ThunderTix - Avis

Easy Interface. Easy to Setup. Reliable & A+ Professional Customer Service.

Commentaires : I enjoyed the overall experience. What was great about ThunderTix was a combination of two things, dependability and customer service. Whenever I had a question they answered it either by phone or email in a timely manner. They were also very thorough as to what you cannot and could do. With much creativity and flexibility there isn't really much you cannot do with their ticketing system.

Avantages :

It's affordable with its different ticketing plans, and you are not stuck paying an outrageous percentage of your sales. *Customer Service *Dependable *Automated Pre-sale system *Automated Post-sale system *Works on smartphones and tablets with easy. *Promotional tools. *Easy simple buttoning system even low tech Church volunteers of an elderly age were able to operate. *SSL Encryption on their end. *Works with multiple merchant portals

Inconvénients :

I am not really sure. They seem to even be concerned about quickly changing their system to benefit you from their open customer support page. You can see what the customers complained about, and even how they solved it. It was freaking incredibly risky, but also awesome to see how they fixed it. So if there are issues which I did not experience, they probably won't last too long.

Crash, Boom, Bang! ThunderTix Makes Noise!

Commentaires : For the value, we have found this to be superior for our use. We are very happy so far. On March 14th, our first event goes live. We have tested, tested, and tested. If the system holds up, we will have exactly what we expected...........a great solution for our ticketing.

Avantages :

TTix was one of many ticketing packages that we researched. It was mid-range priced, had a very nice cross platform web based interface. We especially found that the product was easy to use, and when needed, video tutorials were provided. They also have a robust help forum, and a support ticket system that is quick and helpful. They also offer a paid top tier support package that we did not choose. We also liked their pricing structure that allows you to move to a maintenance status for "off times". Lastly, we found that the integration with our current STRIPE account was seamless.

Inconvénients :

The added costs made us hesitate a bit. For example, reserved seating is a must for our venue. In this package, you must have them create the seating chart for you (at cost). There is a bit of a delay in this process, and other competitors allow you to create your own charts. They also charge for adding Thermal ticket printing. We found that odd but ultimately decided not to offer Thermal ticketing. There is also added costs for using their email marketing.

Alternatives envisagées : Eventix, Ticket Tailor, Eventbrite et TicketLeap

Pourquoi passer à ThunderTix : Web Based and Cross Platform Mid Price but High Value Great Support USA (Texas) Same Time Zone

Great ticketing system!

Commentaires : Wonderful customer service and easy to use.

Avantages :

Ease of use and customer service are the main reasons I love Thundertix.

Inconvénients :

Some options are not yet available on the system.

Alternatives envisagées : TicketSpice

Pourquoi choisir ThunderTix : Etix was too clunky for what we needed.

Logiciel antérieur : Etix

Pourquoi passer à ThunderTix : Price was more reasonable for our small organization.

Fine but not the best option out there

Commentaires : I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization.

Avantages :

The customization is really nice -- from show details, customer reminders, and prices. The customer side of things is really clean and well setup.

Inconvénients :

The navigation can be non-intuitive, but understandable once you get the lay of the land. The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end. Even leaving notes about orders that you couldn't later update would get irritating for the small space provided.

ThunderTix 1000%

Commentaires : Being new to ticketing myself ThunderTix is the first platform I have tried. Our theatre association previously used another platform and all I heard were horror stories and how they couldn't wait to move on to something else.
A trusted associate in IT found ThunderTix for me and we made the switch.
Working within the program has been crazy easy; I love it.
We have several volunteers in our box office and they are all amazed at how easy it is to use.

Avantages :

Ease of Creating Events Ease of Managing Events Creation of Custom Ticketing and Email Confirmations Ease of Ticket Purchasing Quick Links to to Reports

Inconvénients :

Entering Patrons One at a Time (with hundreds of patrons it will be time consuming and therefore the project has not been started)

Thundertix

Commentaires : Customer service and internal team are very knowledgable with their product. Great listeners and always looking for improvements in their products.

Avantages :

Customer Service is top notch!! Easy to submit tickets online, and get responses within minutes or few hours. Ease of use. Flexibility of different seating charts. Like the feature voting.

Inconvénients :

Would like to be able to have one login for both of our sites. We have 2 venues to manage. Requires using 2 different browsers in order to have both logged in at a time.

Incredible support, easy interface for admin & end user, love it!

Commentaires : Incredible. I had explored a few different sites and this one was the easiest to set up, with consistent, kind and useful instructions from the support team with any questions or needs I had. I would strongly recommend to anyone new to ticketing platforms, or to those who want a support team that follows through and cares about your outcomes. I will be continuing to use Thundertix for my client.

Avantages :

The ease of the platform to set up events, have multiple types of tickets, create a donation campaign, collect various reports. Most of all, I found their customer service to be one of the best I have ever encountered. They are kind, knowledgeable, patient, clearly communicate and helped me every step of the way in a stressful time to get the ticketing functions up and running for a client of mine. I adore their skill and incredible support!

Inconvénients :

While the report options are comprehensive, it is a bit confusing to know what reports will produce what data, and so while I am new to the site, I still have to hunt to figure out which ones I need and how to best display the needed information for tickets, and donations. But i'm learning!

ThunderTix is a MUST have

Commentaires : Adding ThunderTix to our theater program has been a game changer. In our first event series, we hit our maximum tickets sales ever. We also received amazing feedback from our guests about how easy it was to reserve tickets, not having to arrive super early to save seats, and that check-in at the front lobby was very smooth.
I like the versatility of being able to scan tickets with your phone/devices or just have a laptop stationed in the lobby asking for the guests name. Either way is very straight-forward and allows you to check-in guests and get them to their seats much faster (or the concession stand!!)

Avantages :

My two favorite things about ThunderTix is the ease of setting up an event and venue map. And the reporting features! Its very customizable and I can see just the data that I need during an event and even more during our post-event reporting.

Inconvénients :

There is one screen that auto-scrolls up every time the page loads which is a little frustrating to an admin...but the customer doesn't see this page so its a minor issue.

Helena History Tour Program Review

Commentaires : Really positive. I have tried similar services and this platform is a lot more comprehensive, customizable, and helpful for both user and customers.

Avantages :

The ease with which I can setup and manage multiple events. For the most part, any feature I want is customizable which is incredibly helpful for our small organization.

Inconvénients :

I would like to see the "required verification" to be more customizable. I use this as a liability waiver for our events and sometimes I need the language to be different for one event than the others. To my knowledge, this section located in "checkout options" has limited customizability.

Great Ticketing Service

Commentaires : Very good fast customer service when you need it, easy set up and operation.

Avantages :

Inexpensive but very good product that is easy to use.

Inconvénients :

Seating chart creation cost can be expensive if you need to build multiple seating charts.

For the New Employee

Commentaires : The program, for the money, delivers a fantastic product. It is dependable and most of what we want to do with it is available. Also, it is always improving with regular updates that make it even more robust and user-friendly.

Avantages :

As a new employee, I appreciated that, since the previous employee had already loaded it with events, I was up and running from day 1. I could navigate to what I needed and I could sell tickets without too much training. I haven't preloaded and posted a whole season of events yet, but I have added additional performances to existing shows and I've added the occasional event. Once you've done it, it is a fairly simple process. Also, in the short amount of time that I have been using Thundertix I have seen multiple updates and improvements made to the software that were either beneficial for me or they were changes that I could see would be helpful to someone in a slightly different business or industry. The software seems to always be improving.

Inconvénients :

I don't like the coupon and discount limitations. For example, we can't offer a percent off the entire transaction, without manually discounting the purchase. Also, I am frustrated that I can't just call someone who knows the software well. The FAQ's are extensive, but if you aren't familiar with the vocabulary used within the system, you spend a lot of time trying to figure out what words to use for a successful search.

Make your life easy and make it easy for your customers.

Commentaires : I love having the ability for customers who want to sign up on line with a credit card can do so. They can leave a message easily and I know when they get an email.

Avantages :

I like after you take a few minutes getting reacquainted (we only use it once a year from Dec- May) it is very easy to navigate. I would not consider myself techi, but you don't have to be.

Inconvénients :

I would like to have more access to a live agent. When we started using Thundertix in 2014, I was able to place a call and get someone right away. I do not have to wait long to get a reply now, but I am old school and like to talk to someone. I don't like a "ticket" being used for anything that is charged. ie. we have a golf tourn and i am using a "ticket" for golfers. I have tried to figure out how to not have this.

A great reoccurring ticketing option

Commentaires : I have really appreciated your quick customer service.A lot of the problems could have been solved much quicker if Thundertix had revealed that your integration system with websites doesn't really work. It took much too long for Thundertix to communicate this and we lost many sales. I suggest you do not offer this option as it was a selling feature for me and I was very disappointed with is not working for several months and Thundertix not providing solutions and instead saying it must be the customers fault; until 6 months later after several emails Thundertix finally communicated that the integration doesn't work well and we should switch to being directed to Thundertix site for ticket sales. Your quick responses are great. I really like all the other services you provide. Easy to use.

