) ## Catégories connexes - [Logiciels de predictive dialer](https://fr.capterra.ca/directory/30597/predictive-dialer/software) - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Logiciels numérotation automatique](https://fr.capterra.ca/directory/30999/auto-dialer/software) - [Logiciels de VoIP](https://fr.capterra.ca/directory/30940/voip/software) - [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software) ## Logiciels similaires 1. [Dialpad](https://fr.capterra.ca/software/190976/dialpad-sell) — 4.2/5 (562 reviews) 2. [JustCall](https://fr.capterra.ca/software/157853/justcall) — 4.1/5 (223 reviews) 3. [Five9](https://fr.capterra.ca/software/132405/five9) — 4.2/5 (481 reviews) 4. [Kixie PowerCall](https://fr.capterra.ca/software/135636/kixie-powercall) — 4.6/5 (293 reviews) 5. [Aircall](https://fr.capterra.ca/software/144486/aircall) — 4.2/5 (458 reviews) ## Avis ### "The best voice messaging system with text to speech we've integrated that's quick & easy to install." — 5.0/5 > **Utilisateur vérifié** | *7 mai 2018* > > **Avantages**: Time zones are extremely convenient and the reports allow us to track \& improve metrics. It's been priceless in that regard. We also almost never experience any major issues with connections or quality. > > **Inconvénients**: It does require a strong network for all the features to work seamlessly but once everything is in order, SPX maintains a strong connection \& never drops a call. It's turned out to be a very pleasant experience since integration. ----- ### "Great dialer, perfect for high volume call centres" — 5.0/5 > **Utilisateur vérifié** | *26 janvier 2018* | Logiciels | Taux de recommandation : 9.0/10 > > **Avantages**: Economical for business and relatively cheap to set up, but doesn't lack in features. Easy to use alongside SalesForce, which is also a plus. Training was easy with a variety of options and the training documentation was actually very useful. Nice to have a completely integrated solution for all customer information as well as script help for callers. > > **Inconvénients**: Nothing that really sticks out, although the UI could used a bit of updating since it's outdated...but that doesn't affect the functionality. > > Great dialier for businesses of any size, but particularly useful for small-med size dialing operations. ----- ### "Spitfire dialer easily integrated with our phone system" — 2.0/5 > **Utilisateur vérifié** | *16 mars 2018* | Télécommunications | Taux de recommandation : 4.0/10 > > **Avantages**: Fast setup and works. Has reporting features and can set time zones as well as you can now integrate with salesforce. > > **Inconvénients**: They suggest you reboot the system at least 1 time a week. Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start. > > We have a dialer that works most of the time and a 2nd dialer (older software) that was sold to us that is no longer being upgraded and that one barely works. ----- ### "Very user friendly" — 5.0/5 > **Tialee** | *15 août 2022* | Comptabilité | Taux de recommandation : 7.0/10 > > **Avantages**: The software allows predictive calling as well as u can manually dial. It presents callback in such a way that you will definitely see it but can push back if you are busy or want to reschedule. Spitfire offers easy monitoring of calls and is easily usable with another software. > > **Inconvénients**: The fact that when you are logging notes for each account the date and time is not automatically recorded but must be entered manually. ----- ### "With Complete Honesty..." — 5.0/5 > **Jason** | *19 octobre 2015* > > Having now worked as a Director of Marketing in the call center industry for over 20+ years I can say with complete honesty that I have seen it all\! I have worked with many, many dialers in my tenure and worked with many, many organizations that support them. And while I will refrain from speaking negatively about those in the past that seemed to turn in to a complete nightmare, (despite the due diligence I put forth before purchasing them) or the ones that absolutely, almost overnight mismanaged and almost destroyed my entire previous customer database. I will Instead focus my thoughts and words here to convey the complete truth with respect to the current one we operate with from OPC Marketing. Our call center has been for several years now been operating from the dialing solutions put together and supported by OPC Marketing and to say that the experience has been pleasurable would be a vast understatement\! Aside from the fact that the functioning of the machine itself comes with complete ease and efficiency, for us, the added bonus has been the people at OPC themselves. From Warren. Abby and Brent, to Steve Brownrigg in the sales office and even the ownership themselves, we as a company could not possibly be happier and it is my utmost pleasure to say to anyone who may be in the market for a dialing solution, OPC in my view is literally the only way to go. The support we have had through them and still have today, from the customizations we have requested, to the IT support when needed (which is incredibly rare I might add) to the silly questions we may even ask of them from time to time All I can say is that we could not possibly be happier\! They are proactive, innovative, and very much involved from the top to the bottom. Should anyone ever be assessing different dialer engines, platforms and or companies to move forward with, simply put.. Stop\! Because you have already found what I believe and know is by far the best available on the market today, period\! Most sincerely, Jason White Landmark Home Solutions ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/38129/spitfire?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/38129/spitfire) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées