--- description: Preferred Patron Loyalty : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Preferred Patron Loyalty - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de fidélisation client](/directory/10031/customer-loyalty/software) > [Preferred Patron Loyalty](/software/78966/preferred-patron-loyalty) # Preferred Patron Loyalty Canonical: https://fr.capterra.ca/software/78966/preferred-patron-loyalty Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/78966/preferred-patron-loyalty?page=2) > Gérez votre propre programme personnalisé de fidélisation des clients. Reconnaissez les clients pour leurs achats et/ou visites, améliorez le taux de fidélisation et stimulez la croissance de votre entreprise. > > Conclusion : 109 utilisateurs lui ont donné la note de **4.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Preferred Patron Loyalty? Les PME et grandes entreprises de divers secteurs basées aux États-Unis, au Canada et en Angleterre. Parfait pour les commerçants indépendants, les chaînes de magasins, les communautés et les franchises. Les entreprises B2B et B2C. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.9/5** | 109 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Preferred Patron Loyalty - **Fondé**: 2004 ## Contexte commercial - **À partir de**: 29,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Afrique du Sud, Australie, Bahamas, Canada, Irlande, Philippines, Porto Rico, Royaume-Uni, Émirats arabes unis, États-Unis ## Fonctionnalités - Alerts/Escalation - Analyse de texte - Analyse des sentiments - Analyse des tendances - Analyse visuelle - Base de données de clients - Carte de fidélité - Cartes de fidélité - Communication multicanal - Contrôles/Permissions d'accès - Engagement des clients - Enquêtes et feedback - Formulaires personnalisables - Gestion de l'expérience client - Gestion des abonnements - Gestion des campagnes - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des comptes - Gestion des contacts - Gestion des enquêtes et sondages - Gestion des modèles - Gestion des promotions - Gestion des récompenses - Historique des clients - Importation et exportation de données - Intégration des employés - Intégration des médias sociaux - Logiciels CRM (gestion de la relation client) - Messagerie SMS - Modèles personnalisables - Notes et commentaires - Planification - Planification de l'édition - Prise en charge de plusieurs langues - Promotion sociale - Rapports et statistiques - Recherche/Filtre - Répertoire de membres - Score "health score" - Suivi de l'activité des clients - Suivi de l'engagement - Suivi des activités - Suivi des interactions - Suivi des plaintes - Suivi des problèmes - Suivi et analyse de l'utilisation - Tableau de bord - Tableau de bord d'activités - Visualisation de données ... et 13 fonctionnalités supplémentaires ## Intégrations (18 au total) - Bandwidth - Dealertrack DMS - EZ Texting - IVision - Infor CRM - Kaleyra - Lightspeed Retail - Plivo - Pxier Sales and Catering - Pxier Salon and Spa - SimpleTexting - Square Point of Sale - Tango - Text Request - Twilio ... et 3 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) ## Category - [Logiciels de fidélisation client](https://fr.capterra.ca/directory/10031/customer-loyalty/software) ## Catégories connexes - [Logiciels de fidélisation client](https://fr.capterra.ca/directory/10031/customer-loyalty/software) - [Outils de content marketing](https://fr.capterra.ca/directory/30796/content-marketing/software) - [Logiciels d'avis client](https://fr.capterra.ca/directory/30679/customer-reference-management/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) ## Logiciels similaires 1. [Guusto](https://fr.capterra.ca/software/186209/guusto) — 4.9/5 (3466 reviews) 2. [Kangaroo](https://fr.capterra.ca/software/149363/kangaroo-rewards) — 4.9/5 (250 reviews) 3. [Tango](https://fr.capterra.ca/software/146809/e-gift-card-rewards-and-incentives) — 4.8/5 (521 reviews) 4. [Smile.io](https://fr.capterra.ca/software/169446/smile-io) — 4.9/5 (67 reviews) 5. [Trustpilot](https://fr.capterra.ca/software/169618/trustpilot) — 4.5/5 (1202 reviews) ## Avis ### "Preferred Patron Has Positive Impact" — 5.0/5 > **Jennie** | *12 juin 2025* | Produits alimentaires | Taux de recommandation : 10.0/10 > > **Avantages**: Easy to set up and use. Customizable to my needs. Ongoing technical support was always prompt and friendly. > > **Inconvénients**: Nothing to note at this time. Preferred Patron has had a positive impact on my customer loyalty base. > > "I have been a customer of Preferred Patron for over 10 years. The connection the program has created between my business and my customers is fantastic. We have many seasonal customers who have commented that they appreciate receiving our emails when they are not in our area as a way of keeping up with news. This also keeps our business front of mind when they return to our area for the summer. Our customers who are here year round love taking advantage of the points program and, I believe the program has had a significant positive impact on customer loyalty. The support team at Preferred Patron is very friendly with prompt response times. They are very patient with explanations of the system that even a low tech person like myself can understand. I highly recommend this loyalty program and the team at Preferred Patron." ----- ### "Top value for great service: A gem" — 5.0/5 > **Aaron** | *9 avril 2024* | Sécurité et enquêtes | Taux de recommandation : 10.0/10 > > **Avantages**: Initially I was drawn to the value and the fact that they gave us the API. Their software wasn't invasive and was easy to implement. However we have used the customer support system a great deal since purchase to help us with any kinks or understanding. The support staff was always immediate to respond and extremely helpful. At no extra cost the fact they offer such gr at lifetime care at such a great cost is a blessing in todays marketplace. > > **Inconvénients**: The help pages could do with some help for the operating side. It would help me clean us things quicker without having to bother the support. > > Great. Has been the implementation of this program much easier and cheaper than doing it ourselves. ----- ### "Excellence campaign, excellence options" — 5.0/5 > **Luimer** | *29 avril 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: It is powerful but simple, low cost but it works wonders, we liked that they had the free trial shows how capable this platform can be, you can create marketing campaigns through sms > > **Inconvénients**: We have not had any problems with this platform, I hope we do not have it yet, we also hope that it will continue to be updated as the world progresses > > With the campaigns we get more directly to our customers and we benefit in sales ----- ### "A great experience" — 5.0/5 > **Rafael** | *21 mars 2023* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: - Very high level of communication and support from all of Preferred Patron Teams.- They are willing to climb over mountains to help resolve issues.- Preferred Patron made it a true partner experience right off from the beginning. > > **Inconvénients**: none so far and wanted to stay that way. > > We are a Point of Sales Solution provider focused in the quick service restaurant space. It took a while for us to find and filtered out target partners for our system implementation needs. We finally found and have chosen the Preferred Patron Loyalty and Gift Card platform as our partner. We have completed many comprehensive and complex API integrations to our POS platform, mobile application, online ordering module and member website, in a timely fashion. During the process, we found their API to be well documented, easy to use and reliable to our integration. The support we receive from them has always been excellent and timely. They have shown us they are committed to helping us succeed and now we have a true partner we can rely on and forward with this loyalty and gift card extension to our clients. ----- ### "Review2024" — 4.0/5 > **Gail** | *22 mars 2024* | Vente au détail | Taux de recommandation : 7.0/10 > > **Avantages**: Easy to navigate and helpful staff. Always good to walk me through my learning and questions > > **Inconvénients**: I feel there is more available that we are not utilizing and knowing more of what all the features are would be nice. ----- Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/78966/preferred-patron-loyalty?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/78966/preferred-patron-loyalty) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées