15 ans à aider les entreprises canadiennes
à choisir le meilleur logiciel

En savoir plus sur athenaOne

Solution de facturation médicale et de gestion de cabinet qui permet de gérer les réclamations, les rendez-vous, les enregistrements de patients, le reporting, etc.

En savoir plus sur athenaOne

Avantages :

Single login to a completely integrated solution: EMR & PM. Great out of the box reporting tools.

Inconvénients :

This is an additional step that has caused some issues with providers placing cases in the wrong place or not closing them properly.

athenaOne - Notes

Note moyenne

Simplicité d’utilisation
3,8
Service client
3,6
Fonctionnalités
3,8
Rapport qualité-prix
3,5

Probabilité de recommander le produit

7,1/10

athenaOne a reçu une note globale de 3,8 étoiles sur 5 d'après 852 avis d'utilisateurs publiés sur Capterra.

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Filtrer les avis (852)

Amy
President
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

We love all things Athena EMR!

4,0 il y a 2 ans
Sous-titres en français disponibles pour la vidéo
Karissa Faye
Karissa Faye
BSN (É.-U.)
Utilisateur LinkedIn vérifié
Santé, bien-être et fitness, 5 001–10 000 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

easy to use

5,0 il y a 2 ans

Commentaires : I am using it in my work and I have not received any complaint of difficulty or malfunction with payment from the patient and just this week, I have used athenaone as a patient used when I paid my bill from Banner Health. I can truly say it is a very good and recommendable software to use.

Avantages :

It is easy to use, fast and transactions are safe. As of today, I did not encounter any patient that complains when it comes to their billing statements with athenaone software. The statement enters through a link sent via SMS and email, in that way the patients will have choices in whatever mode they want to use to access their medical bill.

Inconvénients :

The only thing I would suggest for improvement is that once the patient settled the bill, they cannot review back immediately the previous bill posted but from the admin side, if there are any query from the patient, all the details can be accessed and viewed by the health care staff so it is still east to assist the patient.

Deborah
Family Nurse Practitioner (É.-U.)
Santé, bien-être et fitness, Travailleur autonome
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Alternatives envisagées :

I got my weekends back!

4,0 il y a 6 mois

Commentaires : Amazing...I have no plans to change at this time as Athena provides me with the best EHR experience I have had in many years!

Avantages :

Athena saves me so much time in the day to day operations of patient care and office management. So many features have been set up to same time for providers that many of the task are a few clicks! Like prescribing, referrals, encounter plans and faxing directly from the EHR. And so much of the patient check in, appointment reminders, result notification and scheduling is automated which helps as I am one provider practice without staff.

Inconvénients :

I wish there were more areas of customization to allow for more unique practice set ups as my practice is boutique. There are tons of areas where you can customize but some of the patient facing messaging is hard coded and I would like to see those areas gain more options for customization. Additionally, I would like better communication and prioritization transparency about fixing coding bugs that impact Athena's capabilities.

Misty
Senior Credentialing Coordinator (É.-U.)
Santé, bien-être et fitness, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Athena Review

4,0 il y a 3 semaines Nouveau

Avantages :

The overall appearance of Athena is by far the best I have used so far.

Inconvénients :

Some of the areas are not very Userfriendly when it comes to credentialing status and Maintenace.

Yolanda
Credentialing (É.-U.)
Hôpitaux et soins de santé, 501–1 000 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Athena Health

3,0 le mois dernier Nouveau

Avantages :

The many advances that have taken place over the years with Athena

Inconvénients :

Getting in touch with Customer service was hard.

Joelle
CCMA (É.-U.)
Cabinets médicaux, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Perspective from a Medical Assistant

4,0 il y a 3 mois

Commentaires : Overall I have enjoyed my use and time with AthenaHealth. I truly appreciated the in depth knowledge the trainers provided, and the time they spent with us following training to ensure we had all of our bases covered.

Avantages :

As a CCMA I am accessing the EMR before, during and often after each visit. I have done everything from prior auths, RX refills, procedure documentation, clinic check-in, injections documentation, and so much more through Athena. I find that I can easily maneuver, document, update and communicate ia Athena systems. I appreciate the adequate training we received through Athena reps, and enjoy the flow of working in the system with ease and fluidity.

Inconvénients :

Rarely, the system will not have the correct or specific code or med I am looking for. The database is wide and as a large offering, however, on a rare occasion i have to improvise.

Dorothy
Practice Manager (É.-U.)
Cabinets médicaux, 11–50 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Going in to second year with Athena

2,0 il y a 2 ans

Commentaires : Due to the number of posting errors, frequent changes of account service managers and the need for additional staff to handle the many issues that come up daily, I would never be able to recommend this product to any office.

Avantages :

There is really little that I can say about liking this software

Inconvénients :

Everything to do with billing claims and posting the monies. In addition, Athena calls and texts our patients excessively, to the point that a lot of them have opted out of notifications. I have had several patients recently who wanted Athena's number to complain about their service. That is another thing, you do not have the phone number of that one go-to person for assistance when you hit a wall.

Lori
COO (É.-U.)
Hôpitaux et soins de santé, 201–500 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Alternatives envisagées :

Perfect for us!

4,0 il y a 9 mois

Commentaires : In general I relate to the mission of Athena and see the work happening to address the hard issues in healthcare which feels supportive.

Avantages :

AthenaOne is focused on making the work we do each day simpler. They listen and use the customer voice to drive changes in the product.

Inconvénients :

First level case responses are gat don’t address the issue adequately.

Teegan
Teegan
Medical Student Intern (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Some good features, but bad layout

3,0 il y a 5 ans

Commentaires : It served its purpose while I was in school and I think it was chosen because it worked with multiple disciplines, but I never considered it for my own practice after graduation. It was too slow and not customizable enough.

Avantages :

The templates and text shortcuts were probably the best part of this software. The ability to add drop down menus and text boxes to your text shortcuts was extremely helpful for creating templates. The ability to share those shortcuts was also very useful for providing the same template to multiple people. Epocrates, which is the prescription side of Athena was also very nice for looking up drug interactions.

Inconvénients :

The layout of this software is terrible. Very confusing and it takes a lot of clicking to access any part of the patient’s chart. Not to mention switching between different sections of the chart requires the doctor who click and wait for the new page to load. This would have been much better if Athena used a more standard SOAP format all on one page.

Shalonda
Purchasing Manager (É.-U.)
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis

Integration with AthenaOne

5,0 il y a 2 mois

Avantages :

Quite a few of our clients currently use this system. With out lab being able to integrate their current patient system with our ERM, our clients do not have to worry bout relearning a whole new system or transferring anything.

Inconvénients :

I do not have any cons about athenaOne at this time.

Kristina
Kristina
Medical Records (É.-U.)
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 2–10 employés
Temps d'utilisation du logiciel : 1 à 5 mois
Source de l'avis

Useful Software

4,0 il y a 4 semaines Nouveau

Avantages :

It’s easy to navigate the program. It was also user friendly and simple to learn.

Inconvénients :

Sometimes I would get loading errors and it would freeze and or pause and need to be restarted.

Stephen
MD, CMIO (É.-U.)
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

Alternatives envisagées :

AthenaHealth meets our needs

5,0 il y a 5 ans

Commentaires : My previous experience is with a large health organization with a home grown EHR. As I was involved in the design of that system, I was initially worried about moving to a vendor product. Thankfully that design experience helped me in the transition over to Athena and allowed my organization to anticipate and mitigate issues with data conversion and implementation that many organizations struggle with when changing systems. Overall our transition was smooth and resulted in minimal loss of productivity.

Avantages :

Easy to use with an intuitive interface that works well for ambulatory providers Company is responsive to issues and "flow-busters" Near zero downtime Revenue stream up significantly

Inconvénients :

Athena may not be tailor made to my specialty, but that is a small trade off for up time and interoperability

Kimberly
MD, Practice owner and manager (É.-U.)
Cabinets médicaux, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Medical practice--My way

5,0 il y a 5 ans

Commentaires : AthenaHealth EHR is an affordable way for a small practice to have a quality EHR. I pay a percent of my collections. I like the tie between what I get paid determines what Athena gets paid. That gives Athena a healthy interest in my business' financial performance.

Avantages :

I love that I have the ability to customize my order sets and templates. I also like that I can draw on the expertise of other medical practice templates so that I didn't have to re-invent the wheel in many instances!

Inconvénients :

Sometimes there is a hesitation in changing "pages". It is a cloud based software so my local internet and the internet where the software is located do play into the speed of use.

Bethany
Revenue Cycle Manager (É.-U.)
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

run away...very fast

1,0 il y a 2 ans

Commentaires : I would NEVER recommend this system to anyone that has any knowledge on how claims and payments should be worked and posted. It's a nightmare.

Avantages :

Easy to use from a claims submission stand point after that it goes down hill fast.

Inconvénients :

Do NOT let Athena co-source with you and do your claims follow up and payments!!

Cameron
Primary Care Physician (É.-U.)
Hôpitaux et soins de santé, 2–10 employés
Temps d'utilisation du logiciel : 6 à 12 mois
Source de l'avis

Worst EHR Imaginable to a Physician

1,0 il y a 6 ans

Commentaires : I am a Family Medicine primary care physician. I have worked w/ my fair share of various EHRs over the years & have to say that, of all the ones I’ve used in the past, Athenahealth is w/o a doubt the absolute worst. To be fair, it does have (some) good things about it as aforementioned above, but those helpful features pale in comparison to the daily struggle that using this system most commonly affords to the provider. Note that the majority of those singing this product’s praises via reviews on this website are administrators who only have to use it for billing & not the doctors actually battling & doing the necessary hard work in the trenches. That should tell you something. And those few doctors who do like it tend to either not be in primary care or, based on their specialty, simply don’t actually have to use & document on it much. But as an individual w/ even the slightest shred of computer programming/coding experience, I can quickly look at this EHR & recognize a system which was initially poorly coded & has since long been neglected by its original developers. Again to reiterate, IT/customer support is entirely absent & derelict in their duties to continually improve on this system. One final piece of food for thought to top it all off is that I was just getting so frustrated w/ this system over time in a sort of Pavlovian conditioned sensitization that I was ultimately forced to resign from my first-time career job as a PCP as a result. So don’t be me.

Avantages :

The organization of certain sections was done pretty well. Easy INR managing. Fairly good growth charts w/ automatically calculated percentages available. Good implementation of external screening questionnaires, meaningful use, etc. Ability to create auto-texts, templates, etc.

Inconvénients :

Glitchiest product imaginable: text formatting issues, superimposed text transferring to next screen, text failing to scroll to next line causing entire paragraph to look jumbled up, poor copy-paste, small view screens/boxes, stubborn dragging/sorting of ICD diagnosis code boxes, frequent slow-downs, freezes, sudden unpredictable crashes failing to save one’s note work. Severely outdated terminology for certain medical diagnoses making simple common diseases difficult to find in search feature. Abysmal medication refill system. 3, 5, sometimes even 10-15 min. to address 1 refill request (inexcusable). Very difficult to confidently say whether a prescription has actually been filled or not. Medication lists are just a complete trainwreck. ‘Medicare monthly order form’ is not a medication that should EVER need to be reconciled. System shockingly even was able to allow me to prescribe controlled substances under other doctors’ names unwittingly & w/o their consent. Poorly interfaces w/ outside labs, pharmacies, hospitals, other clinics, etc. Does not communicate well w/ others. Requires way too much daily hands-on maintenance work to keep organized, unsustainable for a busier practice. Absolutely ZERO (& I do mean ZERO) helpful customer or IT support. Even had an Athena clinical trainor fly in to seemingly attempt to help, who only sat in the break room & fiddled on their computer the whole week & ultimately proved incapable of providing effective solutions.

Utilisateur vérifié
Utilisateur LinkedIn vérifié
Hôpitaux et soins de santé, 51–200 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Small to medium business EHR Solutions

4,0 il y a 5 ans

Commentaires : Overall, this is a decent solution. We have grown exponentially as a non-profit and it's quite possible that we could have gotten a bigger product like Epic or Allscripts, but Athena fit what we needed at the time and changing it would be... intense. It has ushered our care into the digital age, and I think if you are a small or medium sized business Athena would fit the bill nicely for all of its features and usability.

