15 ans à aider les entreprises canadiennes
à choisir le meilleur logiciel

En savoir plus sur Mindbody

Pour vous, vos stylistes et votre personnel de salon, MINDBODY facilite la planification, la mise à jour ou le traitement des rendez-vous, à partir d'un seul écran.

En savoir plus sur Mindbody

Avantages :

I like how easy this software makes it to reserve a spot in a workout class and cancel a reservation if need be. I also like how the price of classes is made known and shown very clearly.

Inconvénients :

Customer Service, Pricing, Poor Interface, Difficult to Set Up.

Mindbody - Notes

Note moyenne

Simplicité d’utilisation
3,9
Service client
3,8
Fonctionnalités
4,0
Rapport qualité-prix
3,6

Probabilité de recommander le produit

7,2/10

Mindbody a reçu une note globale de 4,0 étoiles sur 5 d'après 2 794 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (2 794)

Allison
Allison
Owner
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Great for certain things

4,0 il y a 2 ans
Sous-titres en français disponibles pour la vidéo
Nicolas
Nicolas
Fondateur (France)
Utilisateur LinkedIn vérifié
Sports, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Très déçu par le service client Mindbody

3,0 il y a 7 mois

Avantages :

simple en mise en place. c'est un logiciel américain donc quand il s'agit d'encaisser l'argent ils sont tres réactifs

Inconvénients :

Cela va faire 3 ans que j'utilise pour mon centre de yoga le logiciel de reservation Mindbody. AU dela d'etre le plus cher du marché, il a surtout le pire service client. Des erreurs à répétition concernant les reservations de nos élèves, des bugs sur l'application qui était non fonctionnel pendant 2 jours entiers et donc aucune vente d'enregistrée, un engagement d'1 an et aucune felxibilité sur la résilitation du contrat, donc on est pas content et on souhaite partir mais on peut pas. Et en plus ils facturent 500€ le fichier client quand on souhaite partir. Vraiment la sentiment d'etre pris en otage. A éviter il y a beaucoup d'autres alternatives sur le marché qui sont moins engageante et moins couteuse et fonctionne tres bien

Meza
PDG (Togo)
Utilisateur LinkedIn vérifié
Informatique et sécurité réseau, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Meilleur logiciel de gestion de paiement

5,0 l’année dernière

Commentaires : Il m'a permis de bien géré les employés et client , sa ma permis un Bon contrôle des flux financiers

Avantages :

Paiement en ligne, planification, gestion des clients, gestion des employés

Inconvénients :

J'ai vraiment aimé cet application pour son apparence claire, pour la gestion d'une entreprise

Christine
Christine
Gestion de clientèle (Bénin)
Utilisateur LinkedIn vérifié
Services financiers, 11–50 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Outils de prise de rendez vous

5,0 il y a 8 mois

Avantages :

Très facile à utiliser Paiement sécuriséUne bonne gestion des clients

Inconvénients :

La maîtrise pour son bon fonctionnement

Holonou
Holonou
Gestion de clientèle (Bénin)
Utilisateur LinkedIn vérifié
Comptabilité, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Logiciel de développement salon

5,0 il y a 8 mois

Avantages :

Très facile à utiliserLe payement en ligneLa gestion des employés

Inconvénients :

La disponibilité et compatibilité en connexion

Ounsou
Commercial (Bénin)
Mode et vêtements, 11–50 employés
Temps d'utilisation du logiciel : Version d’essai gratuite
Source de l'avis

Logiciel de gestion

5,0 il y a 6 mois

Avantages :

Ce logiciel nous permet de bien planifier nos temps , de gérer les entreprises , favorise la prise de rendez-vous , de faire de studio de yoga.

Inconvénients :

Au faite , ce logiciel n'a aucune conséquence négative , genre ça n'a aucun inconvénients.Je vous recommande de l'utiliser massivement.

Garrett
Garrett
CIO (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Learn It and Use It

5,0 il y a 5 ans

Avantages :

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Inconvénients :

the old design structure of the base platform could use some updates, which they are aware of

Alternatives envisagées : WellnessLiving

Pourquoi choisir Mindbody : This handles so much more of the business operations

Logiciel antérieur : WellnessLiving

Pourquoi passer à Mindbody : it is a clear leader in the field

Agatha
Digital Marketer (É.-U.)
Machines, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Best Scheduling Solution For Mindbody

5,0 il y a 4 semaines Nouveau

Avantages :

With Mindbody, handling reservations and business scheduling. It is affordable and smooth while using.

Inconvénients :

No problems with Mindbody. It is an amazing solution.

Michael
Owner (É.-U.)
Services et installations de loisirs, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Mindbody Review

1,0 il y a 2 mois

Avantages :

Nothing. It really was over-promised and underdelivered

Inconvénients :

Everything. It was not a good system to use

Michelle
Licensed Massage Therapist (É.-U.)
Santé, bien-être et fitness, Travailleur autonome
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Great for a larger company

5,0 il y a 3 mois

Commentaires : Support was great and very patient. Not meant for a single therapist to run. Would be better for a bigger company.

Avantages :

Booking was easy after the initial set up was figured out.

Inconvénients :

Designed to set up your individual business. Just a lot to learn and many different alternatives to run your business.

Mike
CEO (É.-U.)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

What A Great System For Spas

5,0 le mois dernier Nouveau

Commentaires : Just an amazing system, customer support, quality of the product and how easy it is to use.

Avantages :

This program is very easy to use, we have multiple spas, and they inter contact, east to book clients, had membership and cand set any date to make it customer friendly. The have amazing customer support if you have any questions ever.

Inconvénients :

There was nothing we did not like about this system. This is the only system i would ever use.

Rebecca
Studio Manager (Canada)
Arts de la scène, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

A good system that did not work as well for Canadian clients

3,0 il y a 6 mois

Avantages :

Customer service was very good. We were able to easily put in our schedules and see the overall picture of our enrollment structure. Tracking clients was well done.

Inconvénients :

Mindbody at the time of our usage did not allow for online registration for clients, payment systems for Canadians not the ability for our clients to have a portal into their accounts to make changes and access information. It was very rudementary in its design. As such we changed systems entirely for ease of business.

Destiny
Studio director (É.-U.)
Arts de la scène, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

High learning curve

4,0 le mois dernier Nouveau

Avantages :

I liked the idea of managing members online and having a robust database.

Inconvénients :

The learning curve was steep for someone who was computer savvy.

Ron
CEO (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Mindbody or not

5,0 il y a 2 mois Nouveau

Commentaires : I really liked it in the beginning but I grew less enamored by it as time went on

Avantages :

Pretty comprehensive interface you can get up and running pretty quickly. Allows you to see your schedule.

Inconvénients :

Always raising the price. And sometimes the tech support was not there to help me

Lacey
LPN (É.-U.)
Hôtellerie, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Mind and soul

3,0 il y a 4 semaines Nouveau

Avantages :

Relaxation techniques and trainer guide

Inconvénients :

Nothing everything was self explanatory

Colleen
Senior Director, Programs (É.-U.)
Vente au détail, 51–200 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Friendly App for Booking

4,0 il y a 3 semaines Nouveau

Avantages :

I downloaded MindBody to easily book and schedule appointments at my local fitness and spa. I don’t pay any fee to use this service and app and it saves me a lot of time and energy when needing to book an appointment.

Inconvénients :

The App layout is fantastic but based on what data the store provides it can be a clunky experience and cause frustration to use because it’s not seamless

David
Owner (É.-U.)
Vente au détail, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

LIGHTYEARS BEHIND THE COMPETITION

2,0 il y a 3 ans

Commentaires : My experience was $500 per month at two locations of nigthmares, frustration, and apologies for clients. I truly should have left them years ago, but don't like making clients switch POS systems more than once in 5 years, and I should have just done it sooner.

Avantages :

The only thing good about this software is the App on the customer facing side.

Inconvénients :

Customer Service, Pricing, Poor Interface, Difficult to Set Up.

Alternatives envisagées : Fresha

Pourquoi choisir Mindbody : Booker was even worse... an easy bar to exceed.

Logiciel antérieur : Booker

Pourquoi passer à Mindbody : I left Mindbody for Fresha, and it's the best software I have used by a mile. Not only is the App smooth, defect free, attractive, and intuitive, it was also HUNDREDS of dollars a month CHEAPER! I honestly cannot say enough good things about Fresha. They continue to innovate and work within the beauty and hair industry to make the best product. Boulevard is a new up and comer, but even that I tried is far behind Fresha in value.

Phillipe
CEO (É.-U.)
Santé, bien-être et fitness, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Terrible product w/ terrible customer service

1,0 il y a 5 mois

Commentaires : It couldn’t be worse and I feel trapped because moving 1,100 customers to a new product is close to impossible.

Avantages :

There is one guy, [sensitive content hidden] that works for MBO who’s helpful. Everyone else at MindBody has no idea how to operate or provide guidance on their own product

Inconvénients :

I’ve used MBO for years and it is the bane of our existence. Monthly memento based Martial Arts and Fitness gyms are in dire need of a better product.

Alternatives envisagées : Zen Planner

Pourquoi choisir Mindbody : I was sold a fake bag of goods. That is correct, MBO lies about their product.

Pourquoi passer à Mindbody : The reviews online are managed by MBO making their online reputation far better looking than it sounds be.

Stephanie
Massage Therapist (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

MindBody Software is Mostly Great

5,0 il y a 5 ans

Commentaires : Honestly, software is software these days. But my experience with MindBody is that the team of people they have behind the scenes is absolutely phenomenal. They just put on the most amazing in person event called Bold, and I was so impressed I already bought my ticket for next year. They also do a yearly training on their software called MindBody University, and I have heard great things. I'm hoping that once I attend, I will fall in love with the software as much as I have with the people.

Avantages :

It has a lot of features that I need to run my business, like reports, memberships, and online booking for clients.

Inconvénients :

I do not find it intuitive, and sometimes it's glitchy and inconsistent.

Alternatives envisagées : Vagaro

Pourquoi choisir Mindbody : I needed more functionality than it provided. Honestly, I also tried Booker, Full Slate, and Massage Book.

Logiciel antérieur : Bookeo

Pourquoi passer à Mindbody : It came recommended from my mentor.

Amanda
Owner, LMT (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Things are okay, but they could be better

5,0 il y a 6 ans

Commentaires : Overall. Our experience is a positive one.
We certainly have our frustrations and have been met with dead ends on more than one occasion.
We have been continually researching and discussing with peers the use of other similar products to see if there would be a similar and more cost effective fit for us.

Avantages :

-visually, it is simple and appealing -The customer service team is responsive and intelligent and we appreciate the remote controlling of the screen to learn while issues are resolved -Mostly it has accommodated the needs of our business

Inconvénients :

-It is clearly most functional for a class-based business, we would love to see improvements and functionality for appointment based (one that stands out, is being able to schedule through our Google Business listing) -The fact that you raise your rates and do not grandfather in your current subscribers to stay at the same rate is really sneaky and I do not respect that at all. Just because you add features that we did not ask for or need, does not mean that your happy clients should be forced into higher cost for services they do not want. Some customer loyalty would be nice. -There are features that we "cannot change" at all that would make our business run more smoothly (how the check out options are arranged, the way that clients are able to book certain times using your software through our website, and using a GC to pay for a service when booking online...to name a few) -When mind body is down, our business is DOWN, and we have seen first hand how horrible of an impact this can have for us

Réponse de l'équipe de Mindbody

il y a 6 ans

Hi Amanda- Thank you for sharing your feedback with us. Our recent acquisition of Booker Software was aimed at improving the experience for appointment-based businesses like yours. In addition, we apologize for the impact that we have on your business when our software has an event, but know that we are actively working on solutions to prevent that from happening in the future.

Jonna
Owner (É.-U.)
, 2–10 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Hair salon owners: This is good for appointments, but its missing one MAJOR feature

3,0 il y a 8 ans

Commentaires : Own a hair salon? This might be important to you too: I've been using MindBody for nearly 2 years at my salon for its online booking. I have nothing bad to say about how the online booking functions on MY end... meaning that when I log in and manage my appointments, it's pretty easy for me. It's actually REALLY easy for me and I love the way MindBody allows me to manage my appointments. So I do recommend it for this very important reason. HOWEVER, what I don't love about this service is that, according to my website designers SetMySite (these guys are incredible btw), there's no "customizable embed code"... in business owner terms that means, when the client wants to book their appointment through the website, they click on a link on the website that takes them OUT of your website and ON TO MindBody's website. There are other salon booking applications that allow you to create a custom look and feel to the appointment booking application and "embed" it onto your website, so that your clients can actually book ON your website. MindBody offers no such feature. So why does this ruin the experience so much? 1) It looks unprofessional! We consider ourselves a very high-end salon. Sending our client to another website that doesn't match the same look and feel of our website looks amateur and unpolished. Especially since our website uses dark colors, and MindBody's is all white - it's a very ugly contrast. 2) It's not very user friendly for the client. Originally I wanted a "book now" button under each service offering on my website and I wanted to have that button automatically take the client down the path to book that specific service once they clicked on it (obviously). But I guess that wasn't so obvious for the MindBody peeps as when someone clicks on the "book now" button on my website, it just takes them to a general page where the client has to fish around for the service they JUST TRIED to book on my site and re-add it so they can book! SMH. 3) When the client is taken to the MindBody booking page, they aren't greeted with a list of services to choose from. They are greeted the the need to "sign in" to an account. How could a first time client already have an account? MindBody should know that many many clients that book online are actually first time clients! Why not make it as easy as possible for them to book online? I feel like MindBody makes it as HARD as possible for them to book the service they want through the website itself.

Avantages :

Excellent admin management. Wonderful for managing appointments and worth the money based on this alone. You pay more as your business grows. I have found the support to be excellent. I'm not sure why so many people here are complaining about the support. Everyone I've talked to has been really knowledgeable and helpful.

Inconvénients :

No way to book appointments directly on your own website. This is a pretty big one for me obviously. The booking page for the customer is stark, confusing, and unnecessarily cumbersome. There needs to be a way to make the integration more seamless and pretty. I guess it's just very disappointing because the software and company are otherwise very good. This seems like such a no-brainer and I feel like I'm losing business because of it. This needs to be addressed.

Sean
Founder and Executive Director (É.-U.)
Sports, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Considering Mindbody? BEWARE! They will say what you want to hear to get your credit card on file

1,0 il y a 5 ans

Commentaires : TERRIBLE. They are misleading snake oil salesmen who are glad to swindle small family owned businesses without blinking an eye. Provided misleading and inaccurate information about functionality. THE WORST customer service when trying to make things right. They continue to charge my credit card multiple times after I canceled, leaving me to wait 30 days to get my own money back. They promised a full refund and decided to never refund a cent and they never followed up with me. The only reason I was able to get them back on the phone was because they kept charging my card! BEWARE: MINDBODY IS COMPRISED OF SNAKE OIL SALESMAN, CROOKS AND SWINDLERS

Avantages :

Robust feature list, aesthetics are ok.

Inconvénients :

The sales team will say whatever they think you need to hear to get you signed up, even if they are not fully sure about the functionality of certain features or if the platform is a good fit for you business. They will tell you it is a great fit, even if they know it is not going to work for you. I spent hours and hours describing in intricate detail the needs of my business and going over the functionality of the features to make sure it would work. They assured me it would be great. After being sold and working on on boarding for months, because it is an incredibly convoluted process, I came to realize the features I was relying on did not actually work as described, leaving me without an operating system for my business during peak season. The sales team and the development team and the onboarding team act completely independently and do not communicate consistently with the customer or each other, leaving wide gaps in the sales team's understanding of the actual functionality of the product. Instead, you will be provided misinformation, no matter if that leaves you and your business grasping for straws. When you try to work things out with customer service, they again tell you one thing and don't follow up or act completely different once you are off the phone. I was told I would get a full refund, only to never see a cent or ever get a call back. They also charged my credit card MULTIPLE times after I canceled; I had to wait 30 days to get my money.

