--- description: Enghouse Contact Center : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Enghouse Contact Center - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour centre d'appel](/directory/30007/call-center/software) > [Enghouse Contact Center](/software/1014147/enghouse-contact-center) # Enghouse Contact Center Canonical: https://fr.capterra.ca/software/1014147/enghouse-contact-center Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/1014147/enghouse-contact-center?page=2) > Solutions de call center pour les PME et les grandes entreprises internationales multisites. Certifié Microsoft Teams. Options : cloud, sur site ou hybride. > > Conclusion : 21 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Enghouse Contact Center? couverture complète du marché : de 10 à 1 000 agents. Les secteurs verticaux comprennent : institutions financières, soins de santé, administration, secteur public, services publics, éducation, high-tech, organismes de services, BPO (Business Process Outsourcing), opérateurs/revendeurs télécoms (marque blanche disponible). ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 21 Avis | | Simplicité | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.3/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Enghouse Interactive - **Pays**: Markham, É.-U. - **Fondé**: 1998 ## Contexte commercial - **À partir de**: 65,00 $ US - **Type de licence**: (Version gratuite disponible) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Windows (ordinateur), Windows (sur site) - **Langues**: allemand, anglais, espagnol, français, néerlandais, portugais - **Pays disponibles**: Afrique du Sud, Allemagne, Argentine, Australie, Autriche, Belgique, Bolivie, Brésil, Canada, Chili, Colombie, Danemark, Espagne, Finlande, France, Guyana, Guyane française, Irlande, Israël, Italie et 16 de plus ## Fonctionnalités - Automate d'appel - CTI (couplage téléphonie informatique) - Enregistrement des appels - Gestion de la qualité - Gestion des contacts - Gestion des listes d'attente - Gestion du personnel - IVR - Interface d'agent - Journalisation des appels - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Rapports et analyses - Routage automatisé - Routage des appels - Scripts d'appel - Suivi des appels - Tableau de bord - Transfert d’appel ## Intégrations (8 au total) - Calabrio ONE - CommunityWFM - Freshdesk - Instagram - ServiceNow - Siebel CRM - Viber - WhatsApp ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) ## Catégories connexes - [Logiciels pour centre d'appel](https://fr.capterra.ca/directory/30007/call-center/software) - [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software) ## Logiciels similaires 1. [Ringover](https://fr.capterra.ca/software/169627/ringover) — 4.7/5 (858 reviews) 2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Amazon Connect](https://fr.capterra.ca/software/1017140/amazon-connect) — 4.5/5 (92 reviews) 4. [HoduCC](https://fr.capterra.ca/software/156136/hoducc) — 4.6/5 (95 reviews) 5. [CallHippo](https://fr.capterra.ca/software/159578/callhippo) — 4.4/5 (675 reviews) ## Avis ### "Our pleasant experience of working together with Enghouse Presence Suite" — 5.0/5 > **Sergio** | *23 juillet 2021* | Externalisation/délocalisation | Taux de recommandation : 10.0/10 > > **Avantages**: What we like the most about this software is that it is extremely powerful, since it offers all the features that a BPO company needs to provide a high quality service to its clients. On the other hand, the ease they offer to know the architecture of their database together with the training to integrate third-party software is extremely useful for the tropicalization of services for any type of client. > > **Inconvénients**: Nothing. We are very happy with ENghouse Presence Suite and the associated services that you offer. > > We have been users of this system since 2003 and we have collaborated bi-directionally creating value for our company's clients. We think it is the best software on the market. ----- ### "Call Center Software that can significantly impact your metrics" — 4.0/5 > **John** | *17 octobre 2022* | Services aux consommateurs | Taux de recommandation : 8.0/10 > > **Avantages**: Most of the system is very intuitive/easy to navigate from a user standpoint. There are many combinations of features for call/email/ and SMS delivery. > > **Inconvénients**: The admin part of the system can be complicated and little cumbersome. More custom reporting, either for free or at a reasonable cost, would be welcome. > > If you use the product "out of the box", it is easy to use and support. If you customize it heavily, it is still easy to use but administration, planning, and updates are cumbersome and can be very expensive. ----- ### "Mid range product" — 3.0/5 > **Madison** | *21 mars 2022* | Immobilier | Taux de recommandation : 6.0/10 > > **Avantages**: Queue management in a contact centre environment is made easier. > > **Inconvénients**: Reporting and Wallboard need some serious work to be usable. I am looking forward to implementing webchat and social media management in the future. Ideally, I would be able to introduce API links so that a downloaded transcript of both were added to our document repository, but I don't think this feature is available at the moment. > > Queue management and performance management of the team made easy; some significant improvement can be made to the reporting/daily performance visibility in the form of a customisable wall board. ----- ### "A contact center solution that's growing with our business" — 4.0/5 > **Simon** | *23 septembre 2021* | Gestion d'organisme à but non lucratif | Taux de recommandation : 9.0/10 > > **Avantages**: Integration with Skype for Business and ambitions towards MS Teams at the time. A simple user interface for our contact centre agents which required very little training to get staff up and running. > > **Inconvénients**: Out of the box reporting is limited but with access to the database we have managed to create all the reports and dashboards we need. ----- ### "Review of Touch Point Call Center" — 4.0/5 > **Bruce** | *18 juillet 2023* | Hôpitaux et soins de santé | Taux de recommandation : 8.0/10 > > **Avantages**: The GUI interface is easy to use. The original Zeacom interface was much better according to the user. > > **Inconvénients**: Not enough training for the Admins and the users. The user's had many complaints and issues that would have been easily rectified by more training before go live. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/1014147/enghouse-contact-center?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/1014147/enghouse-contact-center) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Données structurées