---
description: Track-It! : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Track-It! - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [Track-It\!](/software/67028/track-it)

# Track-It\!

Canonical: https://fr.capterra.ca/software/67028/track-it

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> Track-It\! Help Desk, tout le nécessaire pour la gestion du service d'assistance informatique. Complet, facile à utiliser et rentable,
> 
> Conclusion : 77 utilisateurs lui ont donné la note de **4.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Track-It\!?

Track-It\!, tout le nécessaire pour la gestion du service d'assistance informatique. Complet, facile à utiliser et rentable, Track-It\! Help Desk est conçu spécifiquement en ayant à l'esprit les besoins des petites et moyennes entreprises.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.0/5** | 77 Avis |
| Simplicité | 4.1/5 | D'après l'ensemble des avis |
| Support client | 4.1/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 3.9/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 3.9/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: BMC Software
- **Fondé**: 1998

## Contexte commercial

- **À partir de**: 995,00 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, espagnol, français, portugais
- **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Inde, Mexique, Royaume-Uni, États-Unis

##  Fonctionnalités

- Alerts/Escalation
- Analytique
- Définition des priorités
- Gestion de la base de connaissances
- Gestion des accords de service
- Gestion des changements
- Gestion des connaissances
- Gestion des incidents
- Gestion des ressources informatiques
- Portail libre-service
- Rapports et analyses
- Routage automatisé
- Stratégie de marque personnalisable

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)

## Catégories connexes

- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)
- [Logiciels pour centres de services](https://fr.capterra.ca/directory/31027/service-desk/software)
- [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software)
- [Logiciels de gestion des ressources informatiques](https://fr.capterra.ca/directory/30077/it-asset-management/software)
- [Logiciels de bases de connaissances](https://fr.capterra.ca/directory/32454/knowledge-base/software)

##  Logiciels similaires

1. [Freshdesk](https://fr.capterra.ca/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews)
4. [Zoho Desk](https://fr.capterra.ca/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
5. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews)

## Avis

### "I have worked for more than 4 years with the application and it is very useful to classify incidents" — 4.0/5

> **Italo** | *22 mars 2018* | Taux de recommandation : 7.0/10
> 
> **Avantages**: The knowledge database is very broad, it is very good to classify types of incidents and to measure the productivity of the work team.
Its cost is not very high
> 
> **Inconvénients**: Apparently there is no version for Android or IOS, sometimes I think the application is a bit slow and the design is a little outdated.
> 
> Good control of the Helpdesk department management and reporting

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### "Simple UI Ticketing Tool with Rooms for Improvement" — 4.0/5

> **Agus** | *11 mai 2025* | Services et technologies de l'information | Taux de recommandation : 8.0/10
> 
> **Avantages**: Simple interface making it easier to focus, and many options to customize the ticket arrangement. You can respond your ticket(s) via email.
> 
> **Inconvénients**: Non-friendly UI, display not easy to navigate making it hard to find nor manage tickets.
> 
> This ticketing tool helps you get the job done efficiently when properly set up. The UX/UI could be better.

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### "Track-It is Simple and Not for Everyone" — 3.0/5

> **Utilisateur vérifié** | *31 mai 2024* | Hôpitaux et soins de santé | Taux de recommandation : 5.0/10
> 
> **Avantages**: It is simple to use, and fairly easy to manage and is well suited for small business needing to track and escalate changes, support and documentation for resolutions that happen often.
> 
> **Inconvénients**: It is not as scalable as some other solutions. It works well for what it is, but it also has limited options for integrations, and also in the self-service portal area it is very basic.

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### "Great Helpdesk Ticketing Software" — 4.0/5

> **Adam** | *21 novembre 2024* | Produits chimiques | Taux de recommandation : 7.0/10
> 
> **Avantages**: I really liked the ease of use and all of the functionality provided
> 
> **Inconvénients**: Some tasks seemed more cumbersome then they should have been

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### "GUI" — 4.0/5

> **Sarvesh** | *11 octobre 2018* | Biotechnologie | Taux de recommandation : 8.0/10
> 
> **Avantages**: interface is overall  good and user friendly
> 
> **Inconvénients**: performance is poor over the time need so optimization techniques for DB
> 
> Great

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/67028/track-it)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/67028/track-it> |
| de-AT | <https://www.capterra.at/software/67028/track-it> |
| de-CH | <https://www.capterra.ch/software/67028/track-it> |
| en | <https://www.capterra.com/p/67028/Track-It/> |
| en-AE | <https://www.capterra.ae/software/67028/track-it> |
| en-AU | <https://www.capterra.com.au/software/67028/track-it> |
| en-CA | <https://www.capterra.ca/software/67028/track-it> |
| en-GB | <https://www.capterra.co.uk/software/67028/track-it> |
| en-IE | <https://www.capterra.ie/software/67028/track-it> |
| en-IL | <https://www.capterra.co.il/software/67028/track-it> |
| en-IN | <https://www.capterra.in/software/67028/track-it> |
| en-NZ | <https://www.capterra.co.nz/software/67028/track-it> |
| en-SG | <https://www.capterra.com.sg/software/67028/track-it> |
| en-ZA | <https://www.capterra.co.za/software/67028/track-it> |
| es | <https://www.capterra.es/software/67028/track-it> |
| es-AR | <https://www.capterra.com.ar/software/67028/track-it> |
| es-CL | <https://www.capterra.cl/software/67028/track-it> |
| es-CO | <https://www.capterra.co/software/67028/track-it> |
| es-CR | <https://www.capterra.co.cr/software/67028/track-it> |
| es-DO | <https://www.capterra.do/software/67028/track-it> |
| es-EC | <https://www.capterra.ec/software/67028/track-it> |
| es-MX | <https://www.capterra.mx/software/67028/track-it> |
| es-PA | <https://www.capterra.com.pa/software/67028/track-it> |
| es-PE | <https://www.capterra.pe/software/67028/track-it> |
| fr | <https://www.capterra.fr/software/67028/track-it> |
| fr-BE | <https://fr.capterra.be/software/67028/track-it> |
| fr-CA | <https://fr.capterra.ca/software/67028/track-it> |
| fr-LU | <https://www.capterra.lu/software/67028/track-it> |
| it | <https://www.capterra.it/software/67028/track-it> |
| nl | <https://www.capterra.nl/software/67028/track-it> |
| nl-BE | <https://www.capterra.be/software/67028/track-it> |
| pt | <https://www.capterra.com.br/software/67028/track-it> |
| pt-PT | <https://www.capterra.pt/software/67028/track-it> |

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