Réponse de l'équipe de Mindbody

il y a 5 ans

Hi Sean - Thank you taking the time to leave a review of your experience with MINDBODY. We do see that our accounting team issued a refund for the charges you received after you cancelled your account with us, and apologize for that happening. Your feedback has been sent to our Sales Management team for review. We wish you the best of luck as you grow your business.

Jeffrey
Gym Owner (É.-U.)
Santé, bien-être et fitness, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

MindBody Software Suite with Branded App

3,0 il y a 4 ans

Commentaires : Overall experience was grueling and constantly defeating to my business operations. Joining Mindbody was a poor decision in many facets. The software suite works directly against your business by directing (through email marketing etc.) new members to use the "Non-Branded" app when you already have the Branded App. The Mindbody App sends deals from other fitness studios to your customers via the Mindbody App. This isn't good for retention. If a customer want to skate around your regular member prices, the Non-Branded App offers discounts to your already regular customer (not just new customers), creating instant revenue losses when trying to gain new customers. Customer Care/Service representatives knew less about the MindBody suite than I did since I have used the software longer than the representatives that were supposed to be assisting. The integrated software for payments which ease the use of processing and tracking is a "catch 22". If your card on file for Mindbody payments expires, which happens periodically; MindBody will just shutdown your site and you cannot operate in any capacity or function. No phone call message to let you know. If this happens, you will have an onslaught of fixes because the Mindbody system will disassociate your confirmation phone numbers with your customers and they will no longer be able to confirm appointments. You will have to manually push any missed autopays etc.

Avantages :

The best pert of MindBody was the Branded App. One touch at the fingertips for purchases by the customer.

Inconvénients :

Constant updates that caused issues for booking, purchasing and retaining customers. My email box was virtually packed with issues that MindBody caused from an update to the app. "A fix to fix the problem caused by the fix for a problem we fixed" could be the Moto!

Molly
Ayurveda Practitioner, Yoga & Massage Therapist (É.-U.)
Médecine douce, Travailleur autonome
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Miracle Software

5,0 il y a 7 ans

Commentaires : MindBody is the admin assistant I've always needed and could never before afford. In the first three months of using it I DOUBLED my income. My clients can schedule, cancel, reschedule, sign up for classes and pay online- that alone saves me at least two hours a day that I no longer have to be on the phone, I can be working! Or playing with my family, or a million other things rather than sitting on a phone or on email. Just the ability to take credit cards (all of them) increased my pay; there's a feature when the client pays which asks if they want to leave a tip and offers different percentages or a custom amount...and when asked if they want to leave a tip, more people do so! Seriously my average went from 65 to 90 each session. Clients can buy gift cards online and print them out immediately, that's a nice feature for those last minute gift givers, and they are again asked if they want to leave a tip... it's crazy how quickly my income skyrocketed. I'm beyond grateful. OH and the best part. MindBody's customer service. I was actually offered a lower rate with another company (we'll call them Circle so I don't offend the real company) but Circle was terrible. With Circle, I waited fifteen months to get the rate I was promised and I was constantly tossed back and forth in emails and phone calls as Circle passed blame and did nothing to help my business. So I checked out MindBody. And they walked me through the software, the setup, how to use it, they even showed me how to customize everything for my business! We're talking 45 minute phone calls with this awesome customer service associate (Rep- he's so calm and intelligent and researches every question you have) EVERY WEEK until I felt comfortable using MindBody. I was terrified after trying Circle, but MindBody gave me the software, the skills, the customization, the feedback- did I mention you can run reports at any time to figure profit and taxes and such?- and as of today I stand to TRIPLE my income this year. Thank God I didn't give up after Circle. Thank God I found MindBody. I realize I'm typing in stream-of-consciousness, I realize I'm beyond excited, but for a single mother of three running her own business who had learned to live just below the poverty level, to make such a leap in income, to have such powerful and professional software, to have the unwavering support and knowledge base of an entire team of people at MindBody- it's overwhelming. Miracle Software.

