--- description: SMART Service Desk : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SMART Service Desk - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [SMART Service Desk](/software/100670/smart-service-desk-itsm) # SMART Service Desk Canonical: https://fr.capterra.ca/software/100670/smart-service-desk-itsm Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/100670/smart-service-desk-itsm?page=2) > Support client, gestion des services informatiques, gouvernance et conformité aux risques. L'éditeur offre le logiciel pour ITIL, COBIT, ISO 20000 et ISO 27001. > > Conclusion : 31 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise SMART Service Desk? Banques, commerce de détail, automobile, BGC (biens de grande consommation), universités, fabrication, pharmacie, construction, immobilier, gouvernement, toutes les autres organisations du secteur privé et gouvernemental. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 31 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: SMART Service Desk - **Fondé**: 2012 ## Contexte commercial - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (sur site), Linux (sur site) - **Langues**: anglais - **Pays disponibles**: États-Unis ## Fonctionnalités - Alerts/Escalation - Communication multicanal - Gestion de la base de connaissances - Gestion de la configuration - Gestion des accords de service - Gestion des contrats/licences - Macros et réponses types - Portail libre-service - Routage automatisé - Suivi des ressources ## Ressources d'aide - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) - [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software) ## Logiciels similaires 1. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews) 2. [JIRA Service Management](https://fr.capterra.ca/software/138769/jira-service-management) — 4.5/5 (763 reviews) 3. [SysAid](https://fr.capterra.ca/software/107225/sysaid) — 4.5/5 (511 reviews) 4. [Caspio](https://fr.capterra.ca/software/137206/caspio) — 4.6/5 (249 reviews) 5. [BOSSDesk](https://fr.capterra.ca/software/144825/boss-solutions) — 4.6/5 (139 reviews) ## Avis ### "Excellent Service Management Software Suitable for IT, HR and Operations Support" — 5.0/5 > **Salma** | *4 octobre 2016* | Génie civil | Taux de recommandation : 9.0/10 > > **Avantages**: Easy of use > > **Inconvénients**: We are waiting for SMART Service Desk to release that application on Oracle Platform, Oracle RDBS is our enterprise database platform, and we prefer to have SMART HelpDesk also on Oracle. Vendor has promised to deliver in Q1 2017 > > We have been using cloud instance of SMART Service Desk for Managing IT and Non IT Incidents and Service Requests for more than 2 years. We have not hesitation to recommend it. As we could not afford servicenow or remedy, we went with SMART Service Desk, for their best price performance ratio. ----- ### "Best value for ITSM software" — 5.0/5 > **Dikhi** | *23 novembre 2020* | Exploitation minière et métaux | Taux de recommandation : 9.0/10 > > **Avantages**: Cost, flexible service catalog, full-feature > > **Inconvénients**: A nice-to-have self asset review would be important for my requirement. There is alternate approach to fulfill this approach. ----- ### "We have been using SSD from last 1.5 years. Its been good but we are not fully using the features." — 3.0/5 > **Rashmi** | *26 septembre 2016* > > Our technical support process is complicated hence the tool to support the work is bit complex as well. In whole customizing it to our requirement is the challenge. Few features are yet to work on like auto reporting for which I am still working with vendor. SLA is not properly configured. Without these basic feature Service desk tool is hard to review. I appreciate SSD team support to bring back the feature when we lost it in the Q1. Its our fault I agree. We have together worked for its betterment and we are still working for its successful usage internally. Looking forward to make this a better tool to log all our incidents, SR and change request and track it to meet the SLA. ----- ### "Maintenance Service Request & Resolving" — 5.0/5 > **Amelita** | *4 juin 2017* | Enseignement primaire et secondaire | Taux de recommandation : 10.0/10 > > **Avantages**: Useful, accessible can be used anywhere as long as you have an internet connection. Options not complicated it's easy to understand so it's easy to create and monitor the service request. It saves time in reporting concern because of no need to talk to maintenance personnel personally. It shows also how/what the maintenance personnel works. The concerns were properly reported and monitored so it was also properly documented and can check the history of the concern. It can generate reports in so many ways. > > **Inconvénients**: Their is no option or category how it was resolved. The time \& date is not synchronize to the place of the user. > > This is very useful in creating, monitoring, reporting and resolving service request. I suggest that they should develop more option about how it was resolved and also include it a report that can be generated. ----- ### "Great value for organizations looking for Digital Transformation of IT and HR Departments" — 5.0/5 > **Sethi** | *11 novembre 2016* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Easy of use > > **Inconvénients**: None i came across, I required some special features, SMART Service Desk Global Support team was able to customize it in just 3 days. > > From the first time I used SMART Service Desk, I was surprised at just how simplicity and ease of use. I am not a programmer and I was able to setup for my Service Desk for in hours. It has code less form creation feature, which lets you create e-forms, which are of great value for organizations looking for Digital Transformation of IT and HR Departments. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/100670/smart-service-desk-itsm?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/100670/smart-service-desk-itsm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées