---
description: OneHash Chat : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OneHash Chat - Avis, notes, prix et abonnements - Capterra Canada 2026
---

Breadcrumb: [Accueil](/) > [Logiciels CRM](/directory/32315/customer-support/software) > [OneHash Chat](/software/1028944/onechat)

# OneHash Chat

Canonical: https://fr.capterra.ca/software/1028944/onechat

> OneChat est une solution de communication client tout-en-un.
> 
> Conclusion : 4 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**.

-----

## Présentation

### Qui utilise OneHash Chat?

PME

## Statistiques et notes

| Métrique | Notation | En détail |
| **Note globale** | **5.0/5** | 4 Avis |
| Simplicité | 4.8/5 | D'après l'ensemble des avis |
| Support client | 5.0/5 | D'après l'ensemble des avis |
| Rapport qualité-prix | 5.0/5 | D'après l'ensemble des avis |
|  Fonctionnalités | 5.0/5 | D'après l'ensemble des avis |
| Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) |

## À propos du vendeur

- **Entreprise**: OneHash
- **Fondé**: 2020

## Contexte commercial

- **Type de licence**:  (Version gratuite disponible) (Version d’essai gratuite)
- **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur)
- **Langues**: anglais
- **Pays disponibles**: Afghanistan, Afrique du Sud, Albanie, Algérie, Allemagne, Andorre, Angola, Anguilla, Antigua-et-Barbuda, Arabie saoudite, Argentine, Arménie, Aruba, Australie, Autriche, Azerbaïdjan, Bahamas, Bahreïn, Bangladesh, Barbade et 208 de plus

##  Fonctionnalités

- Alerts/Escalation
- Autoresponders
- Base de données de clients
- Clavardage et messagerie
- Clavardage proactif
- Communication multicanal
- Enquêtes et feedback
- Gestion de la base de connaissances
- Gestion des accords de service
- Gestion des boîtes de messagerie
- Gestion des centres d'appel
- Gestion des courriels
- Gestion des flux de travail
- Macros et réponses types
- Messagerie client en temps réel
- Messagerie instantanée
- Portail libre-service
- Rapports et analyses
- Rapports et statistiques
- Relevé et historique des chats
- Stratégie de marque personnalisable
- Tableau de bord d'activités
- Third-Party Integrations

## Intégrations (17 au total)

- 360dialog
- Audiotype
- ChatBot
- ChatGPT
- Cloud Whatsapp
- Dialogflow
- Dyte
- Gmail
- Messenger
- Microsoft Outlook
- Slack
- Telegram
- Twilio
- Webflow
- Webhook Relay

... et 2 intégrations supplémentaires

## Ressources d'aide

- Service client/courriel
- FAQ/forums
- Base de connaissances
- Support téléphonique
- Support 24/7 (réponse directe)
- Chat/Clavardage

## Category

- [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software)

## Catégories connexes

- [Logiciels CRM](https://fr.capterra.ca/directory/32315/customer-support/software)
- [Logiciels de support informatique](https://fr.capterra.ca/directory/30008/help-desk/software)
- [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software)
- [Plateformes de service client](https://fr.capterra.ca/directory/22/customer-service/software)

##  Logiciels similaires

1. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews)
2. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [WhatsApp](https://fr.capterra.ca/software/180345/whatsapp) — 4.7/5 (16296 reviews)
4. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews)
5. [LiveChat](https://fr.capterra.ca/software/62194/livechat) — 4.6/5 (1715 reviews)

## Avis

### "Streamlined Communication and Enhanced Efficiency" — 5.0/5

> **Jao** | *9 août 2024* | Marketing et publicité | Taux de recommandation : 10.0/10
> 
> **Avantages**: That would be its seamless integration with chatbots and third-party apps. This not only automates routine tasks but also allows for extensive customization to fit our specific needs. The platform’s ability to centralize all our communications in one place while enhancing team collaboration and customer engagement has made a significant positive impact on our operations.
> 
> **Inconvénients**: Though Onehash has effective advanced customization options, this can be a bit overwhelming at first, especially for those who aren't as tech-savvy (some agents). It takes some time to fully understand and utilize all the features effectively. However, once you get past the learning curve, the benefits far outweigh this initial challenge.
> 
> The platform has significantly streamlined our communication processes, both internally and with customers. Its robust automation features and seamless integration with various tools have improved our team's efficiency and customer engagement. While there was a learning curve initially, the flexibility and customization options it offers have allowed us to tailor the platform to our specific needs, making it an indispensable tool for our digital marketing agency.

-----

### "Now some clients are no longer lost" — 5.0/5

> **Vladimir** | *24 décembre 2023* | Marketing et publicité | Taux de recommandation : 9.0/10
> 
> **Avantages**: An excellent tool for installing customer support and service chat on a website. It is easy to track the work of operators. You can connect an artificial intelligence bot for times when operators are not available.
> 
> **Inconvénients**: There are still some small problems with the translation into Russian in the admin panel, I hope this will be fixed soon, but this does not interfere with the work much.

-----

### "One Hash Chat - Great platform for review" — 5.0/5

> **Inderpreet** | *4 juin 2024* | E-learning | Taux de recommandation : 8.0/10
> 
> **Avantages**: Chat customer support , integrations , human handover and effectively customer support
> 
> **Inconvénients**: Its is over good platform , hope to have more integration like intercom
> 
> I started using onehash chat since more than 6 months , quite impressive , even used it for my clients , its integration are increasing

-----

### "Very useful tool" — 5.0/5

> **Amy** | *25 mars 2024* | Services et technologies de l'information | Taux de recommandation : 10.0/10
> 
> **Avantages**: What I like the most is its ease of use, setting it up was a total breeze, they have a very friendly support team themselves, I faced a small technical problem and the help was almost immediate, it's not a common occurrence but there is no avoiding software bugs.
> 
> **Inconvénients**: I met no difficulties thus far, very smooth experience.
> 
> From purchase to setting it up and using it, it was a really delightful experience.

## Liens

- [Afficher sur Capterra](https://fr.capterra.ca/software/1028944/onechat)

## Cette page est disponible dans les langues suivantes.

| Langue | URL |
| en | <https://www.capterra.com/p/250332/OneChat/> |
| en-AE | <https://www.capterra.ae/software/1028944/onechat> |
| en-AU | <https://www.capterra.com.au/software/1028944/onechat> |
| en-CA | <https://www.capterra.ca/software/1028944/onechat> |
| en-GB | <https://www.capterra.co.uk/software/1028944/onechat> |
| en-IE | <https://www.capterra.ie/software/1028944/onechat> |
| en-IL | <https://www.capterra.co.il/software/1028944/onechat> |
| en-IN | <https://www.capterra.in/software/1028944/onechat> |
| en-NZ | <https://www.capterra.co.nz/software/1028944/onechat> |
| en-SG | <https://www.capterra.com.sg/software/1028944/onechat> |
| en-ZA | <https://www.capterra.co.za/software/1028944/onechat> |
| es | <https://www.capterra.es/software/1028944/onechat> |
| es-AR | <https://www.capterra.com.ar/software/1028944/onechat> |
| es-CL | <https://www.capterra.cl/software/1028944/onechat> |
| es-CO | <https://www.capterra.co/software/1028944/onechat> |
| es-CR | <https://www.capterra.co.cr/software/1028944/onechat> |
| es-DO | <https://www.capterra.do/software/1028944/onechat> |
| es-EC | <https://www.capterra.ec/software/1028944/onechat> |
| es-MX | <https://www.capterra.mx/software/1028944/onechat> |
| es-PA | <https://www.capterra.com.pa/software/1028944/onechat> |
| es-PE | <https://www.capterra.pe/software/1028944/onechat> |
| fr | <https://www.capterra.fr/software/1028944/onechat> |
| fr-BE | <https://fr.capterra.be/software/1028944/onechat> |
| fr-CA | <https://fr.capterra.ca/software/1028944/onechat> |
| fr-LU | <https://www.capterra.lu/software/1028944/onechat> |
| pt | <https://www.capterra.com.br/software/1028944/onechat> |
| pt-PT | <https://www.capterra.pt/software/1028944/onechat> |

-----

## Données structurées

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Capterra Canada aide des millions de professionnels à trouver le bon logiciel. Découvrez les avis, les notes et les listes exhaustives d'outils informatiques.","email":"info@fr.capterra.ca","url":"https://fr.capterra.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://fr.capterra.ca/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra/","https://www.instagram.com/capterra/","https://www.youtube.com/channel/UCyUw9-HIkKiYcTqcFDUcxPA"]},{"name":"OneHash Chat","description":"OneChat est une solution de communication client tout-en-un qui permet aux utilisateurs de se connecter et d'interagir avec les clients dans un seul et même endroit. \n\nFonctionnalités :\n- Boîte de réception partagée\n- Automatisation des agents\n- Des réponses prédéfinies\n- Assistance omnicanale\n- Widgets de messagerie instantanée\n- Intégration d'API (Application Programming Interface)","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8be55c80-fa80-4e2c-9e00-4bb40e89cf84.png","url":"https://fr.capterra.ca/software/1028944/onechat","@type":"SoftwareApplication","@id":"https://fr.capterra.ca/software/1028944/onechat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://fr.capterra.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":4},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@type":"FAQPage","@id":"https://fr.capterra.ca/software/1028944/onechat#faqs","mainEntity":[{"name":"Qui utilise OneHash Chat?","@type":"Question","acceptedAnswer":{"text":"PME","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Accueil","position":1,"item":"/","@type":"ListItem"},{"name":"Logiciels CRM","position":2,"item":"/directory/32315/customer-support/software","@type":"ListItem"},{"name":"OneHash Chat","position":3,"item":"/software/1028944/onechat","@type":"ListItem"}],"@id":"https://fr.capterra.ca/software/1028944/onechat#breadcrumblist"}]}
</script>