--- description: Questback : avantages et inconvénients. Lisez les avis clients, consultez les prix et découvrez les fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Questback - Avis, notes, prix et abonnements - Capterra Canada 2026 --- Breadcrumb: [Accueil](/) > [Outils de sondage](/directory/30092/survey/software) > [Questback](/software/1037172/questback) # Questback Canonical: https://fr.capterra.ca/software/1037172/questback Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/1037172/questback?page=2) > Questback est une plateforme de gestion de l'expérience. > > Conclusion : 55 utilisateurs lui ont donné la note de **4.7/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Présentation ### Qui utilise Questback? Les organisations qui souhaitent améliorer l'expérience de leurs clients et de leurs employés. ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.7/5** | 55 Avis | | Simplicité | 4.5/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.6/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos du vendeur - **Entreprise**: QuestBack - **Entreprise fondée en**: 2000 ## Contexte commercial - **À partir de**: 2 500,00 € - **Type de licence**: (Version d’essai gratuite) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: allemand, anglais, espagnol, finnois, français, norvégien, néerlandais, suédois - **Pays disponibles**: Afrique du Sud, Albanie, Allemagne, Andorre, Argentine, Australie, Autriche, Belgique, Bosnie-Herzégovine, Brésil, Bulgarie, Canada, Chypre, Cité du Vatican, Croatie, Danemark, Espagne, Estonie, Finlande, France et 36 de plus ## Fonctionnalités - Alertes/Notifications - Analyse des sentiments - Analyse des tendances - Analyse visuelle - Bibliothèque de questions - Collecte de données multicanal - Collecte de réponses hors ligne - Commentaires anonymes - Distribution multicanal - Division des questions (question branching) - Enquête mobile - Enquêtes et feedback - Feedback en continu - Formulaires personnalisables - Gestion de l'expérience client - Gestion de la communication - Gestion des actions - Gestion des commentaires - Gestion des commentaires négatifs - Gestion des courriels - Gestion des enquêtes et sondages - Gestion des performances - Gestion des évaluations de la performance - Goal Setting/Tracking - Historique des clients - Importation et exportation de données - Logique d'évitement - Marketing par courriel - Messagerie SMS - Modèles personnalisables - Personnalisation des URL - Prise en charge de plusieurs langues - Questions personnalisables - Rapports et analyses - Segmentation de la clientèle - Sondages d'opinion - Structure des enquêtes de Net Promoter Score (NPS) - Structure enquêtes CSAT - Suivi de l'engagement - Suivi de la progression - Suivi des plaintes - Tableau de bord - Tableau de bord d'activités - Third-Party Integrations - Visualisation de données ## Intégrations (1 au total) - Startdeliver ## Ressources d'aide - Service client/courriel - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software) ## Catégories connexes - [Outils de sondage](https://fr.capterra.ca/directory/30092/survey/software) - [Logiciels CEM (Customer Experience Software)](https://fr.capterra.ca/directory/30671/customer-experience/software) - [Logiciels de feedback à 360 degrés](https://fr.capterra.ca/directory/30666/360-degree-feedback/software) - [Logiciels d'engagement des collaborateurs](https://fr.capterra.ca/directory/30817/employee-engagement/software) - [Outils de satisfaction client](https://fr.capterra.ca/directory/30541/customer-satisfaction/software) ## Logiciels similaires 1. 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[Survicate](https://fr.capterra.ca/software/132914/survicate) — 4.6/5 (99 reviews) ## Avis ### "A vital tool in our courses continual improvement and development" — 5.0/5 > **john** | *20 octobre 2022* | Enseignement supérieur | Taux de recommandation : 10.0/10 > > **Avantages**: I find Questback a very easy evaluation tool - evaluations can be set up in advance especially during heavy course periods - knowing that the evaluation is set up allows me to concentrate on upcoming courses.The report design feature allows me to modify each evaluation to the clients needs making it easier for the reading and analysis of each report.The duplication feature is perfect for the same courses that we run for different clients during the yearly schedule - just changing names and dates makes the setting up of evaluations so much quicker > > **Inconvénients**: I do not have any concerns with using Questback > > Questback has been a vital tool in appraising the customer feedback on our courses, allowing us to ensure that we continually strive to improve our delivery of our courses.The clients can ascertain how the course went and how their staff found the course beneficial to their professional growth and their continuing professional development ----- ### "Easy to use" — 5.0/5 > **Lyn** | *3 mars 2023* | Enseignement supérieur | Taux de recommandation : 9.0/10 > > **Avantages**: Questback allow for easy building of complex surveys, the branching means surveys can be build with many questions but users only see necessary ones. The ability to either upload lists of users and track completion via the system makes it so easy to run surveys anonymously or not with ease. It is also good to be able to use data input in reporting ie staff department whilst keeping the survey anonymous. Using links and QR codes is also usefull at times. being able to share links to teh live reporting means other staff can access reports as and when needed. > > **Inconvénients**: Would be good to be able to test one question or a small selected section of the survey when writing a long survey raher than have to test the wole thing > > we use for student and staff surveys as well as 360s and many other inhose and external surveys through the year, also for feedback on courses etc where reports are sent directly to staff via notifications ----- ### "Interface and development" — 4.0/5 > **Nina** | *5 juillet 2023* | Immobilier | Taux de recommandation : 8.0/10 > > **Avantages**: I like the interface total and th possibility to costumize. Easy to build the quests. > > **Inconvénients**: Reports are sometimes difficult (comparisons and filters). > > Very good. Nowadays, I like that they focus on development. ----- ### "A reliable and versatile survey tool for professional use" — 5.0/5 > **Nina** | *24 octobre 2022* | Hôtellerie | Taux de recommandation : 10.0/10 > > **Avantages**: What I like most is that the sending of even large amounts of surveys has always been successful without any problems. Reporting and alarms also work reliably. The tool comprehensively covers the most important survey types, and surveys are easy to make. Integrations into different systems have been successful. Multi-channel Customer support works quickly. > > **Inconvénients**: I would like to customize the email-template sent to respondents (colours, name on link etc.) > > We use questback in a very versatile way: customer feedback, registration for events, service design surveys, personnel surveys, stakeholder surveys. No particular problems have occurred. ----- ### "Some kind of "multitool" for many different types of surveys" — 5.0/5 > **Mikaela** | *27 février 2024* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Questback is user-friendly, educational, and provides an opportunity to gain a good overview in the tool. There are endless possibilities to use ready-made questions such as NPS, eNPS, etc., but also to create your own questions. Of course, you can also customize your survey to match the company's colors, with logos, fonts, etc. Another very positive aspect is the management of "anonymous identity," which many recipients appreciate and which is handled well in Questback > > **Inconvénients**: I wish there was a chat support in the tool, even though the support responds quickly then you send them email. > > I like Questback, and I definitely recommend it ----- Page : 1/3\ Suivant: [Page suivante](https://fr.capterra.ca/software/1037172/questback?page=2) ## Liens - [Afficher sur Capterra](https://fr.capterra.ca/software/1037172/questback) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nb | | | nl | | | nl-BE | | | sv | | ----- ## Données structurées