18 ans à aider les entreprises canadiennes
à choisir le meilleur logiciel
En savoir plus sur ABELDent
Cette solution offre des fonctionnalités de gestion supérieures pour l'administration, la facturation, la programmation, la planification des traitements, les dossiers cliniques et le reporting.
Program is easy to use and the support team are fantastic and readily available.
Some specific reports and statistics are difficult to obtain.
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Abeldent -
Commentaires : I have been working on Abeldent for 30 years. (When it started as a database). They STILL have the same team members since 1989. That tells you something. I have worked in other offices with other software programs, but nothing is compared to Abeldent.
Avantages :
Abeldent is always ahead of new dental technology. If you want to use the basic fundamentals of the software, it is quite easy and user-friendly. If you want to explore more advanced settings of the software, that is an option as well. It offers so much. I find Abeldent has an easy appointment scheduler to navigate. The financial tab, to me, is so well done. It gives you so many options to view. It is well designed. I think that if team members would enjoy the financial more if they were trained properly on the financial tab. I enjoy the reports menu and contact lists. It's endless
Inconvénients :
Since the update, the receipt printing is a little slower. HOWEVER, Abeldent team always listens to their customers and ensures that requests are at the forefront and these requested are usually updated in the next version.
Réponse de l'équipe de ABELDent
il y a 6 ans
Thanks for being such a loyal user of ABELDent. And yes, you are correct in stating that many of our early employees are still with the company after several decades of service!
Moving to AbelDent has been the best decision for our practice
Commentaires : I like that I can receive personal support anytime I have a question. I have been working with [sensitive content hidden] and she is fantastic! She has made herself available every time I have requested assistance. Her patience, extensive knowledge of AbelDent and ability to help me resolve any and all issues has exceeded my expectations.
Avantages :
I like the ease of using AbelDent and the excellent training and support they have provided.
Inconvénients :
I have not encountered any cons at this time. I will update this in the future but as of now our needs are being met by the AbelDent team.
Alternatives envisagées : Open Dental et Eaglesoft
Pourquoi choisir ABELDent : Software support was no longer being provided.
Pourquoi passer à ABELDent : 30 years in business with high reviews from current users.
Réponse de l'équipe de ABELDent
il y a 7 mois
Thank you for taking the time to review ABELDent, our all in one practice management system! We appreciate your feedback on your experience with our team and the support you received. We also value your insight on the usage of our dental software, and that you find ABELDent easy to use. If you ever have any questions or concerns come up, please feel free to reach out to our team at any time. We are available 24/7 year-round to help you get the most out of your dental software! Thank you again for your glowing review.
Outdated Dental Software
Commentaires : I used the software for 2 years and 3 months. I am grateful my employer was willing to switch to a modern dental software system and move away from the very antiquated ABELDent.
Avantages :
Two things I liked about ABELDent was that when you write a note about the appointment, it is date stamped and locked to the appointment. This was helpful. Along with the notes section that was either for that specific day and a section that was carried through every day. Two things that I could live without.
Inconvénients :
The software is outdated and "in transition". I have never used a dental software that has been "in between versions". There were certain functions with billing that would only work if you followed through with the second function otherwise you would get errors and the system would crash. The software crashed a lot and was not user friendly. Support calls were never very supportive and they usually didn't have the answer because their software was "in transition" to their next version. The accounting reports were miles long and was a headache for our accountant. They frequently didn't balance and I had to run a "silent report" to then refresh the system and try processing my month end for the second time hoping it would balance as the system confused it's own numbers. It is not user friendly capable of transitioning an office to go paperless with charts. The odontogram and charting is not modern. Appointments would occasionally "disappear" with no trace! Appointments cannot extending by dragging the appointment down, you must click into the appointment and extend the units of time.
Réponse de l'équipe de ABELDent
il y a 6 ans
Customers only receive fully tested general release versions - "transition versions remain in development until ready for general release unless the customer agrees to beta testing. We now offer two platforms - local server solution with a traditional windows interface and a cloud server solution with a fresh modern user interface. Thousands of customers successfully balance their accounting transactions everyday - no need to do month end reports. We can't speak to the reason for the system crashes as this office remains anonymous and there could be any number of reasons for them. A large percentage of our customers have successfully transitioned to paperless. The ondontogram/ clinical note functionality has been upgraded in both ABELDent platform versions with the cloud version incorporating a bold new look and degree of customization. In summary, we have a documented high level of customer satisfaction however we realize we cannot keep every customer happy all the time.
My experience with [sensitive content hidden]
Avantages :
Switching to ABELDent was a great choice. [sensitive content hidden] assistance was amazing and met our training needs. There are many features that [sensitive content hidden] has shown us, and we are excited to learn about all the upcoming new features. Emailing and texting our pts for health history, upcoming and past due appts are great tools to communicate with our patients. My team is very happy with ABELDent.
Inconvénients :
A little overwhelming at the beginning but once you get the hang of it the software is excellent
Réponse de l'équipe de ABELDent
l’année dernière
Thank you for reviewing ABELDent on Capterra! We value your feedback on our all in one dental software solution. Thanks for letting us know your thoughts on our new features, including patient communication and online forms! We also appreciate your thorough feedback on your experience with our training team. If you ever have any questions or need any guidance or help, our support team is available 24/7 year-round to assist you. Thank you again for reviewing our dental software!
Great customer service !
Commentaires :
They care about customer service.
Software updates and new/improved features are rolled out on a regular basis.
We have been with ABELDent for over 10 years and have been satisfied clients.
Avantages :
The tech support and customer training is fantastic. They have online education videos that walks you through how to use their products. But the best experience is through the live trainer sessions. They are very knowledgeable and patient. I got a lot of insight and tips not available from the videos.
Inconvénients :
Occasionally it takes some time to get through to tech support by phone. But this happens with any company. The good thing is you have an option to leave a call back number or submit an email service request ticket. Depending on the urgency they can respond in timely fashion.
Réponse de l'équipe de ABELDent
il y a 7 mois
Thank you so much for your positive review! We’re thrilled to hear that you found our tech support and customer training to be fantastic. It’s great to know that our online education videos and live trainer sessions have been helpful for you. Our team works hard to provide support, and we’re glad you gained valuable insights and tips from the live sessions. We appreciate your understanding regarding the occasional wait times for phone support. We’re continuously working to improve our response times and are glad that the call-back and email service request options have been useful for you. Your feedback is invaluable to us, and we’re committed to providing the best possible service. Thanks again for your kind words and support!
Daily Abeldent User
Commentaires : Good, I'm a very new user. I really enjoy trainer [sensitive content hidden], I request her everytime and come prepared with support needed and she's great to get down to business and provide me with step by step help.
Avantages :
There's a lot of built in options to customize your software to your practice. I like that you can delete something and still view in a deleted section such as treatment.
Inconvénients :
Patient information feel scattered everywhere in different windows. I'd love to see a one-stop-shop for all patient demographics, insurance, family members. I often don't know what pencil I'm needing to click and it's more time consuming that I'd like. I'd love to see a record of reserved time and be able to see what user is shortening or lengthening appointments or reserved time.
Alternatives envisagées : Tracker et ClearDent
Réponse de l'équipe de ABELDent
il y a 10 mois
Thank you for your review! We are pleased to hear about your experience with our training team. We are always happy to help you with any dental software questions or concerns that may come up. The ABELDent patient file contains a lot of crucial information about each patient. The Patient Dashboard displays most information on one screen, and the Personal Sidebar summarizes a patient's information throughout the software. Setting up the Personal and Clinical Sidebars to suit your practice needs will simplify navigation. ABELDent Cloud and Local Plus include a helpful feature called the Global Navigation Bar, which can save you time by making the most common features one click away. If you want guidance on using the Global Navigation Bar or are unsure if your current version has it, please contact our team. We always welcome feedback on making the software easier to use, and we will consider your feedback for future updates. Thanks again for your review and your valuable feedback!
My experience with AbelDent
Commentaires : Overall I love using Abeldent as it eases the booking and management of the patients
Avantages :
It is very simple to use and book patients, also the reports that generate is really useful for the business.
Inconvénients :
The password updating system, I know it is because of its high security but sometimes it’s very time consuming.
Réponse de l'équipe de ABELDent
il y a 6 mois
Thank you for reviewing ABELDent on Capterra! We appreciate you taking the time to provide us with your feedback on our all in one dental software solution. We are pleased to hear you enjoy ABELDent’s ease of use when it comes to scheduling patient appointments, and that you find ABELDent’s reporting features useful! We understand our updated password system is a big change to adjust to, but we take your practice’s security very seriously at ABELDent, and our software reflects that. Ensuring your whole team is using strong passwords is a necessary step to guarding your practice’s data in ABELDent. If you have any questions about our updated password guidelines, please feel free to call us – we are happy to help in any way we can. Thank you again for your review!
Excellent training
Commentaires :
I got an outstanding training with [sensitive content hidden], that guided me all the way from piloting a paper airplane towards
a space aircraft.
[sensitive content hidden]’s dedication was at the excellence level!
Avantages :
Useful features and intelligent design!
Inconvénients :
There is nothing to mention. Everything was simply great!
Réponse de l'équipe de ABELDent
il y a 6 mois
Thank you for reviewing ABELDent! We value your feedback on your personal experience with our team and our practice management software. We are pleased to hear about your excellent experience with our training team, who helped you learn how to navigate ABELDent with confidence! We also thank you for your feedback on our software itself, specifically ABELDent’s useful features and overall design. If you ever need any help or have any questions, please feel free to reach out to our team; we are available 24/7 year-round. Thank you again for your review!
Assistance with Charting
Avantages :
Marica is always wonderful to talk to and leads us through our problems at a pace I can follow easily and answers all questions expertly/makes it all very uncomplicated! :)
Inconvénients :
At this time, no suggestions but maybe in the future.
Réponse de l'équipe de ABELDent
il y a 9 mois
Thank you for reviewing our all in one practice management system on Capterra! We appreciate you sharing your experience with our training team, and specifically your experience with Marica! We look forward to continuing to work with you to help you get the most out of your dental software. Thank you again for taking the time to review ABELDent on Capterra!
AbelDent review by current user
Commentaires : great! highly recommended. Especially great service by [sensitive content hidden]!
Avantages :
easy to use, great customer service, friendly staff
Inconvénients :
There is nothing wrong with this system.
Réponse de l'équipe de ABELDent
il y a 9 mois
Thank you for reviewing ABELDent, our all in one dental software solution! We appreciate you sharing your experience with our team, and especially for highlighting your experience with Kimberley from our training team. We look forward to continuing to work with you to help you get the most out of your ABELDent dental software. Thanks again for reviewing us on Capterra!
Support Review
Avantages :
I have used abeldent for my whole dental career so do not have other software to compare to.I recently had to speak with support and spoke with [sensitive content hidden]. He was wonderful, friendly and dealt with the problem quickly.
Inconvénients :
Fellow employees have used other dental software and they say abledent is the hardest to learn. I find there seems to be lots of "extra" clicking of "okay" "are you sure" before you can move to the next step.
Réponse de l'équipe de ABELDent
il y a 2 ans
Thank you for taking the time to review ABELDent dental software on Capterra! We value your detailed feedback on our dental support team and our practice management system. We are happy to hear about your positive experience with our dental support team. We are activtely working towards improving ABELDent's user-friendliness by implementing features that simplify workflows. We are looking forward to improving your experience with ABELDent even more with upcoming updates.
[sensitive content hidden] is very helpful!! Thank you 😊
Avantages :
It’s very user friendly and most staff have an easy transition using
Inconvénients :
The accounting aspect of the software is not ideal most of the time and I wish texting appointment reminders were included in pricing
Réponse de l'équipe de ABELDent
il y a 2 ans
Thank you for reviewing our all in one dental software! We try to keep our software as accessible and intuitive as possible to provide a simpler experience for everyone. We invite you to contact us about the accounting aspect of the software so that we can hear your feedback on how we can improve ABELDent. Thank you for your thoughts on texting and being included in the pricing. We strive to keep our pricing fair based on the third-party costs we incur. Thank you again for taking the time to review ABELDent dental software!
Ease of Use
Avantages :
We use Abel on a day to day bases, we like the ease of use and the access to support when questions are needed.
Inconvénients :
We wish treatment manager was alittle more user friendly and you could access all options via that page
Réponse de l'équipe de ABELDent
il y a 2 ans
Thanks for taking the time to review ABELDent dental software. We are happy to hear that our comprehensive practice management software is easy to use. We are also glad your team finds ABELDent's 24/7 support accessible when you have questions. Thank you for your honest feedback on ABELDent's treatment manager. We will keep your feedback in mind for future improvements to our dental software.
Office changeover
Avantages :
Easy to use and very comprehensive. Employees all like it.
Inconvénients :
Large database that cannot cannot clean up older providers easily.
Réponse de l'équipe de ABELDent
il y a 2 ans
Thank you for reviewing our all in one dental software solution! We value your honest feedback on our practice management system. We are glad that your team likes using ABELDent for its ease of use and comprehensive capabilities. We invite you to reach out to our support team regarding cleaning up your database. We are happy to help you with any support you may need.
Abeldent Review
Commentaires : I have been using ABELDent since 2004 and I like the software very well. Ms. Apurva Vashisht she is an excellent sales associate explained very clearly about all benefits can be achieved from ABELDent software to improve our dental business scheduling and including other benefits. Excellent ABELDent technical support team, they go beyond to resolve any issues affecting ABELDent software.
Avantages :
Ease of use software, user friendly it has potential for adding useful features.
Inconvénients :
A bit slow software. Sometimes glitches occurs with SQL services (2 out 10 services not running) after restarting the server PC, you have to go manually select not running SQL services to run. The default backup should not be in C drive, if C drive die you lose the backup, it is better to have your backup in a different drive. Does not have Medical/Dental dictation software with speech recognition, it would be the best to have instead of typing.
Réponse de l'équipe de ABELDent
il y a 3 ans
Thank you for your review and for being a long-time ABELDent client! Your feedback about adding useful features rings true! Our goal is to be your All in One solution! With our new products ABELDent LS+ (local solution) and ABELDent CS (our cloud solution), we are confident that we will continue to expand our features to support our customers even better. This also includes our voice activated perio charting, which eliminates much of the typing. We are sorry to hear that SQL Server is giving you some problems. Microsoft SQL Server is the most popular and one of the most stable databases globally, and these types of issues are very unusual. Simple actions like reinstalling SQL will typically clear up these types of problems with services and performance. Our technical support team will be happy to look at the specific errors and advise on the resolution. Our SQL backups can easily be directed to any drive. Of course, the local SQL backup does not replace a good regular offsite backup.
Abeldent LS+
Commentaires : I have been a client with Abeldent for more than 35years and from their business office to technical support they have always been a pleasure to work with. The new Abeldent LS+ has been easy to learn and adapt to, all of our staff have taken to it very quickly.
Avantages :
Installation was seamless. Tutorials and education provided was easy to follow. In house training the best! Support always helpful and available.
Inconvénients :
Needs more information on the business end for accounting. Daily Summarized Totals need to break down as previous programs did. Grand Totals of patients accounts not available in financials.
Réponse de l'équipe de ABELDent
il y a 3 ans
Thank you for reviewing our dental software! We appreciate your long-time loyalty to our product and patience in letting us evolve into the all in one practice management dental software solution we are today. We are pleased that our modern version, ABELDent LS+, has been so easy to learn for your whole team. We look forward to continuing to provide you with top-notch educational content as well as unmatched live answer support. Regarding the accounting aspect, this is great feedback. If possible could we have one of our trainers reach out to you, or you are welcome to contact us. We would like to review these requirements with you and see if there is any insight we can provide to you with future updates.
Upgrade has been awesome
Commentaires : [sensitive content hidden] and the rest of the staff were so amazing. They really made sure we had a seamless upgrade. I can't thank them enough. They are a phenomenal team. I would highly recommend them. Thank you!!
Avantages :
user friendly, so efficient, love the icons, does everything we need
Inconvénients :
we still use walk in slips which have not been updated. the appointments that people have are duplicated on the sheet at the bottom, so that section is not helpful
Réponse de l'équipe de ABELDent
il y a 2 ans
Thank you for reviewing ABELDent dental software! We appreciate your feedback on our practice management software and our support and training team. ABELDent provides features that allow for an entirely paperless practice experience. For instance, transitioning from walk-in slips to our email feature may improve your workflow. If you have any questions about our paperless software capabilities, please call us at 1-800-267-ABEL (2235), extension 1. Thank you again for your kind recommendation!
Abeldent software user since the late 89’s
Commentaires : Great!
Avantages :
Been using Abeldent for over 30 years. The product has regularly evolved to meet the market reality. Customer service has always been supportive. (Specially last experience with [SENSITIVE CONTENT])
Inconvénients :
The appearance of the interface of the appointment book (would like something lighter)
Réponse de l'équipe de ABELDent
il y a 3 ans
Thank you for reviewing our practice management software. We appreciate your long-time loyalty to our product! We are proud to hear that we have been evolving steadily to provide your team with the best possible solutions for patient care. Our support team is always available to help you with any inquiries or issues you may be facing. Regarding the appearance of the appointment book, you can adjust the colours to your preference. Navigate to File / Update / Scheduler Setup, select the Work To Do tab, then select each item and click the Background Color button to select whatever color you like.
Abel Review
Commentaires : We have been using Abel since 1995, and have never looked for a new software
Avantages :
Abel is easy to use, support is very helpful!
Inconvénients :
The new payment screen, the amount may differ from what is showing on the financial screen.
Réponse de l'équipe de ABELDent
il y a 3 ans
Thank you for your continued support of ABELDent! You have seen our software grow and evolve through the years towards the modern solution you have today. We are happy that our product is easy for your team to use, and that support has been helpful for you! We look forward to continuing to provide you with updates and improvements to make practice management as easy as possible for your team. Please reach out to us at 1-800-267-2235, so we may understand and assist you concerning the different information being displayed on the new payment screen from what is showing on the financial screen. Thank You!
software support
Commentaires : We are starting to implement features we have not been utilizing and requiring support.
Avantages :
It is fairly easing to use. I like the ability to create a scheduling template.
Inconvénients :
It seems like when there is an update often it creates a problem in another area
Réponse de l'équipe de ABELDent
il y a 3 ans
Thank you for reviewing our software! We are happy to hear you find ABELDent easy to use and that the scheduling template capabilities have been helpful for you. Our updates are designed to improve your overall experience with our product. We try to be pretty quick about patches and bug fixes to ensure you have the best experience and can remain as productive as possible. It is important to remember that there may be some initial bugs across all types of software when there are updates. If you encounter any bugs, we encourage you to contact our support team so we can work to find a fix for you quickly.
Manager
Commentaires : Excellent
Avantages :
Work flow schedules billing Customer support
Inconvénients :
support wait times getting soft ware changes made can be difficult
Réponse de l'équipe de ABELDent
il y a 2 ans
Thank you for reviewing ABELDent dental software! We are glad you find our all in one practice management workflow, scheduling, and billing functionalities useful. At year-end, our support team gets a lot of inquiries about fee guides, which is why you may sometimes experience wait times around December – January. To save you time, we have fee guide download instructions, video walkthroughs, and fee guide downloads available 24/7/365 on myABEL. Thank you for using ABELDent, and we look forward to continuing to provide you with top-quality dental software.
good system
Commentaires : Very good system.
Avantages :
Able to have all components of pt profile available on screen without closing/opening variety of windows
Inconvénients :
Sometimes errors are made and without rapid response from customer service, becomes frustratingEspecially when training new employees on the system
Réponse de l'équipe de ABELDent
il y a 2 ans
Thank you for reviewing our all in one dental software! We appreciate your honest review of our practice management system. We are glad that you enjoy the single-screen approach we have in place to reduce the time needed to find patient information. We hope our incoming features continue to help make practice management easier for you. Our support team is continually working to provide actionable help as quickly as possible for ABELDent users. We recommend looking at our quick and easy training videos on MyABEL for new hires on our learning management system. Our catalog of learning videos is always being updated to help new hires transition to ABELDent smoothly.
Abel cloud base
Commentaires : I've always enjoyed using AbelDent over other Dental programs
Avantages :
user friendly program, easy to navigate between tabs
Inconvénients :
we are on cloud base and with the old version we used to be able to have 2 Abel windows open at the same time. however [SENSITIVE CONTENT] showed me a work around for the contact list.
Réponse de l'équipe de ABELDent
il y a 2 ans
Thank you for reviewing our Cloud dental software! We are happy that you are enjoying ABELDent Cloud's user friendly features and simplified navigation tools. We look forward to continuing to provide you with user friendly features that help you save time and accomplish more.
Good
Avantages :
I am happy with the portal feature. We are just starting to use it and everyone is excited about it.
Inconvénients :
One con is having to do a lot of clicks to: print claims, predeterminations... It seems the newer the version the more clicks have to be done
Réponse de l'équipe de ABELDent
il y a 3 ans
Thank you for taking the time to review ABELDent. We are pleased to hear that your team is excited about using our Portal. We look forward to your office thriving with simplified patient communication! In regards to your con, we invite you to contact us, so we can put you in touch with one of our trainers to learn more about the improved workflows with our newer products! We are sure we can help reduce the number of clicks for you. Our goal is to improve your experience and continually make the workflows more user-friendly, so it will also help us learn where we may need to improve further.
Impressed with all the functions and feature of Abledent CS
Avantages :
I firmly believe that the training for this product was what allowed us to be able to able to take advantage of all the great feature this program has to offer. This company has an amazing team who is there for thier clients. Abledent CS has helped us advance our services and patient experience and have great features to assist in keeping up with COVID-19 protocols.
Inconvénients :
We have had a few glitches along the way but all have been resolved in a timely manner.
Réponse de l'équipe de ABELDent
il y a 4 ans
Thank you for your kind and in-depth review of our software. We are happy that our team has met your needs and helped you make the most of our software! We are also pleased to hear that ABELDent CS is helping you advance your services and patient experiences. Our ongoing updates prioritize the health and safety of your team and your patients. We are focused on providing you with COVID-19 documentation and resources to make interactions with your patients safer and more comfortable. We hope you continue to enjoy ABELDent CS, and look forward to providing you with future updates!
