17 ans à aider les entreprises canadiennes
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Lightspeed
Description de Lightspeed
LightspeedEVO est un système intuitif et intégré de gestion des concessionnaires qui vous aide à développer votre entreprise. Augmentez les ventes, simplifiez vos processus et offrez un meilleur service, le tout avec une seule plateforme.
Qui utilise Lightspeed?
Concessionnaires et commerces de détail dans le secteur maritime/les bateaux Concessionnaires et commerces de détail de sports motorisés Concessionnaires et commerces de détail de motos Concessionnaires et commerces de détail de véhicules de loisir Gestion de la location et du stockage Traitement de la paie CRM
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Review of Lightspeed
Commentaires :
A suggestion would be to send a representative when a new company goes live with the accounting program
or hold an in house school in the state the customers are located.
EX. as a dealer for your product we would be contacted the date, time and location of your school.
Therefore we could send an employee.
Avantages :
the system knows more than we do!!lol excellent system for parts, labor, sales, etc
Inconvénients :
in person school would have been very helpful at the time of installing equipment. The cost of sending a trainer from lightspeed was too expensive and he or she wouldn't have known the way our accounting was set up. The accounting system is very hard to grasp . We were using quickbooks before we changed to lightspeed accounting. It should integrate with AG parts and service
Powersports Dealership on Lightspeed Evo
Commentaires : Lightspeed is a big improvement from our historic system. With quick internet speeds, the system works well but on slower speeds it can grind to a hault. The major thing missing from Lightspeed is easy to read, pre-canned reports aka dashboards for users to understand. This is across the board for all departments. The data is in the system but hard to understand for most.
Avantages :
- Updates happen on a frequent basis. - Plenty of report options but most involve exporting to excel. Not enough "pre-canned" reports. Users must be tech savy, nearly with accounting background to run reports. - Cloud solution is nice vs. internal hardware.
Inconvénients :
- Screen resolution makes things very small or blurry if made larger. - Feature suggestions do not get attention unless multiple dealerships ask for implementation. - Creditcard integration with Worldpay in Canada. The hardware for machines is terribly outdated. No tap to pay options. - Receipt printers are local not network printers. Sharing local printers in windows is not easy and now against security protocol for Windows. Bandage solution is to buy local printers for every machine. - When logging out of one computer and into another computer the session kills all activities you were in. It would be nice if when logging out the invoices, deals, etc were left in limbo and re-opened when logging into the new computer.
The worst in communication that I have dealt with in my entire life
Commentaires :
My husband passed away 2 years ago and I needed to take over the management in processing accounting and closing our business. I reached out to [sensitive content hidden]to share what was happening almost right away and I asked about postponing or pausing my subscription until I was able to mentally, emotionally and logistically come back to the accounting. I was declined, which isn't the problem. However, not once was I asked what I needed or offered to share how they could help support me in this transition. I have noticed a theme over the last 2 years and that is when I have reached out, they will delay, avoid or not respond to my emails or phone calls without multiple follow ups. At first it took me a while to realize it wasn't me, but how they have showed a pattern in their behavior in both of my sales managers and their manager [sensitive content hidden]. Recently, I had made a bold request to have a partial refund, which was also declined. As a widow with 4 kids, I knew it was a huge ask that most likely wouldn't be accommodated, but it was worth a try. I was assured by my original sales manager, [sensitive content hidden]that he was optimistic about working something out. What I realize now, is all I needed to to was run some reports and I could have closed the account almost 2 years ago. [sensitive content hidden] then referred me to [sensitive content hidden]. By the time I got to [sensitive content hidden], I wanted to share what it was like for someone who was experiencing a critical point in my life and business, with being hopeful that it would make a difference for their customers in the future. Instead I was met with [sensitive content hidden] defending their stance, he managed to apologize for how I felt, instead of taking some accountability to my experience of being ignored over the last 2 years. I was told that they handle situations on a case by case basis, and I was also told they do not have a policy for handling situations like mine, so their was no compassion about how I was trying to make it all work. I was also told by [sensitive content hidden] that never in his decades of working with the company has he 'never experienced something like this' It's hard to imagine that a company which states "Our goal is to help you operate your business more efficiently and profitably so you can spend more time doing what you love." has never encountered another business facing hardship or struggles looking to be supported by the Lightspeed in working through solutions to make it work for both companies. After speaking with [sensitive content hidden] on or around [sensitive content hidden] we agreed that my account would close in 30 days. Yesterday on [sensitive content hidden] my account cannot be opened. After calling and emailing [sensitive content hidden], with no response (typical) to what is happening. I am grateful that they have ripped off the bandaid and I never have to work with them again.
My main complaints are
1. delayed communication with sales
2. No taking accountability to how my experience was with Lightspeed
3. Defending their bottom line instead of being in communication and listening to how they could improve their customer experience.
Avantages :
Since I took over management of the company after my husband's death, nothing
Inconvénients :
I have had the worst experience in communication with my sales managers and their supervisor.
Software that fits the outdoor powersports business model
Commentaires : We count on a DMS to provide us a multitude of operational and accounting components along with a rock solid set of books for decision making and business banking needs. Lightspeed software does help us meet these needs
Avantages :
The software is relevant to our industry and has features and benefits that help us manage the entire business of selling and supporting outdoor power sports. The suite does fit into sales service and parts departments daily interactions with staff customers and vendors very well.
Inconvénients :
Support is virtually non existent. We have tried several different areas of seeking support and have been met with virtual crickets at every attempt. We are left to resolve most issues ourselves.
Long Time User
Commentaires : I've been using Lightspeed for 10 years, therefore I am somewhat used to the system. I still find it challenging to determine the customer account balance due. Again, a customer ledger would be extremely beneficial. In addition, it would be helpful if we could apply loyalty reward points after an invoice has been closed.
Avantages :
I like the on demand training tutorials. I like that it is a menu driven system. I like that we can customize our Desktop with the most relevant individualized information. I like the custom tabs for each individual user.
Inconvénients :
1. I don't like that we can not print out a customer ledger ! This is so very important! 2. Customers - can only have one customer name and one customer email address. Many people have multiple email address, plus a spouse or partner who have more than one email address. I would like to have fields for a 2nd owner name, address, email, phone #. Also the only field that cross references is the "other" field. It is difficult to look up a customer by a partner's name or business name. Many spouses have different last names. We have many customer accounts with multiple partners. We have a ton of customer's who both want to receive emails and copies of invoices, statements, etc. But the system only allows for one email address. 3. Customer Units- It would be nice and extremely helpful if there was a field for the previous Unit Name and a way to cross reference in the customer unit section. 4. The Storage Reservations and Customer Accounts don't link together. When we update a customer account, it does not update the Reservation information. 5. It is confusing to our customers and employees when there are two separate invoices for their A/R account and the Reservation. The invoices don't even look alike! Then we have to manually calculate a total due by adding these together. 6. All Custom Reports, we can't delete obsolete or old reports. Our list is too long and it time consuming just to try to locate a report I want. Also date last used would be helpful.
Réponse de l'équipe de Lightspeed DMS
il y a 3 ans
Hi Kathy, Thank you for taking the time to provide feedback with your experience with Lightspeed. We are glad to see your experience overall has been positive. Thank you also for providing feedback on areas of improvement. We strive to better our systems and user experience as much as possible. I will pass along your points as potential areas of improvement for future updates. As always, if you need anything our support team is available to you. Thank you! Lightspeed
