---
description: NovelVox Unified Agent Desktop : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: NovelVox Unified Agent Desktop - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels pour centre d'appel](/directory/30007/call-center/software) > [NovelVox Unified Agent Desktop](/software/1013067/novelvox-unified-agent-desktop)

# NovelVox Unified Agent Desktop

Canonical: https://fr.capterra.ca/software/1013067/novelvox-unified-agent-desktop

> Bureau de l’agent de centre de contact intégré optimisé afin de s’adapter aux besoins spécifiques de votre entreprise.
> 
> Conclusion : 0 utilisateurs lui ont donné la note de \*\*\*\*. Figure au meilleur classement pour **Qualité générale**.

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## Présentation

### Qui utilise NovelVox Unified Agent Desktop?

L’ensemble des industries. Les PME.

## À propos du vendeur

- **Entreprise**: NovelVox
- **Fondé**: 2008

## Contexte commercial

- **Public cible**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Windows (sur site), Linux (sur site)
- **Langues**: anglais
- **Pays disponibles**: Australie, Canada, États-Unis

##  Fonctionnalités

- CTI (couplage téléphonie informatique)
- Gestion des contacts
- IVR
- Journalisation des appels
- Logiciels CRM (gestion de la relation client)
- Scripts d'appel
- Suivi des appels
- Transfert d’appel

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software)

## Catégories connexes

- [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software)
- [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software)

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3. [Readymode](https://fr.capterra.ca/software/136728/readymode) — 4.6/5 (136 reviews)
4. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/1013067/novelvox-unified-agent-desktop)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/230210/NovelVox-Unified-Agent-Desktop/> |
| en-AE | <https://www.capterra.ae/software/1013067/novelvox-unified-agent-desktop> |
| en-AU | <https://www.capterra.com.au/software/1013067/novelvox-unified-agent-desktop> |
| en-CA | <https://www.capterra.ca/software/1013067/novelvox-unified-agent-desktop> |
| en-GB | <https://www.capterra.co.uk/software/1013067/novelvox-unified-agent-desktop> |
| en-IE | <https://www.capterra.ie/software/1013067/novelvox-unified-agent-desktop> |
| en-IL | <https://www.capterra.co.il/software/1013067/novelvox-unified-agent-desktop> |
| en-IN | <https://www.capterra.in/software/1013067/novelvox-unified-agent-desktop> |
| en-NZ | <https://www.capterra.co.nz/software/1013067/novelvox-unified-agent-desktop> |
| en-SG | <https://www.capterra.com.sg/software/1013067/novelvox-unified-agent-desktop> |
| en-ZA | <https://www.capterra.co.za/software/1013067/novelvox-unified-agent-desktop> |
| fr | <https://www.capterra.fr/software/1013067/novelvox-unified-agent-desktop> |
| fr-BE | <https://fr.capterra.be/software/1013067/novelvox-unified-agent-desktop> |
| fr-CA | <https://fr.capterra.ca/software/1013067/novelvox-unified-agent-desktop> |
| fr-LU | <https://www.capterra.lu/software/1013067/novelvox-unified-agent-desktop> |
| ja | <https://www.capterra.jp/software/1013067/novelvox-unified-agent-desktop> |

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