Avantages :

We use AthenaHealth every day. The portal is easy to use and implement (users simply configure a browser, login). Their help desk is pretty decent. For a small to medium business looking for an Electronic Medical Portal for their staff to use, Athena would make a great alternative to larger options like Epic or Allscripts. It supports proprietary devices (payment processing, or card and check scanning devices) which can be a pain but makes purchasing and insurance scans and patient registration and charting easy overall. Updates seem to be fairly streamlined and well-communicated (happen quite often) and don't seem to impact care unless it's a larger update. Athena has a backup domain (if their site does down) as well as stack updates for troubleshooting down times with different components of the EHR which is VERY helpful.

Inconvénients :

Most changes are up-voted, which means that they are voted on by other agencies trying to get their changes implemented as most valuable. Things like Billing and Patient Care do not streamline well enough yet together--they work in two separate constructs, so our billing is constantly having to rework the way that they bill to fit the way Athena works with Patient Care. Troubleshooting with our medical assistants can sometimes be complex with Athena, so for more complex issues, the help desk might take you to two or three different folks to solve an issue. The Help Desk has become more complex making it harder to navigate ticketing. It was simpler to put in a ticket prior to the changes.

Robert
Doctor (É.-U.)
Cabinets médicaux
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Unhappy user of this least bad EHR

1,0 il y a 9 ans

Avantages :

It is integrated EMR, Billing and Care Management that does help address PCMH, MU, and other complex Government/Insurer issues. First pass billing and payment process works fairly well and seems efficient when there are no errors (see below). Cost is reasonable for the services provided.

Inconvénients :

The base code is absolutely awful. This leads to repeated problems with your interface, incompatibilities, and slow response. If you surf employment sites you will find this a recurring theme noted by ex-employees. The product has many features that increase the chance for human error and patient harm, and the company refuses to admit or deal with these issues, in fact compounding basic problems in the years I have used it. This user interface would be unacceptable in the aviation industry. Isn't healthcare supposed to be as safety-driven as aviation? Medication lists are not presented in a user friendly way and don't show the difference between what patient was taking before the visit and what has been changed or started/stopped in a meaningful way during and after the visit. This is one of the most dangerous aspects of this software, but by no means the only patient safety issue. When you get a request for a refill, it takes several clicks and screens to find the med history before you make the refill, encouraging you to skip this vital workflow, and penalizing you for following this standard of care if you do follow the workflow. The support center includes a "community" where you can share your problems and solutions with other users. But it is basically an echo chamber, as the company openly bans anyone who makes repeated negative comments about the product. If you don't agree to their draconian Terms of Use you can't even access this area to get help or learn about the latest updates. My documentation time per patient after the visit is about 10-12 minutes on average. I refuse to boilerplate my documentation - I deliver personalized care. I have tried to get dictation software from the athenahealth partner Dragon which I believe would shorten this to about 1 minute, but 2 months ago I made my first request to Dragon and still have not heard back after 4 additional attempts from within and outside of athenahealth. If you by Dragon direct, you don't get full interoperability, according to athenahealth. Right now I have zero interoperability. Too many clicks. I quote another provider who switched to another EMR locally when I asked why he switched out. Patient Portal does not allow patient to upload a graphic. "Hey Doc, is this a mole I need to worry about?" "Here's what my incision site looks like, is it OK?" "This is the pill the pharmacy gave me, it looks different" and "What the heck is this rash?" are questions you can answer quickly saving patients and you time and effort with other EMR portals. Not athenahealth.

Sheena
Practice Manager
Cabinets médicaux, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

5 Star Review

5,0 il y a 7 ans

Commentaires : Our office went live with Athena Communicator and Collector in September of 2013. We had previously used 2 other billers and schedulers/management systems at that point and I have to say we are all glad that we chose Athena. The customer service department and our implementation team were beyond helpful. We appreciate that Athena is ever changing, and always looking to improve the ease of business and quality of care. As we know, no product is ever perfect, but Athena comes pretty darn close. The team at Athena actively listens to concerns and suggestions from their customers. I have dealt with many companies who "understand your struggle" but can't do anything about it or "are very sorry, but that's just the way it is". Athena, is NOT that type of company. They have interactive message boards that you can talk to other practices having issues and also Athena team members, so together a plan can be created to alleviate the problems you are having. Not to say EVERYTHING can be as perfect as you want it, but there have been enough changes in Athena where the direct action was taken from a concern or complaint that makes us as a customer feels valued and understood. A real testament to Athena should be that we looked at their Clinicals product in 2013, but our provider didn't see enough of what he was looking for to change from our current EMR to Athena Clinicals at that time. However, at the end of 2016 we revisited the idea and did some more demos, the Clinical product has changed so much (in a good way) that we have chosen to switch and are looking at implementation in March of 2017. All of our office staff and our providers feel that Athena is a solid product that helps us streamline our workflows and provide better patient care. We are very excited to embark on our next Athena journey and couldn't be happier with the products and support.

Avantages :

Ease of Use, Rarely any system downtimes or system issues, Receptive customer service and account managers, Transparency you can see everything that has happened and who did it

Inconvénients :

This product is the most costly that we have used, however, we have definitely made more in revenue by using Athena than not.

Meredith
Child, Adolescent and Adult Psychiatrist (É.-U.)
Psychologie, 10 000+ employés
Temps d'utilisation du logiciel : plus d'un an
Source de l'avis
Source : SoftwareAdvice

year 1 of pure and utter hell

1,0 il y a 6 ans

Commentaires : i am so sick of apologizing to patients, looking like i am a moron and staying hours later ( sometimes 1am compared to previous (functional) ehr where 730pm was the record and i’d occasionally miss the gym before closing...now i have suspended the gym membership). do not get. if you have any standards and clicking boxes does not suffice for your standards, or if you expect reliability and functionality, this ehr will drive you mad!!!

Avantages :

it’s search feature was useful ONE TIME compared to our old ehr. ..the training team was nice and appeared competent. appreciate e-prescribing controlled substances WHEN IT actually WORKS AND ACTUALLY GETS THERE AFTER YOU’VE BEEN ALERTED THAT IT HAD!!!!!!!!!

Inconvénients :

I am facile in computers and code to some extent. i am picky about my notes but am creative and work around a lot of garbage and always have without as much as a groan and am considered quite agreeable. HOWEVER, the word ATHENA incites rage in me. portal doesn’t work. can’t preload notes until pt checked in. this is bad for new patients in my specialty. when highlighting text, it does not overwrite. you have to press delete and type. finding documents is a frickin scavenger hunt. 5 or 6 clicks before you can even start seeing a pt. viewing labs is torture. viewing med list is torture. documents get redirected capriciously when scanned. one hopes and prays an rx went through when it said it did. we have initiated a boatload of safety concerns to our quality department but get tired of doing it. customer support...god help me. portal does NOT work. can’t dispose of certain things on your dang list until weeks of dedicated manpower exhausted. when things supposedly fixed, they will not tell you what the issue was or how they fixed it AND IT STILL DOESN’T WORK. Feedback on labs from provider ( and pretty much anything) involves an archaeological dig to unearth. reminders for appointments via text cannot be adjusted so for a 15 min earlier arrival ( thus pts get rather upset)...i’ve been told of billing quirks (it was supposed to be our savior or something). communication with other healthcare systems blows as no one else was stupid enough to get this. problem lists are imported from the previous (functional) ehr and translated into things like “rage and unsocialized behavior in an adult” when original dx was something like “anger issue”...leaving some pts in tears before you talk them down...some documents sent to you are never received. so hard to differentiate to a pt the origin of an error. you look like you don’t know jack to a pt when using this ehr saying things like (after several deep breaths)...” if they said they sent it, it’s very possible they did; however i do not see it ...i would recommend that they mail the document to me as if they fax it, it will be hijacked by the system....here is an addressed, stamped envelope for them to send it in...i greatly apologize for the delay this has caused in your treatment.”.

JANETTE
Administrator (É.-U.)
Cabinets médicaux
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Doing very well with athenahealth as our EMR

5,0 il y a 8 ans

Avantages :

I like that athenahealth is always getting ahead of new changes in the medical community so that we are easily transitioned into, say, ICD 10. I like that athenahealth is really pro-active in helping the medical practices to streamline their office to meet these changes head-on without fear of being left hanging out to dry on, say, getting paid on time. I like that athenahealth provides you with a terrific support group of CSC folks who will take your calls or read your questions/inquiries and find the answers for you. I mean, honestly, I usually don't have time to go and look for the answers myself in the library and training videos (although for those who do have the time, these are great tools) so I am so very, very glad that I have a great support team behind me. I like that athenahealth allows us to share medical information for our patients, after their consent, to other medical practices and/or hospitals easily because the patient's medical care is the most vital aspect in this service community. I like that athenahealth is really very respectful of the fine line between helping the practice flourish and not stepping on toes or overstepping their role.

Inconvénients :

Lately, when using the message board for asking questions that aren't too urgent, I find that the response takes more than a couple of weeks. It used to be that the turnaround time was a week at the most. When the response is so late, I forget what my questions were and I have to go back to re-investigate so I can resolve the issue. I've read a lot of other posts about calling in and being put on hold for a long time. When we first started with athenahealth, I did not have that trouble and I was calling upwards of 10x a day on a daily basis for a while. Lately, I rarely call but thankfully, I haven't been put on hold for more than 5 minutes. And I still do like having the ability to call when my question is urgent and I can get the help I need right away.

Christina
Assistant Office Manager
Cabinets médicaux, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Look at all EMR/EHR options

3,0 il y a 7 ans

Commentaires : We have been with Athena now for about 5 years. This is the first and only EMR I or my staff have experience with so we have nothing to compare it to. As with anything, Athena has its pros and cons. When you call customer service, hold times are typically short and you speak to helpful people. When we first started, and up until recently, Athena was very easy to use, intuitive, and everything was at the tips of your fingers, as far as the chart and scheduling, until they implemented what they call Streamlined. It's not streamlined, at all. It's terrible. It is very difficult to use, to find documents, and it's not easy to use or intuitive. And they force you to label documents which are very time consuming and our office doesn't benefit from it. Streamlined has slowed down everyone from the doctors to the administrative staff. It has added an additional 5-8 minutes to tasks. When referring patients to other doctors it was extremely simple until streamlined. Now it is extremely difficult. Check in takes way to long with the many many clicks you must do. They have changed the insurance packages and combined many that shouldn't be and it makes it very difficult for claim follow up and to run reports. The billing aspect is a bit more difficult, always has been. You must watch the posting team of Athena. They make many mistakes, such as billing the contractual write off to the patient, double posting payments, repeatedly asking for information like the log in info after its already been provided, not posting remits that were sent to them, posting to the wrong accounts, writing off balances that are payable without you knowing. You get the picture.

Avantages :

Pleasant customer service reps Athena will submit claims

Inconvénients :

Time consuming Posting team makes many errors Not user friendly Charting is very difficult Intake is time consuming

catherine
office manager (É.-U.)
Cabinets médicaux, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

truly the easiest EMR/billing system to use

5,0 il y a 6 ans

Commentaires : 5 years ago, during the quality reporting for reimbursement, Athena made it so simple and easy that i was shocked to learn that it took a fellow friend 2 months to complete her reporting where it took me 30 minutes. providing patients with detailed information on their insurance benefits and the life of claim creates better communication and cohesion for the clinic/patient relationship. as a provider, the easy customization for templates, use of templates and the ability to actively follow medical orders (referrals, lab orders, pharm scripts) and their order created-results received "circular completion" making quick response corrections easier as well. having online doctor information, calculating by type of physician, practice, distance from your location and easy searches is a delightful feature for scribes and physicians alike. i have used an number of EMR systems, web-based and online, and this is by far the best i have ever used.

Avantages :

from the clerical input, insurance checking/info response, patient input, dx order features, sign off and the visual, detail of the LIFEspan of a claim, orders require "circle completion," the ease of quality reporting requirements...i could go on an on with the amazing functionality features of this program.

Inconvénients :

it is expensive, but it eliminates the need to hire for areas of administration. what I would pay for 1-3 people to do, Athena provides an entire team of people, thus creating a quicker turn around time for appeals, the need to call insurance companies. the implementation period is overwhelming, and going live will make you question yourself and your desicion. but, so worth it.

DIEGO ITZJAK
Chief quality officer (É.-U.)
Hôpitaux et soins de santé, 201–500 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Athena satisfactions

5,0 il y a 5 ans

Commentaires : It has been overall satisfactory

Avantages :

Ability to obtain raw data to measure outcomes

Inconvénients :

Standards to ensure that table building spaces can easily be audited and evaluate outcomes on table spaces Reports and communicator have limited capabilities Uds data reporting and non use of super users to provide support

Robert
Director of Finance and Operations (É.-U.)
Hôpitaux et soins de santé, 11–50 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis

Think of your Best Hire - that's Athena

5,0 il y a 7 mois

Commentaires : Exceeding our expectations - consistently delivers - 100% recommend.

Avantages :

Athena has a true "Skin in the game" model, their performance impacts their payment. Negligible start-up costs with great first year and on-going support as well as employees who engage with us to help us succeed and grow.

Inconvénients :

We've had to engage with third party vendors for some services we feel Athena should be able to provide. That added cost is not optimal.

April
Office Manager (É.-U.)
Cabinets médicaux
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Streamlined is a Bad Product

1,0 il y a 8 ans

Avantages :

It is cloud based. The Resource Hub connects you with other users that help you devise work arounds to handle the issues with the software.

Inconvénients :

The Classic Version was very customizable, easy to learn, easy to use. The Streamlined Version is a washed down version of what their Classic was. Their idea of Streamlined is to limit the customization ability, to make each office workflow the same despite specialty and to code the program to look more like an App. You will be encouraged to post suggestions on an internal board for updates and changes but even if hundreds of users agree with you that won't mean they will make a change. You lose a lot of control. There are issues with offshore posting and you will not be able to talk to someone about these issues. The training is all videos that are not specific to your office type. Account managers change often and will route you to call the Customer Service Center instead of answering questions. The reps at the Customer Service Center after often nice enough but the internal training seems to be lacking because you are often waiting weeks for an answer to something and/or something that is obviously a big issue is disregarded and you will be told that it is working as designed. The streamlined roll out, support, and willingness to work with the clients is disappointing to say the least. They took a decent product and they wrecked it and give no option to delay or keep the product that actually worked right. Also there is no tech support for their patient portal which has a lot of issues and my practice fields a great deal of phonecalls from patients who have trouble accessing it.

Christina
DPM
Cabinets médicaux, 2–10 employés
Temps d'utilisation du logiciel : plus de deux ans
Source de l'avis
Source : SoftwareAdvice

Athena health very time consuming to use, lack of direction provided from athena health as to flow and productivity.

1,0 il y a 7 ans

Commentaires : Athena has been a real disappointment and hassle to deal with. I spend more time on Athena EMR then I do with patients. This was not the case with out other two EMR systems. We just wanted to combine billing and patient's notes in one system thus we switched to Athena.

Avantages :

It is an EMR system to use, can communicate with patients on the portal but have not way of avoiding portal communication.

Inconvénients :

Lack of knowledge when you call for support at Athena. Many times I call for assistance and the have no answer and have to get back to you. Inefficient. They state you make more money with them since they have high rate of patient collection. However, we have more patients then ever before with outstanding bills and Athena fail to follow up on patients and these unpaid balances. There is no support for that. Once you sign up for Athena they drop your support and will switch you randomly to new managers to start all over since they cannot follow through. It takes weeks to have a support session with anyone that has some knowledge of the system. They have too many clients and not enough support. After a while, you become numb to it all and give up hope that it will be ever efficient and make practicing easier.