--- description: Hipporello Service Desk for Trello : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hipporello Service Desk for Trello - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de support informatique](/directory/30008/help-desk/software) > [Hipporello Service Desk for Trello](/software/1010843/hipporello) # Hipporello Service Desk for Trello Canonical: https://fr.capterra.ca/software/1010843/hipporello Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/1010843/hipporello?page=2) > Une solution de service d'assistance facile à utiliser et abordable, conçue pour transformer la façon dont vous gérez les demandes des clients et les demandes d'assistance. > > Conclusion : 20 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 20 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Hipporello ## Contexte commercial - **À partir de**: 10,00 $ US - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, bulgare, catalan, chinois, chinois traditionnel, coréen, croate, danois, espagnol, estonien, finnois, français, galicien, grec, hindi, hongrois, hébreu, indonésien, irlandais, islandais, italien, japonais, kazakh, letton, lituanien, malais, norvégien, néerlandais, polonais, portugais, portugais brésilien, portugais européen, roumain, russe, serbe, serbe, slovaque, slovène, suédois, tchèque, thaï, turc, ukrainien, vietnamien - **Pays disponibles**: États-Unis ## Fonctionnalités - Alertes/Notifications - Alerts/Escalation - Analytique - Automatisation des processus et flux de travail - Base de données de clients - Création et conception de formulaires - Définition des priorités - Enquêtes et feedback - Fonction de glisser-déposer - Formulaires personnalisables - Gestion de la base de connaissances - Gestion des boîtes de messagerie - Gestion des courriels - Gestion des flux de travail - Gestion des formulaires - Gestion des listes d'attente - Gestion des modèles - Gestion des tickets de support - Gestion des tâches - Logique conditionnelle - Macros et réponses types - Outils de collaboration - Portail libre-service - Rapports et analyses - Rapports et statistiques - Signature électronique - Support client - Tableau de bord d'activités ## Intégrations (1 au total) - Trello ## Ressources d'aide - Service client/courriel - Base de connaissances - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Catégories connexes - [Logiciels pour créer un formulaire](https://fr.capterra.ca/directory/10023/forms-automation/software) - [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software) - [Logiciels de création de formulaires](https://fr.capterra.ca/directory/33235/form-builder/software) - [Logiciels de gestion des services d'assistance](https://fr.capterra.ca/directory/30675/issue-tracking/software) - [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Freshservice](https://fr.capterra.ca/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [JIRA Service Management](https://fr.capterra.ca/software/138769/jira-service-management) — 4.5/5 (763 reviews) 4. [Milvus](https://fr.capterra.ca/software/202528/milvus) — 4.8/5 (298 reviews) 5. [Desk Manager](https://fr.capterra.ca/software/173025/help-desk-software) — 4.8/5 (106 reviews) ## Avis ### "Hipporello is a GAMECHANGER ⭐️⭐️⭐️⭐️⭐️" — 5.0/5 > **Josh** | *22 février 2024* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: I love how easy Hipporello has made it to centralize and gain full visibility over our HR requests. We used to deal with internal Slack messages and long email chains that would get buried or lost. Now, we have a seamless ticketing management system that's not only pretty and intuitive on the front end for the team but also clean and organized on the back end for the HR ticket owners. We've received a massive amount of positive feedback on how this system has simplified things for the team. > > **Inconvénients**: In our case, we have to keep portals and help desks on separate Trello boards to protect privacy for HR requests. This setup can make it challenging to maintain uniformity and standardization across the 4-5 different boards we manage, especially when updating multiple forms. Despite this, the Hipporello team's openness and responsiveness to feedback give us confidence that, should it ever become too challenging to manage, they would be ready to adjust their roadmap and deliver a solution. > > I can't say enough good things about \[sensitive content hidden\] and the Hipporello Team. I've used their services for various purposes, including damage/insurance claim tracking and now HR requests, and they consistently offer the best product and price on the market for automated forms and integrations. We're looking forward to using their solution at GuestReady for many more years to come\! ----- ### "Definitely recommend" — 5.0/5 > **Rowena** | *14 août 2024* | Ressources humaines | Taux de recommandation : 10.0/10 > > **Avantages**: So easy to set up. Everything is configurable or they've thought of a better solution. Works so well into trello. Has both the form AND email conversion to trello tickets. Love being able to communicate with those who filled it the form directly through trello. > > **Inconvénients**: Ummmm haven't found anything not to like. > > EXCELLENT The customer service is remarkable - fast, helpful, just what I need to get this implemented at pace. ----- ### "Good Ticket Management integrated in Trello" — 3.0/5 > **Christian** | *1 mars 2024* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: Fully integrated with Trello Ease of use > > **Inconvénients**: Few customization Very poor administration service and billing support > > Good but it should improve administration from ad administrative prospective ----- ### "A Reliable Service Desk Solution for Organized Workflows" — 5.0/5 > **Utilisateur vérifié** | *22 janvier 2026* | Gestion d'organisme à but non lucratif | Taux de recommandation : 10.0/10 > > **Avantages**: The seamless Trello integration and automatic ticket tracking made it easy to manage requests, prioritize tasks, and stay organized in one place. > > **Inconvénients**: While the Trello integration is excellent, setting up workflows and customizing the service desk can take some time and may feel complex at first for beginners. > > Overall, Hipporello Service Desk has been a valuable addition to my workflow. It simplifies request management by turning Trello into a structured service desk, allowing better visibility, automation, and accountability. The initial setup takes some time, but once everything is configured, it runs reliably and saves a lot of time. ----- ### "Just what we needed" — 5.0/5 > **Denis** | *26 février 2024* | Biens de consommation | Taux de recommandation : 10.0/10 > > **Avantages**: - The support is amazing\! - It's the perfect quick IT ticketing solution - It seems like the Hipporello team has done this before - everything you need is here or either in development - When they say something is developed it actually is and it's also released around the date they say it is (last was Google SSO) > > **Inconvénients**: Nothing, everything was fine\! With their support it's easy to manage. > > One of the few out of the box simple solutions for IT (system Administrations) ticketing systems. Has everything you could ever need. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/1010843/hipporello?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/1010843/hipporello) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées