--- description: TeamSupport Messaging & Live Chat : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TeamSupport Messaging & Live Chat - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de Customer Success](/directory/30961/customer-success/software) > [TeamSupport Messaging & Live Chat](/software/1033604/teamsupport-messaging--live-chat) # TeamSupport Messaging & Live Chat Canonical: https://fr.capterra.ca/software/1033604/teamsupport-messaging--live-chat Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/1033604/teamsupport-messaging--live-chat?page=2) > Plateforme de messagerie et de chat en direct basée sur le nuage qui permet aux entreprises d'établir une communication bidirectionnelle avec les clients. > > Conclusion : 114 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise TeamSupport Messaging & Live Chat? Organisations B2B dans les secteurs de la santé, des télécommunications, des services financiers et de la technologie. Aide les équipes de vente, de marketing, de niveau C et de clientèle à offrir une expérience client meilleure et plus unifiée. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 114 Avis | | Simplicité | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.5/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.4/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: TeamSupport - **Pays**: Dallas, É.-U. - **Fondé**: 2009 ## Contexte commercial - **À partir de**: 29,00 $ US - **Public cible**: Travailleur autonome, 2–10, 11–50, 51–200, 201–500 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Clavardage proactif - Communication multicanal - Engagement des clients - Gestion de l'expérience client - Intelligence artificielle et apprentissage automatique - Logiciels de chatbots - Messagerie client en temps réel - Messagerie instantanée - Relevé et historique des chats - Robot pré-configuré - Réponses automatisées - Stratégie de marque personnalisable - Support client - Tableau de bord ## Intégrations (8 au total) - Azure DevOps Server - HubSpot CRM - Jira - Mailchimp - Microsoft Teams - Salesforce Starter - ServiceNow - Slack ## Ressources d'aide - Service client/courriel - Base de connaissances - Support téléphonique - Chat/Clavardage ## Category - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) ## Catégories connexes - [Logiciels de Customer Success](https://fr.capterra.ca/directory/30961/customer-success/software) - [Logiciels de chat (clavardage)](https://fr.capterra.ca/directory/30797/live-chat/software) - [Logiciels de chatbots](https://fr.capterra.ca/directory/32448/chatbot/software) - [Logiciels CCM (Customer Communications Management)](https://fr.capterra.ca/directory/31002/customer-communications-management/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) ## Logiciels similaires 1. [Slack](https://fr.capterra.ca/software/135003/slack) — 4.7/5 (24046 reviews) 2. [WhatsApp](https://fr.capterra.ca/software/180345/whatsapp) — 4.7/5 (16298 reviews) 3. [LiveAgent](https://fr.capterra.ca/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Tidio](https://fr.capterra.ca/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://fr.capterra.ca/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Avis ### "Simplicity at its Finest" — 5.0/5 > **Taylor** | *16 janvier 2025* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: I like that it gives the ability to connect with colleagues and costumers with simplicity. > > **Inconvénients**: I suppose a con would be the limited options within the program, though that is the point as it is supposed to be a simplified program. > > My experience has been positive. I really enjoy the access i have at the tip of my finger to contact my colleagues. ----- ### "Very easy chat interface with extra additions you didn't know you needed but you really do." — 4.0/5 > **Quandra** | *5 octobre 2017* > > **Avantages**: I love the ratings you can read afterward. This could be largely because I always get very good ratings, however, it's always great to see the negative feedback as well. Another feature is the one where you can request a document for the person on the other end to upload. I've only recently started using it in the past month but it's super useful and I don't know why it took me so long to find it. And the fact that it tells you what OS and browser they're using is golden. Also where they are in the world, for those times you need to make some small talk. > > **Inconvénients**: Sometimes, it'll glitch out and you can't get rid of of certain chats without closing and reopening the software, but that's the only gripe I have\! ----- ### "SnapEngage for a Small Software Company" — 4.0/5 > **Richard** | *25 février 2020* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: SnapEngage works great for quick communication with customers and visitors to your site. My favorite component of the setup is the ability to tailor Chat windows and proactive messaging depending on the specific page the customer or website visitor is visiting. We can have different questions and suggestions posed to customers depending on exactly what they are looking at, at that specific time. If they are in the online store we can ask them exactly what products they are looking at and what might work best for them. If they are on an informational page we can ask more open-ended questions to get the conversation started. It works great. > > **Inconvénients**: Sometimes the transfer of a Chat conversation from one agent to another can be "clunky". Sometimes it takes awhile and appears disjointed to the customer on the Chat with the agents. > > We love SnapEngage. It makes communicating with website visitors, customers, and potential customers painless and crisp. The Chat window and proactive Chat look great on our site and allow us to engage with customers without appearing too pushy. We have been able to head-off much confusion from customers and calls into our Support Center by quickly and easily answering their questions as soon as they have them. The data we have gathered from our live Chats have allowed us to efficiently reorganize our website and transform our messaging in all mediums. Sales have only gone up since we instituted SnapEngage. ----- ### "Needs Better ai tools" — 3.0/5 > **Utilisateur vérifié** | *11 avril 2019* | E-learning | Taux de recommandation : 0.0/10 > > **Avantages**: Widgets are nice. But I don’t have too many pros besides your logging. > > **Inconvénients**: Cannot create automatic conversational flows. Cannot create ai powered chatbots. No NLP engines. Snapengage needs an update. > > Take a look at what flow.ai is doing. You should already be doing this. If you are and it’s an extra charge then that’s too much. We already pay extensively for your services. ----- ### "Ease of use and helpful team collaboration" — 5.0/5 > **Carli** | *18 décembre 2025* | Biens de consommation | Taux de recommandation : 8.0/10 > > **Avantages**: What I like most about Teams Team support messaging and live chat is it's help with team collaboration. Also ease of use when it comes to meetings. > > **Inconvénients**: What I like least about team support messaging and live chat is it does have frequent updates but that's still such a small issue, it can be looked over. > > My overall experience with Team support messaging and live chat has been positive and helpful to my team. ----- Page : 1/6\ Suivant: [Page suivante](https://fr.capterra.ca/software/1033604/teamsupport-messaging--live-chat?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/1033604/teamsupport-messaging--live-chat) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Données structurées