Avantages :

MindBody customer support is AWESOME! It's the reason I stay with MindBody, though Square offers a lower rate to NCBTMB members such as myself- square's customer support is awful. In contrast stands Max Malle. Remember that name. Best customer service rep I've ever known. He and the others go above and beyond their jobs- you can feel their sincerity. Oh and I've doubled my income and am set to triple it this year because the software does SO MUCH WORK for me. It's my administrative assistant that I only pay $ a month for! It rocks.

Inconvénients :

Hm. Well, I have yet to figure out the difference between signing someone up for a yoga class and signing them in to a yoga class, so maybe differentiating that in the program's wording would help. OH and for those of us who use our phones exclusively, not a computer, when using the software, it would be lovely if the phone programming held everything just like the computer programming does. Hmmmmm .... OH and sometimes late at night my schedule disappears completely from my phone. It shows up as blank, which is frightening, but in the morning it's back to normal. Maybe you guys are working on it then?

Réponse de l'équipe de Mindbody

il y a 6 ans

Thank you for your review, Molly!

Christian
Owner (É.-U.)
Santé, bien-être et fitness, Travailleur autonome
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

seven levels of HELL. Never in my life have I been ASHAMED to use a service or product before.

2,0 il y a 7 ans

Commentaires : I know now what to look for with a company. This is totally not a company I would do business with again. EVER.

Avantages :

It tricks you and makes you think it's a good idea to use. The sales people are super sweet, kind, nice and charming just like a serial killer trying to get you into their white van with promises of candy, puppies and a meal with Jesus himself to answer all your questions in life.

Inconvénients :

Where do I even begin??? it SUCKS. Customer service is a joke, that is if you ever get a hold of anyone. Then they flat out lie to you. The only time I could get a call or e mail back was from a sale department trying to sell me a bigger package. One guy David, lied so bad to me it was like he was a used car sales man in training. Their 24/7 support really means YOU have to wait 24/7 to get a hold of anyone. I got an e mail about a 45% price increase . The support staff told me not to worry about the e mail, I had until March before my price would go that high. Well Jan came around and HAPPY NEW YEAR, big fat price increase just like the e mail said. My call to him was the best after that. He told me I misunderstood and the e mail was correct. So that phone call that took forever to clear up the question about the e mail was just a big waste of time because he lied through his teeth to keep me paying. I would totally save your money unless you like to throw it out and waste any free time you might have. I wish I had found truthful reviews. I went off their marketing I saw everywhere and a business coach that I found out after really didn't have any experience with them. She learned to never recommend them. I learned I can totally control my anger and not drive my car through their headquarters. So MindBody really is about causing you totally frustration in your mind and physical pain in your body from all the crap they put you through. RUN FAST and FAR.

Todd
Assistant Director (É.-U.)
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Stay FAR FAR away, Customer Support and Sales is a joke

2,0 il y a 7 ans

Avantages :

The only pro I can think of is the integrated merchant processing. Even then it's not really a pro because if you want to use another processor it's not gonna happen.

Inconvénients :

Work Item 506732 - [Public API][Verified][GetClientServices][Business App] Unable to check out appointments with services that are associated with a service category relationship This issue was first reported to Mindbody on July 31st and to-date nothing has been done to resolve it. We continuously call and email the company to only be told the following and I quote "Compensation: We discussed our Terms of Service, and how they do not grant compensation for work items such as these. The compensation you were given was related to your experience, and not associated in anyway with a loss of revenue, or increase in cost associated with this work item. Because you have already been compensated for your experience with this issue, there will be no additional or ongoing compensation applied to your account. Internal Communication: I have reached out to our Developers for the most current information about this issue that they can provide to us. When they reply to me, I can relay that information to you. You will also be proactively notified via email when the issue is resolved." This is fine and all but Mindbody will not sit here and continue to charge us full price for less than half of a product. Literally when teachers cannot check out lessons properly the system doesn't know to bill for the lessons. That means an overall decrease in revenue and a break down of the billing system.

Réponse de l'équipe de Mindbody

il y a 7 ans

Hi Todd, Thank you for sharing your experience with MINDBODY. Our development team has been making changes to the features that are impacted by the issue that you are experiencing and are working towards a solution to the work item. In the interim, our support team is available to assist you if you want additional updates, or you can reply to the email you received from our Tech Support Team Lead earlier this week.