--- description: Vergic : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vergic - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Plateformes IA](/directory/31596/conversational-ai-platform/software) > [Vergic](/software/1014480/vergic) # Vergic Canonical: https://fr.capterra.ca/software/1014480/vergic > Vergic Engage est une plateforme d'engagement numérique qui offre une messagerie instantanée, des chatbots, des vidéos/audios et des réseaux sociaux en fonction de la valeur client. > > Conclusion : 4 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Vergic? Toute entreprise à la recherche d'une plateforme d'engagement client numérique. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 4 Avis | | Simplicité | 4.8/5 | D'après l'ensemble des avis | | Support client | 5.0/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Puzzel ## Contexte commercial - **À partir de**: 35,00 € - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur) - **Langues**: allemand, anglais, danois, espagnol, finnois, français, italien, norvégien, suédois - **Pays disponibles**: Allemagne, Canada, Danemark, Finlande, France, Irlande, Italie, Norvège, Pays-Bas, Royaume-Uni, Suède, États-Unis ## Fonctionnalités - Accès mobile - Alertes/Notifications - Analyse visuelle - Autoresponders - Clavardage et messagerie - Clavardage proactif - Communication multicanal - Enquêtes et feedback - Formulaire hors ligne - Gestion de l'expérience client - Gestion des commentaires - Gestion des contacts - Gestion des courriels - Gestion des flux de travail - Gestion des listes d'attente - Génération de leads - Géociblage - Historique des clients - Logiciels CRM (gestion de la relation client) - Logiciels de chatbots - Messagerie client en temps réel - Messagerie instantanée - Prise en charge de plusieurs langues - Rapports et analyses - Rapports et statistiques - Relevé et historique des chats - Saisie de leads - Stratégie de marque personnalisable - Suivi de l'engagement - Suivi des interactions - Tableau de bord d'activités - Third-Party Integrations - Transferts/Routage ## Intégrations (5 au total) - CXone Mpower - Messenger - Puzzel - Salesforce B2B Commerce - Salesforce Platform ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Plateformes IA](https://fr.capterra.ca/directory/31596/conversational-ai-platform/software) ## Catégories connexes - [Plateformes IA](https://fr.capterra.ca/directory/31596/conversational-ai-platform/software) - [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software) - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Logiciels de lead management](https://fr.capterra.ca/directory/30017/lead-management/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Pipedrive](https://fr.capterra.ca/software/132666/pipedrive) — 4.5/5 (3042 reviews) 3. [Sprinklr](https://fr.capterra.ca/software/131274/sprinklr-platform) — 4.3/5 (90 reviews) 4. [Freshchat](https://fr.capterra.ca/software/158117/freshchat) — 4.1/5 (115 reviews) 5. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Avis ### "Easy to use ,customizable customer service platform." — 5.0/5 > **Marcus** | *8 juillet 2021* | Administration publique | Taux de recommandation : 10.0/10 > > **Avantages**: As the title describes, The Vergic Engage platform is a fast implemented, fully customizable chat, bot and automation platform. We handle aproximately 3000+ requests each month with high satisfaction-index from our citizens. I'm able to help more than one customer at the time and I am not bound to a physical office. I'm able to work from anywhere with a higher capacity than with a Phone. The chatbot has been helping us for over a year. First an integrated external bot-pöatform and now the buildt in bottrainer platform. The bot has a high confidence rate and helps ut with over 1000 dialogs per month. > > **Inconvénients**: I would like the notifications from the software to be able to notify me when I'm on the move. I could see the benefits of an phoneapp that would make it possible for me our assistans to move around without the computer and still be notified. > > I'm very happy with this product. It lowers the workload from our serviceworkers and lowers the wait time for our customers. ----- ### "Versatile, powwfull communication and automation plattform" — 5.0/5 > **Alexander** | *8 juillet 2021* | Administration publique | Taux de recommandation : 10.0/10 > > **Avantages**: Plattform independent videochatt, co-browsing, functionality for setting up and collecting data, seamlesss integration between human agent and chattbot agent, swedish NLU language support. > > **Inconvénients**: OOB integration with Microsoft products/ecosystem > > Great developers, agile and fast release og requested features ----- ### "Review" — 4.0/5 > **Sofia** | *12 juillet 2021* | Immobilier | Taux de recommandation : 8.0/10 > > **Avantages**: What I like the most is that it is so simple to use once you are working in the chat. It is easy for everyone to find the canned responses and to learn how to work in the program. > > **Inconvénients**: Since we communicate with our customers in both Swedish and English all changes have to be made on two different pages in order for the customers see on both the changes on both the Swedish and the English page. This leads to that I have to make all changes twice. It would be easier if I go to a canned response and can see both the swedish and the english version in one place or be able to change the times we are open in just one place and not two. > > We are happy with it\! Whenever there is a problem it is always fixed very quickly. ----- ### "Excellent Experience and VFM" — 4.0/5 > **John** | *13 juillet 2021* | Comptabilité | Taux de recommandation : 9.0/10 > > **Avantages**: Very easy to use and designed by operational experts that understand customer service. The Chat Bot is easy to use. Development an deployment is easy. Excellent Account Management - the team work with you and are a valued partner. > > **Inconvénients**: Nothing missing - there are a number of activities that will enhance the product. > > Excellent - there are many Chat tools available, bur Vergic is far superior to others we looked at and that I have used in the past. ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/1014480/vergic) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | sv | | ----- ## Données structurées