--- description: NinjaChat : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NinjaChat - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de chat (clavardage)](/directory/30797/live-chat/software) > [NinjaChat](/software/1026964/ninjachat) # NinjaChat Canonical: https://fr.capterra.ca/software/1026964/ninjachat > NinjaChat est un logiciel de chat en direct. Il aide à engager les visiteurs de votre site web en intégrant votre chat en direct à la communication multicanale. > > Conclusion : 5 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise NinjaChat? Des petites et moyennes entreprises aux grandes entreprises. E-commerce et vente au détail Télécommunications et informatique BFSI (banque, services financiers et assurance) Hôtellerie et voyage Éducation Soins de santé Autre ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 5 Avis | | Simplicité | 5.0/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: 500apps - **Fondé**: 2019 ## Contexte commercial - **Type de licence**: (Version d’essai gratuite) - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site) - **Langues**: anglais - **Pays disponibles**: Allemagne, Brésil, Canada, Inde, Pays-Bas, Royaume-Uni, États-Unis ## Fonctionnalités - Alerts/Escalation - Base de données de clients - Clavardage et messagerie - Clavardage proactif - Communication multicanal - Enquêtes et feedback - Gestion de contenu - Gestion des flux de travail - Gestion des listes d'attente - Géociblage - Historique des clients - Logiciels CRM (gestion de la relation client) - Messagerie client en temps réel - Messagerie instantanée - Rapports et analyses - Rapports et statistiques - Relevé et historique des chats - Stratégie de marque personnalisable - Tableau de bord d'activités - Third-Party Integrations - Transferts/Routage ## Intégrations (1 au total) - Webhook Relay ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat/Clavardage ## Category - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) ## Catégories connexes - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software) - [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) - [Outils de relation client](https://fr.capterra.ca/directory/30906/customer-engagement/software) ## Logiciels similaires 1. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Survicate](https://fr.capterra.ca/software/132914/survicate) — 4.6/5 (99 reviews) 3. [Trustpilot](https://fr.capterra.ca/software/169618/trustpilot) — 4.5/5 (1202 reviews) 4. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Avis ### "NinjaChat Offers the best of the Best\!" — 4.0/5 > **Desiree** | *3 février 2025* | Santé, bien-être et fitness | Taux de recommandation : 7.0/10 > > **Avantages**: One of my favorite fetures the AI helps you every step of the way in your projects. It helps you keep what you are writing ok for the individual or individuals that you are writing to or for. It also offers so many AI models that you can use to help you. They have access to the best of the best. > > **Inconvénients**: The amount of pictures, videos and Messages that you have access to on the lowest paying offer isn't very much in the long run. In order to have a decent amount you have to pay almost 40.00 a month. If you are on a tighter budget it may be best to go with something cheaper. > > It was ok. I enjoyed the access to all the AI products .t helped me complete a few projects that were a little tougher than I had figuered. But the price kept me from continuing. ----- ### "NinjaChat: Simplifying Customer Communication for Effortless Management" — 5.0/5 > **Utilisateur vérifié** | *12 mai 2023* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: I've been utilizing NinjaChat, and I must say it's an exceptional application that I wholeheartedly endorse. The abundance of customization choices it offers makes it incredibly user-friendly, especially with its email templates, pre-written messages, interface settings, labeling system, online and offline forms, surveys after chats, and feedback survey forms. These features greatly facilitate communication with customers, enabling swift and efficient resolution of their inquiries. Additionally, NinjaChat's outstanding customer service functionalities enhance the website experience for visitors, making it an invaluable tool for enhancing overall customer satisfaction and fostering enduring customer connections. > > **Inconvénients**: This software has exceeded our expectations - there's nothing to dislike about it, and it has been incredibly valuable to our organization. ----- ### "A fantastic solution ninjachat" — 5.0/5 > **Utilisateur vérifié** | *12 octobre 2023* | Ressources humaines | Taux de recommandation : 9.0/10 > > **Avantages**: NinjaChat offers a user-friendly and manage my work interface that makes managing customer chats simple and easy presentation when I'm chat process work is easy to me. > > **Inconvénients**: Ninjachat work process is easy and my system is good, everything is fine . ----- ### "NinjaChat allows for effortless communication with customers." — 4.0/5 > **Palaparthi** | *14 août 2023* | Produits pharmaceutiques | Taux de recommandation : 9.0/10 > > **Avantages**: NinjaChat's software provides multi-channel support and customer features, resulting in a seamless user experience. The analytics and reporting tools are invaluable for managing chats and responding promptly to inquiries, contributing to our positive overall experience with NinjaChat. > > **Inconvénients**: This app seamlessly integrates into my daily routine without any drawbacks or obstacles. I appreciate every aspect, making it my top choice over similar apps. ----- ### "Best Chat Application" — 5.0/5 > **syed** | *4 octobre 2022* | Sports | Taux de recommandation : 10.0/10 > > **Avantages**: ninja chat is an easy to use and easy to work around application > > **Inconvénients**: nothing that i dont like about ninjachat > > overall great experience ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/1026964/ninjachat) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées