--- description: WaitWell : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WaitWell - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels pour listes d'attente](/directory/31495/waitlist/software) > [WaitWell](/software/1018455/waitwell) # WaitWell Canonical: https://fr.capterra.ca/software/1018455/waitwell Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/1018455/waitwell?page=2) > Gérez les rendez-vous et les visites sans rendez-vous depuis un seul écran. Obtenez des informations puissantes sur l’expérience client et les performances du personnel. > > Conclusion : 92 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise WaitWell? Solution de gestion de lignes, de planification de rendez-vous et de liste d’attente pour les entreprises présentant de longues files d’attente et des halls d’accueil très fréquentés. WaitWell est utilisé dans les instituts d’enseignement supérieur, les administrations, les commerces de détail et les cliniques. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 92 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.7/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: WaitWell ## Contexte commercial - **À partir de**: 29,00 $ US - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, espagnol, français, ukrainien - **Pays disponibles**: Albanie, Allemagne, Andorre, Autriche, Belgique, Bosnie-Herzégovine, Bulgarie, Bélarus, Canada, Chypre, Cité du Vatican, Croatie, Danemark, Espagne, Estonie, Finlande, France, Gibraltar, Groenland, Grèce et 35 de plus ## Fonctionnalités - Accès mobile - Alertes/Notifications - Base de données de clients - Base de données de clients - Contrôles/Permissions d'accès - Définition des priorités - Email Reminders - Formulaires personnalisables - Gestion de la disponibilité - Gestion des calendriers - Gestion des contacts - Gestion des listes d'attente - Gestion des rendez-vous - Gestion des réservations - Intégration de sites web - Liste d'attente publique - Messagerie SMS - Paiements en ligne - Planification automatisée - Préinscription - Rappels - Rapports et statistiques - Rendez-vous récurrents - Réservation en ligne - Self Check-In/Check-Out - Signature numérique - Suivi du statut des listes d'attente - Suivi du temps d'attente - Wireless Internet Access Control ## Intégrations (25 au total) - CharmHealth - Freshservice - Google Authenticator - Google Calendar - Google Forms - Google Meet - Google Sheets - Google Workspace - HubSpot CRM - HubSpot Marketing Hub - HubSpot Service Hub - Mailchimp - Microsoft Excel - Microsoft Outlook - Microsoft Teams ... et 10 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels pour listes d'attente](https://fr.capterra.ca/directory/31495/waitlist/software) ## Catégories connexes - [Logiciels pour listes d'attente](https://fr.capterra.ca/directory/31495/waitlist/software) - [Logiciels d'accueil des visiteurs](https://fr.capterra.ca/directory/10020/visitor-management/software) - [Logiciels d'agenda](https://fr.capterra.ca/directory/30757/appointment-scheduling/software) ## Logiciels similaires 1. [Jobber](https://fr.capterra.ca/software/127994/jobber) — 4.6/5 (1463 reviews) 2. [Vagaro](https://fr.capterra.ca/software/153752/vagaro) — 4.7/5 (3642 reviews) 3. [Calendly](https://fr.capterra.ca/software/148036/calendly) — 4.7/5 (4120 reviews) 4. [Google Calendar](https://fr.capterra.ca/software/213340/google-calendar) — 4.8/5 (4187 reviews) 5. [Goldie](https://fr.capterra.ca/software/1036086/goldie) — 4.8/5 (1167 reviews) ## Avis ### "WaitWell is an Excellent customer support management and appointment scheduling platform" — 5.0/5 > **Dionne Joy** | *26 décembre 2025* | Enseignement supérieur | Taux de recommandation : 10.0/10 > > **Avantages**: WaitWell provides an excellent customer service for users. The support team is responsive, helpful, and willing to make last‑minute adjustments or cost‑saving recommendations. Provide real‑time notifications, virtual queues, and accurate wait‑time estimates reduce frustration and improve flow. - - > > **Inconvénients**: WaitWell is great for organization with daily customer volume, whether you need appointments, walk‑ins, or both. WaitWell provides both staff and customers great interface with smooth handling of walk‑ins and appointments. - > > My overall experience has been amazing with WaitWell. It a queue management and appointment scheduling platform used across industries like government, healthcare, retail, higher education, and hospitality. We use it for student appointment scheduling, it reduces time, help you plan better and provides value for money. Highly recommend. ----- ### "Reliable, Easy to Use, and Highly Effective" — 5.0/5 > **Jorge** | *29 novembre 2025* | Compagnies aériennes/Aéronautique | Taux de recommandation : 10.0/10 > > **Avantages**: Waitwell has been an invaluable tool for our lounge operation, allowing us to retain passengers during peak periods rather than turning them away. The customer service team has been exceptional, consistently responsive, helpful, and always willing to provide last-minute adjustments or cost-saving recommendations. From an operational standpoint, the platform has significantly improved the experience for both our passengers, who now receive timely notifications, and our employees, who are better equipped to manage guest expectations. Overall, I highly recommend Waitwell to any business looking to enhance the customer experience and effectively manage capacity challenges. > > **Inconvénients**: This product has been excellent so far, and I genuinely have no concerns to highlight. It has delivered exactly what we were looking for, and in some cases even exceeded our expectations. Overall, I am extremely satisfied and would confidently recommend it to others. ----- ### "Awesome Que management" — 4.0/5 > **Chance** | *26 novembre 2025* | Assurance | Taux de recommandation : 9.0/10 > > **Avantages**: It really helped organize our office. Clients love using it so they don't have to wait in line. I love how we can personalize what gets sent out to clients. If you look at all the registry offices in Lethbridge our review count is so much higher than anyone else due to waitwell. > > **Inconvénients**: Sometimes there are connectivity issues where people are texting in and it's not placing them in the que. > > We have been happy and love using it. Our reviews have skyrocketed because of waitwell. Our office organization is so much better as people aren't worried about standing in line. They can check in and then go wait in their car if they'd like. ----- ### "Easy and convenient\!" — 5.0/5 > **Joshua** | *13 mars 2026* | Comptabilité | Taux de recommandation : 10.0/10 > > **Avantages**: I liked the convenience of joining the line from my phone and being able to wait wherever I want. I l loved being able to track where I was in line and I was able to message the staff beforehand to ask if I could use my Amex card. > > **Inconvénients**: Nothing\! Worked really smoothly, I wish more registries used this product. The experience was very smooth and I have no complaints. > > I used it to join the line at a registry in Alberta and the process was super easy. I was able to wait in my car and catch up on some work calls while I waited my turn. ----- ### "Surprisingly affordable and actually works—handles our patients, visitors, and even our restaurant queue" — 5.0/5 > **Rachit** | *22 juin 2026* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: Truthfully, the greatest thing about this software is how much value it gives at an affordable price point. We researched some other enterprise-level solutions demanding thousands of dollars per month, whereas WaitWell's starting package of only $29 gave us all we required for the startup. The prices are very reasonable for a mid-size business, and there are no hidden costs draining our budget. We found the scheduling tool very useful because we operate a healthcare clinic and hence have to deal with both scheduled and walk-in visits. WaitWell allows us to organize them in one interface. Now our patients are able to schedule, reschedule, and cancel appointments without contacting us; thus, our receptionists are able to concentrate on patients rather than phone calls. With respect to the patient registration system, the QR code scanning option is very convenient because guests just need to use their smartphone, sign the necessary papers online, and our staff members will receive notifications via SMS. > > **Inconvénients**: Two minor things: First, the learning curve for the advanced admin settings isn't zero. Setting up custom workflows and complex reports took me a couple of hours to really wrap my head around. The basic setup is a breeze—I had check-in running in under an hour—but if you want to get creative with automation, plan to spend some time clicking around or watching a video. Second, and this is important—let's talk about security. It's excellent for visitor logs, digital waivers, and basic check-in records, but it's not a physical security system. You won't get surveillance cameras, door access control, or threat detection. If you're expecting that, you'll be disappointed. But for managing who's in your building and why, it does the job perfectly. We actually feel safer because there's less crowding, but I don't want anyone to confuse this with a security alarm system. > > Really good overall. Used for around six months now and cannot see myself going back to our previous paper-and-pen system. Speaking of value for money, hard to compete with this product here. Savings in staff time through automated reminders and check-ins alone are more than worth the cost per month. It used to take our admin team hours of manually calling patients to confirm their appointments—we don't have to anymore. The learning curve for building a custom report was rather tough at first, but the customer support team helped me via live chat within minutes. As for basic tasks such as visitor check-in and appointment booking, any employee of ours could handle it without any training. From the perspective of security and compliance, really nice to work with this product digitally. Lost paper waivers are gone, and we can find the record of a visitor or a signed document whenever needed. ----- Page : 1/5\ Suivant: [Page suivante](https://fr.capterra.ca/software/1018455/waitwell?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/1018455/waitwell) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées