---
description: VoiceAnalytics : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: VoiceAnalytics - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de statistiques d'appels](/directory/32258/speech-analytics/software) > [VoiceAnalytics](/software/1014500/voiceanalytics)

# VoiceAnalytics

Canonical: https://fr.capterra.ca/software/1014500/voiceanalytics

Page : 1/2\
Suivant: [Page suivante](https://fr.capterra.ca/software/1014500/voiceanalytics?page=2)

> Solution d'analytique vocale qui améliore les performances, la gestion de la qualité et la satisfaction des clients.
> 
> Conclusion : 6 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise VoiceAnalytics?

Idéal pour les centres d'appels de toutes tailles et de tous secteurs, VoiceAnalytics aide les entreprises à obtenir des informations précieuses sur chaque interaction client qui génèrent des résultats exploitables.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.8/5** | 6 Avis |
| Simplicité | 4.5/5 | D'après l'ensemble des avis |
| Support client | 4.8/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.7/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: Xdroid

## Contexte commercial

- **À partir de**: 22,00 €
- **Type de licence**:  (Version d’essai gratuite)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web
- **Langues**: allemand, anglais, arabe, bulgare, catalan, chinois, coréen, croate, danois, espagnol, finnois, français, grec, hindi, hongrois, italien, japonais, letton, lituanien, malais, norvégien, néerlandais, polonais, portugais, roumain, russe, slovaque, slovène, suédois, tchèque, turc
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 209 de plus

##  Fonctionnalités

- Analyse des sentiments
- Enquêtes et feedback
- Gestion de l'expérience client
- Gestion de la qualité
- Interface d'agent
- Rapports et analyses
- Recherche en libre-service
- Sécurité des données
- Tableau de bord
- Transcription automatique

## Intégrations (2 au total)

- Amazon Connect
- CentOS Linux

## Ressources d'aide

- Service client/courriel
- Base de connaissances
- Chat/Clavardage

## Category

- [Logiciels de statistiques d'appels](https://fr.capterra.ca/directory/32258/speech-analytics/software)

## Catégories connexes

- [Logiciels de statistiques d'appels](https://fr.capterra.ca/directory/32258/speech-analytics/software)
- [Logiciels de contact client](https://fr.capterra.ca/directory/32035/contact-center/software)
- [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software)

##  Logiciels similaires

1. [3CX](https://fr.capterra.ca/software/158704/3cx) — 4.4/5 (465 reviews)
2. [CTM](https://fr.capterra.ca/software/152004/call-tracking-software) — 4.6/5 (150 reviews)
3. [Calabrio ONE](https://fr.capterra.ca/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews)
4. [inconnect](https://fr.capterra.ca/software/164772/omnichannel) — 3.9/5 (19 reviews)
5. [CallMiner Eureka](https://fr.capterra.ca/software/130323/eureka) — 4.6/5 (5 reviews)

## Avis

### "the biggest innovation in contact center quality assurance in the last 10 years" — 5.0/5

> **Jozsef** | *2 septembre 2021* | Banque | Taux de recommandation : 10.0/10
> 
> **Avantages**: Before the system is introduced QA was a sample based (1-3 %) manual call monitoring, channeled into incentives \& training with retroactive controll (~1-2 weeks feedback cycle after actual call made) with high manuality, using numerous systems
Now, with xDroid VA we have a 100% sampling: no missed issue or development potential
Real-time, truly personalized feedback and the controll \& feedback are in in one single system
> 
> **Inconvénients**: the introduction took longer than planned due to the limitations of the current voice recording system, but the support team was helpful and supportive throughout
> 
> xDroid’s solution automatically analyzes the speech-recordings of all (100%) of Inbound/Outbound calls, based on customized parameters or keywords, in order to spot quality or efficiency issues and/or identify best practices. Due to the efficiency of the automation, numerous new control/development use cases can be defined.
Results can be immediately fed-back to bankers and/or their superior \& embedded into their training for improved productivity, customer satisfaction, lower churn and extra sales. Feedback can be both absolute/relative to peers or own past performance.

-----

### "Más que una herramienta, un acompañamiento" — 5.0/5

> **Karla** | *18 août 2025* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10
> 
> **Avantages**: Me gusta mucho que detecta de forma automática frases clave en las llamadas, eso me ahorra muchísimo tiempo. También los reportes son bastante claros y fáciles de interpretar, lo cual ayuda a la toma de decisiones.
> 
> **Inconvénients**: Al principio cuesta un poco adaptarse y entender bien todas las funciones. No es complicado, pero sí requiere paciencia y práctica.
> 
> Mi experiencia ha sido muy buena, no solo por la herramienta en sí, sino también por el acompañamiento del equipo. Desde el inicio me guiaron paso a paso, resolvieron mis dudas y se aseguraron de que aprovecháramos todas las funciones. Se siente que no estás solo, que hay alguien pendiente de que realmente consigas resultados. Eso hace que la experiencia sea mucho más completa y cercana.

-----

### "Xdroid review" — 4.0/5

> **david** | *27 juin 2022* | Assurance | Taux de recommandation : 7.0/10
> 
> **Avantages**: The ability to quickly access the data and for the staff to access their performance live
> 
> **Inconvénients**: The ability to go to low level specifics about how a call is scored - this was ore difficult that I imagined
> 
> Overall very good - looking forward to some more trainign that they are providing

-----

### "COMENTARIOS" — 5.0/5

> **FERNANDO** | *18 août 2025* | Loisirs, voyage et tourisme | Taux de recommandation : 10.0/10
> 
> **Avantages**: La rapidez con la que genera la información en cuestión de gráficos, el análisis a profundidad que se puede hacer por agente y dicho análisis puede ser desde lo general hasta lo particular.
> 
> **Inconvénients**: Se cambian las palabras al momento de que se transcribe la llamada, no se pueden descargar las llamadas.
> 
> Bastante buena, ya que se puede realizar un análisis más a profundidad, es muy amigable la plataforma.

-----

### "In time, will provide great insight." — 5.0/5

> **Sharron** | *27 juin 2022* | Services financiers | Taux de recommandation : 7.0/10
> 
> **Avantages**: The user interface is great for the agents to see their performance.  The agent and customer emotions are really helpful.
> 
> **Inconvénients**: Very difficult and time consuming to programme to achieve desired results, particularly in this industry if you have no skill set in this area.  Once we have honed all the areas and made the correct adjustments, we will start to make real progress.
> 
> From being very sceptical initially, I am beginning to see the benefit VoiceAnalytics can provide.

-----

Page : 1/2\
Suivant: [Page suivante](https://fr.capterra.ca/software/1014500/voiceanalytics?page=2)

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/1014500/voiceanalytics)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| de | <https://www.capterra.com.de/software/1014500/voiceanalytics> |
| de-AT | <https://www.capterra.at/software/1014500/voiceanalytics> |
| de-CH | <https://www.capterra.ch/software/1014500/voiceanalytics> |
| en | <https://www.capterra.com/p/231860/VoiceAnalytics/> |
| en-AE | <https://www.capterra.ae/software/1014500/voiceanalytics> |
| en-AU | <https://www.capterra.com.au/software/1014500/voiceanalytics> |
| en-CA | <https://www.capterra.ca/software/1014500/voiceanalytics> |
| en-GB | <https://www.capterra.co.uk/software/1014500/voiceanalytics> |
| en-IE | <https://www.capterra.ie/software/1014500/voiceanalytics> |
| en-IL | <https://www.capterra.co.il/software/1014500/voiceanalytics> |
| en-IN | <https://www.capterra.in/software/1014500/voiceanalytics> |
| en-NZ | <https://www.capterra.co.nz/software/1014500/voiceanalytics> |
| en-SG | <https://www.capterra.com.sg/software/1014500/voiceanalytics> |
| en-ZA | <https://www.capterra.co.za/software/1014500/voiceanalytics> |
| es | <https://www.capterra.es/software/1014500/voiceanalytics> |
| es-AR | <https://www.capterra.com.ar/software/1014500/voiceanalytics> |
| es-CL | <https://www.capterra.cl/software/1014500/voiceanalytics> |
| es-CO | <https://www.capterra.co/software/1014500/voiceanalytics> |
| es-CR | <https://www.capterra.co.cr/software/1014500/voiceanalytics> |
| es-DO | <https://www.capterra.do/software/1014500/voiceanalytics> |
| es-EC | <https://www.capterra.ec/software/1014500/voiceanalytics> |
| es-MX | <https://www.capterra.mx/software/1014500/voiceanalytics> |
| es-PA | <https://www.capterra.com.pa/software/1014500/voiceanalytics> |
| es-PE | <https://www.capterra.pe/software/1014500/voiceanalytics> |
| fr | <https://www.capterra.fr/software/1014500/voiceanalytics> |
| fr-BE | <https://fr.capterra.be/software/1014500/voiceanalytics> |
| fr-CA | <https://fr.capterra.ca/software/1014500/voiceanalytics> |
| fr-LU | <https://www.capterra.lu/software/1014500/voiceanalytics> |
| it | <https://www.capterra.it/software/1014500/voiceanalytics> |
| ja | <https://www.capterra.jp/software/1014500/voiceanalytics> |
| nl | <https://www.capterra.nl/software/1014500/voiceanalytics> |
| nl-BE | <https://www.capterra.be/software/1014500/voiceanalytics> |
| pl | <https://www.capterra.pl/software/1014500/voiceanalytics> |
| pt | <https://www.capterra.com.br/software/1014500/voiceanalytics> |
| pt-PT | <https://www.capterra.pt/software/1014500/voiceanalytics> |
| tr | <https://www.capterra.web.tr/software/1014500/voiceanalytics> |

-----

## Données structurées

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada aide des millions de professionnels à trouver le bon logiciel. Découvrez les avis, les notes et les listes exhaustives d'outils informatiques.","email":"info@fr.capterra.ca","url":"https://fr.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://fr.capterra.ca/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"VoiceAnalytics","description":"VoiceAnalytics est une solution d'analytique vocale qui améliore les performances, la gestion de la qualité et la satisfaction des clients dans les call centers, tant en matière d'activités commerciales que d'activités de service client. Cette solution optimisée par IA (intelligence artificielle) est conçue autour d'un performant moteur linguistique et d'algorithmes de machine learning, en étant en mesure de traiter la reconnaissance vocale avec précision, ainsi que de reconnaître les mots-clés, ce qui permet de détecter des contenus déterminés dans 100 % des appels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/10a5c484-e4fc-4270-8897-b60ae7998d2f.png","url":"https://fr.capterra.ca/software/1014500/voiceanalytics","@type":"SoftwareApplication","@id":"https://fr.capterra.ca/software/1014500/voiceanalytics#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://fr.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":6},"offers":{"price":"22","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://fr.capterra.ca/software/1014500/voiceanalytics#faqs","mainEntity":[{"name":"Qui utilise VoiceAnalytics?","@type":"Question","acceptedAnswer":{"text":"Idéal pour les centres d'appels de toutes tailles et de tous secteurs, VoiceAnalytics aide les entreprises à obtenir des informations précieuses sur chaque interaction client qui génèrent des résultats exploitables.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Accueil","position":1,"item":"/","@type":"ListItem"},{"name":"Logiciels de statistiques d'appels","position":2,"item":"/directory/32258/speech-analytics/software","@type":"ListItem"},{"name":"VoiceAnalytics","position":3,"item":"/software/1014500/voiceanalytics","@type":"ListItem"}],"@id":"https://fr.capterra.ca/software/1014500/voiceanalytics#breadcrumblist"}]}
</script>