---
description: WaitWell : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: WaitWell - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels d'accueil des visiteurs](/directory/10020/visitor-management/software) > [WaitWell](/software/1018455/waitwell)

# WaitWell

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> Gérez les rendez-vous et les visites sans rendez-vous depuis un seul écran. Obtenez des informations puissantes sur l’expérience client et les performances du personnel.
> 
> Conclusion : 104 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise WaitWell?

Solution de gestion de lignes, de planification de rendez-vous et de liste d’attente pour les entreprises présentant de longues files d’attente et des halls d’accueil très fréquentés. WaitWell est utilisé dans les instituts d’enseignement supérieur, les administrations, les commerces de détail et les cliniques.

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **4.8/5** | 104 Avis |
| Simplicité | 4.9/5 | D'après l'ensemble des avis |
| Support client | 4.8/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 4.7/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: WaitWell Inc.

## Contexte commercial

- **À partir de**: 29,00 $ US
- **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: allemand, anglais, arabe, chinois, espagnol, français, pendjabi, somali, ukrainien
- **Pays disponibles**: Canada

##  Fonctionnalités

- Accès mobile
- Alertes/Notifications
- Base de données de clients
- Base de données de clients
- Confirmations/Reminders
- Contrôles/Permissions d'accès
- Définition des priorités
- Email Reminders
- Formulaires personnalisables
- Gestion de la disponibilité
- Gestion des calendriers
- Gestion des contacts
- Gestion des listes d'attente
- Gestion des rendez-vous
- Gestion des réservations
- Intégration de sites web
- Liste d'attente publique
- Messagerie SMS
- Paiements en ligne
- Paiements électroniques
- Planification automatisée
- Prise en charge de plusieurs langues
- Préinscription
- Rappels
- Rapports et statistiques
- Rendez-vous récurrents
- Réservation en ligne
- Self Check-In/Check-Out
- Signature numérique
- Stratégie de marque personnalisable
- Suivi du statut des listes d'attente
- Suivi du temps d'attente
- Third-Party Integrations
- Wireless Internet Access Control

## Intégrations (3 au total)

- Meeami CV MVNS
- Microsoft Teams
- Slate

## Ressources d'aide

- Service client/courriel
- Base de connaissances
- Support téléphonique
- Chat/Clavardage

## Category

- [Logiciels d'accueil des visiteurs](https://fr.capterra.ca/directory/10020/visitor-management/software)

## Catégories connexes

- [Logiciels d'accueil des visiteurs](https://fr.capterra.ca/directory/10020/visitor-management/software)
- [Logiciels d'agenda](https://fr.capterra.ca/directory/30757/appointment-scheduling/software)
- [Logiciels de programmation des patients](https://fr.capterra.ca/directory/33315/patient-scheduling/software)
- [Logiciels de communication avec les patients](https://fr.capterra.ca/directory/31085/patient-engagement/software)
- [Logiciels de chatbots](https://fr.capterra.ca/directory/32448/chatbot/software)

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2. [Jobber](https://fr.capterra.ca/software/127994/jobber) — 4.6/5 (1487 reviews)
3. [Calendly](https://fr.capterra.ca/software/148036/calendly) — 4.7/5 (4163 reviews)
4. [Google Calendar](https://fr.capterra.ca/software/213340/google-calendar) — 4.8/5 (4323 reviews)
5. [Goldie](https://fr.capterra.ca/software/1036086/goldie) — 4.8/5 (1173 reviews)

## Avis

### "Easy and convenient\!" — 5.0/5

> **Joshua** | *13 mars 2026* | Comptabilité | Taux de recommandation : 10.0/10
> 
> **Avantages**: I liked the convenience of joining the line from my phone and being able to wait wherever I want. I l loved being able to track where I was in line and I was able to message the staff beforehand to ask if I could use my Amex card.
> 
> **Inconvénients**: Nothing\! Worked really smoothly, I wish more registries used this product. The experience was very smooth and I have no complaints.
> 
> I used it to join the line at a registry in Alberta and the process was super easy. I was able to wait in my car and catch up on some work calls while I waited my turn.

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### "WaitWell is an Excellent customer support management and appointment scheduling platform" — 5.0/5

> **Dionne Joy** | *26 décembre 2025* | Enseignement supérieur | Taux de recommandation : 10.0/10
> 
> **Avantages**: WaitWell provides an excellent customer service for users. The support team is responsive, helpful, and willing to make last‑minute adjustments or cost‑saving recommendations. Provide real‑time notifications, virtual queues, and accurate wait‑time estimates reduce frustration and improve flow.
- 

-
> 
> **Inconvénients**: WaitWell is great for organization with daily customer volume, whether you need appointments, walk‑ins, or both.  WaitWell provides both staff and customers great interface with smooth handling of walk‑ins and appointments.
-
> 
> My overall experience has been amazing with WaitWell. It a queue management and appointment scheduling platform used across industries like government, healthcare, retail, higher education, and hospitality. We use it for student appointment scheduling, it reduces time, help you plan better and provides value for money. Highly recommend.

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### "Reliable, Easy to Use, and Highly Effective" — 5.0/5

> **Jorge** | *29 novembre 2025* | Compagnies aériennes/Aéronautique | Taux de recommandation : 10.0/10
> 
> **Avantages**: Waitwell has been an invaluable tool for our lounge operation, allowing us to retain passengers during peak periods rather than turning them away. The customer service team has been exceptional, consistently responsive, helpful, and always willing to provide last-minute adjustments or cost-saving recommendations.

From an operational standpoint, the platform has significantly improved the experience for both our passengers, who now receive timely notifications, and our employees, who are better equipped to manage guest expectations.

Overall, I highly recommend Waitwell to any business looking to enhance the customer experience and effectively manage capacity challenges.
> 
> **Inconvénients**: This product has been excellent so far, and I genuinely have no concerns to highlight. It has delivered exactly what we were looking for, and in some cases even exceeded our expectations. Overall, I am extremely satisfied and would confidently recommend it to others.

-----

### "Awesome Que management" — 4.0/5

> **Chance** | *26 novembre 2025* | Assurance | Taux de recommandation : 9.0/10
> 
> **Avantages**: It really helped organize our office. Clients love using it so they don't have to wait in line. I love how we can personalize what gets sent out to clients. If you look at all the registry offices in Lethbridge our review count is so much higher than anyone else due to waitwell.
> 
> **Inconvénients**: Sometimes there are connectivity issues where people are texting in and it's not placing them in the que.
> 
> We have been happy and love using it. Our reviews have skyrocketed because of waitwell. Our office organization is so much better as people aren't worried about standing in line. They can check in and then go wait in their car if they'd like.

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### "An impactful solution that simultaneously enhances operational efficiency and the customer experience." — 5.0/5

> **Nitya** | *31 juillet 2026* | Services et technologies de l'information | Taux de recommandation : 10.0/10
> 
> **Avantages**: WaitWell provides superior control over all these aspects. Its smart queue management, appointment scheduling, real-time monitoring, and detailed operational reporting give our team a clear view of daily activities. This has made it possible to compare service performance across locations, optimize resource allocation, and make operational decisions more quickly.
> 
> **Inconvénients**: For organizations in the early stages or operating on a limited budget, some of the premium features and enterprise plans might seem relatively expensive. That said, considering the improvements in operational efficiency, reduced wait times, enhanced customer experience, and the ability to make data-driven decisions, the investment proves to be fully justified in the long run and delivers strong business value.
> 
> Our biggest challenges were monitoring customer flow across various branches, managing wait times, and maintaining consistency in service quality. WaitWell has made operations more transparent and controlled by consolidating these processes onto a centralized digital platform. It is now easy to monitor key performance indicators in real-time, quickly identify potential bottlenecks, and make immediate corrective decisions. As a result, we have achieved better control over operational costs, increased team productivity, and significantly improved the overall customer service experience.

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## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/1018455/waitwell)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/236054/WaitWell/> |
| en-AE | <https://www.capterra.ae/software/1018455/waitwell> |
| en-AU | <https://www.capterra.com.au/software/1018455/waitwell> |
| en-CA | <https://www.capterra.ca/software/1018455/waitwell> |
| en-GB | <https://www.capterra.co.uk/software/1018455/waitwell> |
| en-IE | <https://www.capterra.ie/software/1018455/waitwell> |
| en-IL | <https://www.capterra.co.il/software/1018455/waitwell> |
| en-IN | <https://www.capterra.in/software/1018455/waitwell> |
| en-NZ | <https://www.capterra.co.nz/software/1018455/waitwell> |
| en-SG | <https://www.capterra.com.sg/software/1018455/waitwell> |
| en-ZA | <https://www.capterra.co.za/software/1018455/waitwell> |
| fr | <https://www.capterra.fr/software/1018455/waitwell> |
| fr-BE | <https://fr.capterra.be/software/1018455/waitwell> |
| fr-CA | <https://fr.capterra.ca/software/1018455/waitwell> |
| fr-LU | <https://www.capterra.lu/software/1018455/waitwell> |

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