--- description: InfoFlo : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: InfoFlo - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de gestion de dossier patient](/directory/30590/patient-case-management/software) > [InfoFlo](/software/96628/infoflo) # InfoFlo Canonical: https://fr.capterra.ca/software/96628/infoflo Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/96628/infoflo?page=2) > Le CRM complet le plus abordable du marché. Seulement 99 dollars par utilisateur. Très facile à utiliser avec des modules complémentaires en option pour bénéficier d'un set sur mesure. > > Conclusion : 96 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise InfoFlo? InfoFlo est adapté à tout type d'entreprises : ce système CRM peut être facilement personnalisé pour répondre aux besoins de n'importe quel secteur. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 96 Avis | | Simplicité | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: InfoFlo Solutions - **Pays**: Toronto, Canada - **Fondé**: 2017 ## Contexte commercial - **À partir de**: 20,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, danois, espagnol, français, hongrois, italien, néerlandais, russe, turc - **Pays disponibles**: Allemagne, Australie, Canada, Chine, France, Irlande, Japon, Nouvelle-Zélande, Pays-Bas, Royaume-Uni, Singapour, Suède, États-Unis, Îles Caïmans ## Fonctionnalités - Automate d'appel - Base de données de clients - Base de données de contacts - Contacts partagés - Distribution automatique des appels - Enregistrement des appels - Enregistrements - Facturation - Gestion de la base de connaissances - Gestion de la communication - Gestion de projets - Gestion des abonnements - Gestion des campagnes - Gestion des cas - Gestion des centres d'appel - Gestion des clients - Gestion des conflits - Gestion des contacts - Gestion des documents - Gestion des donateurs - Gestion des flux de travail - Gestion des formulaires - Gestion des leads - Gestion des listes d'attente - Gestion des rendez-vous - Gestion des tâches - Gestion du pipeline de ventes - Historique des clients - IVR - Identification de l'appelant - Journalisation des appels - Liaisons SIP - Marketing par courriel - Messagerie vocale - Notes de cas - Planification - Planification des rendez-vous - Portail client - Portail libre-service - Rapports personnalisables - Recherche/Filtre - Routage des appels - Suivi des appels - Suivi des conversions - Suivi des statuts - Suivi des échéances - Suivi du temps - Tableau de bord d'activités - Transfert de fichiers - VoIP ... et 39 fonctionnalités supplémentaires ## Intégrations (8 au total) - Gmail - Google Calendar - Google Contacts - Microsoft 365 - Microsoft Outlook - QuickBooks Online - QuickBooks Online Advanced - WordPress ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de gestion de dossier patient](https://fr.capterra.ca/directory/30590/patient-case-management/software) ## Catégories connexes - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software) - [Logiciels de lead management](https://fr.capterra.ca/directory/30017/lead-management/software) - [Logiciels de gestion des cas juridiques](https://fr.capterra.ca/directory/20040/legal-case-management/software) - [Logiciels de gestion de contacts](https://fr.capterra.ca/directory/30016/contact-management/software) ## Logiciels similaires 1. [HubSpot CRM](https://fr.capterra.ca/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 2. [Salesforce Sales Cloud](https://fr.capterra.ca/software/61368/salesforce) — 4.4/5 (18768 reviews) 3. [Zoho CRM](https://fr.capterra.ca/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 4. [Bigin by Zoho CRM](https://fr.capterra.ca/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 5. [Dynamics 365](https://fr.capterra.ca/software/157279/dynamics-365) — 4.4/5 (5811 reviews) ## Avis ### "Support is difficult to contact" — 5.0/5 > **Mark** | *27 octobre 2018* | Services financiers | Taux de recommandation : 3.0/10 > > **Avantages**: I like this software because it is a one time cost and I feel that I own it. Subscription based pricing seems more affordable but it makes things extremely expensive if CRM is a permanent addition. I like Infoflo because I think it has most of the features that I need. I had a relatively well known CRM software program before Infoflo but it began to crash and the provider has changed to an enterprise program with an expensive monthly subscription, no individual user options and wouldn't support an individual user so I had to start over. > > **Inconvénients**: The downside of Infoflo software is that you have to be proficient at maintaining and trouble shooting computer issues. Apparently a lot of the problems come from changes made automatically by my Norton antivirus software\! I had a problem where Infoflo would not start automatically and I had to restart it manually. This continued for several months until it just wouldn't start. This was corrected when I asked support and they told me that I had to download updates. This was the first that I had heard of this. I thought software should work without updates. The most recent problem was that the program was not displaying any of the text describing the any of the links. I was "down" for several weeks. I finally walked into Infoflo's offices with my computer and they fixed the problem for me. My Norton antivirus had automatically deleted a file\! I would have never figured it out on my own. > > I think Infoflo is a good CRM program, but it is not for someone who does not have computer support. Given that you own the software, it is much less expensive than subscription based programs. ----- ### "I'm working with InfoFlo for more than 5 years. Great features for a truly low price." — 5.0/5 > **Aleksandros** | *7 février 2018* | Taux de recommandation : 10.0/10 > > **Avantages**: - Value for money - Business layout - Ease of use - Overall experience - suited for small to big size labels > > **Inconvénients**: The official APP of the product recently released and still needs some improvements which I'm sure that this will be fixed ASAP from the label. > > I organized my label and I understood my clients better ----- ### "Carmel Vision's InfoFlo is software I can't live without\!" — 4.0/5 > **Lorraine** | *7 février 2018* | Rédaction et correction | Taux de recommandation : 10.0/10 > > **Avantages**: InfoFlo is a powerful organization tool that puts all your data, emails, notes and documents at your fingertips. Incredibly powerful linking system lets you set up webs that ensure data and documents can be accessed from everywhere. Forgot what you named the document? Find it by accessing a company or contact it related to, in the project history, or in a category. Attach phone recordings to the caller, company and project. Emails file automatically against the sender/receiver and, optionally , project. This is a CRM, document manager (including version control), email client, task manager, event manager, project manager and notes manager all rolled into one powerful and very inexpensive product. A host of highly affordable optional add-ons enable integrated invoicing or integration with your accounting system, PBX integration, phone call recording, email marketing, email analytics, list management, automated backup, Google integration, Outlook integration, use on mobiles and tablets... The add-ons list just keeps growing. The system allows a high degree of customization to accommodate the data you want to store, arranged your way. Fully network-capable with sophisticated access management, this is a tool no business should be without. Actually, it's a tool every Windows user should have on their computer and use daily. Take a free trial. By the end of the month, you will wonder how you ever lived without it. Videos help you learn to use it and the support is good. > > **Inconvénients**: Very few: No comprehensive user guide, but it's quite intuitive. Sometimes support staff can be a little unclear in responses, but they always clarify if asked. It freezes or throws an error message very occasionally, which I suspect is related to memory. Seems to occur when there's a lot going on. Thankfully, merely closing and immediately re-opening the application fixes everything with no data loss. I cannot access documents in InfoFlo to upload to a website. I have to copy them to somewhere else on my computer first. A very minor inconvenience. Doesn't apply to email - it's easy to pick a document from anywhere in InfoFlo and copy into an email, or use Attach in the usual way. > > It keeps all my data organized in a manner that ensures nothing gets lost or forgotten. ----- ### "Ups and Downs. The idea behind the program is great\! However, Customer Support needs some work." — 3.0/5 > **Dustin** | *6 février 2018* | Assurance | Taux de recommandation : 6.0/10 > > **Avantages**: Love how it integrates with outlook. We also like how to link groups and individuals to businesses; as well as being able to save documents to the businesses profile. The general layout of the program is good and easy to use. > > **Inconvénients**: First and foremost they really need to work on their customer support. A number of times we have called we have got rude comments/service from who ever answered the phone. Also, its quite annoying when there is something wrong with the software, we have to pay for support to fix it... issues with the software not working should be included in the price of buying the software\!\! There seems to be quite a few bugs that pop up every so often, like not being able to open emails within the program and items not syncing between computers. > > It does help streamline our emails and profiles for all of our clients; saving our emails to each client profile is key for our industry. ----- ### "Excellent CRM for Growing Business" — 4.0/5 > **Willie** | *21 juin 2021* | Santé, bien-être et fitness | Taux de recommandation : 9.0/10 > > **Avantages**: The capability to have the software grow with our needs is so important to our organization. We had launches the program as an attempt to go paperless and had we not done so when we did the impact of the pandemic could have crippled our organization. > > **Inconvénients**: The processing speed can vary depending on the time of day and \# of users that are accessing the system. We do, however, understand that we utilize a lot of data and processing based on the amount of information that is being processed. > > InfoFlo is the common platform that all departments in our organization use from customer service, billing, intake and shipping. The ability to track individual tasks for specific employees and recognize how much capacity each of them have for the day is very useful. ----- Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/96628/infoflo?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/96628/infoflo) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées