--- description: Upzelo : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Upzelo - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de relation client](/directory/30906/customer-engagement/software) > [Upzelo](/software/1026443/upzelo) # Upzelo Canonical: https://fr.capterra.ca/software/1026443/upzelo > Upzelo aide les entreprises sur abonnement à réduire le taux de désabonnement et à augmenter la rétention grâce à des données en temps réel, des offres personnalisées et des avis clients. > > Conclusion : 4 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Upzelo? Entreprises de logiciels B2B Entreprises SaaS Entreprises d'abonnement B2C Entreprise d'abonnement pour l'e-commerce Entreprises de box par abonnement ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **5.0/5** | 4 Avis | | Simplicité | 5.0/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 100% | (10/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: Upzelo ## Contexte commercial - **À partir de**: 149,00 $ US - **Type de licence**: (Version gratuite disponible) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur) - **Langues**: anglais - **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade, Belgique et 194 de plus ## Fonctionnalités - Alertes de compte - Alertes/Notifications - Analyse visuelle - Carte de fidélité - Cartes de fidélité - Communication multicanal - Engagement des clients - Gestion de l'expérience client - Gestion de la communication - Gestion des abonnements - Gestion des campagnes - Gestion des commentaires - Gestion des courriels - Gestion des promotions - Gestion des recettes - Gestion des récompenses - Gestion des tâches - Historique des clients - Messagerie instantanée - NPS des clients - Outils de collaboration - Promotion sociale - Rapports et analyses - Score "health score" - Suivi de l'activité des clients - Suivi de l'engagement - Suivi des activités - Suivi et analyse de l'utilisation - Tableau de bord d'activités - Third-Party Integrations ## Intégrations (13 au total) - Adobe Commerce - Dotdigital - Feefo - Gorgias - HubSpot CRM - Intercom - Klaviyo - REVIEWS.io - Recharge - Shopify - Slack - WooCommerce - Zapier ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) ## Catégories connexes - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) - [Logiciels de fidélisation client](https://fr.capterra.ca/directory/10031/customer-loyalty/software) ## Logiciels similaires 1. 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[Tremendous](https://fr.capterra.ca/software/197141/tremendous-rewards) — 4.8/5 (456 reviews) ## Avis ### "Excellent loyalty, referral, and membership management platform" — 5.0/5 > **Edward** | *9 avril 2025* | Recrutement | Taux de recommandation : 9.0/10 > > **Avantages**: Despite being designed for e-commerce, Upzelo offers us the flexibility to implement referral and loyalty programs for candidates and clients, as well as memberships for talent communities, which are crucial elements for our business strategy. > > **Inconvénients**: I do not detect any difficulties or objections that need to be mentioned about this tool. > > We implement referral programs through Upzelo, motivating candidates to recommend qualified professionals. In return, we offer valuable rewards for successful referrals, including bonuses, training discounts, and exclusive access to networking events. ----- ### "A must if you care about customer churn and retention" — 5.0/5 > **Matt** | *22 février 2022* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: A really great customer success software that has helped us to grow our clients business. We weren’t looking for a tool like this but were curious when we read their description here on Capterra. We requested a demo and from that we could easily see where in our software stack this would sit. Since we set up Upzelo we have seen a marked improvement in our clients churn rate and a growth in their net revenue. > > **Inconvénients**: The installation process was easy to set up and activate. The audiences were straightforward to build and the suggested customer exit surveys were really helpful. Their customer support team were always on hand to help us along the set up process from trial though to being fully upgraded with Upzelo. Upzelo has allows us to focus more on attention and understand our customers more. It’s a core part of our team, helping us to influence both marketing and product development thanks to the specific feedback it can generate from each and every one of our customers. Overall it really does reduce your churn. > > So far we are yet to come across any downsides to using Upzelo. Its greatly helped use to reduce our churn and grow our business. ----- ### "I recommend Upzelo for your Cancel Flow" — 5.0/5 > **Milagros** | *3 juillet 2023* | E-learning | Taux de recommandation : 10.0/10 > > **Avantages**: Upzelo´s Cancel Flow is a great and very useful feature for our subscription model business. We can now retain more customers and understand better their feedback. Also, they are constantly making improvements in the tool and they listen to suggestions and make them happen.Customer service is great. > > **Inconvénients**: At first we couldn´t filter by custom date and that made difficult to keep track, but they added that feature recently, and we are loving the new dashboard. > > We have retained 15% of customer who were about to cancel thanks to Upzelo´s Cancel Flow. ----- ### "Great Interface" — 5.0/5 > **Utilisateur vérifié** | *21 février 2022* | Internet | Taux de recommandation : 9.0/10 > > **Avantages**: Upzelo revolutionized the way we handled customer success. We had the whole system setup in a matter of minutes, and saw our first "upzelo" saved customer within a few days. The user interface was a dream to use when getting everything configured, and the reporting always made the information you wanted readily available as soon as you login. > > **Inconvénients**: Some of our retention flows can be a little more complex, which required a little extra work to get right. ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/1026443/upzelo) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | ----- ## Données structurées