--- description: Auto/Mate : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Auto/Mate - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour concessionnaires automobiles](/directory/20005/auto-dealer/software) > [Auto/Mate](/software/51450/dealersocket) # Auto/Mate Canonical: https://fr.capterra.ca/software/51450/dealersocket Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/51450/dealersocket?page=2) > Solutions technologiques de guichet unique pour la gestion automatique des commerces de détail : ventes de véhicules et de services, marketing, stocks, bureau partagé, etc. > > Conclusion : 60 utilisateurs lui ont donné la note de **3.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Auto/Mate? La suite de produits DealerSocket met en relation de manière transparente les concessionnaires franchisés et indépendants de toutes tailles avec des acheteurs de véhicules, où qu'ils soient. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.3/5** | 60 Avis | | Simplicité | 3.2/5 | D'après l'ensemble des avis | | Support client | 3.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 2.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 50% | (5/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: DealerSocket - **Pays**: Irving, É.-U. - **Fondé**: 12 ## Contexte commercial - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Linux (sur site) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Base de données de contacts - Comptabilité - Gestion des documents - Gestion des espaces de vente - Gestion des stocks - Gestion du financement - Pour les concessionnaires automobiles - Service clientèle - Suivi de location ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique ## Category - [Logiciels pour concessionnaires automobiles](https://fr.capterra.ca/directory/20005/auto-dealer/software) ## Logiciels similaires 1. 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[abcoa Deal Pack](https://fr.capterra.ca/software/96249/abcoa-deal-pack) — 4.8/5 (135 reviews) ## Avis ### "Excellent tool" — 5.0/5 > **Geoffrey** | *31 mars 2022* | Automobile | Taux de recommandation : 9.0/10 > > **Avantages**: I like Auto/Mate, since it is a strategy of automation of companies with flexibility of the critical processes of a company to maximize efficiency in the organization. > > **Inconvénients**: I do not like Auto/Mate, because it's a bit complex, because it's free, it does not have a lot of integration of applications and can access another after culminating one, it's a bit old, but it works. > > Auto-Mate is an automation software of robotic processes through the RPA and BPA platform in order to automate business workflow in a comprehensive manner, it is a center for the perfection of automation to collect people, processes and technology Needed to increase the benefits of the business. automation. It is an easy-to-use tool that provides support when you need it. The Android version contains predetermined elections for beginner users, since as a tool it has a potential to save work time and recoil. ----- ### "The Best Automotive CRM, Period." — 5.0/5 > **Gavin** | *18 août 2020* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: DealerSocket has outdone itself with their fully-loaded CRM. It's simple enough that non-users can jump right in and feel like they know what they're doing, but it's incredibly rich in features that it would take month to learn how to utilize all of them. > > **Inconvénients**: Some features crash or don't work quite often, but it usually doesn't detract from the overall experience because support has been helpful whenever we call them. > > My overall experience has been extremely positive\! DealerSocket is our dealership's go-to software for nearly everything, and each of our reps spend at least 6+ hours every day in it with very little complaints. We love DealerSocket\! ----- ### "Do Not Purchase or Use\!" — 1.0/5 > **Daniel** | *24 août 2018* | Automobile | Taux de recommandation : 0.0/10 > > **Avantages**: As others have stated. The product was SOLD as being a one stop solution to a lot of our problems. However, we have come to find out the sales staff would lie to close a sale and promised functionality that was not available. > > **Inconvénients**: IDMS: We have been attempting to use IDMS for over a year now and are still running into huge bugs and issues. The most recent being that if a customer has a " ' " in their name then they are unsearchable. We have also been experiening issues with forms coming from the ignite website platform and creating "deals" when it is just a customer asking a simple question. Another glaring issue with IDMS is that you can not delete a customer from the system. So if you have a customer that was accidently entered twice, too bad, that Joe Smith is now in your system twice forever. CRM: We tried the CRM for 6 months and spent hours importing data and creating templates. Come to find out that when it came to emailing a customer a vehicle brochure. The brochure was hosted by a completely different team and therefore a vehicle brochure would never lead a customer to your website. The brochure is also not customizable so your logo and brand identity could never be incorporated. The CRM also allows for custom timed emails to be sent out. These turned out to require so much finessing and time to create for each scenario that in the end a sales person or BDC would have been better off creating an email themselves and tracking it in the CRM opportunity. INV+: We have been using for years. There have been minor problems when it comes to showing vehicles properly and exporting to 3rd party sites. However, most problems started arising when we made the connection to IDMS.... > > Current problems are going unanswered and unsupported. Beyond just minor dealer problems. We found a huge error in the code that was causing vehicles sent to Ebay Motors from INV+ to not be categorized properly. After Ebay and us reported the issue in February, there is still no solution in sight, with Dealersocket sticking to their posistion of no ETA and no idea when an update might occur, since its now in different departments hands. This handing off issues from one product or department seems to be the M.O for Dealersocket. When pressured to give an ETA or answer they try and pass the blame onto another department. Support also seems to not know how one product may work with another. On numerous occasions a support agent would have to stop providing support once the issue would move to another product. With only a select few agents that could assist with a cross software issue. IE. An issue in IDMS that was affecting INV+ may never get a proper support person to help figure out a solution. As many have stated. We were unfortunately sold a product that could do everything. Come to find out Dealersocket can do everything, but nothing well. Save your money and look to another product. ----- ### "Best Website & Inventory Platforms" — 5.0/5 > **Allison** | *6 mars 2019* | Automobile | Taux de recommandation : 10.0/10 > > **Avantages**: I have used many different inventory and website platforms, and Dealersocket is at the top of the competitors in both areas. This company is so innovative and constantly working to better the products they have to offer. Not to mention the support for all of the different products is the best I have ever experienced. There is no such thing as opening a case and waiting a week until you have to reach back out again and remind them about it. Everything has either gotten taken care of that same day or as fast as they possibly can. When it is not completed that same day, the support rep reaches out to me to update me on the status. That is very rare in this industry and is like a breathe of fresh air\! > > **Inconvénients**: The only complaints I have are the capabilities of the website software and what is able to be changed and created by the dealer. I am very technologically inclined and have many ideas and projects for my websites and I have yet to find a provider that can keep up with my ideas and demands, but DealerSocket comes the closest and will always work with me on an idea and they will try to turn it into a reality for me. > > Overall, this company is not one to take lightly. These guys are constantly coming out with bigger and better things while also keeping their support team top notch. There is not much more you can ask for from a consumer standpoint. ----- ### "great way to track your store and your people" — 5.0/5 > **Utilisateur vérifié** | *18 décembre 2018* | Automobile | Taux de recommandation : 9.0/10 > > **Avantages**: Dealersocket makes it so easy to track things. We all know if you want it to grow you have to track it. They have reports that can be emailed daily weekly or whenever. You are very easily able to change dates and get the data you want for the date ranges. You can filter things out. Easy to set up email campaigns and black bird makes it easy to complete the task. They have a mobile app that it makes even easier to add people to the CRM. > > **Inconvénients**: I wish you could make it possible to add text to follow up campaigns after customer has opted in. I would also like to be able to send more than one email per day to a customer. > > Very easy to use CRM, Black Bird has made it even easier to print paperwork and search for customer. ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/51450/dealersocket?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/51450/dealersocket) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées