---
description: LogMeIn Resolve : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
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title: LogMeIn Resolve - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels de cybersécurité](/directory/31037/cybersecurity/software) > [LogMeIn Resolve](/software/1026169/goto-resolve)

# LogMeIn Resolve

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> Logiciel cloud d'assistance informatique pour les PME disposant d'équipes internes et distantes.
> 
> Verdict: Rated **4.4/5** by 213 users. Top-rated for **Probabilité de recommander le produit**.

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## Présentation

### Qui utilise LogMeIn Resolve?

GoTo Resolve est un nouveau logiciel cloud de gestion et d'assistance informatique conçu pour les PME.

## Quick Stats & Ratings

| Metric | Notation | Detail |
| **Note globale** | **4.4/5** | 213 Avis |
| Simplicité | 4.5/5 | Based on overall reviews |
| Support client | 4.2/5 | Based on overall reviews |
| Rapport qualité-prix | 4.3/5 | Based on overall reviews |
|  Fonctionnalités | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: GoTo
- **Pays**: Orem, É.-U.
- **Founded**: 2003

## Commercial Context

- **À partir de**: 29,00 $ US
- **Type de licence**:  (Version d’essai gratuite)
- **Target Audience**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
- **Deployment & Platforms**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur), Android (mobile), iPhone (mobile), iPad (mobile)
- **Langues**: anglais
- **Available Countries**: Allemagne, Australie, Canada, Espagne, France, Inde, Irlande, Italie, Malaisie, Nouvelle-Zélande, Philippines, Royaume-Uni, Singapour, États-Unis

##  Fonctionnalités

- Accès et contrôle à distance
- Accès sans surveillance
- Alertes/Notifications
- Alerts/Escalation
- Assistance à distance
- Audit des problèmes
- Chat en temps réel
- Contrôles/Permissions d'accès
- Définition des priorités
- Dépannage
- Gestion de la configuration
- Gestion de la conformité
- Gestion de la sécurité
- Gestion de logiciel
- Gestion des affectations
- Gestion des applications
- Gestion des billets
- Gestion des correctifs
- Gestion des données
- Gestion des points de terminaison
- Gestion des problèmes
- Gestion des problèmes
- Gestion des stocks
- Gestion des stratégies
- Gestion des tickets de support
- Gestion des tâches
- Gestion du déploiement
- Messagerie client en temps réel
- Outils de collaboration
- Partage d'écran
- Pour logiciels d'infogérance
- Rapports et analyses
- Rapports et statistiques
- Rapports informatiques
- Real-Time Notifications
- Reconnaissance auto des utilisateurs/appareils
- Sauvegarde et récupération
- Stratégie de marque personnalisable
- Suivi des activités
- Suivi des problèmes
- Suivi des ressources informatiques
- Surveillance et gestion à distance
- Tableau de bord
- Tableau de bord d'activités
- Transfert de fichiers

## Integrations (4 total)

- ConnectWise PSA
- Microsoft Teams
- ServiceNow IT Service Management
- Zendesk Sunshine

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Chat/Clavardage

## Category

- [Logiciels de cybersécurité](https://fr.capterra.ca/directory/31037/cybersecurity/software)

## Catégories connexes

- [Logiciels de cybersécurité](https://fr.capterra.ca/directory/31037/cybersecurity/software)
- [Logiciels antivirus](https://fr.capterra.ca/directory/30228/anti-virus/software)
- [Logiciels MDM  (mobile device management)](https://fr.capterra.ca/directory/30584/mobile-device-management/software)
- [Outils ITSM (Information Technology Service Management)](https://fr.capterra.ca/directory/30676/itsm/software)
- [Logiciels de bureau à distance](https://fr.capterra.ca/directory/31955/remote-desktop/software)

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3. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4066 reviews)
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5. [Supremo Remote Desktop](https://fr.capterra.ca/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews)

## Avis

### "Produit excellent prix élevé" — 4.0/5

> **Nicolas** | *9 novembre 2024* | Services aux consommateurs | Recommendation rating: 2.0/10
> 
> **Avantages**: La gestion d’incident , résolution prise en main création de groupe déploiement facile de client
> 
> **Inconvénients**: Avant il y avait GoTo assist on ne peut plus séparer les éditions
> 
> Bon produit d assistante et de prise en main utilisateur

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### "Live Tech Support" — 5.0/5

> **Angie** | *3 juin 2025* | Hôpitaux et soins de santé | Recommendation rating: 10.0/10
> 
> **Avantages**: I love how you can get help by letting a tech person log into your computer and fix it for you. Especially when you have tries and you don’t know what you are doing
> 
> **Inconvénients**: I love it. There is nothing that I don’t love about it. It is all very helpful, I don’t know what I would do with out it.
> 
> I have had to use this service many times when I can’t fix a problem on my computer and I need expert advice I submit a request with them and they help me.

-----

### "Good RMM for the price" — 4.0/5

> **Topher** | *10 décembre 2025* | Marketing et publicité | Recommendation rating: 7.0/10
> 
> **Avantages**: Quick and easy setup to start receiving help desk tickets and provide remote support. Includes remote scripting, device inventory, and SSO.
> 
> **Inconvénients**: Though it does save money by doing so, many standard RMM features, such as automations based on alerts, are only included as additional upgrades. Asset inventory is being actively developed but still needs some polishing in regards to managing duplicate entries.
> 
> As a basic RMM that doesn’t break the bank, Resolve works well. If you want or need more features, you may want a more robust option.

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### "Romote access software by GoTo" — 5.0/5

> **Azizah** | *11 septembre 2022* | Télécommunications | Recommendation rating: 10.0/10
> 
> **Avantages**: GoTo Resolve the work software that we rely most heavily upon. Naturally, we employ it to provide on-demand customer support. However, we also rely on it to remotely access a computer or a server when it has to be used without surveillance.
> 
> **Inconvénients**: Updating or uninstalling the previous version using the Control Panel is required before re-establishing a remote connection to a previously linked device. Recently, this issue has become increasingly challenging, and after months of attempting to rectify it, we've decided to look into other remote support software.

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### "Logmein Resolve Review" — 3.0/5

> **Tonia** | *6 mai 2025* | Gestion d'organisme à but non lucratif | Recommendation rating: 8.0/10
> 
> **Avantages**: Logmein Resolve offers Quick remote access to assist customers in real time
> 
> **Inconvénients**: It often resolves to websites outside of the US and is blocked by the system
> 
> Logmein Resolve is good tool for quick remote access into a customer's PC but often the site will not load due to the links resolving to the EU.

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## Links

- [View on Capterra](https://fr.capterra.ca/software/1026169/goto-resolve)

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