--- description: Key Survey : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Key Survey - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de sondage](/directory/30092/survey/software) > [Key Survey](/software/40388/enterprise-survey-software) # Key Survey Canonical: https://fr.capterra.ca/software/40388/enterprise-survey-software Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/40388/enterprise-survey-software?page=2) > Conçue pour les grandes entreprises, Key Survey est une plateforme flexible, évolutive et intégrée permettant de suivre et d'améliorer la satisfaction des clients. > > Conclusion : 40 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Key Survey? Moyennes à grandes entreprises, principalement celles du Fortune 2000. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 40 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: WorldAPP - **Pays**: Braintree, É.-U. - **Fondé**: 2011 ## Contexte commercial - **À partir de**: 10 000,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Analyse de texte - Analyse des sentiments - Analyse visuelle - Benchmarking - Bibliothèque de questions - Collecte de données multicanal - Collecte de réponses hors ligne - Créateur d'enquêtes - Distribution multicanal - Division des questions (question branching) - Enquêtes et feedback - Formulaires personnalisables - Gestion de l'expérience client - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des enquêtes et sondages - Logique d'évitement - Marketing par courriel - Modèles personnalisables - Personnalisation des URL - Rapports et analyses - Rapports et statistiques - Segmentation de la clientèle - Sondages d'opinion - Suivi de l'engagement - Suivi des plaintes - Tableau de bord - Tableau de bord d'activités - Visualisation de données ## Intégrations (2 au total) - IBM Cognos Analytics - SAP BusinessObjects Business Intelligence ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software) ## Catégories connexes - [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels d'engagement des collaborateurs](https://fr.capterra.ca/directory/30817/employee-engagement/software) - [Logiciels pour études de marché](https://fr.capterra.ca/directory/10041/market-research/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) ## Logiciels similaires 1. [Typeform](https://fr.capterra.ca/software/137289/typeform) — 4.7/5 (945 reviews) 2. [Semrush](https://fr.capterra.ca/software/151962/semrush) — 4.6/5 (2316 reviews) 3. [Tremendous](https://fr.capterra.ca/software/197141/tremendous-rewards) — 4.8/5 (457 reviews) 4. [Make Opinion](https://fr.capterra.ca/software/1045620/make-opinion) — 4.8/5 (65 reviews) 5. [SurveyMonkey](https://fr.capterra.ca/software/32728/surveymonkey) — 4.6/5 (10427 reviews) ## Avis ### "Satisfactory" — 4.0/5 > **Phil** | *16 juin 2017* > > **Avantages**: Very rigorous logic and an easy editing interface. The launch feature also makes it easy to track completion and progress. > > **Inconvénients**: Not as many question-type options as other platforms (i.e., ranking drag and drop), and the designs can use some updating. ----- ### "KeySurvey works well for my needs" — 4.0/5 > **Michael** | *15 juin 2017* > > **Avantages**: It is easy to use. I'm a big fan of the show/hide feature. I also like the branching options. The reporting tool is great as well. > > **Inconvénients**: I've used other survey tools that have more bells and whistles and more layouts, but I've also never had a need for those. ----- ### "Good product, flexible and intuitive" — 5.0/5 > **Julien** | *20 juin 2017* > > **Avantages**: There are far more possibilities to customise actions and responses than with other products. It makes the software really versatile, and it's easy to integrate. The support is excellent. > > **Inconvénients**: There is still room for improvement, in particular around the layout options of the pre-defined layout. Very little customisation is available with regards to laying out the questions in a specific way. Using the non pre-defined layout is very fiddly, and so it can make life difficult. The software is still very expensive. ----- ### "on par with other systems in most areas" — 4.0/5 > **BENJAMIN** | *15 juin 2017* > > **Avantages**: The platform is easy to use and doesn't take long to learn. Efficiency is key and the more intuitive a product is the more likely we are to use it. > > **Inconvénients**: It can take a bit of effort at times to figure out the best way to do things within the software. It has a lot of capabilities and if you aren't constantly pushing the boundaries of what you know you could miss some of what is offered. ----- ### "Excellent survey platform" — 5.0/5 > **Travis** | *26 mars 2015* > > I love the KeySurvey platform. We use it for most all of our surveys - some internal and some external with our partners. I rated it 5 stars overall because it can pretty much do everything from a survey perspective. I rated the customer service 4 stars because sometimes it's hard to understand them and I prefer to reach them over the phone vs. online. Lastly, only 4 stars for ease of use because when updates and/or changes are made, it's not always easy to get use to the changes but those at least are not very frequent. Maybe once a year but still it takes a little time to get use to. Overall, I'm very happy with the product and will continue to use it for the foreseeable future. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/40388/enterprise-survey-software?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/40388/enterprise-survey-software) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées