--- description: CustomerBase : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CustomerBase - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels d'agenda](/directory/30757/appointment-scheduling/software) > [CustomerBase](/software/1030838/customerbase) # CustomerBase Canonical: https://fr.capterra.ca/software/1030838/customerbase Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/1030838/customerbase?page=2) > CustomerBase fournit le logiciel de CRM le plus puissant, utilisé par des milliers de petites entreprises pour gérer leur activité. > > Conclusion : 49 utilisateurs lui ont donné la note de **5.0/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise CustomerBase? Petites et moyennes entreprises (PME) ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **5.0/5** | 49 Avis | | Simplicité | 4.9/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.8/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: CustomerBase ## Contexte commercial - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200 - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - Accès mobile - Base de données de clients - Base de données de contacts - Facturation - Formulaires personnalisables - Gestion de la disponibilité - Gestion des calendriers - Gestion des contacts - Gestion des courriels - Gestion des leads - Gestion des rendez-vous - Importation et exportation de données - Intégration de sites web - Paiements en ligne - Planification - Planification automatisée - Rendez-vous récurrents - Suivi des interactions - Tableau de bord d'activités ## Ressources d'aide - Service client/courriel - Support téléphonique - Chat/Clavardage ## Category - [Logiciels d'agenda](https://fr.capterra.ca/directory/30757/appointment-scheduling/software) ## Catégories connexes - [Logiciels d'agenda](https://fr.capterra.ca/directory/30757/appointment-scheduling/software) - [Logiciels CRM](https://fr.capterra.ca/directory/2/customer-relationship-management/software) - [Logiciels de traitement des paiements](https://fr.capterra.ca/directory/30232/payment-processing/software) - [Logiciels de gestion des interventions](https://fr.capterra.ca/directory/10009/field-service-management/software) ## Logiciels similaires 1. [Stripe](https://fr.capterra.ca/software/123889/stripe) — 4.6/5 (3387 reviews) 2. [PayPal](https://fr.capterra.ca/software/179251/paypal) — 4.6/5 (26682 reviews) 3. [Venmo](https://fr.capterra.ca/software/182159/venmo-) — 4.7/5 (9306 reviews) 4. [Square Payments](https://fr.capterra.ca/software/170278/square-payments-processing) — 4.7/5 (2716 reviews) 5. [vcita](https://fr.capterra.ca/software/142264/appointment-scheduling) — 4.4/5 (294 reviews) ## Avis ### "Excellent experience, Thank you\!" — 5.0/5 > **Roberta** | *11 mars 2025* | Produits alimentaires | Taux de recommandation : 10.0/10 > > **Avantages**: The Manager provided easy step by step directions for me to follow. > > **Inconvénients**: There wasn't anything to not like except the call sounded little static but thats not anyones fault. > > Fantastic\! The manager was very helpful and listened to my concerns and answered all of my questions. ----- ### "Easy way to manage leads and stay on track" — 5.0/5 > **Laxmi** | *9 juin 2026* | Produits pharmaceutiques | Taux de recommandation : 9.0/10 > > **Avantages**: My favorite thing about CustomerBase is the simplicity. I didn't need to learn anything new; I could get up and started instantly. It has allowed me to store and track all of my leads and customer information in one place; so I am much more organized when managing multiple campaigns and tracking my follow-ups. > > **Inconvénients**: What I think is missing is higher level functionality. It does the basic job really well, however if you're after automation and high level insights then this probably won't be enough. > > So far it's been good. As a Marketing Manager my usage of it is minimal and mostly for staying organized and keeping track of leads coming from various channels. It is a simple (not very sophisticated tool) but this gets the daily job done for me without over complicating things. Overall I feel it's good for a small team or for individuals who don't need a complex tool. ----- ### "Great service" — 5.0/5 > **Jessica** | *14 janvier 2025* | Art | Taux de recommandation : 3.0/10 > > **Avantages**: They are so helpful It's like a whole 'nother employee having them :) > > **Inconvénients**: Nothing that I have not liked so far.... > > Excellent I signed up before I knew what I needed and as I figured it out they were there to helpfully assist ----- ### "Experience." — 5.0/5 > **Cindy** | *5 février 2026* | Événementiel | Taux de recommandation : 10.0/10 > > **Avantages**: Customer base is a very friendly System to use. I Love most of all, the booking, and invoice, and it's so easy for my customer to pay with this system. > > **Inconvénients**: I know this may sound cheesy, but there's nothing that I dislike about customer base. Every employees I spoke to has been nothing but very helpful and a system also is very user-friendly, again. > > My overall experience with customer base from start to finish has been very friendly , organized, and knowledgeable. ----- ### "Partnering with Clients Who Value Clean" — 5.0/5 > **Guensly** | *22 octobre 2025* | Eau/gaz/électricité | Taux de recommandation : 10.0/10 > > **Avantages**: What I like most about our customer base is the trust and loyalty we’ve built with our clients. Many of them value professionalism, consistency, and quality — which motivates us to deliver our best every time. We appreciate that our customers see us not just as a cleaning service, but as a reliable partner who helps maintain a clean, healthy, and welcoming environment. > > **Inconvénients**: What I like least about our customer base is that some clients may not fully understand the value and effort that go into professional cleaning. At times, expectations can vary depending on individual preferences or budgets. However, we see this as an opportunity to educate our clients, communicate clearly, and show the difference that quality, insured, and reliable cleaning can make. ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/1030838/customerbase?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/1030838/customerbase) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées