---
description: Instant Housecall : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
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title: Instant Housecall - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de prise en main à distance](/directory/30928/remote-support/software) > [Instant Housecall](/software/93546/instant-housecall)

# Instant Housecall

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> Logiciel d'assistance à distance qui vous permet de visualiser et de contrôler n'importe quel PC ou Mac, à la demande, en cas de panne/réparation et sans surveillance pour les PC gérés.
> 
> Conclusion : 12 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise Instant Housecall?

Solution d'assistance à distance qui permet aux techniciens informatiques et aux petites entreprises informatiques de fournir aux utilisateurs divers outils de réparation automatiques intégrés qui protègent en toute sécurité les PC via des pare-feu.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.6/5** | 12 Avis |
| Simplicité | 4.4/5 | D'après l'ensemble des avis |
| Support client | 4.4/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.5/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Instant Housecall
- **Fondé**: 2005

## Contexte commercial

- **À partir de**: 29,00 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Android (mobile)
- **Langues**: anglais
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus

##  Fonctionnalités

- Accès et contrôle à distance
- Accès sans surveillance
- Chat en temps réel
- Clavardage et messagerie
- Contrôles/Permissions d'accès
- Dépannage
- Enregistrement de session
- Outils de diagnostic
- Partage d'écran
- Partage des fichiers
- Rapports et analyses

## Intégrations (1 au total)

- PayPal

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat/Clavardage

## Category

- [Logiciels de prise en main à distance](https://fr.capterra.ca/directory/30928/remote-support/software)

##  Logiciels similaires

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2. [TeamViewer ONE](https://fr.capterra.ca/software/122252/teamviewer) — 4.6/5 (11620 reviews)
3. [AnyDesk](https://fr.capterra.ca/software/149595/anydesk) — 4.6/5 (1781 reviews)
4. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews)
5. [Iperius Remote](https://fr.capterra.ca/software/219280/iperius-remote) — 4.3/5 (227 reviews)

## Avis

### "Great remote desktop software for IT" — 5.0/5

> **Dave** | *19 avril 2021* | Services et technologies de l'information | Taux de recommandation : 10.0/10
> 
> **Avantages**: We repair computers and have used Instant Housecall for over a decade. It is invaluable for assisting our customers. It is also great for unattended access to servers.
> 
> **Inconvénients**: I don't have any cons other than it's not free but who would write software this good for free?
> 
> Saves a lot of time by remotely setting someone up/fixing an issue rather than explaining over the phone.

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### "The software I deploy to every customer" — 5.0/5

> **Bryan** | *6 juin 2021* | Matériel informatique | Taux de recommandation : 10.0/10
> 
> **Avantages**: IHC is my go-to software for review troubleshooting, diagnostics and repair. I've used it to assist in performing full installations of Windows as well as normal cleaning and updating.
> 
> **Inconvénients**: Occasional hiccups connecting to Macs, but always sufficient to start troubleshooting.
> 
> I couldn't live without it now.

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### "Stay clear of Multi factor authentication" — 3.0/5

> **Bill** | *18 août 2020* | Services et technologies de l'information | Taux de recommandation : 0.0/10
> 
> **Avantages**: Does the job as a remote support software
> 
> **Inconvénients**: Multi factor authentication if your phone breaks you won't be able to use it and \[SENSITIVE CONTENT HIDDEN\] will not assist
> 
> \[SENSITIVE CONTENT HIDDEN\] Unhelpful

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### "My favorite remote-support tool" — 5.0/5

> **Ken** | *3 juin 2021* | Services et technologies de l'information | Taux de recommandation : 10.0/10
> 
> **Avantages**: Instant Housecall has eliminated my need to be on-site at the client's location in at least 90% of my service and troubleshooting calls.  And by being so easily accessible, I can solve "simple" problems and demonstrate solutions that would have gone unasked and unanswered previously because they wouldn't have justified an on-site service call.  Unlike some other remot-support software I've used in the past, there is never a problem talking a first-time user through the setup process.  My clients love the program almost as much as I do\!
> 
> **Inconvénients**: On rare occasions the Unattended Access doesn't connect, indicating "Customer is offline," even though the remote computer is up and running.  A more descriptive explanation would be helpful, ideally with some troubleshooting procedure.
> 
> I'm able to provide better, more timely service to my clients as a result of using Instant Housecall.  And they appreciate the improved accessibility to me that they have as a result of this program.  On those rare occasions when I've needed support, \[SENSITIVE CONTENT HIDDEN\] has always taken excellent care of me and led me to a swift resolution.

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### "Makes remote access for my IT guy a breeze\!" — 5.0/5

> **Utilisateur vérifié** | *3 avril 2019* | Comptabilité | Taux de recommandation : 10.0/10
> 
> **Avantages**: No installation necessary. Easy to connect with my IT guy and get help when needed.
> 
> **Inconvénients**: I have not experienced any issues with Instant Housecall in 10 years of using it with my IT guy.
> 
> I work remotely and I use my computer six days a week. I can't afford to drop my computer off at a repair place with no guarantee of when they'll get to it. Instant Housecall allows my IT guy to remotely access my computer and troubleshoot any issues quickly and easily. I didn't have to install anything on my end; just click on a link provided via email by my IT guy and Instant Housecall took care of the rest. It even left a little icon on my desktop so whenever I am having issues, my IT guy is literally one click away. 

Many people use TeamViewer for remote access to computers and I think TeamViewer is great for normal business interactions. Instant Housecall sets itself apart as the best tool for remote technical support. It offers tons of features for IT businesses. My IT guy can remotely run files, reboot my computer in safe mode, he has even completely reformatted my hard drive once remotely.  We can live chat when necessary. If the connection is lost with my IT guy, Instant Housecall automatically reconnects without any action on my part. I can't say enough good about Instant Housecall\!

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/93546/instant-housecall)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/93546/Instant-Housecall/> |
| en-AE | <https://www.capterra.ae/software/93546/instant-housecall> |
| en-AU | <https://www.capterra.com.au/software/93546/instant-housecall> |
| en-CA | <https://www.capterra.ca/software/93546/instant-housecall> |
| en-GB | <https://www.capterra.co.uk/software/93546/instant-housecall> |
| en-IE | <https://www.capterra.ie/software/93546/instant-housecall> |
| en-IL | <https://www.capterra.co.il/software/93546/instant-housecall> |
| en-IN | <https://www.capterra.in/software/93546/instant-housecall> |
| en-NZ | <https://www.capterra.co.nz/software/93546/instant-housecall> |
| en-SG | <https://www.capterra.com.sg/software/93546/instant-housecall> |
| en-ZA | <https://www.capterra.co.za/software/93546/instant-housecall> |
| fr | <https://www.capterra.fr/software/93546/instant-housecall> |
| fr-BE | <https://fr.capterra.be/software/93546/instant-housecall> |
| fr-CA | <https://fr.capterra.ca/software/93546/instant-housecall> |
| fr-LU | <https://www.capterra.lu/software/93546/instant-housecall> |

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