Avantages :

Ticketing, coupon codes, analytics, are what I use most in this software and have been an essential part of what has helped out business to grow and be successful so far. Customer service tickets is an essential software service.

Inconvénients :

It was really important to me for the software to integrate into our website. This was a selling feature for me. It caused an enormous amount of troubles and problems for much too long. We switched to the customer being directed to the Thundertix site for ticketing, which is smooth and works well now and solved months of problems and lost sales.

ThunderTix Rocks

Commentaires : ThunderTix saved us thousands of dollars over the BIG GUYS in ticketing in New York City, and ThunderTix worked perfectly and their staff is beyond excellent. Thank you. Thank you. Thank you for helping our first Big Off-Broadway show be a success.

Avantages :

We were looking for a flexible ticketing solution for our First Big Off-Broadway show, and Telecharge, Ticketmaster, Criterion, VenueTix, AudienceView and others WOULDN'T work with us for we were unknown at this level or they wanted a 3 year contract. I contacted ThunderTix and they were amazing. One of the employees called me from her car to respond to my questions. Awesome. The Customer Service here is like no other company I have worked with in years. Fast, informative and KIND, so incredibly wonderful. Any problem I had with not understanding elements of the software, they would get back quickly and teach me what I was not understanding. FANTASTIC. We had NO TECH glitches with the software, ticketing was amazing, the Seat Map they made was perfect, it all work unbelievably well, I cannot thank them enough for supporting us with such professionalism and kindness. Work with ThunderTix. Don't pay the big bucks for poor support and an attitude. The ThunderTix software and support team are exceptional.

Inconvénients :

Fonts could be a bit bigger and some menus could be easier to find, but other than that, all good. It worked without a glitch.

The Best Online Ticketing Model

Commentaires : When we selected ThunderTix they were the only online ticket service that we could find that did not charge a 'per ticket service fee' to our customers. That model was vital to our selection as we do not believe online ticketing should be cost a premium over walk-ups. We knew that ticket fees never come down at other online ticketing providers, with some now charging over 50% of the ticket face value as an additional fee (ex. $15/ticket + $8.15 service fee). ThunderTix remains an ever-improving system that we continue to believe is the right model for online ticketing. Our patrons want the cost of ticketing to be part of our theatre operation cost. We would love to see the company add CRM and e-mail marketing modules to the back-end to allow management of more than just our ticketing. Patron/donor/volunteer mgmt tools would be a plus for this product in the future to compete with other new CRM/ticketing solutions that are still adopting the per-ticket-service-fee model.

Avantages :

#1 - No added/rising fees to our patrons! Improving interface Customized Compatible with Authorize.net Reasonable cost PDF Ticketing Easy to train Reliable and Available

Inconvénients :

Reporting still being developed/enhanced Better testing and version control has been requested No real-CRM capability for patron management/history Development seems focused on "new" features (i.e. Facebook integration) more than refinement of existing features (i.e. reporting) Error codes are confusing to patrons when transactions are not going through Transaction/Administration speeds varies (system tweaking is needed after most iterations)

ThunderTix Review

Commentaires : Thundertix has eliminated many of the issues that we were having with residents purchasing tickets. The process from announcing upcoming events to selling/purchasing tickets is easy for our staff and residents. The reports that we need to print are readily available and easy to understand.

Avantages :

ThunderTix is easy to use. Each month I am responsible for inputting our event tickets on line to over 19,000+ residents. This system allows me to get the information out to the residents ahead of each scheduled event and select a date and time for them to go on sale.

Inconvénients :

My only suggestion would to have a contact number for an emergency issue. The forum is great but if you need help immediately it would be nice to be able to contact a live person.

Great Value in a Ticketing Service

Commentaires : It's a great service, and while pricing has gone up since we first started with Thundertix we still believe it is one of the best values for a full service ticketing solution

Avantages :

The fact that we can set up all of our shows and sell tickets easily both online and in person (point of service) makes it a great service. The software and show setup each year is just so easy to do. It takes very little time to get our new season set up to sell through Thundertix.

Inconvénients :

I really wish they had a way where we could sell our subscription packages online where our returning patrons could keep their same seats season after season without us having to place them all back into the seating charts manually, before ticket sales open up to the general public.

ThunderTix works for us.

Commentaires : We changed to ThunderTix in 2013 from another well-known ticketing service. The transition was very smooth and made our internal operations much easier. Reports are excellent for tracking sales and bookkeeping.

Avantages :

ThunderTix integrates well with our website and makes the ticket buying experience very easy for our patrons. Ticket map shows our semi-thrust venue to our patrons. They offer many options to customize the program for your use.

Inconvénients :

We have no negative comments. ThunderTix is always ahead of the curve in terms of adding improvements. The feature request board is very helpful.

Love building events with Thundertix.

Commentaires : I have been using Thundertix for about 5 years now and have been thoroughly satisfied with this event building software. Our Accounting Dept. appreciates the reports that I am able to generate for them.

Avantages :

Thundertix is very user-friendly and I love the efficiency in them answering your support requests. [SENSITIVE CONTENT] was especially helpful and did not disconnect until she knew my request was totally answered.

Inconvénients :

I do not have any negatives for Thundertix at this time.

Great Ticketing Software

Commentaires : Solid response from support when you need it, but it's reliable and easy to manage so rarely need support. I recently recommended to the ticketing team of another event I am part of the team at, and they were very happy with the solution and will be using at more events.

Avantages :

Does everything we need to manage ticket sales for a complex 4 day Beer, Food & Music festival, with camping and supplementary add-ons at a reasonable cost.

Inconvénients :

General UI experience isn't the best, but it's decent once you get used to it and evrything is there.

ThunderTix is amazing

Commentaires : Southern Arizona Arts & Cultural Alliance switched to ThunderTix for all ticket sales several years ago and its improved our ability to manage all facets of ticking for our events. As a non-profit, the bottom-line is also always a consideration and we find that ThunderTix is the most affordable ticketing service that gives the most bang-for-your-buck on the market.

Avantages :

The reporting features are a must have for us, especially for the ticket-holder list the day-of an event. We also utilize the plugins like Constant Contact which helps reduce time spent entering emails of attendees on the back-end before sending out a mass email. The ease of editing an event is also appreciated.

Inconvénients :

It takes quite awhile to populate/generate a report when you want to export sometimes.

Great product for our ticketing needs!

Commentaires : Thundertix has provided us with the tools we need to make purchasing tickets to our events all over the country as user friendly as possible. The added benefits like automated email reminders, product sales, waitlists and email marketing options have all had a positive impact on our customers and our sales.

Avantages :

We really like that is is user friendly for the customer, our reps and our users. The support is beyond excellent anytime a question or concern pops up. We get prompt and helpful answers.

Inconvénients :

The issue we run into sometimes is when there is an update, there can be an unforeseen effect on other areas of the software that will need a fix.

ThunderTix has been a Great Solution!

Commentaires : We made the right choice years ago and have been happy with ThunderTix. It fits our needs and is a value. I think there are many features we could use, but handle in other ways. The team has been great all these years!

Avantages :

Easy to log on and access data. Easy to export reports. Interfaces good via a web link. ThunderTix team is very responsive to questions and to try to accommodate unique situations. We hold 2-5 special events per year and have used ThunderTix for years. They continue to add new features. We are not your typical event venue, and ThunderTix fit us best.

Inconvénients :

Setting up an event can be a little tedious, you really need to focus especially with a multiple day event. And I admit, I do not use it as much as I used to as our team has grown, so I do get a little disoriented. I think it is because the software offers flexible options.

Thundertix Is a Really Good Software for our purpose

Commentaires : Overall I am happy with Thundertix and the process to use the software.

Avantages :

I think that Thundertix is easy to use once you get the hang of it. They have very good customer service. I like the fact that you can suggest new features

Inconvénients :

I think that sometimes when I send in a support request it is hard to get across my explanation of what the issue is. But eventually it gets worked out. We now have phone support but have not used it yet. Maybe that is a better way to get something figured out.

An excellent choice!

Commentaires : Top-notch

Avantages :

Our community theatre needed a new ticketing solution, due to rising costs of our past provider. ThunderTix was recommended by a sister theatre in the area and, after completing a review process, we chose them as a new partner. The transition has been seamless on their end, and customer service has been exceptional when we made a mistake in a data file and everything had to be ripped out and reloaded. Set up of new events is intuitive and easy, whether the event is general admission, virtual, or in our reserved seating theatre space. The cost is lower than or previous partner and the software is more flexible. Reporting functions that we have used so far have been excellent.

Inconvénients :

So far, we have not had issues with anything. All is good!