--- description: Icon : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Icon - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels USDL (Unités de soins de longue durée)](/directory/30109/long-term-care/software) > [Icon](/software/1024225/voicefriend) # Icon Canonical: https://fr.capterra.ca/software/1024225/voicefriend Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/1024225/voicefriend?page=2) > VoiceFriend est une plateforme cloud d'automatisation et de gestion des communications, conçue pour les entreprises qui s'occupent des personnes âgées. > > Conclusion : 25 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Icon? Établissements d'hébergement indépendants Installations d'aide à domicile Organismes de soins infirmiers spécialisés Programmes PACE (Program of All-Inclusive Care for the Elderly) Organismes de soins à domicile. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 25 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Icon ## Contexte commercial - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, catalan, coréen, espagnol, français, grec, hindi, indonésien, italien, japonais, polonais, portugais, russe, vietnamien - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Gestion de la communication - Gestion de la conformité - Gestion des rendez-vous - Gestion du personnel - Planification - Rapports et statistiques ## Intégrations (24 au total) - ADP GlobalView Payroll - ALIS - Aline - DBSync - Eldermark - Enquire - HubSpot CRM - MatrixCare Life Plan Community - MatrixCare Senior Living Facility - MatrixCare Skilled Nursing Facility - Microsoft Dynamics 365 Business Central tegossuite - OneDay - PCC - Paychex Flex - Paylocity ... et 9 intégrations supplémentaires ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels USDL (Unités de soins de longue durée)](https://fr.capterra.ca/directory/30109/long-term-care/software) ## Catégories connexes - [Logiciels USDL (Unités de soins de longue durée)](https://fr.capterra.ca/directory/30109/long-term-care/software) - [Logiciels pour aide à domicile](https://fr.capterra.ca/directory/10034/assisted-living/software) - [Logiciels pour maisons de repos](https://fr.capterra.ca/directory/31330/nursing-home/software) ## Logiciels similaires 1. [Senior Living Core Platform](https://fr.capterra.ca/software/209867/senior-living-core-platform) — 4.7/5 (63 reviews) 2. [Yardi Senior Living Suite](https://fr.capterra.ca/software/164514/yardi-senior-living-suite) — 4.2/5 (11 reviews) 3. [Connecteam](https://fr.capterra.ca/software/153140/connecteam) — 4.6/5 (5058 reviews) 4. [ECP](https://fr.capterra.ca/software/90493/ecp) — 4.7/5 (152 reviews) 5. [TheWorxHub](https://fr.capterra.ca/software/172308/theworxhub) — 4.7/5 (183 reviews) ## Avis ### "It's everything we need" — 5.0/5 > **Shareen** | *17 mars 2023* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: Icon captures everything our organization needs and it is so easy. I really like that I am able to retrieve so much information once I schedule an activity on the calendar. I can take attendance, assign dementions of wellness, retrieve data and run reports. It is extremely efficient and very user friendly. > > **Inconvénients**: I can't think of a thing I don't like. It does it all. > > Customer service is wonderful. I have made suggestions of something that I think would be useful and they take that information to their team and have incorporated or made the changes. They listen. And they are very timely in their responses. ----- ### "Good if you have the equipment for it." — 4.0/5 > **Sandra** | *16 mars 2023* | Hôpitaux et soins de santé | Taux de recommandation : 8.0/10 > > **Avantages**: It took us about 18 months to get all things in order and up and running with Caremerge who we started with which in turn was connected to Screencloud which icon took over a few months ago. When icon took over we lost a lot of our templates that we had set up and now we loose media that we pull up for usage . It has been challenging switching but we have learned the ropes and are handling the screens and process good now. We are able to do what we are needing to do now which is to inform our residents of activities. > > **Inconvénients**: When talking with the robot helper you can't get them to understand what you are requesting. It takes several times to get to the root of your problem. Sometimes I just give up and email my contact at caremerge. > > It has had it's ups and it's downs. Mostly since just having to play with the program to learn it on our own, we have been able to do this and are doing fine now. ----- ### "Basic use is fine, missing opportunity for higher quality product" — 2.0/5 > **Michelle** | *8 mars 2023* | Santé, bien-être et fitness | Taux de recommandation : 2.0/10 > > **Avantages**: Offers different calendars. Does not have any major bugs. I like the groups and community engagement. > > **Inconvénients**: Print formatting limited and comes out terribly for weekly and daily. We have to copy and paste into a different document and format EVERYTHING. No customizable options to meet our community's needs. Its a boxed program with limitations for improvement. Unable to avoid residents signing up for activities in future months. No easy way to view calendars and staffing scheduling - color calendars differently to help would be great but not an option. The app is terrible. Residents deeply dislike the dining reservation option. Also there is no easy way to view attendance on the app. You can easily take attendance, but cannot view the people that signed up. Also, the app and website both time out and log you out within 5-10 minutes causing you to log in and start over going through the many screens. Minor things include where the save button is. It is easy to miss and often things don't get saved because it is not visible. > > Nice people. Product seems to be underdeveloped prior to being rolled out. Changes as so slow to take place. ----- ### "Icon review from Maggi Blizzard, Trinity Oaks" — 4.0/5 > **Maggi** | *13 mars 2023* | Hôpitaux et soins de santé | Taux de recommandation : 6.0/10 > > **Avantages**: Product is fairly easy to use. We do not integrate with other systems at this time. Help desk is extremely helpful. Management team is hard to get ahold of. Do not get back to you in a timely manner. > > **Inconvénients**: Having to delete and reload a document is time consuming and inconvenient. Having all kinds of issues with the Alexa portion of this program. Still not able to get them up and running. Very disappointing. Not happy with the maintenance potion of the program and the cost to integrate with another program is very costly. > > Our residents are happy overall with the product. it is easy to navigate. Am having problems with deleting folks that have moved or died. After taking them out with the transition timeline, they still appear when you scroll through the directory. need help with that. ----- ### "Delivers instant communication with staff and families" — 5.0/5 > **Jacqueline** | *24 février 2022* | Hôpitaux et soins de santé | Taux de recommandation : 10.0/10 > > **Avantages**: Our facility uses VoiceFriend daily to communicate staffing openings for our nursing department. We are able to instantly contact all staff in a seamless manner to alert them for availability to work. > > **Inconvénients**: The formatting is all screwed up when you cut/paste from a Word doc into Voicefriend. Groups could be easier to format. > > While we typically use VoiceFriend for staffing purposes it became an invaluable tool for notification during the Covid pandemic to inform both family and staff about exposure. The ability to instantly notify all parties of any pertinent information has been streamlined due to VoiceFriend. We do all family, patient and staff notifications through VoiceFriend. ----- Page : 1/2\ Suivant: [Page suivante](https://fr.capterra.ca/software/1024225/voicefriend?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/1024225/voicefriend) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées