---
description: Autotask PSA : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Autotask PSA - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels pour centres de services](/directory/31027/service-desk/software) > [Autotask PSA](/software/1004024/autotask-psa)

# Autotask PSA

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> Cette solution personnalisable comprend la gestion de projet, un CRM et un centre de services avec gestion intégrée du temps et de la facturation à partir de la même base de données.
> 
> Conclusion : 155 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.3/5** | 155 Avis |
| Simplicité | 3.9/5 | D'après l'ensemble des avis |
| Support client | 4.1/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.2/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Kaseya
- **Pays**: Miami, É.-U.
- **Fondé**: 2004

## Contexte commercial

- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, espagnol, italien, néerlandais
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 210 de plus

##  Fonctionnalités

- Alertes/Notifications
- Alerts/Escalation
- Analytique
- Comptabilité
- Contrôles/Permissions d'accès
- Enquêtes et feedback
- Facturation
- Gestion de la base de connaissances
- Gestion de la configuration
- Gestion de projets
- Gestion des accords de service
- Gestion des billets
- Gestion des changements
- Gestion des connaissances
- Gestion des contrats/licences
- Gestion des documents
- Gestion des flux de travail
- Gestion des fournisseurs
- Gestion des incidents
- Gestion des problèmes
- Gestion des problèmes
- Gestion des ressources
- Gestion des ressources informatiques
- Gestion des stocks
- Gestion des tickets de support
- Gestion des tâches
- Logiciels CRM (gestion de la relation client)
- Mesure des performances
- Outils de collaboration
- Planification
- Planification de la maintenance
- Portail libre-service
- Rapports et statistiques
- Rapports informatiques
- Real-Time Notifications
- Sauvegarde et récupération
- Suivi des ressources
- Suivi des ressources informatiques
- Suivi du temps et des dépenses
- Support client
- Surveillance et gestion à distance
- Tableau de bord
- Tableau de bord d'activités
- Third-Party Integrations

## Intégrations (36 au total)

- Acronis Cyber Backup
- Auvik
- Bitium
- BrightGauge
- Cisco Umbrella
- Cloud Elements
- ConnectBooster
- ConnectWise Automate
- ConnectWise CPQ
- ConnectWise Cybersecurity Management
- Customer Thermometer
- Datto RMM
- Datto Workplace
- Flow
- IT Glue

... et 21 intégrations supplémentaires

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels pour centres de services](https://fr.capterra.ca/directory/31027/service-desk/software)

## Catégories connexes

- [Logiciels pour centres de services](https://fr.capterra.ca/directory/31027/service-desk/software)
- [Logiciels d'infogérance](https://fr.capterra.ca/directory/30921/msp/software)
- [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software)
- [Logiciels de gestion informatique](https://fr.capterra.ca/directory/10001/it-management/software)
- [Logiciels pour gestion d'affaire](https://fr.capterra.ca/directory/30532/business-management/software)

##  Logiciels similaires

1. [N-central](https://fr.capterra.ca/software/13803/n-central) — 4.1/5 (195 reviews)
2. [N-sight RMM](https://fr.capterra.ca/software/163344/n-sight) — 4.3/5 (194 reviews)
3. [Syncro](https://fr.capterra.ca/software/207618/syncro) — 4.6/5 (147 reviews)
4. [IT Glue](https://fr.capterra.ca/software/170401/itglue) — 4.6/5 (331 reviews)
5. [Atera](https://fr.capterra.ca/software/144309/atera) — 4.5/5 (446 reviews)

## Avis

### "Good product" — 4.0/5

> **David** | *2 décembre 2025* | Services et technologies de l'information | Taux de recommandation : 8.0/10
> 
> **Avantages**: Great search engine for finding previous issues to help find solutions for customers.  The phone app is very handy.
> 
> **Inconvénients**: Doesn't link well with the inventory of computers.  Uses a different name or list multiple names.  It can be a bit cumbersome to work through the many levels, but that just requires more training/experience.  The invoice designer is not awesome.  It is ok, but is limited.
> 
> It has been a learning curve for our very small shop.  But we couldn't live without it now.  It takes time to get used to.

-----

### "Feature-rich software well worth the licensing" — 4.0/5

> **Vince** | *19 décembre 2024* | Services et technologies de l'information | Taux de recommandation : 8.0/10
> 
> **Avantages**: The software is quite feature-rich with automation, and high levels of project management.
> 
> **Inconvénients**: Creating timesheets are not particularly user friendly.
> 
> Overall it is a great system and once gotten used to it and adhering to the configurations and setups of companies and projects, it saves a tonne of time.

-----

### "Does what it does, but limited support and customization" — 3.0/5

> **Drew** | *17 mars 2025* | Services et technologies de l'information | Taux de recommandation : 4.0/10
> 
> **Avantages**: Centralized location for time tracking and billing.
> 
> **Inconvénients**: Expensive, support for only a limited set of browsers. Limited customization.

-----

### "Still a good product post acquisition" — 4.0/5

> **Ravi** | *8 septembre 2023* | Informatique et sécurité réseau | Taux de recommandation : 9.0/10
> 
> **Avantages**: We're able to leverage heavily ticket automation in autotask resulting in a very high revenue per technical employee. Feature rich, integration rich.
> 
> **Inconvénients**: Reporting is so crappy it's barely usable, much of what we use is either basic dashboard level reporting (which is good) or built outside of autotask.
> 
> Autotask is great, billing processes and automation are top notch, it is a very mature platform.

-----

### "Autotask PSA – The Gold Standard for MSPs" — 5.0/5

> **Jacques** | *9 septembre 2025* | Services et technologies de l'information | Taux de recommandation : 9.0/10
> 
> **Avantages**: Autotask PSA allows me to manage support tickets, company contracts, and client communication all within a single platform. The seamless integration with RMM agents adds incredible value, and the ability to sync invoices and expense claims directly into QuickBooks Online streamlines financial processes. I also appreciate how customisable the platform is, especially when configuring ticket and company views to match our workflow
> 
> **Inconvénients**: Email formatting remains a persistent issue — text, images, and hyperlinks often display incorrectly when tickets are created via email, which impacts clarity. In addition, the lack of native integration with Xero Online accounting is a missed opportunity, especially for businesses relying on that platform.
> 
> Having used Autotask for over 8 years, I can confidently say it remains the leading PSA in the market. Its contract management functionality is unmatched and absolutely essential for MSPs handling multiple Microsoft 365 licences. It continues to be a cornerstone tool for driving efficiency and control in our business.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/1004024/autotask-psa)

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