--- description: Momence : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Momence - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'événements en ligne](/directory/32017/virtual-event/software) > [Momence](/software/1011898/ribbon) # Momence Canonical: https://fr.capterra.ca/software/1011898/ribbon Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/1011898/ribbon?page=2) > Ribbon vous aide à mettre votre activité d'enseignement en ligne grâce à des outils de billetterie, de planification, d'adhésion, de vidéothèques, etc. > > Conclusion : 76 utilisateurs lui ont donné la note de **3.9/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Momence? Enseignants, instructeurs, créatifs, studios, salles de sport et clubs de fitness en ligne. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.9/5** | 76 Avis | | Simplicité | 3.9/5 | D'après l'ensemble des avis | | Support client | 3.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 3.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 70% | (7/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Momence ## Contexte commercial - **Type de licence**: (Version gratuite disponible) (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais, espagnol, français, néerlandais - **Pays disponibles**: Australie, Canada, Irlande, Nouvelle-Zélande, Royaume-Uni, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Application mobile - Automatisation du marketing - Base de données de clients - Base de données de membres - Bibliothèque d'exercices - Communication avec les membres - Diffusion continue en direct - Facturation - For Yoga/Pilates Studios - Formulaires personnalisables - Gestion d'équipe - Gestion de la communication - Gestion de la disponibilité - Gestion des abonnements - Gestion des calendriers - Gestion des cotisations - Gestion des cours - Gestion des employés - Gestion des rendez-vous - Gestion des réservations - Gestion des étudiants - Gestion des événements - Gestion du personnel - Inscription en ligne - Intégration de sites web - Marketing par courriel - Modèles personnalisables - Paiements en ligne - Plan de remise en forme - Planification automatisée - Planification des cours - Planification en temps réel - Point de vente (PDV) - Portail des membres - Portail libre-service - Rappels - Rapports et analyses - Rapports et statistiques - Rendez-vous récurrents - Renouvellement d'abonnements - Répertoire de membres - Réservation en ligne - Stratégie de marque personnalisable - Suivi des activités - Suivi des présences - Synchronisation du calendrier - Traitement des paiements - Types de membres ... et 6 fonctionnalités supplémentaires ## Intégrations (8 au total) - ClassPass - PayPal - Shopify - Squarespace - Stripe - Webflow - Wix - WordPress ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels d'événements en ligne](https://fr.capterra.ca/directory/32017/virtual-event/software) ## Catégories connexes - [Logiciels d'événements en ligne](https://fr.capterra.ca/directory/32017/virtual-event/software) - [Logiciels pour coachs sportifs](https://fr.capterra.ca/directory/30807/personal-trainer/software) - [Logiciels pour studios Pilates](https://fr.capterra.ca/directory/30966/pilates-studio/software) - [Logiciels pour écoles de danse](https://fr.capterra.ca/directory/30542/dance-studio/software) - [Plateformes pour centre de yoga](https://fr.capterra.ca/directory/30755/yoga-studio/software) ## Logiciels similaires 1. [WellnessLiving](https://fr.capterra.ca/software/145039/wellnessliving) — 4.4/5 (611 reviews) 2. [Vagaro](https://fr.capterra.ca/software/153752/vagaro) — 4.7/5 (3642 reviews) 3. [Mindbody](https://fr.capterra.ca/software/40229/mindbody) — 4.0/5 (2993 reviews) 4. [Daxko Operations](https://fr.capterra.ca/software/148388/daxko-operations) — 4.5/5 (182 reviews) 5. [ClubRight](https://fr.capterra.ca/software/160550/club-right) — 4.8/5 (190 reviews) ## Avis ### "Customer service to be improved, but good interface" — 3.0/5 > **Amanda** | *10 août 2025* | Santé, bien-être et fitness | Taux de recommandation : 5.0/10 > > **Avantages**: I appreciated the image of the platform, the user interface, ease of use, and the booking experience. > > **Inconvénients**: The customer service. It was slow, sometimes taking more than one week to resolve a situation. When I would ask questions through support, I was occasionally given false information resulting in a sales loss. ----- ### "Go with Mind Body Instead" — 2.0/5 > **Sarah-Jane** | *15 décembre 2024* | Santé, bien-être et fitness | Taux de recommandation : 2.0/10 > > **Avantages**: Easy to get a chat agent. It’s a bit less expensive than if you go with one of the more established small business software providers > > **Inconvénients**: Chat agents are often very unfamiliar with the software so it takes a long time to get and answer. In the several times that my issue has been upgraded to the Email team. I’ve been told they would be in touch with within the next few hours. To date I’ve never heard from anyone on the email team. I’m not sure if it even exists. > > The reporting is terrible and for anyone running a business who needs to know their metrics this is not the software to buy. I own a small personal training gym and we are constantly trying to figure out workaround’s as I think the software must be designed for completely different businesses than the one I run. The reports are next to useless and there are so many metrics I am looking for that I cannot get access to. ----- ### "Focus on your people, while Momence covers the rest." — 5.0/5 > **Jena** | *24 mars 2025* | Arts de la scène | Taux de recommandation : 9.0/10 > > **Avantages**: My front desk team loves its ability to have anyone on my team communicate with clients and we can all see the history. This allows our team to streamline our efforts and the client feel well taken care of. They also appreciate how easy the POS is and the accuracy of payment processing. I also love its integration with META and Google for our Marketing efforts (Leads Funnels, Analytics, integrated forms, etc.) The Teachers love it for the Substitution feature, How it seamlessly integrates into their Google Calendars, and how they can verify the accuracy of their payroll. > > **Inconvénients**: The bookkeeping function is not helpful because you don't really need all that transactional detail in your books. If you need to see where the revenue is coming from, you can just pull up the reports in Momence. > > The transition from Mindbody to Momence happened over 1 weekend transferring the data of over 20,000 customers. I was very impressed. I love how my team can use the customer support function instead of coming to me. And since converting, we have been able to hit all of our benchmarks. As a business owner, tools like this help our organization focus on creating high quality service and better customer care. ----- ### "Growing, developing company" — 4.0/5 > **Whitney** | *18 décembre 2024* | Santé, bien-être et fitness | Taux de recommandation : 8.0/10 > > **Avantages**: I love that they are actively developing it and constantly have new features available > > **Inconvénients**: I recently had to downgrade due to change in my studio. What they promised me a few months ago ended up being incorrect by the time of my downgrade to the basic plan > > It is worth it if you're paying for it, but it became much more difficult to find value in it in the basic plan ----- ### "Good software, very poor support when it matters most." — 3.0/5 > **Chase** | *29 avril 2026* | Santé, bien-être et fitness | Taux de recommandation : 0.0/10 > > **Avantages**: Fairly priced at $250/month for what it offers. The software is straightforward to learn and easy to navigate once you know the backend. Class booking works well, and the custom intake questions are genuinely useful for segmenting a diverse client base. As a site plugin it looks clean and professional. > > **Inconvénients**: A payment capture failure caused transactions to appear successful at checkout while nothing was actually collected on the studio side — yet charges appeared on my clients’ end. My staff had no way of detecting this. I was sent around a support loop that lacked urgency, contacted by 10+ different agents with no continuity, and received no proactive communication for over a week. Once resolved, I was advised to re-approach clients for payment with no explanation of what went wrong. When I submitted a documented damage claim, the billing team offered fixed compensation, refused escalation, and closed the conversation. For a platform whose core function is processing payments, this fell significantly short. The external booking page also feels inconsistent with the rest of the site experience. This is not the first time I’ve encountered reliability issues with the platform. > > Momence works well day to day when things are running smoothly — the class management, custom questions, and backend navigation are solid. However, when a critical failure occurred it became clear the support infrastructure hasn’t kept pace with the platform’s growth. Small business owners depend on their software working reliably and on being taken care of when it doesn’t. On both counts, Momence fell short when it mattered most. ----- Page : 1/4\ Suivant: [Page suivante](https://fr.capterra.ca/software/1011898/ribbon?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/1011898/ribbon) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées