--- description: ReturnGO : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ReturnGO - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de suivi d'expédition](/directory/31602/shipment-tracking/software) > [ReturnGO](/software/1013374/returngo) # ReturnGO Canonical: https://fr.capterra.ca/software/1013374/returngo Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/1013374/returngo?page=2) > ReturnGO fournit un logiciel de gestion des retours qui utilise l'IA (intelligence artificielle) pour encourager les échanges plutôt que les demandes de remboursements. Cet outil a prouvé qu'il a sauvé des entreprises. > > Conclusion : 29 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise ReturnGO? ReturnGO est un outil idéal pour les boutiques d'e-commerce de toutes tailles, des petites entreprises aux grandes entreprises mondiales. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **5.0/5** | 29 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.9/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: ReturnGO ## Contexte commercial - **À partir de**: 297,00 $ US - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, français - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 210 de plus ## Fonctionnalités - Alertes/Notifications - Exchange Management - Gestion d'entrepôt - Gestion de l'e-commerce - Gestion de site web - Gestion des commandes - Gestion des expéditions - Gestion des remboursements - Gestion des retours - Gestion des stocks - Impression d'étiquettes - Intégration de sites web - Panier d'achat - Portail client - Rapports et analyses - Real-Time Data - Suivi des commandes - Suivi des statuts - Third-Party Integrations ## Intégrations (13 au total) - Amazon MCF Integrations - BigCommerce - Gorgias - Happy Returns - PrestaShop - SAP Commerce Cloud - Salesforce Commerce Cloud - Sendcloud - ShipStation - Shippo - Shopify - Shopify Plus - commercetools ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de suivi d'expédition](https://fr.capterra.ca/directory/31602/shipment-tracking/software) ## Catégories connexes - [Logiciels de suivi d'expédition](https://fr.capterra.ca/directory/31602/shipment-tracking/software) - [Logiciels de gestion des commandes](https://fr.capterra.ca/directory/30225/order-management/software) - [Logiciels de commerce en ligne](https://fr.capterra.ca/directory/3/ecommerce/software) - [Logiciels de gestion des retours](https://fr.capterra.ca/directory/34035/returns-management/software) ## Logiciels similaires 1. [Swap Commerce](https://fr.capterra.ca/software/1062905/swap-commerce) — 5.0/5 (14 reviews) 2. [ShippyPro](https://fr.capterra.ca/software/164065/shippypro) — 4.7/5 (152 reviews) 3. [Samsara](https://fr.capterra.ca/software/167543/samsara-for-fleets-0-00-6-23) — 4.5/5 (944 reviews) 4. [Fishbowl](https://fr.capterra.ca/software/123794/fishbowl) — 4.2/5 (1087 reviews) 5. [Shippo](https://fr.capterra.ca/software/146146/shippo) — 4.8/5 (825 reviews) ## Avis ### "Excellent Customer Service" — 5.0/5 > **Alex** | *15 avril 2024* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: It is easy to use and whenever we need support from their customer service team, we get a response immediately and they are quick to solve the issue. > > **Inconvénients**: There is nothing we don't like about ReturnGo. ----- ### "Great Return & Exchange Portal" — 5.0/5 > **Alexis** | *17 janvier 2025* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: Our team got extremely tired of keeping track of exchanges, so we decided to try out this app and it's been great\! Really love how automated everything is and how easy it is to track all of our exchanges in one place. :) The support team has been extremely helpful whenever I have a question as well\! 10/10 would recommend if you deal with returns/exchanges on a daily basis. We sell pet accessories, so customers frequently choose the wrong size, so we deal with that. > > **Inconvénients**: We haven't had any real issues to be completely honest, it has been extremely helpful for us. ----- ### "A Reliable and Evolving Returns Solution That Grows With Your Business" — 5.0/5 > **Golden** | *23 juillet 2025* | Vente au détail | Taux de recommandation : 10.0/10 > > **Avantages**: ReturnGO has drastically simplified our returns process. It’s user-friendly for both our team and our customers, and the automation saves us hours of manual work. Their support team is one of the best I’ve ever dealt with — responsive, knowledgeable, and always willing to help. The frequent feature updates and integrations show they’re committed to evolving with merchants' needs. > > **Inconvénients**: There was a slight learning curve when setting up the rules and parameters for returns/exchanges. It took a little trial and error to fully understand how everything worked, but the support team was very helpful in guiding us through it. Once it’s set up, it runs smoothly. > > ReturnGO has been an incredibly valuable tool for our business. From day one, it streamlined our returns process, saving time for both our team and our customers. What I appreciate most is their consistent support — whether it was setup questions in the beginning or troubleshooting down the line, the team has always been quick to respond and genuinely helpful. After using it for over two years, I can confidently say it’s reliable, user-focused, and always improving. It’s rare to find an app that grows with you, but ReturnGO does just that. ----- ### "Many functions and features\!" — 4.0/5 > **Kai** | *6 mai 2024* | Bijoux et produits de luxe | Taux de recommandation : 8.0/10 > > **Avantages**: The app has a very detailed return reasoning system, where you can define outcomes based on SKU, price, country, product line code, you name it. You can set different prices, different charges, block certain products or customers etc. The team is still very responsive and does actually solve issues for me. Before I chose for this app, I had meetings with 10+ other apps to see if they have the functionality I need. ReturnGO had all of them for a reasonable price compared to some of the others. If you are not doing many returns they offer an affordable plan where you can still get some extra features for add-on prices. > > **Inconvénients**: This ultimate flexibility in terms of setting the return policies does make the app very complex to setup. Especially if you are dealing with multiple prices for different countries. It would have made my life a lot easier if it was possible to set up a general policy that would overrule all policies. And it would also be a big improvement to be able to set the different pricing at a country level. I would therefore set the ease of implementation at an expert level. I had a hard time integrating my carrier contracts. But the team did a great job in creating a custom integration with sendcloud for me. > > You need to be an expert and quite smart in setting this app up. If not, the team is always there to help you out and assist you in the process. ----- ### "Great returns management platform\!" — 5.0/5 > **Francisco** | *3 mars 2025* | Mode et vêtements | Taux de recommandation : 10.0/10 > > **Avantages**: Clear and functional rules, resolutions and return methods. Awesome customer support. > > **Inconvénients**: I wish their analytics section/reports provided more data. > > ReturnGo provides a functional and powerful return platform with rational and elaborate rules to provide multiple resolutions and return methods to you clientele. The automation functions streamline processes to facilitate customers and merchant interactions. Their customer service is fast and accessible and strive to help with any situation. All this for a reasonable price. Would recommend ReturnGo to anyone looking for a return management platform. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/1013374/returngo?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/1013374/returngo) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Données structurées